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All 430 Milan hotels

The Westin Palace, Milan

5.0 of 5 Hotel   |   20 Piazza della Repubblica, 20124 Milan, Italy
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The Westin Palace, Milan
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Ranked #88 of 430 Hotels in Milan
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A recent review
3 of 5 stars reviewed 1 week ago
ShereenaA Dubai, United Arab Emirates
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989 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

If the hotel is an important element in your trip then don’t go to westin. I can say it’s a standard hotel where you can use only to sleep but not relax and unwind in your room. The concierge, room service and reception are the slowest from all hotels I’ve been to. The furniture is so outdated and it is... More

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear ShereenaA, We genuinely value our Guest’s comments and regret when their expectations are not met. We have recently renovated the 80% of our rooms and we regret that apparently you did not have a renovated room on your stay. September is a peak month, which may have been reason for this, as well as for some hotel departments being... More

Santa Clarita, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We got a very nice, palacial room being a Starwood member. the room had big bathroom and closets, nice chandeliers and had the view of The Duomo Cathedral on the bedroom window. The service was very good, from the front desk to the bellman. We had to checkout early but our flight back in not until the afternoon. We asked... More

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear ZrinaS, We are delighted that you had a comfortable stay and that our rooms have satisfied all your needs. We are glad that you appreciated our services and staff and we’re sorry if you had to check out too early. The reason was surely because the hotel was fully booked, otherwise it wouldn’t be a problem. Thanks for sharing... More

Москва, Россия
Contributor
16 reviews 16 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Westin Hotel is very welcoming, cosy and comfortable. I had a weekend getaway in Milano and stayed in this hotel. They had amazing Christmas Tree which made the lobby welcoming and very home-like. The food is great, the rooms are cleans and stylish.

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Daxaroxy, thanks for sharing your kind comments. We are glad to know that the hotel was up to your expectations and that you've found a pleasant Christmas atmosphere. We regret it that your stay was a brief one but look forward to welcoming you back should your travels bring you to Milan again. Be well, Guest Experience Team The... More

United kingdom
Top Contributor
117 reviews 117 reviews
29 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 1 week ago

In Milan for a week with work, the hotel was very good and lots better than other independent ones close-by. Hotel concierge, service, bell-boy, reception (etc) all great and room was well appointed with complimentary mouthwash amongst other toiletries daily. Decent walk to the centre of town and 10mins from Centrale station (to get to Como etc). Thoroughly recommended

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear p0lak, we appreciate your kind comments on our hotel and staff. We’re delighted you had a good experience and that you’ve found everything you needed. Thanking you for recommending our hotel, we hope to see you soon in Milan. Be well! Guest Experience Team The Westin Palace Milan More

Boston, Massachusetts
Contributor
18 reviews 18 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were looking for something of good quality for a two night stopover in Milan and chose Westin Palace. The hotel was all we expected however the breakfast was expensive and VERY ordinary - typical of a high end hotel but unfortunately that sort of things takes the shine off an experience. Hotel itself and staff were great.

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Philiprundle, While we much appreciate your kind comments on our hotel and staff, we’re quite sorry to know that you felt underwhelmed by breakfast selection. Your views will be shared with the manager in charge and we will certainly work on making our breakfast an exciting start to the day. We hope to see you back so that we... More

Sydney, Australia
Top Contributor
101 reviews 101 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a short but wonderful stay at the Westin Palace last week, in addition to a couple of previous stays. This is an older building, with history & charm. Has a nice foyer, breakfast restaurant and interiors... Large rooms that are well-appointed. Central in Madrid, and close to attractions.

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear David_Maywald, thanks for sharing your comments. We appreciate knowing you enjoyed our public areas and found the location of the hotel convenient. We hope that you continue to choose the Westin Palace for your future trips. Be well, Guest Experience Team The Westin Palace Milan More

Jersey City, New Jersey
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family started our month long trip to europe in and out of Milan. We stayed at the hotel both times. The location is perfect to walk to Milan's shopping district and the Duomo. The concierge recommended great places to eat authentic italian food in the neighborhood which was key with a 9 and 7 year old. We would definitely... More

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear rpatel1129, We’re delighted that you and your family chose our hotel to begin and end this European trip and that you felt this was a perfect choice. Thank you for sharing these comments and for recommending our hotel, we hope to see you back in Milan again. Be well! Guest Experience Team The Westin Palace Milan More

Singapore, Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Westin Palace for five days during our annual company event last week. The hotel is in a good central location providing easy walking access to many of Milan's attractions. Though there were no specific issues during our stay, the hotel fell short of meeting the usually high Westin standards in many ways. Our... More

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear obarutcu, We’re quite sorry to know that, whiile you found your experience at our hotel to be generically good, nothing stood out to make it memorable and you felt that staff attitude lacked genuine warmth and attentiveness. You are right in that it is people who can make a difference to guest experience and it is something we will... More

Nyc
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had to stay here for work last week and I was definitely a little disappointed. It was totally fine but I was expecting more. The first room we were in didn't have a thermostat, just 2 knobs (almost like an old car AC) to work the air but all the decals that show what the knobs did were worn... More

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Laurad42na, We’re sorry to know that this stay did not deliver on your expectations and that, while you appreciated the comfort of our renovated room, its location on the first floor felt noisy. The ongoing renovation process is introducing in all our rooms individual state of the art climate controls that guests seem to find pretty effective. Location is... More

New York City, New York
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We decided last minute to stay in Milan for a night, and literally had only a few hours to tour the city. We chose this hotel because it is close to the train station and therefore very easy for us to get to the airport the next morning. Hotel is not expensive, room was okay, barely furnished, nothing to write... More

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

LadyBren85, Thank you for posting these comments. We are certainly sorry to hear you were not wowed by your brief stay with us, but appreciate knowing you enjoyed our public areas and found the location of the hotel convenient. We have recently renovated several guestroom floors in a lighter, more contemporary style, but we also have a good number of... More

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Additional Information about The Westin Palace, Milan

Address: 20 Piazza della Repubblica, 20124 Milan, Italy
Location: Italy > Lombardy > Milan
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
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Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin

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