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The Westin Palace, Milan

#102 of 434 Hotels in Milan
Certificate of Excellence
GreenLeadersSilver level
20 Piazza della Repubblica, 20124 Milan, Italy
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The Westin Palace, Milan
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1,212 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

This being a Westin it would be unfair to rate it below 3. However this is the typical Italian hotel which seems to terribly replicate a faux Louis XIV ambience... in a 15 story 70s tower. No need to say much more. Tacky, tasteless, terrible! through and through.

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Miami Beach
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I checked into the hotel and I must say, it is a palace. I was upgraded to a suite and the room could not have been more magnificent. The room is very classicly detailed. The room service, in room wifi internet were exceptional. I enjoyed breakfast on the garden terrace. The rooftop view is amazing. The location is close to... More 

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Philadelphia, Pennsylvania
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am a very easy person to please almost all of the time. I chose this hotel because it was an American Express fine hotel, I was only in Milan for 2 days (one of which was spent day tripping to lake como ) and it was located near the train station. So on the surface it looked good. But... More 

Was this review helpful? Yes 2
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear jarrett c, We can only offer sincere apologies and say how mortified we are to know how disappointing you found this stay to be. The specific comments you have provided – and for which we are very grateful - will be food for thought and action so that should you give us your trust and return to the hotel... More 

Bronxville, New York
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Westin is looking better than ever. Our room was tastefully updated and room large enough for me and my husband and teenage son to be comfortable . The hotel is a short cab ride from Centrale Station and the taxi stand across the road make it easy to get around. Try Eataly for dinner, also a short walk. The... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear EADR, Thank you for taking the time to share this great review and letting us know how much you and your family enjoyed this stay. We do agree that the hotel location is restful and at the same time close to many areas of interest for sightseeing, shopping and eating out. We would love to welcome you back, hope... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

i choose this hotel, because it is under the chain of starwood, and i like all the style of the westins. it has the perfect location as it is near by the milano centrale station so you can move around everywhere. the hotel staff is very professional and our room very clean every day. The only thing is that we... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Luca S, We are truly glad to receive such positive feedback from a loyal customer of Starwood Hotels and of the Westin brand in particular. It’s great to know you found everything to your liking. Breakfast pricing has to do with the extensive buffet offered, we have however some great room rate packages that include breakfast and are excellent... More 

Houston, Texas
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel with walking distance from Milano Centrale and easily accessible to tourist area. We enjoyed our stay there. Good walk round the hotel as well you can easily walk to Doumo, a very beautiful cathedral.

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Jonaskkyeo, We’re delighted to know you enjoyed your stay and found the hotel and its location to your liking. It is indeed a nice area and much more relaxing than being amid the noise and confusion. Thank you for sharing these comments on your stay, we hope you will return to Milan and to our hotel. Stay well, Guest... More 

New Delhi, Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel gives you a wonderful feeling of modernity blended with a hint of vintage. Situated at a convenient proximity to all means of transport is an easy reach to the city center. Francesca and Eleanora were very amiable and helpful and a big thanks to the entire team at the Concierge and Front desk!!

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear eshahanda, Thank you so much! The blend of modern facilities and devices with classic Milanese style is exactly what we aim for and it is wonderful to know that our guests appreciate it like you did. We will certainly pass on your nice and kind words of appreciation to Francesca, Eleonora and the team. We hope that your travels... More 

Prilly, Switzerland
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Reception staff is very nice and welcoming, but I definitely wouldn't rate this a 5* anymore... There is no swimming pool! The one shown in the pictures is in the presidential suite! There is no real SPA neither... only a small fitness room and a sauna in the changing rooms. Nowhere to relax. The sun terrace shown in the pictures... More 

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear VanessaB78, We regret reading that the experience you had at our hotel was not to par. We make it a point to provide correct information on hotel features on our website, where the hydropool is captioned as being a feature of the Presidential Suite, so we’re sorry to know you had different expectations. Relaxation and wellbeing are pillars of... More 

Freeport, Grand Bahama Island
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

When we were checking in the front desk staff informed us that we had been upgraded to a suite due to our Starwood Platinum status. The suite was truly amazing as the room was incredibly spacious and well appointed, the bathroom was spectacular with his and her vanity areas, a stand alone bathtub, a separate shower room and a huge... More 

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Brendan P, We’re delighted to know you enjoyed the suite upgrade, SPG Platinum guests are Starwood’s most loyal ones and it is only fair that such loyalty be recognized. We love to pamper you guys whenever we can and what’s better than relaxing in a steam room with a view of the Duomo? Thank you for sharing your feedback... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed at in Milan many times and have come to the conclusion that it is the best hotel in Milan. The service is fantastic, the rooms are huge, and the character is amazing. The other reviews are of people complaining about small things you can't fit five people in a base room. This is the perfect business hotel... More 

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Quentin O, Thank you for your wonderful praise! What better compliment you could pay us than wishing you could live here all the time?! We love taking care of our guests all around, be they business visitors or families having a vacation, why should there be a difference. We hope to see you back soon, stay well until then.... More 

Hotel Review Summarization

What travelers say

  • Train station(14)
  • Very nice(8)
  • Star hotel(8)
  • Room service(4)
  • Junior suite(3)
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Staying in Stazione Centrale

Neighborhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
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