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The Westin Palace, Milan

#93 of 431 Hotels in Milan
Certificate of Excellence
GreenLeadersSilver level
20 Piazza della Repubblica, 20124 Milan, Italy
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The Westin Palace, Milan
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1,131 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Edinburgh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We only stayed for 1 night and didn't have time to make use of most of the facilities unfortunately but the room was very comfortable, the staff were helpful and friendly and the location was good. We enjoyed a nice buffet breakfast in the morning too with lots of choice and everything was fresh an tasty.

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Fairfax, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Our stay at the Westin Grand Palace in Milan Italy was top shelf. The heavenly bed lived up to its name. The rooms are decorated in a calm and peaceful decor but very upscale. The food was good but it is hard to compete against the incredible food that is available in the great resturants in the city. The food... More 

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Monaco
Top Contributor
172 reviews 172 reviews
40 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Usually I stay in the four seasons in Milan. However, on this occasion they wanted such a silly amount of money I was forced to look around. Eventually I decided on the Westin Palace as truthfully I have a loyalty card from SPG that promises all sorts . The hotel is located a short distance away from 'centrum'. This really... More 

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Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We had one night to spend in Milan before flying out and found the Westin Palace to be a great place from which to explore Milan and relax a bit. Our room was good sized and well appointed and the bathroom was well equipped. The lobby was comfortable and provided ample seating to take advantage of the free wi-fi. The... More 

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

You have to pay for internet. but that was not a big deal. they allow you up to three devices for a very reasonable rate. the hotel is beautiful. staff is friendly, and the room are american size (big). regular size blow dryer which really helps if you have to go out to a nice restaurant. rooms are beautiful.

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear nycitiraveler, We’re very happy to know you found your enjoyed our hotel and that our staff made you feel welcome. We care about our guests and their comfort, as you have seen also from out awareness that a full power blow dryer is one of those things that may seem unimportant but can make a difference. As is internet... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Easy for the airport, being located two or three minutes' stroll from the Repubblica metro, which itself is just one stop on the yellow line from Milan Centrale. My first order of business in a hotel is to get my computer, pad and phone set up. On this front the Westin Palace scores: no fiddling with login or password or... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear KWLeon, Thank you for this review and for letting us know about how your stay is going. We have reached out to our group organizers and they will be in touch to see if you would like to change rooms. While we are regretfully unable to offer an upgrade as your group has booked most rooms in the hotel,... More 

San Diego, California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at the Westin Palace before and had a nice visit so we chose it again. We had a large comfortable room with city views although not the side of the city we would have preferred but no worries. The breakfast was good and the service was nice. The front desk person, Frederica, was very welcoming. The one... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear kathryn e, We love it when a guest who has stayed with us before chooses to return, it means they were happy and comfortable here. Thank you for letting us know about this and for mentioning how our Federica helped make you feel at home on arrival. We hope we will see you back once again and we will... More 

Utrecht
Top Contributor
60 reviews 60 reviews
54 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Take my review with a little grain of salt, because I think I’m a little affected by the style of the room. However, there’s things this hotel can improve on. Let me start out by saying that all the staff is very friendly and these past few days were extremely busy in the property. Staff at the breakfast buffet remembered... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear WytzeNL, Thank you for the insights you have shared through this review, particularly with regard to breakfast service. We are always looking at ways to improve it and it was our feeling that the selection offered was reasonably wide, with Italian foods, international breakfast classics (including smoked salmon), Superfoods corner and Chinese corner. We would love to know more... More 

Boca Raton, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Beds were very comfortable and staff was pleasant. Housekeeping didnt clean room first day so after touring all day we came back at 4:30 and room wasnt cleaned however they were very sorry and sent up a basket of fruit to apologize. The next day the room was cleaned in the morning. Location about a 15-20 walk to... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear jmamadukes, Thank you for letting us know about your stay and our sincere apologies for being late in taking care of your room on the first day, we know how annoying it can be to come back to the hotel to freshen up and find the room still unmade. We’re sorry to read that you didn’t enjoy Milan, it... More 

Hong Kong Region, China
Contributor
15 reviews 15 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Always seem to land up at this hotel. Location is not that central that you can walk to duomo but pretty close by. They give me a good size room and it's very adequate for my wife and adult daughter travelling with me. It was my birthday and they even sent up a birthday cake and best wishes. Delicious. Many... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear deepak328_s, It’s a pleasure to know that you and your family feel that our hotel is a good place to return to when you are in Milan, and we are touched that you chose to spend your birthday here with us. From all of us at the Westin Palace, thank you for your loyalty and for sharing these kind... More 

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