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The Westin Palace, Milan

#90 of 432 Hotels in Milan
GreenLeadersSilver level
20 Piazza della Repubblica, 20124 Milan, Italy
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Train station
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The Westin Palace, Milan
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The Westin Palace, Milan
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1,106 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Limassol, Cyprus
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is located in the centre of Milan just south of the Central Station. For some reason we enjoy exceptional SPG recognition in this hotel. This was our second stay and we were upgraded to the Presidential Suite this time which was phenomenal! Even the first time we received an upgrade to the Executive Suite. Staff are very helpful,... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

1) air condition problems. either too cold or too hot no thermostats 2) No Iron in the rooms and 12euro to press a shirt 3) Sloppy room cleaning No Kleenex box No shampoo 4) Telephone system from 25 years ago. To answer a call you have to pick up the phone and look for a button to push in dark... More 

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Frank Z, As already mentioned in direct correspondence, we are sorry that your experience at our hotel has been below expectations and that you left unhappy with your stay. While it may be that your overall impression of the hotel was influenced by your disappointment with the fact that we could not waive charges on a non refundable rate... More 

London
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travel frequently to Milan for business and believe this hotel meets most requirements and exceeds in others: 1. Convenient location for both Linate and Malpensa, with easy access to the business district of Milan for meetings. 2. Fast and efficient check in/out, spacious rooms with good amenities and fast WIFI. 3. Helpful and knowledgable concierge. 4. Generous and fresh... More 

Was this review helpful? Yes 2
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Austin A, A big thank you! It’s wonderful to have such lovely feedback from a repeat guest and to know that we have succeeded in providing a comfortable Milan base and in making you feel at home. We look forward to welcoming you back, weather is sunny in Milan and the terrace is waiting for you! Stay well, Guest... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

The hotel is beautiful & the staff were attentive as well as accommodating, exactly what you'd expect from The Westin. However, it seems that there is a fraction of the hotel that was left out of the renovation. I purchased my stay on Priceline as a deal & my room was away from the others. There was a separate much... More 

Was this review helpful? Yes 2
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Guest, Thank you for posting this review and sharing comments on what was your stay experience. It is correct that a small percentage of rooms at our hotel have yet to be renovated and are offered at special deal rates like the one you booked. We hope we will be able to complete the renovation of all rooms in... More 

San Jose, Costa Rica
Top Contributor
152 reviews 152 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Palace is a good adjetive for the beautiful Hotel in the inside of the rooms. The outside is just another building but inside is full of decoration details!! The bellboys are very professionals, quickly to help, always in good humor. The check in was very good, Federica was excellent, so professional, ready to explain and help Us to have... More 

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear rzccr, A big, big thank you! We love when our guests tell us not only that they enjoyed our hotel and its facilities, but also that our associates made the difference and did all that they could to make sure you had a great time here and felt well looked after by people who truly cared about them. This... More 

Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Beautiful hotel with no Italian character at all. Overpriced. Stayed here the final night of a recent trip after having stayed in equivalent luxury hotels in Milan (Spidari al Duomo), Florence, and Siena. All of the others had free wifi, beautiful free breakfasts, and much friendlier, more helpful staff. Breakfast here was nice but 40 euros each! For breakfast! Location... More 

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear rcarl, We’re sorry to read that your experience fell short of expectations. Ours is indeed an international hotel, as witnessed by the Westin brand we proudly bear, but has a typical Milanese atmosphere and the style of our rooms is inspired by the Milanese world of fashion and old world design. In order to enjoy free wifi and enjoy... More 

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent only one night at this hotel in April. The location is excellent - only a 7 minute walk from the train station and within walking distance of the beautiful Duomo. The service on arrival was excellent and our room was beautiful. Breakfast was lovely with a very good selection. Highly recommend this hotel!

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Tara-Lyn G, We appreciate that you have shared this review and are thrilled that you loved your brief stay with us. Hopefully, you will visit Milan again, maybe for a longer stay, and we look forward to welcoming you and your husband back. Be well! Guest Experience Team The Westin Palace Milan More 

Rabat, Morocco
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service at the Westin Palace was exceptional. Very friendly and responsive concierge and helpful staff at reception and breakfast as well. Best of all is the location. Most sites and shopping are in walking distance and it's right at a metro stop for excursions further out.

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Patricia T, Thank you so much, we are delighted to know that you had such a great stay and found everything to be exceptional, service in particular. Indeed people make the difference. We hope to see you back, stay well until then! Guest Experience Team The Westin Palace Milan More 

Zurich, Switzerland
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Intesting and nice Hotel and kind staff! Central Location , big room, nice breakfast ...................................................................................................................

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear RFEdSP, Thank you for posting this and for summing up so beautifully what a hotel stay is all about: nice, clean, kind… none of these three qualities can stand alone but together they make a great experience. We hope to see you back should your travels bring you to Milan again, be well! Guest Experience Team The Westin Palace... More 

california
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel and the very best thing was the outstanding staff, especially Gian Luca, the best concierge in the world, and Georgia, front desk staff. A nearby bank ATM ate our card the first night and the concierge even offered to personally lend us money so we could go to dinner. Now, that's service!

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear ceci60, Thanks for letting us know how our staff was able to be of assistance at a difficult moment, it can be worrisome to have your card disappear into an ATM machine when you are in a foreign country and we’re glad that Gianluca and Giorgia were able to smooth things out so that you could still enjoy your... More 

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