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The Westin Palace, Milan

5.0 of 5 20 Piazza della Repubblica, 20124 Milan, Italy
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The Westin Palace, Milan
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The Westin Palace, Milan
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1,002 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I had a very pleasant time at this place on the 26th of October 2014. Being a SPG Gold member gave me free wifi which worked very well for me in the hotel. The large and spacious room with the beautiful chandeliers was just beautiful with candlelike lights at the side of the bed. The room also had a distant... More

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NEW YORK
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful Large room fit for the special birthday celebration no complaints about anything a rare find. Service was outstanding . Jellies candies on counter in the lobby were a treat. Staff was overly helpful with directions and suggestions where to east.

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Singapore, Singapore
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for two nights at the end of a trip to Italy. Location was great, easy walk from the train station we came into, right near a metro stop and a nice walk to the Duomo and shopping areas. The room we had (upgraded to a junior suite) was very spacious and comfortable. Breakfast buffet was ok, a... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear kmd0506, Please allow us first of all to reiterate the apologies offered by Francesco in his email to you with regard to the disappointing concierge service. Our Concierge Team has received many compliments here on Tripadvisor and we are therefore deeply sorry to know that in this occasion they directed you to a tourist landmark that was fenced off... More

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly I have to say, the room size and the comforts were incredible. We had no faults with the room itself. The service on both check in an check out was poor. We had large rucksacks and the check in/out process seemed to take forever. They also seemed to want to take time to try and get us in a... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Vicki J, We are sorry to know you felt the service at the Front Desk was not satisfactory. As you arrived before regular check-in time, it took the receptionist a while to locate a room that had already been vacated and serviced. We are sorry for this but hope that the early check-in was worth the short wait. We’re... More

Oakland, California
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Concierge and Front Desk extremely helpful. Was able to get breakfast options outside the hotel and a "package" for a 20 euro breakfast buffet. Wish breakfast is included. Also, could have provided a coffee set in the room as 2 other 4-star hotels I stayed in Italy provide these.

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Regina G, We are very happy to know that you had a pleasant stay and found our staff so helpful and welcoming. Breakfast is not included in Starwood Preferred Guest Award stays, that is the way the program is set by Starwood, it is however possible to use Starpoints to pay for your breakfast, as well as for other... More

Mendham Township, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Continental breakfast--or at least a cup of morning coffee-- should have been included at the price we paid...especially since the breakfast was buffet and everyone but us was helping themselves, and there were no eating places within a comfortable walking distance. We were independent travelers--not with any group--and we were expected to pay 40 euros each for a continental breakfast... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Joyce M, The hotel offers both rates inclusive of breakfast and rates that are room only, so that guests may choose the rate plan that best suits their preferences and needs. We are quite perplexed to know that other guests advised you that they were paying a lower price for breakfast as there is no 18 Euro breakfast package... More

1 review
2 of 5 stars Reviewed 3 weeks ago

For a Starwood property and the level of hotel it portends to be, it falls far short of the mark. What is actually delivered is less than standard hotels provide at half the price. The room they gave us upon arrival had blood on the head board, the light in the entry was burned out, there was a hole in... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear SPT S, Please allow us to reiterate our apologies for this disappointing stay. You are certainly right in expecting a different level of stay experience at a Westi property like ours and we are sorry for letting down. The room your were initially allocated should have been out of service for maintenance. We are even more sorry that we... More

new york
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very warm welcome from the reception desk. Upgraded without a request! The room is modern and comfortable. Very clean with an attractive bath. The location is great for business but not so much so for tourism. It was a long walk to everything. A fifteen minute walk to Duomo di Milano. The concierge directed us to excellent restaurants but... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear lyonphoto_123, thanks for your comments. We’re delighted that you enjoyed your stay and that you felt looked after by our staff. As for the location, the hotel is close to Central station and there is a metro station right in front of the hotel that takes you to Piazza Duomo in few minutes. We are working on creating a... More

Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 24, 2014

If the hotel is an important element in your trip then don’t go to westin. I can say it’s a standard hotel where you can use only to sleep but not relax and unwind in your room. The concierge, room service and reception are the slowest from all hotels I’ve been to. The furniture is so outdated and it is... More

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear ShereenaA, We genuinely value our Guest’s comments and regret when their expectations are not met. We have recently renovated the 80% of our rooms and we regret that apparently you did not have a renovated room on your stay. September is a peak month, which may have been reason for this, as well as for some hotel departments being... More

Santa Clarita, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 23, 2014

We got a very nice, palacial room being a Starwood member. the room had big bathroom and closets, nice chandeliers and had the view of The Duomo Cathedral on the bedroom window. The service was very good, from the front desk to the bellman. We had to checkout early but our flight back in not until the afternoon. We asked... More

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear ZrinaS, We are delighted that you had a comfortable stay and that our rooms have satisfied all your needs. We are glad that you appreciated our services and staff and we’re sorry if you had to check out too early. The reason was surely because the hotel was fully booked, otherwise it wouldn’t be a problem. Thanks for sharing... More

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Additional Information about The Westin Palace, Milan

Address: 20 Piazza della Repubblica, 20124 Milan, Italy
Location: Italy > Lombardy > Milan
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
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Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin

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