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The Westin Palace, Milan

#88 of 430 Hotels in Milan
GreenLeadersSilver level
20 Piazza della Repubblica, 20124 Milan, Italy
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The Westin Palace, Milan
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The Westin Palace, Milan
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1,083 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We choose this hotel because it was close to the train station and an SPG property. It's only a €10ish fare from Cardona station if you take the Malpensa express from the airport, and only a 15 minutes walk to the Milano Centrale. We only stayed one night as a stopover on our way to Venice, but it was exactly... More 

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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 days ago NEW

I kind of feel slightly unfair when I write this as I feel that whenever you look forward to something it usually can't live up to your imagination. We took a trip to Italy and intially stayed in Padova in a lower star hotel and planned for our last couple of nights to splurge and stay in this5* hotel as... More 

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Amsterdam
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Westin Palace is located in a very classical building. I had a renovated corner room on the 4th floor and that was perfect. The hotel is only 20 minutes from Linate Airport and 25 minutes on walking distance from the Duomo. Staff is friendly and helpful. Add breakfast to your room during your booking process. If not they charge... More 

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Frank012, Thank you for your kind words of appreciation on our hotel, it’s great to know that our guests love the way we have renovated our rooms and find our staff welcoming and helpful. We currently offer two breakfast options: the full buffet in the Casanova Restaurant with a cost of 40 Euro and a lighter contintental style option... More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here twice within a week and was still not impressed even at my 2nd visit. Overall feel of the property is `old'. Unfortunately no warmth, no charm. Hotel service could be better. Everything was average from exterior to service. The friendliest staff was actually an Asian Concierge, who always greet, smile and assisted with our bags. At my... More 

Was this review helpful? Yes 3
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear joanyoml, Thank you for sharing this feedback on your stays, we fuly agree with you that a warm, caring staff is what make a difference to how a hotel feels. That is the way things usually are at our hotel and we are sorry that your experience was not so. It was an extremely busy time at the hotel... More 

Potomac, Md. USA
Top Contributor
82 reviews 82 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 2 days in Milan for a conference and were very happy with the Westin. We ate in the lobby bar both for lunch and dinner and were extremely happy with both food and service. We had some Italian friends visit us and they served us lunch in the lobby eating area, which was quite nice and casual. Service... More 

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear RoxiePotomac, Thank you for letting us know how much you enjoyed your stay with us for a business conference and how you felt well looked after by our staff. We’re happy to know that you were able to set aside some leisure time to connect with friends and visit Milan and that our concierge team helped make this possible.... More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Opposite the Principe de Savoie.. Had a reasonable room, narrow windows with views across the park but in miserable February weather. Breakfast process a bit crazy and way over-priced but otherwise a solid place. Lobby bar could've been a bit more accommodating given the money we spent in there on team-building. But I had a good night's sleep...

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear freqstayer, Thank you for your review and for your overall positive judgement on our hotel. We’re very gratified that you enjoyed restful slumbers in our Heavenly Bed, but we regret knowing that you were not happy with breakfast and with service at our Lounge Bar. We have recently introduced a lighter breakfast option, Italian style Caffelatte, offering quick service... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Comfortable beds, spacious rooms, good breakfast and lovely staff. Close to centre of Milan and not far from airports. I stayed for business and was upgraded to a junior suite which was enormous! Staff made my stay very comfortable and relaxing.

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Malleemou, Thank you for posting this review and letting us know how much you enjoyed this stay at our hotel. Comfort and relaxation is important on a business trip, it creates the best conditions to be able to focus on the job at hand. We hope that next time you will visit for leisure and have a chance to... More 

Milan, Lombardia, Italy
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

For the third time in a row I choose this hotel for my company's events. The location, parking availability, service and classy event room gave me a great result. Thanks to the staff. I suggest the spring and the use of the cocktail terrace with a direct access on the great garden square behind.

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Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Andrea J, We are so proud to have been chosen year after year as the location for your company’s events and to have been able through our work and passion to contribute to their success. Our mezzanine function rooms with garden terrace and private lift from the street are indeed a beautiful location, especially now that spring is near... More 

Island of Malta, Malta
Top Contributor
130 reviews 130 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Aesthetically this hotel was great, my room was very pretty and my bed comfy, i marvelled at the size of the bathroom and its marble interior. It seemed clean. The staff were on the whole really lovely. There was one man at reception I got on two occasions, two different days who was moody and not very polite or professional... More 

Was this review helpful? Yes 1
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear HanaMW, We’re so delighted to know you were impressed with your stay at our hotel, thank you so much for sharing this review and letting us know all about it. We regret however knowing that you did not find as impressive food served at our hotel. We are about to introduce changes to our restaurant menu, basing it entirely... More 

London, United Kingdom
Top Contributor
160 reviews 160 reviews
61 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Old school rooms, wood panels, chandeliers, lots of antique mirrors. Whilst it's not to my taste, it was quite cool in its period glory. Some might feel it a little stuffy, but because the staff are not up tight, it all works very well. Service was impeccable. Ricardo, the concierge was exceptional - brilliant knowledge. Nothing was too much to... More 

Was this review helpful? Yes
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear royal618, Thank you for sharing this review and for providing us with some valuable insights on your stay and suggestions on how to make improvements for the future. Our hotel may seem very classic in style, but our team is young and filled with passion for their job, exactly as you experienced with our Head Concierge Riccardo. We have... More 

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