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UNA Hotel Cusani

#53 of 434 Hotels in Milan
Certificate of Excellence
Via Cusani, 13, 20121 Milan, Italy
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1 room 1 guest
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UNA Hotel Cusani
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507 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • All months
    (507)
  • Mar-May only
    (134)
  • Jun-Aug only
    (160)
  • Sep-Nov only
    (138)
  • Dec-Feb only
    (75)
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London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This hotel is the perfect location to walk around and see the sights of Milan. There are also some very good restaurants close by which the front desk were able to recommend. Only slight drawback was that the mattress was a little too firm for my liking, though having said that the hotel did change the pillows when asked. All... More 

Review collected in partnership with this hotel

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Sao Paulo, SP
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The location is Excellent - 5 minutes walking to Duomo, near to great restaurants, etc. The staff was very friendly, the room has good size, the breakfast was good, the wi-fi worked very well and they have a private parking lot (32 Euros).

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Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for only one night. We had large luxurious rooms (family of 4). We had opted for Proseccomtomstar fruit/nuts to be delivered upon arrival and found them after our dinner. Nice treat and the bowl of fruit was enormous. Great extensive breakfast. Hotel is clean and upscale and nice. Staff at front desk very helpful with directions and... More 

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Rotterdam, The Netherlands
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked a superior room and was booked in a room on the 1st floor. Room was old, dirty, toilet was leaking and noisy. After complaint was moved to 2nd floor in smallest room of whole floor. Clearly not the superior room which I paid EUR 180 per night for. Welcome in hotel was not welcome. Unfriendly and unprofessional. Also on... More 

Review collected in partnership with this hotel

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Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review

Dear FrequentTravellerRTM, thank you for giving us your feedback after your recent stay to our hotel, this will help us to monitor the quality of our services. We are utterly sorry if you do not appreciated your stay with us and if you were not satisfied with your accommodation and our welcome; this, I assure you, do not respond to... More 

Kent
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel for convenience and that it certainly was, it was also clean, stylish, comfortable and the staff went out of their way to be helpful. I really recommend the hotel for a stay in Milan, right across the road from where daytrips start so if you have an early start you can linger longer in bed and... More 

Was this review helpful? Yes 1
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review

Dear mum4boys, I am so happy to read your "perfect" review and thanks for recommending our hotel to other travellers! Thank you also for sharing with us your positive experience: everyone at UNA Cusani takes great care in offering our Guests a memorable time and making them feel like at home. Looking forward to welcoming you back very soon, Warmest... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights in August 2015. Great hotel, the rooms are spacious and clean. Staff are helpful. Breakfast is comprehensive and well laid out. I had booked a number of days trips on Viator and the tour company office is just outside the hotel which was super convenient. Cathedral is 10 minute walk away.

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Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review

Dear Krishan S, I am delighted to hear your kind words and thank you for your lovely review. It makes me extremely proud to read that you found a great service and that the staff was friendly, as these are our top priorities. Looking forward to welcoming you and your family back at UNA Cusani, Kind Regards, The Management More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Except for a little issue with my rooms' airconditioning initially (which was eventually resolved), I had a pleasant stay. The staff were super friendly and very helpful, the bed comfortable, and the breakfast decent but basic...and you just cannot beat the location!

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Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review

Dear Rahul A, thank you for sharing with us your opinion about your last stay in our hotel. We are glad that you enjoyed your stay with us and appreciated our location, the rooms and our staff. We really hope to have the possibility to welcome you again at UNA Hotel Cusani! Kind Regards, the Management More 

London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to meet up with friends who were later going onto to stay at Lake Como. Prior to going we had booked trips through Viator, the aranged pick up for all the tours left from directly outside the hotel which was handy for those early morning pick ups.We were upgraded on arrival to a junior suite which was very... More 

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Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review

Dear karenandkevin h, I am so happy to read your enthousiastic review! I am delighted that you enjoyed your stay in Milan thanks also to our comfortable accomodation, our service and our perfect location! Looking forward to welcoming you back very soon, Warmest regards, The Management More 

Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The staff are largely unhelpful and disinterested. Sometimes abrupt and hostile. The food - labelled a la carte - overpriced and basic! Drinks are overpriced too!! 'Free' Wifi overcomplicated. Whilst the location is good its not enough for the hotel to become complacent and treat their guests with indifference. Avoid.

Was this review helpful? Yes
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review

Dear G.K, we would like to thank you for having chosen UNA hotel Cusani and for sharing your experience. We are really sorry to read your review and to learn that something went wrong during your stay with us. We assure you that our main concern is our customers' satisfaction and we beg to accept our sincere apologies for any... More 

神奈川県座間市
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

my husband and l stayed 4 nights . the room was incredibly clean and tidy. for me the decoration of the room is fantastic! all the staff were very helpful and even the house keeping maid was so friendly . the mini bar was quite good for the hottest weather. l recommend this hotel to my important friends.

Was this review helpful? Yes
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review

Dear Makiまき, I am delighted to read your review after your stay with us. I am so glad that you find our rooms modern, clean and tidy and our service outstanding. I will make sure to pass your feedback to my team as it will serve as an encouragement to all of us to keep up the hard work and... More 

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Staying in Brera

Neighborhood Profile
Brera
Brera captures the real essence of the city. It is an excellent mix between history and modernity, where tradition meets innovation. Here design and beauty reign. On Via Brera there are the famous Pinacoteca (galleries), the National Gallery of Modern and Antique Art, and the Academy of Fine Arts. Interior design boutiques and intellectual cafes are typical of the district. Walking along Via Madonnina is a must to admire the architecture of buildings and the design stores. On Sundays, going to the local market is an unmissable opportunity for fashion, style and art. Tucked away, there is the Orto Botanico di Brera botanical garden that seems like a painting framed in an ancient fairy structure. Last but not least, it’s worth a visit to Giardini Pubblici Indro Montanelli with its Planetarium, the Civico Museo di Storia Naturale (Natural History Museum).
Explore this neighborhood
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