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Hotel Berna

4.0 of 5 Via Napo Torriani, 18, 20124 Milan, Italy
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Certificate of Excellence 2014
Hotel Berna
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Hotel Berna
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4,070 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
44 reviews 44 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Very polite and quick check in, service was good all over the hotel. Rooms are clean and comfortable. You can pick your pillows among three different types and non-alcoholic drinks before the arrival, latter are free of charge. Strong and quick wifi in the rooms. Security is good, we were staying in the building across the street where no strangers... More 

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Rome, Italy
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've been in this hotel hundreds of time (I'm not kidding) and I cannot say anything else than excellent. You can feel always very welcome, the service in top notch and discrete, you can always exchange a little chat with the desk personnel and they always make you feel as they value the time they spend with you. I know,... More 

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San Diego, CA
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Check in went smoothly. I had requested a top floor, courtyard facing quiet room. I was told to honor my request they "provided us a complimentary upgrade" to a room in the building across the street. Upgrade nice right? Interesting note: there are 100% smoke free signs everywhere yet the public areas (lobby and entrance up to room) smells of... More 

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Customerrelationship, General Manager at Hotel Berna, responded to this review

Dear Bilk_Kitties, Thanks a lot for reviewing us. I understand your opinion was strongly affected by the assigned room. As you had booked a comfort double room (the first out of our three available categories), upon you arrival we were more than glad to offer you a "free upgrade" into one of our rooms in the Berna annex. This section... More 

Senior Contributor
47 reviews 47 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed at Hotel Berna for 2 nights. The location is excellent very close to main train station, and the room is clean and functional, very traditional swiss hotel style. Hotel has no problem at all. Just the front desk staff are very cold and unfriendly, just like we are begging for their service even during check-in. Feel really bad.

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Customerrelationship, General Manager at Hotel Berna, responded to this review

Dear Kellyrita, I’m really saddened and honestly also a bit surprised to read about your comment on our Staff. We pride in fact ourselves on the courtesy and friendliness of our Staff and our top priority is to make all our guests feeling welcome and appreciated from the very first moment they pass through our doors and throughout their stay.... More 

Singapore, null, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The hotel pay attention to details. There were free mineral water, juice and soft drinks in the room mini-bar, snack and even a rubber ducky for you to take home :) Breakfast was great. You can ask for cuppa and even instant noodle -- we found out ourselves, we were not asked at all during our stay (one negative point).... More 

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Top Contributor
61 reviews 61 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From your immediate experience entering the hotel you know it is professional and efficient Convenient for the nearby Central station and for trams to the centre Very helpful and informative front desk staff surpassed only by the breakfast room staff where you will be delighted by the vast range of food available Warm comfortable and quiet rooms with a good... More 

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Richards Bay, South Africa
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very close to Milan Central station and metro. Beautiful hotel, the best looking in the area. Good professional staff and check-in was fast. Rooms were modern and comfortable. Breakfast was very good apart for the burnt croissants.

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5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 nights late Nov. Hotel room had all conveniences, comfortable and quiet. Great location if using Trains and easy to get into City Centre. Friendly helpful staff and a great breakfast to boot.

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Los Angeles
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is well run with quiet and comfortable rooms, excellent WiFi and friendly as well as helpful staff. Its close proximity to the Central train station is a big plus. The Duomo is 4 stops away on the yellow line. Milan also is an excellent platform from which one may explore surrounding regions by train on day trips. While... More 

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15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

About two minutes walk from the Central Station. Very accommodating. My requests to check in early and get a king-sized bed were immediately addressed and handled professionally. Room was immaculate. The hotel prepares a personalized card that tells you login details for the free internet and weather forecast during your stay, etc. They also give you a thank you discount... More 

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Additional Information about Hotel Berna

Address: Via Napo Torriani, 18, 20124 Milan, Italy
Phone Number:
Location: Italy > Lombardy > Milan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 122
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan
Hotel Style:
#3 Family Hotel in Milan
#4 Romantic Hotel in Milan
#5 Luxury Hotel in Milan
#8 Business Hotel in Milan

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Superior Double Twin Room with Sofa Bed (83)
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