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Berna Hotel


TripAdvisor Popularity Index
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#5 of 454 hotels in Milan
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4.5 of 5 stars 661 Reviews
Recommend92% |
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“Why 4 stars” Jul 13, 2009 - goodmankl
“excellent hotel” Jul 11, 2009 - tannadiceBedford
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What's Near Berna Hotel

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Berna Hotel
Via Napo Torriani, 18
Milan 20124
Italy
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Traveler Advice on Berna Hotel

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Web Comments from Travelers (2)
Title Source
“Hotel Berna” Expedia.com
“Great room rates” Venere.com
Berna Hotel
Hotel class 4 of 5
Via Napo Torriani, 18, Milan 20124, Italy
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Traveler Reviews

92% Recommend
4.5 of 5 stars 661 reviews
Excellent
330
Very good
241
Average
53
Poor
23
Terrible
13
By trip type
All (661)
Business (38)
Couples (182)
Family (44)
Friends getaway (53)
Solo travel (51)
[ Date ] [ Rating ]
“Why 4 stars”
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3 of 5 stars
goodmankl 2 contributions
london
Jul 13, 2009 | Trip type: Couples New

First of all, I must bring the attantion that this is a "4 stars" hotel, we should do the comment upon a "4 stars" standard. Stayed 2 nights with my wife for leisure, this was not our first time in Milan, and in Italy. Many reviews saying the breakfast is great, however, I think this should be one of the... more

Management response from
Customerrelationship, GM

Dear goomankl, Thank you for reviewing Hotel Berna. We are grateful for all feedback from our guests, this is how we learn and hopefully improve upon our services. We are indeed a 4 star hotel. It is always difficult when you speak about stars to people that are not in the hotel business. Rating standards differ from country and region,...

“excellent hotel”
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5 of 5 stars
tannadiceBedford 1 contribution
bedford
Jul 11, 2009 | Trip type: Couples New

Visited Hotel Berna for a long weekend with wife and friends based on Trip Advisor reviews. Wasn't disappointed. Nice room, terrific breakfast, good location for public transport, free access to internet and free food in the 'happy hour'. The best thing about the hotel though are the people who work there, particularly Max in the bar, who was an invaluable... more

Management response from
Customerrelationship, General Manager

Dear tannadiceBedford, Thank you for reviewing Hotel Berna. We are flattered by your comments and 5 out of 5 rating. It is wonderful to read a comment where guests have had a wonderful visit and we are grateful you spent your log weekend with us. We are glad you liked your room and we hoped you enjoyed your complimentary nonalcoholic...

“Hotel is great, the area is not.”
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3 of 5 stars
holek 3 contributions
Michigan
Jul 8, 2009 | Trip type: Couples New

If you have to be in Milan, and stay near the main Railway Station, Berna is a good hotel. Very polite and friendly service. As others point out, their free non-alcoholic inroom minibar is to be commended. The room was slightly tighter than the others we stayed at. This also had a lockbox in the room. A limiting feature is... more

Management response from
Customerrelationship, General Manager

Dear holek, Thank you for reviewing Hotel Berna. Customer feedback is very important to us, we feel we can learn and hopefully improve from all comments. Our location, close to the central station is most convenient if traveling to and from all Milan airports via shuttle service. Guests are literally dropped off just steps away from our front door. Also,...

“Very well located”
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5 of 5 stars
HildaMiami 7 contributions
Miami
Jul 8, 2009 | Trip type: Friends getaway New

Berna is next to Central Station and half a block from metro station. Staff very nice and friendly. more

Management response from
Customerrelationship, General Manager

Dear HildaMiami, Thank you for reviewing Hotel Berna. Your feedback is very important to us, it is how we learn and hopefully improve upon our services. Our convenient location makes it easy for our guests to travel around Milan via metro. We are perfect for those coming to and leaving us from all Milan airports with shuttle service. They literally...

“just what you need in Milan”
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5 of 5 stars
ukvisitor63 1 contribution
hampshire - uk
Jul 7, 2009 | Trip type: Business

we went for business reasons but we endedup staying for the weekend too! The hotel is lovely and in a convenient location, near central station and underground. Rooms very clean. Service perfect. Breakfast outstanding!! Free minibar (no alcool) and pc in the lobby! Great! more

Management response from
Customerrelationship, General Manager

Dear ukvisitor63, Thank you for reviewing Hotel Berna. We were delighted to read your comments and to receive a 5 out of 5 rating from you. We are so glad you ended up staying the through the weekend and let us pamper you a little longer. Our convenient location very near to the central station is perfect for those guests...

“The Berna is great!”
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5 of 5 stars
vergil 4 contributions
south carolina
Jul 5, 2009 | Trip type: Couples

We visit Milan yearly and always stay at the Berna. This hotel has excellent service, is conveniently located, and offers a fantastic breakfast!! Always a pleasure to be there. more

Management response from
Customerrelationship, General Manager

Dear vergil, Thank you for reviewing Hotel Berna. It is always so nice to receive feedback from a returning customer. We are flattered by your loyalty and we hope we can continue a healthy long-lasting relationship for years to come. Our location is most convenient for guests coming into and leaving from all Milan airports with the efficient shuttle service....

“Incredible ~ Would stay here AGAIN! Set the standard for Service!”
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5 of 5 stars
PamelaJCanada 2 contributions
Canada
Jul 4, 2009 | Trip type: Couples

Not only is this hotel clean, it has a great location, easy walking distance from the train station, easy transport to the centre AND the front desk staff went out of their way to assist us. There wasn't anything that they would not accommodate. They stored our luggage, offered us free internet, provided a great breakfast, had free cold drinks... more

“Little Gem!”
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5 of 5 stars
Chris_n_Jude 9 contributions
Plymouth, England
Jul 4, 2009 | Trip type: Couples

First time to Milan and we stayed in this hotel due to previous good comments on Trip Advisor. We were not at all disappointed great location i.e. handy for railway station, metro etc. Walking distance into the centre of Milan. Staff were exceptionally courteous, the included breakfast was a great way to start the day and the choices were amazing... more

Management response from
Customerrelationship, General Manager

Dear Chris_n_Jude, Thank you for reviewing Hotel Berna. We are grateful for all of your comments and the 5 out of 5 rating you gave to us. We are glad we lived up to your expectations. Our convenient location makes it easy for our guests to get around Milan via Metro and train economically and fast. If you have the...

“Excellent Hotel”
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5 of 5 stars
ysouk 36 contributions
Singapore
Jul 4, 2009 | Trip type: Couples

I stayed for 2 nights at the new wing. The new wing is across the road and you need an access card to enter the building. The room was new and very nice. It had an open bar concept and you can consume the items in the fridge for free. The staff was friendly and helpful and they also sell... more

Management response from
Customerrelationship, General Manager

Dear ysouk, Thank you for reviewing Hotel Berna. We were delighted to read your comments about our hotel and friendly staff. We hope you will come back and stay with us longer in the future. You stayed in our newly decorated tower directly adjacent to our main building. Our hotel is equipped with 24 hour surveillance on all sides of...

“I would stay in this hotel again”
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4 of 5 stars
AnaBg 14 contributions
Serbia
Jul 4, 2009 | Trip type: Friends getaway

Great location, about 200 m from central train station and shuttle buses, 100 m from metro station. Room and bathroom spacious enough, comparing to other city hotels. Cleanliness very good. Breakfast was great. 30 minutes free internet per guest per day. Stuff was friendly and helpful. Only prostitutes standing in the street near hotel spoil the view. more

Management response from
Customerrelationship, General Manager

Dear AnaBg, Thank you for reviewing Hotel Berna. We were delighted to read your comments about our hotel and staff and are grateful for the 4 out of 5 rating you gave us. Our location near to the central station is perfect for those coming to and leaving us via shuttle buses to all Milan airports. The metro is the...

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Berna Hotel Also Known As

Address: Via Napo Torriani, 18, Milan 20124, Italy
Milan Hotels Berna Hotel
4.5/5.0
661