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BEST WESTERN Hotel Madison

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Via L. Gasparotto 8, 20124 Milan, Italy
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BEST WESTERN Hotel Madison
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BEST WESTERN Hotel Madison
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370 reviews from our community

Traveler rating
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    84
    36
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Hotel Madison
See the most recent reviews
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2014

We stayed at Hotel Madison for 2 nights, at tail end of our trip. The hotel is near Milan train station. Hence, quite convenient. As with all hotels near main train stations, the area is not exactly safe. The rooms are great, shower facilities and toiletries are excellent. Bed is ok, yeah felt a bit of springs but we could... More 

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Mr Sean P, thanks for your reply we will follow all your suggestion ! thanks and best regards ! camilla More 

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 7, 2014

WE stayed here for 1 night in September. The lady on the front desk was extremely rude and not very helpful. there is no parking at this hotel unless you get a spot on the side of the road. Close to both the train and bus stations and massive church and school. The breakfast was probably the best part about... More 

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Sir, we are very sorry about what happened. We are looking for understandig what happened. please i really ask you to contact me in a private way thanks send mail to info@astoriahotelmilano.com thanks More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 5, 2014

The room was clean (except for several long black hairs, definitely not mine) and well decorated, but the bed was in desperate need of a new mattress. It was very uncomfortable, and I could feel most of the springs. To make it bearable I had to put the towel and bedspread under the sheets. Breakfast was chaotic, the dining room... More 

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Mr , thanks for your suggestion . We are sorry that you do not have a total satisfacted experience in our Hotel. We have opened the restaurant just 3 days ago, so, we would like to thank you for your suggestions. All things you wrote will be very important for us to improve our service and our wat of... More 

Singapore, null, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014

I don't know how this hotel has a rating of 4 star, my experience is BAD so far. This is my 1st night today, I have 3 more nights to go. I was given room 109, if you all have been to public toilets, this room, including bathroom has a stench like that. Carpet was grimy & dirty. Requested for... More 

Was this review helpful? Yes 2
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Sir, thanks for you reply. As we told you during your stay, unfortunately the agency has booked for you a standard room. We have undestood your point of view, we have change you the room, when you asked, we have put a basket of fruit of free in the new room. Our standard room are normal and very confortable... More 

Sheffield, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 23, 2014 via mobile

The Madison was the third Best Western Hotel we had stayed in on a trip to Italy and did not fail to deliver the standard you would expect. We had a large modern twin room with comfy beds and lovely facilities. All the staff we met were helpful and friendly. They are a couple of weeks away from completing some... More 

Was this review helpful? Yes 1
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Lozzy Birth, thanks for your kindly reply. We hope to see you soon again. thanks a lot ! More 

Yerevan, Armenia
Top Contributor
63 reviews 63 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 13, 2014

Perhaps the overall impression of the hotel was a bit damaged by the restructuring of the main lobby, as well as the hotel parking area. We arrived by car and couldn't park for a while. Had to make several circles around the block and hardly escaped the fine...so we didn't feel 'welcomed' at all.

Was this review helpful? Yes 1
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Madam Princess, thanks for your suggestions. I am sorry that you do not enjoy at your staying at BW Hotel Madison . The work we are doing will improve a lot the services of our hotel. A wonderful restaurant and a nice bar and pub, will be ready 'from September 2014, to the disposal of our guests. I hope... More 

Kuala Lumpur
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 8, 2014

Thought the hotel is quite near to Roma Termini, getting there is not really easy when you had to pull your luggage with you on the tiled roads. When we were there, the closest route was blocked due to some construction works. There room was great and spacious with good amenities. However, the lady staff manning the counter was a... More 

Was this review helpful? Yes 1
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Mr Zuhmohd, thanks for your suggestion. Just one question: are you sure are you talking about BW Hotel Madison? Because our 4 stars hotel is situated in Milan city closed to Central Station, not in Roma closed to Stazione Termini. If Hotel Madison is the subjet of your request, please, send us a private mal on Booking@madisonhotelmilano.com. I will... More 

Victoria Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed here for three nights end of May early June and found it to be excellent value. I had a single room which was plenty big enough for one and the bed was very comfortable too. The bathroom was a good size, very clean and modern as was the bedroom and everything worked too. The breakfast was delicious and... More 

Was this review helpful? Yes
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 23, 2014

The hotel is 1 block away from Milano centrale train station. The rooms are modern, clean and spacious. The breakfast was one of the best we have had on our trip so far, bacon, eggs, pastries etc. The staff were very friendly and helpful and were even able to hold our luggage over night when we explored another city for... More 

Was this review helpful? Yes 2
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Mr Jean S, Thank you so much for your review. I am very happy to know that you had a very enjoyable stay at the BEST WESTERN Hotel Madison, and I will be looking forward to your next visit, maybe to try our new restaurant and bar! Kind Regards More 

Plymouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

We spent the first week of July 2014 at this hotel and found nothing whatsoever to complain about. The staff were very helpful and friendly and came up to our room immediately when we couldn't get the room safe to work. There were no instructions for it in English in the handbook so perhaps that could be rectified. They are... More 

Was this review helpful? Yes 1
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Mr Micael T, thanks a lot for your suggestion. We will change the guest directory immediately, thanks to your suggestion! We hope to see you again maybe in September when the new Fashion restaurant will open! Do not hesitate to contact us directly by email fo find our best rates! Best Regards More 

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