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BEST WESTERN Hotel Madison

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Via L. Gasparotto 8, 20124 Milan, Italy
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BEST WESTERN Hotel Madison
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BEST WESTERN Hotel Madison
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407 reviews from our community

Traveler rating
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    183
    91
    39
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Top Contributor
118 reviews 118 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Great location for the station and friendly staff are the upside but overall this is a mediocre overpriced hotel. The bed was hard and uncomfortable, the air conditioning was too noisy to use and the street too noisy to leave the window open. Breakfast was unimaginative and the coffee disgusting. Needs a refurb and better furniture.

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

dear Jonoln, thanks for your reply. We are sorry you do not appreciate our Hotel. Please, if you have the opportunity to come back to Milan city, let'us ask to our booking office a Superior room. you will find: coffe tea maker free, a king size bed, new and very big bathrooms. We are sure you will appreciate our rooms... More 

Thessaloniki
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel seven years ago, but it was transformed this time around and almost totally unrecognisable! The only thing that hadn't changed was the church outside and the size of the rooms! The staff were very friendly and helpful, the breakfast room very pretty, the breakfast splendid. We wanted for nothing.

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear AmandaThe, thanks a lot ! Hope to see you again ! More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

First night in Italy and after the flight and dealing with the train station for 2 hrs to get our train pass sorted, it was a quick relief of stress being welcomed by the staff at the front desk. They were all just wonderful. The room was clean and perfect for us. Out our window was a church and it... More 

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Mr Gonzogit thank you very much for your review. it is a pleasure for us to know that our work is appreciated by our domestic and interanzional guests . come back again to our BEST WESTERN Hotel Madison, and will be 'a joy for us to offer the best service again ! More 

Brussels, Belgium
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Positive: very good and fair prices, VERY nice staff, good breakfast, good bedroom thou quite noisy (you can heard your neighbor noises and street noises as well), Negative: location (is is located very closed to central station and this area is not very safe during the evenings), very bad wireless connection (getting disconnected a lot of times and very slow)

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Mr Tripadder, thanks for your suggestion. We apologize you do not completely satisfied of our Hotel. BW Hotel Madison is closed to central station, but in a very quiet Street completely safe. With reference to the wi-fi we are sorry for the inconvenience and we are going to put right this problem. Hope to see you again to discover... More 

Stockholm, Sweden
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I can recommend a stay at Best Western Hotel Madison. The rooms are clean with air condition and comfortable beds. The breakfast is included in the price and is quite good, with local cheeses, bread, croissants, scrambled eggs, bacon etc. The location is good, with the central station just a five minute walk away.

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Andreas W, Thank you for your suggestion. We are very gratified to know you had a pleasant stay in our Hotel. Hope to see you soon! The Staff More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of being served by Abdou and Eva at the reception counter on my very early arrival two days ago. Instead of making me to wait until the proper check in time, Abdou and Eva quickly arranged early check in for me at 9 am. I was so grateful for their kind assistance. Abdou is always cheerful... More 

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear 109liza, Thank you. We are happy you appreciated our Staff welcome. Hope to harbour you other times. The Staff More 

Stockholm, Sweden
Top Contributor
93 reviews 93 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms was really nice and enjoyed the stay. If you fly to Linate this hotel is an OK choice. The breakfast was unfortunately below average but the rooms and the service made up for that. So if you are on a business trip this hotel is a good choice.

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Anton l, Thank you for sharing this review about your recent stay at Hotel Madison and for your kind comments about the hotel. I am sorry about the breakfast , in the future please feel free to alert our reservations office of your breakfast preference as they can give you more information about our continental and italian breakfast. I... More 

Noosa, Australia
Top Contributor
166 reviews 166 reviews
143 hotel reviews
204 helpful votes 204 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at the Best Western Madison for one night in April 2015. This is an overpriced and poorly run hotel, with the attitude of staff being the main problem. Check in was slow and disinterested, with a low line for check in moving at glacial speed. When I eventually got up to my room, I was kept awake by... More 

Was this review helpful? Yes 1
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear Guest, thank you having taken the time to express your experience on TripAdvisor, I have read your comments . We try to improve every day our services, I would be very happy to get in touch with you and will contact you directly, to undestrand what it had been happened. With my best wishes, More 

Travelers are raving about these Milan hotels

Sydney, Australia
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 21, 2015

Stayed here 2 nights location close to train station and to the centre of Milan no more than 10 min walk. From check in people friendly the room was nice clean and tidy bed nice quite and a clean small shower very small but ok once u get use to it would stay again

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

dear Mr Rocky33. Thank you very much for taking the time to review on your recent stay at the BEST WESTERN Hotel Madison. I am really glad to hear that the Hotel’s location matches your preferences and that you loved all the services we offer. I will look forward to your next coming stays with us. Kindest regards More 

Sydney
Top Contributor
63 reviews 63 reviews
40 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 21, 2015

This was a basic hotel close to the main train station but fifteen minutes walk from the centre of town. Service was ok with a good breakfast and free wi-fi. Shower was small. Nice restaurants nearby.

Was this review helpful? Yes
Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review

Dear mack1975, Thank you for your excellent review! We appreciated your positive feedback and glad to know that you did like our hotel and your stay with us. Thaks also for your suggestion about the shower. Try next time new showers at 4th floor, I am sure you will be very happy ! We will look forward to hosting you... More 

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