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Hilton Milan

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Via Galvani 12, 20124 Milan, Italy
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Hilton Milan
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Hilton Milan
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1,368 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
Top Contributor
162 reviews 162 reviews
30 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Reviewing this hotel is complex, because there are both positives and negatives; however, the bottom line is that the hotel has fallen well below Hilton standards and an inspector should be sent to check in anonymously as a guest. Some of the positives are that (1) a beautiful young woman named Valentina greets you at reception and is extremely friendly,... More 

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Bainbridge Island, Washington
Top Contributor
127 reviews 127 reviews
27 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have been a Hilton Honor member for two decades and I was surprised that Trip Advisor and other sites would classify the Hilton Milan a "4" star hotel. If anything it is a "3" star Hotel and only on sunny days! The hotel is OLD but well maintained. The rooms are small and the bathroom is minuscule. The executive... More 

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Stefania R, Guest Relations Manager at Hilton Milan, responded to this review

Dear Tom H, Thank you for choosing the Hilton Milan and for having taken the time to share your feelings following your recent stay in our hotel. All your points, regarding the improvements that need to be made in specific fields and services have been taken into consideration and reviewed in order to take necessary action and correct any shortcomings.... More 

Wokingham, United Kingdom
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spacious hotel, one of those that gives you a sense of 'I have arrived' rather than just another run of the mill corporate hotel. Staff very friendly and particular room I had was spectacularly over the top given it was one of the top suites, but suspect all the rooms are spacious. Good location and relatively close to the main... More 

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Stefania R, Guest Relations Manager at Hilton Milan, responded to this review

Dear Barry K, Thank you for choosing Hilton Milan for your recent stay, and for posting your comments. We are more than pleased to read that your stay was pleasant in our beautiful town. We are looking forward to welcoming you again. Best regards Stefania More 

Denver, Colorado
Top Contributor
72 reviews 72 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My wife and I checked in and learned that our room wasn't ready. We checked in simultaneously with another Italian couple who begged for access to the Executive lounge as they weren't Diamond or Gold members. We are Diamond members and were told that they would call us when our room was ready since it was after 2 p.m. and... More 

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Ohio
Top Contributor
90 reviews 90 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Hilton Milano is a block from the Milano Centrale train station, making it a very convenient location. There were taxis in the taxi stand outside whenever we needed them for a quick ride down to the Duomo, for instance. Many rooms have been recently refurbished, creating modern and comfortable spaces. All in all, this is a nice option for... More 

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Viviana D, Guest Relations Manager at Hilton Milan, responded to this review

Dear alykaye, We would like to thank you for choosing Hilton Milan during your recent visit and for submitting a review regarding your stay that we are glad to read was an enjoyable one. Looking forward to welcoming you back in the near future. Kind regards Viviana De Martino More 

Orange, CA
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

This hotel is undergoing renovation. As a result, we got upgraded to the executive floor where the rooms were much larger (even though it wasn't renovated yet). The amenities and staff were superb. We never had any noise problems. They are located a couple blocks from the Milano Centrale train station and the Metro which is vey convenient. I would... More 

Review collected in partnership with Hilton Hotels & Resorts

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Viviana D, Guest Relations Manager at Hilton Milan, responded to this review

Dear Orange_CA, thank you for your kind comment on the Tripadvisor website. I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job! I look forward to welcoming you all back to the Hilton Milan very soon. Best Regards Viviana De Martino More 

leeds
Contributor
20 reviews 20 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are needing to be close to the train station, as I was, then no hotel could be better. Even for tourists wanting to get to the Duomo area, it's a fairly easy ride on the metro, a stop of which is again 5 minutes away. The hotel seemed well run and professional, but never overbearingly so. Everything seemed... More 

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Dominique L, Director of Operations at Hilton Milan, responded to this review

Thank you for leaving you comment on TripAdvisor! All your comments have been taking into consideration, we will definitely review the rooms cleanliness as per your remarks. We all look forward to have the pleasure of welcoming you again soon in Milan. More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We came here for our honeymoon and the lovely receptionist Cristina not only upgraded our room to the newly renovated rooms but at the end of her shift at 4pm she sent us up some exceptional desert and drinks on the house, which we appreciated so much

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Dominique L, Director of Operations at Hilton Milan, responded to this review

Dear Guest, I would like to thank you for taking the time to reply to our guest satisfaction survey regarding your recent stay at the Hilton Milan. The comments of our guests are extremely important to help us improve the quality of our guest service. I am pleased to learn from your reply that you enjoyed your overall stay with... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent and friendly reception staff, quite spacious rooms, and good location.. I have ben using this hotel during all my professional visits to this marvelous city.. Milano. And surely I would recommend the Hilton Milan to my friends as I always had very good experiences in there.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Dominique L, Director of Operations at Hilton Milan, responded to this review

Thank you for choosing HILTON Milan for your recent stay, and for posting your comments. We are more than pleased to read that your stay was pleasant in our beautiful town. We are looking forward to welcoming you again. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

We checked in 2 days ago through our local Hilton but as we were checking-in, we realized that we could only be offered another room to be changed the next day. Valentina, the lady at the reception, was very helpful about this but this is the only good thing we have seen so far! The executive lounge does not have... More 

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Dominique L, Director of Operations at Hilton Milan, responded to this review

Thank you for having chosen our hotel for your stay. We have well noted your comments and I am sorry that you had such an issue with the Airconditionning. We usually have a lot of nice comments regarding the lounge but I will personally review the offer with the Chef. We hope to welcome you again to show you that... More 

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