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Hilton Milan

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Via Galvani 12, 20124 Milan, Italy
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Hilton Milan
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1,498 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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  • All months
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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

As a family of 4 we had 2 rooms for 2 nights as part of a holiday tour of Italy. The hotel was fine and so were the rooms. However the price for breakfast was ridiculous. At nearly €30 a head it cost more than our evening meals in nice Milan restaurants! Also, on our tour of several cities, staying... More 

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Boston, Massachusetts
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just completed a 1-night stay at the Hilton Milan while visiting the Expo. Super impressed with the staff, the hotel, and its location. Our connecting rooms were spacious and comfortable, staff was always willing/able to assist with restaurant and transport recommendations, and the hotel breakfast was superb (cooked-to-order omelletes and fresh-squeezed orange juice!). The hotel's location -- just a block... More 

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Glasgow
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Having read the reviews for this hotel, it seems very hit or miss, especially more recent ones. Thankfully for me, this visit was a hit. From check in onwards the staff were helpful and cheery, my room was excellent, a good size with a comfy bed and very cold air con! Yes it's more a 'business' hotel and not in... More 

Was this review helpful? Yes 1
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, thanks for leaving your comments on Tripadvisor. I really appreciate your positive reviews and pleased to hear that you have a good stay at Hilton Milan and that you have a good sleep in our rooms. ù Guest satisfaction is always our aim and I hope to welcoming you again. Best regards, Nassos Papazoglou General Manager More 

Melbourne, Victoria, Australia
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

British Airways stays here, so it has to be good, reliable, equipped and competitive. And so it is. It won't blow your mind, but it won't blow your wallet either! Breakfast is fine; the executive lounge fair, and the rooms large and airy. All is secure, reliable and friendly, making a compelling package. 30 mins to the airport (Malpensa), without... More 

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HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Graham, I would like to thank you for sharing your positive comments on Tripadvisor. I truly appreciate your support and pleased to hear that you have a good stay at Hilton Milan package. Guest satisfaction is always our aim and I hope to welcoming you again. Best regards, Nassos Papazoglou General Manager More 

Ascot, United Kingdom
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have stayed in this hotel 3-4 times in past month for 1-3 days at a time. I stay in hotels a lot and can calibrate a hotel and its standards. This hotel is shoddy. Many small examples of a basic lack of care suggest poor staff morale, low quality and service standards and a general lack of attention to... More 

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HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Kevin, thanks for leaving your comments on Tripadvisor. I would like to apologize for the lack of service and attention you have experienced during your stay. I have addressed the issue to managers and rest assured these are indeed isolated incidents. Although you express some disappointment, we hope to have the opportunity to welcome you back in the not... More 

London, United Kingdom
Level Contributor
140 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I've stayed here before last year and was quite happy back then but things have turned to be bad, big time. My status was not acknowledged at all at check in and only upon questioning this, the pretty clueless front desk lady hesitantly added a sticker onto the key wallet with the password for the free wifi (more on this... More 

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Paris, France
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Just another Hilton, but with basic Holiday Inn kind of atmosphere and quality. It jus feels a bit outdated, my room was rather small, breakfast was simple / standard. Close to a park though which nice for the morning run. But having to pay for wifi?

Was this review helpful? Yes 2
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, thanks for sharing your comments on Tripadvisor. I'm very sorry that your overall experience didn't meet your expectation and all your points, regarding the improvements that need to be made in specific fields and services have been taken into consideration and reviewed in order to take necessary action. Our rooms will refurbished by the end of the year.... More 

A TripAdvisor Member
1 of 5 stars Reviewed 6 days ago NEW

While this hotel is close to the train station, it is far from the 4 star it claims to be. The service is bad and the entire hotel is dedicated to emptying your wallets. Try the continental buffet breakfast for 26 euros a person! If you have a family, stay away because they will make you book another room for... More 

Was this review helpful? Yes 1
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, Thank you for having shared you comments about your Hilton Milan experience as it will give us the opportunity to apologize about the matter. Our aim is our guests satisfaction and your feedback will surely help us to monitor and improve our services. Looking forward to hear from you and hope to welcoming you again, Kind regards, Nassos... More 

Perth, Australia
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Milan can be hot during summer so it was good to have air conditioning that worked well. The hotel is conveniently located about a 5 minute walk from Centrale Station, so it is possible to use the various airport buses without a need for another taxi ride. Although my room faced the main street, noise was not an issue. Although... More 

Was this review helpful? Yes 1
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, thanks for sharing your positive comments on Tripadvisor. I am happy to read that you found our hotel service as great and that you have appreciated our Nutella crepes. However I have also noted down and shared your comments about other points you raised. Your feedback is greatly appreciated and it will help us to improve our services... More 

New York City, New York
Level Contributor
160 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The first room I was given wreaked of tobacco, although it was labeled non-smoking. The front desk was very helpful and moved me to a better room. It was clean and spacious. The breakfast buffet had good variety. I would stay again if I was looking for a U.S. Style hotel in Milan.

Was this review helpful? Yes 1
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, thanks for leaving your comments on Tripadvisor. I'm pleased to ready that my staff has been helpful and that you enjoyed your stay at Hilton. Happy to read that you have appreciated our breakfast and more than happy that you felt like home. I hope to welcoming you back again, Warm regards, Nassos Papazoglou General Manager More 

Hotel Review Summarization

What travelers say

  • Train station(33)
  • Executive Lounge(14)
  • Very nice(3)
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The Hotel (22)

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Staying in Stazione Centrale

Neighborhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
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