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Sheraton Diana Majestic Hotel

Viale Piave, 42, 20129 Milan, Italy
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Sheraton Diana Majestic Hotel
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685 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Diana Majestic Hotel
See the most recent reviews
Zurich, Switzerland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 29, 2015

worst hotel in milan! very small rooms. wifi was not working in my room. dated furniture and bathroom. location was pretty good though. employees are fluent in english but i would prefer if they weren't. quite arrogant! does not live up to sheraton standards!

Was this review helpful? Yes 1
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Dear skimperio, Thank you very much for posting your review and letting us know about your disappointment with this stay. We are truly sorry to hear about your negative experience at our hotel. The Sheraton Diana Majestic team constantly does it's best to provide our guests with a warm welcome and a pleasant stay and we are very sorry to... More 

Geneva, Switzerland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 29, 2015

The hotel was average. Some parts of the hotel are well redesigned but some other parts of the hotel like some rooms and the garden look tired, used and not so shiny anymore. The hotel could retrieve it's "majesty" because it is true that the hotel has a true potential and must have been beautiful in the past. It is... More 

Was this review helpful? Yes 1
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Dear Lucien S, Thank you very much for writing your precious feedback and for taking your time to share it on TripAdvisor. We appreciate to receive feedback like yours in order to be able to constantly improve and thus to offer only the best possible experiences to our valued guests. We are pleased to hear that you liked are newly... More 

London, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed June 23, 2015

Paid an eye watering price to stay here and nothing justified the price. The location is poor, outside of the historic city centre. The room was dingy, small, dark, tired and dirty. Things like broken window handles, clogged bath drain, dirty window drapes, unpleasant carpet, mini bar only partially re-stocked, bad smell and an ancient bathroom made this an unpleasant... More 

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Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Dear John D, We are very sorry to hear about your negative experience at our hotel. First of all we would like to thank you for your time to send us your feeback. The Sheraton Diana Majestic with it's beautiful garden is capable to offer retreat to it's guests and at the same time the city center and the best... More 

Melbourne, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 10, 2015

We stayed here for 1 night. Requested for late check out as option available in the reservation form as we had a late flight next day. However this was politely declined when we enquired during check in. Staff were good and very helpful especially front office staff think his name is Vito. Very generous with his guidance and his time... More 

Was this review helpful? Yes
Starwood M, General Manager at Sheraton Diana Majestic Hotel, responded to this review

Dear Oztrvlr, First of all we would like to thank you for sharing this review and for highlighting both the good and the not so good you experienced during your stay with us. We are pleased to hear that our staff made your stay a pleasant one with their recommendations and helped to make a difference - we will share... More 

Geneva, Switzerland
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 31, 2015

The Sheraton staff made our stay for the Milano Marathon as easy as it gets. Upgrade to a garden suite free of charge. Extra early breakfast for the Marathon and providing access to the room after check out time for an after Marathon shower free of charge. Best service ever received in Italy. The location is great at Porta Venezia... More 

Was this review helpful? Yes
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Dear fp81, We are really grateful for your review here on TripAdvisor and for your kind words. We are glad to know that you appreciate our services during your stay at Sheraton Diana Majestic, our staff work constantly to provide the best service for our guests, also during special events. We hope to see you soon, maybe for the next... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 29, 2015

Well, the thing about this hotel is, it's fine, lots of space in the rooms and the beds are excellent, but it's just a bit tired and worn. You can't get away with having a hotel like this in any other country, but for some reason hotels in Italy get away with being a bit lackluster because they've been grand... More 

Was this review helpful? Yes 1
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Dear morgansue, We are glad to know that you enjoyed your accomodation in our rooms at Sheraton Diana Majestic which is one of the most iconic Hotels in Italy thanks to its centenarian history. We are glad to inform you that is planned a full refurbishment of the Hotel which will bring freshness to this beautiful palace. Hoping to see... More 

adelaide
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 26, 2015

Unfortunately we could not book the Westin this year so as starwood preffered Platinum members we booked the Sheraton Diana. As business guests we found the incessant music from the garden bar extremely distracting for sleep. Every night there was a function with loud music and general party noise that made sleeping before 2am nigh impossible . This hotel is... More 

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Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Goodmorning jshAdelaide, We are sorry to know that your stay at Sheraton Diana Majestic has not satisfied your expectation. I’m confident that our staff did his best to provide the best possible service for your accommodation in our hotel which is sited in one of the most historical and iconic centennial palace of Milan. It is my pleasure to inform... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 20, 2015

Our first stop in Italy was Milan and it was a great way to start the experience Just a couple of stops from the duomo metro and close to a lovely park , the property is set in an old setting and modern inside Great staff which was extremely responsive The restaurant buffet is good on the weekends brunch Also... More 

Was this review helpful? Yes
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Goodmorning Akshay A, we are pleased to know that you enjoyed our wonderful Hotel, its facilities and staff. The Sheraton Diana Majestic is one of the most iconic Hotel in italy thanks to the beautiful palace and its relaxing garden. We would be glad to have you back. Giovanni Cellerino Hotel Manager More 

NYC
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 10, 2015

The Sheraton Diana Majestic is located in a beautiful, old building very close to the center of Milan. The staff is amazing.....so friendly, charming, and helpful! Our room was huge and extremely spacious, quiet and simply an oasis. The bed was very comfortable, and it felt wonderful to crash after walking all day. The bathroom was large and exquisite with... More 

Was this review helpful? Yes
Starwood M, Manager at Sheraton Diana Majestic Hotel, responded to this review

Dear ChrisandKatNyc, Thank you very much for having taken your time to send us your nice comments and positive review, we are very delighted to know that you had a great stay with us. We will certainly share your nice words of appreciation with our staff and are very glad they helped to make a difference. We are aware that... More 

Brooklyn, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 4, 2015

The Sheraton Diana majestic was a great place to stay while in Milan. My friend and I arrived on the first day of Expo(did not plan that) and with the city being so busy, we still felt like this place was a quiet gem. Great service, BEAUTIFUL garden and helpful staff. I am sad we missed Sunday brunch in the... More 

Was this review helpful? Yes 1
Starwood M, Public Relations Manager at Sheraton Diana Majestic Hotel, responded to this review

Goodmorning Jill, We’re pleased to have hosted you during your journey in Milan and we would like to say thank you for your good words too. Our staff is glad to cuddle you and your friends whenever you want to come back. Looking forward to having the chance to welcome you to in our summer garden at your next stay... More 

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