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Palazzo Segreti

4.0 of 5 Via San Tomaso 8, 20121 Milan, Italy
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Certificate of Excellence 2014
Palazzo Segreti
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276 reviews from our community

Traveler rating
    176
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    23
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
31 reviews 31 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

When I was looking for the entrance, I couldn't find it. The hotel's door is quite hidden. However, once you enter the hotel, you just fall in love with it. It is artistic, it is calm, it is quiet... but most of all it is mysterious. There is one thing I love the most... their small red elevator! My room... More 

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Jacob P, Thank you for choosing Palazzo Segreti! We are happy to know that your stay met with your expectation. We look forward to welcome you again in our accommodation: special "home made" breakfast, bar service open 24 hours a day and dedicated ront desk service are waiting for you! Best regards Luca Olati More 

Vicenza, Italy
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Background: We had such a pleasant stay at Palazzo Segreti in Milan. We were there for a brief visit (one night) for my birthday and the goal was to hit the famous designer shops for some birthday goodies. Usually we travel to Milan with our two dogs so it was nice to have some alone time just with the husband... More 

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Tudoeposs, we are really happy to read your great review. Can't wait to welcome you again at Palazzo Segreti. Best regards Luca Olati More 

Dubai, United Arab Emirates
Top Contributor
54 reviews 54 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 22, 2014

Right in the heart of the old town. Only 10 min walk to Duomo, 5 mins to the Castle, and just 30 seconds to the shopping of Via Dante. It was the perfect base for the best sight seeing attractions of Milan. The service was good, friendly and very helpful. The major flaw was the noises from within the hotel.... More 

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Mike7Riya, Thank you for your feedback. We are really happy to know that our special home-made breakfast and the quality of our wi-fi met with your expectation. We apologize for the noise during the night: we didn't received any complaints from other guests. Our reception service is open 24h and is always available for any assistance or for a... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2014

We enjoyed an excellent two night stay and were very pleased with the service, the room and the location. Could not have been better for exploring Milano and visiting nearby sights.The room we had was very well appointed and although the hotel is near the center it was quiet and restful.

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Lyonsjuli, thank you for your message on TripAdvisor and, of course, a special thanks for choosing Palazzo Segreti for your stay in Milan. Looking forward to see you again Merry Christmas and happy new year from all the staff Luca Olati More 

Moscow, Russia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 6, 2014

Our stay was really outstanding. Helpful personnel, modern design, comfort, cleanliness and very good location. The hotel is really superbe and it saved our overall impression of the italian trip after bad hotel selection in Sardinia. Though the price is quite high, that will be the place for our family to stay when we come to Milano next time.

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Andrey K, Thank you again for choosing PALAZZO SEGRETI, the Concept Design Hotel of Milan. Looking forward to see you and your family very soon! Best Regards and Merry Christmas! Luca Olati More 

Monaco
1 review
5 of 5 stars Reviewed November 25, 2014

A small hotel located just next to one of the main shopping streets of Milan, so very central, perfect for a city trip. The rooms have a minimalistic design which not everyone might like but it works well. The staff is very friendly and helpful, giving your stay a personal touch (my girlfriend even got a gift for her Birthday... More 

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Thomas S, We are really happy to know that your stay at Palazzo Segreti met with your expectation and that you appreciate the special birthday gift! Thank you again for choosing our Hotel...see you soon! Kind regards Luca Olati More 

Ottawa, Canada
Top Contributor
119 reviews 119 reviews
26 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 23, 2014

I was here for two days last month. Great hotel, great location, helpful staff and a really good breakfast. Location is in walking distance to everything you want to see, Duomo, Last Supper, Fashion district ect. Staff were helpful in offering restaurant suggestions to get away from tourist traps. I would choose a lower floor as the elevator is from... More 

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Ottawa_Uh, Thank you for your review. Looking forward to see you soon! Regards Luca Olati More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 16, 2014

I stayed in this hotel during the summer this year its situated in a great location the building was beautiful and the room very simple and contemporary. The something missing were the staff they were not friendly and you felt like you were bothering them when asking questions I didn't feel any warmth from the staff at all it was... More 

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear AlexiaGG Thank you for your review and for choosing our Hotel for your stay in Milan. Helpful and friendly are two elements constantly praised by the customers, as evidenced by the positive reviews on Trip Advisor. We are sorry to know that, in your case, the hotel staff did not meet with your expectations. It will be a pleasure... More 

Jerusalem, Israel
1 review
5 of 5 stars Reviewed November 14, 2014

Stayed for 6 nights on a business trip. Modern interiors well integrated into a historic building. Large comfortable room, extremely helpful and friendly staff, good breakfast and a great location for central and Brera areas. Were really cooperative for a late checkout. Will certainly stay at the Segreti again.

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Jeff R, Happy to know that your stay met with your expectations. Looking forward to see you again at Palazzo Segreti. Best regards Luca Responsabile Relazioni con la clientela Palazzo Segreti - Milano More 

Toronto, Canada
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 3, 2014 via mobile

Recently spent a long weekend in Milan. My first trip there. City is great. The hotel is too. Very stylish. Incredibly convenient. Take the Malpensa express in from the airport and you can walk. Small old building with lots of character. You might want to avoid the elevator. Staff were very helpful. The breakfast was great. I would stay there... More 

Was this review helpful? Yes
Luca O, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this review

Dear Davedrew Thank you for your review and for choosing Palazzo Segreti for your stay in Milan It will be a great pleasure to welcome you again! Warmest Regards Luca O More 

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Additional Information about Palazzo Segreti

Address: Via San Tomaso 8, 20121 Milan, Italy
Location: Italy > Lombardy > Milan > Centro Storico
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Palazzo Segreti 4*
Number of rooms: 18
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Also Known As:
Palazzo Segreti Hotel Milan
Hotel Style:
#15 Luxury Hotel in Milan
#22 Romantic Hotel in Milan
#29 Business Hotel in Milan
#46 Family Hotel in Milan

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