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UNA Maison Milano

4.0 of 5 Via Mazzini 4, 20123 Milan, Italy
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Certificate of Excellence 2014
UNA Maison Milano
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UNA Maison Milano
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646 reviews from our community

Traveler rating
    464
    154
    21
    2
    5
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108
356
27
76
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Milan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Una Maison has a great location and the best, most helpful staff I have ever encountered at any hotel in the world--unbelievably great. On the downside the room was a bit spartan, although immaculately clean--rug needed to be replaced and paint touched up. And the smell of toast filling the hall in the early morning is unpleasant. Small complaints compared... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear "H4745EJelizabethl", thank you so much for this wonderful review! We are glad to know you had a pleasant experience with us, thanks to our great location, close to all the main attractions of the city. Thank you also for the amazing comment deserved to our staff: be sure that I will share it with all of them! We really... More 

Sydney, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The title of this review came from a comment by one of the staff helping us one day during our stay. It sums up the quality of our experience. The hotel staff were really friendly and helpful all the time. We asked different things such as recommending a local coffee shop, restaurant, directions, organising taxis etc and they were consistently... More 

Was this review helpful? Yes 2
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Gavin05, thank you for choosing UNA Maison for your last stay in Milan and many thanks for your wonderful review. We are very pleased to read your kind words, mostly about our Staff that was very friendly and helpful to each request. We are happy also to learn that you had a memorable stay and that you felt like... More 

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I would assume that all hotels provide free bottled water for their guest but not at UNA. I had to buy water from outside which is quite inconvenient. But other than that the service and staffs are amazing. They are very helpful, friendly and informative especially in giving directions, suggestions on where to go and to eat especially when I'm... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Tryjadi, first of all let us thank you for the time spent to share your amazing review of your last stay at UNA Maison. We are glad to know that our Hotel has been up to your expectations and that you spent a pleasant holiday with us. We are looking forward to welcoming you in the near future and... More 

Hong Kong Region, China
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent location and friendly staff. We have a junior suite which is reasonably priced. The room is spacious, clean and newly refurbished. The shower was disappointing because of the water leakage problem. The rubber tubing inserted on the edge of the shower door is torn. Basically very joint in the glass shower is leaking. My wife and I had to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Anthony T., thank you for dedicating your time to write a review on the UNA Maison Milano. I am delighted to hear that you enjoyed our location and our friendly staff. I am sorry that everything was not perfect in the room and be sure that thank to your feedback, we will try to solve the problem very quickly.... More 

Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everyone was very helpful and offered great recommendations on places to eat(even made reservations for us) and things to do. The location was great for shopping, they offered myself a map with just shops and my husband a map with everything else! The breakfast was amazing, with so much food. They also gave us a complimentary bottle of Champagne because... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Janam846, thank you for sharing your experience at UNA Maison. What an honour to be picked as the place to spend your honeymoon! All our staff try their best to leave to guests nice memories of their stay with us and we could not be happier to know that you will recommend our hotel to all your friends. We... More 

Top Contributor
60 reviews 60 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

An excellent level of service from the hotel staff, they were very helpful with every request made even when we were out of the hotel they were ready to help. The staff were always smiling and made us feel like we were at home. We had two small children with us (2 and 5) and the staff were very friendly... More 

Was this review helpful? Yes
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Babahadi, we all thank you for giving us your maximum score on Tripadvisor after your recent stay at UNA Maison. We are happy to know that we fully satisfied your expectations and that you appreciated our warm and prompt staff. We really hope to have the pleasure of welcoming you back soon. Best Regards, the Management. More 

Plano, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I absolutely loved this hotel. They were incredibly nice and accommodating. I arrived at 7 am from an early flight from Miami and explained I knew I was early but if I could just have them hold my bag I would come back later. They insisted on getting me a room. Not only that but they brought me hot tea... More 

Was this review helpful? Yes 2
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Velkins, We thank you for choosing to stay with us during your recent visit in Milan and for sharing your experience on Tripadvisor. We are pleased to learn that you appreciated the largeness and the comfort of your room and our refined set of amenities. We thank you especially for mentioning the helpfulness of our staff and our warm... More 

Perth, Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Flying from Australia to Italy is a LONG journey, and it must have showed on our faces when we walking into UMM, as the concierge immediately sat us down and brought out hot lattes, just what we needed! We arrived late in the morning but were shown to our room almost immediately (after we had finished our coffees!). The room... More 

Was this review helpful? Yes 2
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Chanakya S, we are grateful to you for choosing to spend your stay at UNA Maison! Many thanks also for the time spent in sharing such a lovely comments about. We are pleased to know how much you enjoyed your experience, appreciating our service, our warm and propt staff and our relaxing location. We do hope to welcoming you... More 

Laguna Niguel, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can't say enough about this little hotel. After a long day of train travel and then a taxi to the wrong hotel, we were greeted with compassionate smiles and a glass of wine. Located just across the street from the duomo and metro stops, it's easy to see everything Milan has to offer. The hotel itself is super modern,... More 

Was this review helpful? Yes 1
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Comoflywithme, we are extremely grateful for your lovely feedback about the recent experience lived with us. We are delighted to learn that we were able to transmit our service vocation to you, turning your stay into such a memorable experience. Looking forward to welcoming you back to UNA Maison for your next visit to Milan, Kindest Regards, the Hotel... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 19, 2014

Having been travelling for 60 years I cannot recommend this hotel enough!It is in the best location just near the Duomo, has terrific staff and the rooms and facilities are superb-get in there quick is all I can say!!!

Was this review helpful? Yes 1
Una_Hotels_Direttore, Direttore at UNA Maison Milano, responded to this review

Dear Diane, thank you for your amazing comment published after your recent visit to UNA Maison Milano. We are really happy to learn that everything was fine with your stay, and we would like to thank you for your kind words deserved for our staff and the work they did: rest assured that we will share your compliments with them.... More 

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Additional Information about UNA Maison Milano

Address: Via Mazzini 4, 20123 Milan, Italy
Location: Italy > Lombardy > Milan > Centro Storico
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — UNA Maison Milano 4*
Number of rooms: 27
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Also Known As:
Una Maison Milano Hotel Milan
Hotel Style:
#2 Romantic Hotel in Milan
#4 Luxury Hotel in Milan
#6 Family Hotel in Milan
#11 Business Hotel in Milan

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