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Crowne Plaza Hotel Milan City

#53 of 430 Hotels in Milan
Certificate of Excellence
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Via Melchiorre Gioia 73, 20124 Milan, Italy
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Crowne Plaza Hotel Milan City
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Crowne Plaza Hotel Milan City
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664 reviews from our community

Traveler rating
    255
    310
    73
    19
    7
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77
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200
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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  • Spanish first
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London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Very nice hotel with excellent customer service. The location is very good right next to the underground station. Had a junior suite with a good bed; the room was well appointed overlooking the garden, therefore didn't experience any noise. Quality of the towels however, not very good!!!.

Was this review helpful? Yes
Boynton Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was there with my son for just one night but after "leaving" my wallet in the taxi i was left with no money or credit cards. As soon as I realized this (5 mins) the front desk was on the phone to all the taxi cab companies. With no money to buy a metro ticket to get downtown to... More 

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2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I like everything about this hotel. The ambiance, cleanliness, furniture and metro station right below the building for easy transportation! The staff are so friendly, especially Veronica at reception! I wish they would add Arabic TV channels to make it perfect.

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Luciano P, General Manager at Crowne Plaza Hotel Milan City, responded to this review

Dear Mr. Yousef A., Thank you very much for choosing Crowne Plaza Milan City for your last stay in Milan. We are delighted to read that your stay has been great, thanks to the attentions of Veronica and all our staff. It will be very helpful to keep improving our service. Regarding your suggestion to add TV channels, we will... More 

Shrewsbury, United Kingdom
Top Contributor
107 reviews 107 reviews
67 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed 1 week ago

Not a bad hotel, whilst not exactly in the centre of Milan, the location is good as it's above a metro stop and close to the main railway station where busses also stop from Linate airport. Lobby area layout is slightly odd but perfectly serviceable. Rooms look OK with spacious bathrooms but they really lack comfort, beds are hard and... More 

Was this review helpful? Yes 1
Luciano P, General Manager at Crowne Plaza Hotel Milan City, responded to this review

Dear “Shrop”, Thank you very much for taking time to write a comment on Tripadvisor related to your last stay at Crowne Plaza Milan City. We are sorry to read that you found it difficult to sleep due to the type of pillows and the mattress. However we would like to inform you that we have chosen the bedding in... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There for a quick overnight stay to catch an early flight. Hotel is quite nice and the staff very accommodating. We booked last minute. We were three and only wanted one room, they only had twin beds' room. They brought us a roll away bed for a little extra and brought us extra towels and toiletries. Great location. Nice view.... More 

Was this review helpful? Yes 1
Luciano P, General Manager at Crowne Plaza Hotel Milan City, responded to this review

Dear “NE”, Thank you very much for writing a comment on Tripadvisor related to your last stay in Milan. We are pleased to read that our staff were able to help you when you arrived and that the arrangements were to your satisfaction. As you wrote on your review, our hotel is located in a strategic locationsclose to the Subway... More 

Helsinki
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I visited Milano last Christmas and stayed in Crown Plaza hotel. The best of the hotel is the location, at walking distance to the Central Railway Station, and right at the corner of the Metropolitana stop. The only problem we had was that in Christmas holidays almost all nearby restaurants were closed, so we had to end... More 

Was this review helpful? Yes 2
Luciano P, General Manager at Crowne Plaza Hotel Milan City, responded to this review

Dear “NewlyTina”, we would like to thank you very much on taking time to write a comment on Tripadvisor related to your last stay at Crowne Plaza Milan City. We are pleased to read that your experience at our property was to your liking even if you found almost all nearby restaurants closed. Unfortunately during the Christmas Holidays several restaurant... More 

Greater Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 21, 2015

from the central railway station it takes 5-10 minutes walk to reach the hotel. Milan is easy to reach from Rome by train, it is what we did, it takes only 3 hours , very comfortable trip with the "italo" train. and it was also not too expensive. the hotel is in good standard and the staff was very friendly... More 

Was this review helpful? Yes 1
Luciano P, General Manager at Crowne Plaza Hotel Milan City, responded to this review

Dear Anton P., Thank you very much for taking time to write a comment on Tripadvisor related to your last stay at Crowne Plaza Milan City. It’s a pleasure for us to read that your overall stay at our property was to your liking, in particular that you liked the location of our Hotel. As you noticed during your stay,... More 

Coatbridge, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 18, 2015

About 5-10mins walk from railway/bus station. We got bus tickets on board our flight from Scotland. The bus journey took about 1hr-depends on traffic. There is an underground stop right outside the hotel. Couple of stops takes you into the centre. Very cheap to use and on time. All lines are coloured so easy to figure out which line goes... More 

Was this review helpful? Yes 1
Luciano P, General Manager at Crowne Plaza Hotel Milan City, responded to this review

Dear “Mags346”, thank you very much for your review posted on Tripadvisor related to your last stay at Crowne Plaza Milan City. It is a pleasure for us to read that our Hotel and our Services provided were to your liking as it was the location, in particular that you found our staff pleasant and helpful everytime. We would like... More 

Charlotte, North Carolina
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 18, 2015

Me and my daughter decided to take a short trip to Milan to see the sites. My daughter is currently lives in the Hagues and decides to get in as much traveling as she could while in Europe. I came to visit from north Carolina. The hotel is fairly easy to get to from centraal station. You can either take... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

Me and my daughter decided to take a short trip to Milan to see the sites. My daughter is currently lives in the Hagues and decides to get in as much traveling as she could while in Europe. I came to visit from north Carolina. The hotel is fairly easy to get to from centraal station. You can either take... More 

Was this review helpful? Yes
Luciano P, General Manager at Crowne Plaza Hotel Milan City, responded to this review

Dear Kathy D., We would like to thank you very much for taking time to write a comment on Tripadvisor related to your recent stay at Crowne Plaza Milan City. We are pleased to read that our Hotel and our services were to your liking, in particular the location of our Hotel. With regards to room 304 where you were... More 

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