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Hotel Cruise

#7 of 32 Hotels in Como
Certificate of Excellence
Via Carducci, 3, 22070 Como, Italy
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Hotel Cruise
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446 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairo, Egypt
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

It is the worst hotel ever.. It doesn't deserve 1 star. By the way, i haven't checked out yet. . The room key system is awful.. You have to keep going up and down more than twice to fix it.. I thought it's a problem with my room only but i asked a friend of mine in a different room... More 

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Tallinn, Estonia
1 review
2 of 5 stars Reviewed March 3, 2015

I do not recommend the hotel. Stuff wasn`t very friendly and felxible. And the breakfast was awful - bread and bacon/egg were not fresh and drink named cappuchino does not deserve the name (with evaporated milk). Only location and car park are pros if you want to stay near motorway.

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear MS M, Thank you for your review. So as to avoid any misunderstandings with other TripAdvisor readers, we would like to clarify what happened at check-in: After booking a Standand Smoking Room for one night, for 2 adults through booking.com, you turned up with 2 children aged 10 and 5 and refused to pay any supplement for the children... More 

Nikiána, Levkas, Greece
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

The hotel is easily reached from the motorway if you put in the gps co-ordinates given. The rooms are spacious and clean, very comfy bed. Staff very helpful and restaurant excellent. I always use this hotel as an overnight when travelling back to Greece from the uk but believe it would be an excellent base from which to explore the... More 

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear Dawn C, Thank you for your wonderful review! I will be most pleased to share your great comments with all of my colleagues. It is a true pleasure to read you are such a valued loyal guest and you keep choosing to stay with us. On behalf of the Cruise team, we would like to express our most heartfelt... More 

Luxembourg
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2015

We stayed one night at Cruise and all worked great, the front desk was very professional, the room large in a very good status and the breakfast complete and comfortable, parking just in front of the lobby. The only issue experienced was the wi-fi, too slow to check even the web mail.

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear SilverWin, Happy New Year! Thank you for your review and for your positive and constructive comments. I will be very pleased to share your feedback with the whole team. With regards to wifi issues I am very sorry for the inconvenience, I hope you will accept our most sincere apologies for the annoyance; we are currently working on significantly... More 

Castleford, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 30, 2014

More of a business hotels than a holiday hotel. A bit like a Travelodge. Every clean. Quite a way from the lake, approximately 7km. Good breakfast variety, if a little bit cold, and have to hunt for the milk

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear Wify73, Thank you for your review. I am very pleased to hear you found our hotel clean and that you appreciated our breakfast. Hotel Cruise is indeed a business hotel more of a holiday hotel because of the vicinity to the highway. We look forward to welcoming you here again in future. Kind regards, Barbara Puritani Sales & Marketing... More 

Lincoln, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2014

We used this hotel for an overnight stop en route to Florence. We had had a long journey and arrived at 22.50hrs, they serve meals in the room up until 23.00hrs and the receptions was so kind in ensuring that we could place an order. I do not think the food we chose was a good reflection as it was... More 

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear DH150275, Thank you for your review and for being so thorough. We are very sorry you did not like the quality of dinner; we have passed this information onto our Food & Beverage Manager. We are however very pleased you appreciated our popular buffet breakfast, the friendly reception staff and the very large suite. The Cruise team looks forward... More 

Long Island, New York
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 15, 2014

I continue to stay at this hotel for the reasons outlined in my previous posts namely convenience and great value. The rooms are fairly large but are begining to show their age. I will share two positives and two negatives, The postives: 1) On this trip I arrived several hours before the regular check in time and the front desk... More 

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear 87LSC, Thank you for your review and for your constructive criticisms. We are thrilled to hear you found the front desk staff to be helpful. With regards to internet, we are aware of the problem and we are working on improving the service to make it much more efficient. As for the TV options, we have passed this information... More 

Corfu, Greece
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 15, 2014

I have used Hotel Cruise as a stop off point for our trips to and from Greece. The first time we had broken down in Strasbourg and I had 2 rome booked for myself and my business partner and spouses, I could not make it and the AA phoned to explain so even with this they still charged me for... More 

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear Alan G, Thank you for your review. I am very sorry about the various mishaps you encountered while travelling, however, as a hotel we have to respect our internal cancellation policies which are clearly stated on reservation confirmations. Please be informed that we have exceptionally extended your reservation to the end of this year. Should you wish to make... More 

Blackburn, England, United Kingdom
Top Contributor
53 reviews 53 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 30, 2014 via mobile

Myself and my partner booked a weekend break in Como and decided to stop at the Cruise. Unfortunately there was a problem with our hire car so we had to get the bus from Bergamo airport to Milan centre and then get a taxi to another train station which was direct to Como. The hotel is situated a couple km's... More 

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear Lee E, Thank you for taking the time to write such a detailed review! We are pleased to hear you liked the hotel and that you found our staff to be friendly. Hotel Cruise is indeed suitable for business trips or for short stop-overs as having a car to reach the lake front is a must. Thank you for... More 

Chelmsford
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 23, 2014

Very grand and impressive on arrival with lots of car parking just outside Como. Staff seemed a little grumpy and lazy in the bar and reception. had to keep asking for a bar man to come and serve our group or 40. He'd keep nipping off to sit down round the back, which is a shame as we wanted to... More 

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admin_HotelComo, Sales & Marketing Manager at Hotel Cruise, responded to this review

Dear Andy A, Thank you for your review. I am very sorry for the bad attitude you perceived from our bar and reception staff; I will duly pass this information on to the head of departments so that their behaviour is rectified and more training is dedicated to our staff. I hope you will accept our most sincere apologies for... More 

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