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Mercure Bergamo Palazzo Dolci

Certificate of Excellence
Viale Papa Giovanni XXIII, 100, 24121 Bergamo, Italy
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1 room 1 guest
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Mercure Bergamo Palazzo Dolci
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730 Reviews from our TripAdvisor Community

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Traveler rating
    254
    347
    102
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    6
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63
350
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • All months
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Sandbach, United Kingdom
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I loved this hotel and were delighted to find how short the walk to the hotel from the station was, The hotel is lovely, clean and modern and our room was delightful, The beds were like marshmallows compared to some of the uncomfortable beds we'd had on our trip, the air conditioning was effective but quiet, there... More 

Was this review helpful? Yes 1
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

USA
Level Contributor
431 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 354 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You cannot beat the location of this hotel. It is very near the airport bus stop AND just a short walk to the bus station. Bergamo is small... it is easy to walk around. I found the staff extremely friendly and helpful with information. My room was excellent. Only negative... bath and shower space is a little tight. I wish... More 

Was this review helpful? Yes
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the size of the bathroom, if you wish we will be glad to give you a room with a wider bathroom upon your request on... More 

south west ireland
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one night here due to a flight the next day from Bergamo airport. Arrived tired due to long day's travel, to be met at reception by the wonderful Elizabetta! This receptionist( who should be owner or manager!) answered all our many queries with efficiency, warmth and fluency in several languages. She patiently told us all we needed ,and also... More 

Was this review helpful? Yes 1
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Palazzo Dolci. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The kind approach with our guests is one... More 

Blackstone, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 4, 2015

Very nice hotel in a very convenient location. It was close to train station, bus stop, 1 mile to funicular to the upper city, shopping, and sites. The people at the front desk were very helpful and the maids were very friendly. We had a room with a balcony overlooking the upper city. My friend had a room overlooking the... More 

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2 reviews
3 of 5 stars Reviewed July 2, 2015

The staff was very helpful and friendly. Breakfast is available and it has an excellent selection, for both European and American preferences. We arrived early and there was no problem checking in immediately. The rooms were clean and the bed was comfortable,but the room was on the small side. Very conveniently located to the train station and easy to find.... More 

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Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Palazzo Dolci. We very much appreciate your comments regarding your stay at the Mercure Bergamo Palazzo Dolci. We are sorry that the size of the room does not meet your expectations. If you wish, for your next stay we will be glad... More 

Switzerland
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 25, 2015

We spent one night there on our way to Venice. Paid 100 EUR for the night including breakfast which I believe was reasonable for what we got. However, I would not pay more for this hotel, which received 4 stars in Italy although it would not be the same in many other countries. The bed was comfortable, good Mercure standards,... More 

Was this review helpful? Yes
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, We are very sorry that the room does not meet your expectations. The color of our rooms is a light-blue/violet as you can see on Mercure web site. If you wish, for your next stay we will be glad to give you a room with a large window and a nice view to the old town. We hope... More 

Huddersfield, England, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 23, 2015

This hotel was booked by my company and I couldn't have picked a better one if doing it myself. Very modern and clean. The bed has to be the most comfortable that I've ever slept in, great if you're on holiday, not so great if you have to be up at 7 like me. I had a room on the... More 

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coventry
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 3, 2015

This hotel is in a excellent location just 200 yards from Railway Station and Bus Station where the Airport Bus stops. Rooms are fairly large and clean.The back rooms with a balcony are better where you do have doors which open . Room 213 has a good view over roof tops to Citta Alta. Coffee in room but they only... More 

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Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you so much for leaving your comments. your opinion is very important to us and your words make us very proud of our job. We keep working everyday to improve the quality of our service. Looking forward on welcoming you again. Best Regards Eliana Villa - Front Office Manager More 

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