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Mercure Bergamo Palazzo Dolci

Certificate of Excellence
Viale Papa Giovanni XXIII, 100, 24121 Bergamo, Italy
Hotel amenities
Mercure Bergamo Palazzo Dolci
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Ranked #9 of 35 Hotels in Bergamo
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
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691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
Top Contributor
59 reviews 59 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Super easy to get to from the train station. Beds are comfortable, bathroom is modern and clean. Nice view from balcony of the upper town Breakfast was included and it was ok .. i would stay here if you want to be close to the train station.

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great great hotel. Good service, modern rooms, big bath, well located, next the shop zone and the train station, good and completed breakfast ... highly recommended for love trip. Great great hotel. Fantastic!

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Liverpool, United Kingdom
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were upgraded to a Privilege room on Floor 4. Really interesting decor and a fantastic experience. Hotel is modern , breakfast is good and service excellent. You can walk to all sights in Bergamo and take trains to some beautiful destinations in this area. There are two funicular railways , one up to Cita Alta and another which takes... More 

Was this review helpful? Yes 1
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you very much for your comments! We really appreciated them and they make us proud of our commitment. Looking forward on welcoming you in the future Best Regards Eliana Villa - Front Office Manager More 

Kuala Lumpur
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We drove from Milan to Bergamo for a meeting & visited the Citta Alta. Drive was pleasant and parking is available just behind Mercure. The walk from the parking lot to the hotel is less than 5 minutes. Please ask to the reception for a 24hour fixed price coupon at about 20euros. The hotel is centrally located, takes only 10... More 

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Mislata, Spain
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2015

If booked ahead of time, it represents a really good option to explore Bergamo and some other areas nearby such as Como & Garda lakes. Big rooms with comfy bed, free wifi with good connectivity, all in a quiet area in lower Bergamo just 15 min walk to cable car leading to old city center. I was afraid about breakfast... More 

Was this review helpful? Yes 1
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you very much for youe nice comments, they really make us happy and proud of our job. Hope on welcoming you again in the future Best Regards Eliana Villa - Front Office Manager More 

Southern Finland, Finland
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 17, 2015

This is by far the best Mercure hotel I have visited so far. Clean, tidy, new, modern, friendly, location, breakfast. Nothing to complain about. Especially the staff at front desk was superb. Lady at the front desk told what to see in the city without even me asking. THAT is customer service. They also fixed one minor thing in my... More 

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Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, I would like to thank you very much for your nice comments! We work hard every day to always improve the quality of service and to make all our guests satisfied. we really appreciated your words and really hope to welcome you again in the future. Best Regards Eliana Villa - Front Office Manager More 

Paradise Point, Australia
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 8, 2015

We stayed for 2 nights in this Hotel after a long flight from Australia. It was very handy to everything. Our room was very nice, quiet and clean with a huge bathroom. The friendly staff helped to make our short stay so enjoyable. I must mention that the breakfast was a real treat. So many choices, and good quality. The... More 

Was this review helpful? Yes 1
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guests, grazie mille for your comments. They make us very happy and proud! We really love when our guest can enjoy they stay and they leave with beautiful memories! We really hope to welcome you again in the future. Best Regards Eliana Villa - Front Office Manager More 

Stockholm, Sweden
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2015

The hotel has a very good location, on the main street, close to the central station. Our room was next to the street but it was not noisy at all. The staff was helpful. Very big bathroom, comfortable bed. I would prefer more light. Bergamo is lovely, we had a nice time.

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Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you very much for your nice comments. We are really happy that you did enjoy your stay with us! Looking forward on welcoming you again. Best Regards Eliana Villa - Front Office Manager More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 1, 2015

My sister and I stayed in this hotel last week. The staff could not have been more helpful, the room and bathroom exceeded all expectations and were exceptionally clean and luxurious. The breakfast was very generous...It is very centrally located but did not find noisy. All in all, a fantastic find and amazing value for money...strongly recommend.

Was this review helpful? Yes 1
Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, I wish to thank you very much for your super beautiful comments! We really appreciate and they make us very proud. Our first aim is to give all our guest beautiful stay and good memories of Bergamo and the hotel. We really hope to welcome you again in the future. Best Regards Eliana Villa - Front Office Manager More 

Kilkenny
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 25, 2015

Hotel is fine !! Rooms reasonable size but quite basic. Staff friendly, breakfast was reasonable. Nice location close to airport, shops, restaurants, "Duomo" definitely worth the stroll. All in all a reasonable hotel but when paying a reasonable price that's all you can expect.

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Satorra, Front Office Manager at Mercure Bergamo Palazzo Dolci, responded to this review

Dear Guest, thank you for taking the time to write about Mercure Bergamo Palazzo Dolci. Your comments are very precious and it's help us to always improve the quality of service. Please if you wish write some more details of what didn't meet your satisfaction during your stay. Looking forward on welcoming you, I remain at your disposal. Best Regards... More 

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