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Excelsior San Marco Hotel

#10 of 35 Hotels in Bergamo
Certificate of Excellence
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Piazzale della Repubblica 6, 24122 Bergamo, Italy
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Excelsior San Marco Hotel
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364 Reviews from our TripAdvisor Community

Traveler rating
    111
    166
    64
    13
    10
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39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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There are newer reviews for Excelsior San Marco Hotel
See the most recent reviews
Contributor
20 reviews 20 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 15, 2014

Only stayed one night. Room very comfortable and clean good facilities except the shower was not that good. Reported this problem but the person I reported it didn't seem interested which was a bit of a surprise considering the standard of the hotel. Very convent for the Funicular up to the old town which was very interesting buildings etc. Despite... More 

Was this review helpful? Yes
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Customer, (tonyh690) Thank you for staying in our hotel and for taking the time to write a review. We’re sorry about the issue with the shower and we’ll let our staff know about it. We hope to have you back soon. Best Regards Ufficio Relazioni - Hotel Excelsior San Marco More 

Qawra, Malta
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 13, 2014

located exactly in front of La citta alta,this hotel has the best view of Bergamo!!! our room was the 7th floor,facing the old town.....simply wonderful......!!! especially when this hotel has large balcony rooms. the rooms are large,not so modernly decorated especially the small bathroom,which was the only thing that we didnt like. the breakfast restaurant is wonderful!!! well modernly decorated,spotless......and... More 

Was this review helpful? Yes 1
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Customer, (tony77769) It’s great to read your review and our whole staff thanks you for taking the time to write it. We hope to have you back soon. Best Regards Ufficio Relazioni - Hotel Excelsior San Marco More 

Stockholm, Sweden
Top Contributor
62 reviews 62 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 8, 2014

Luck had it we were booked into a double room on the 7th (top) floor with a balcony facing the old town on its cliff above the città bassa. An excellent location with this grand view and also easy access to both the old and new central parts of town. We'll choose this hotel again when returning to Bergamo. Also... More 

Was this review helpful? Yes
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Customer, (arn E) Thank you for taking the time to write a review. We’re glad you were satisfied with your stay and we hope to have you back soon. Best Regards Ufficio Relazioni - Hotel Excelsior San Marco More 

United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 5, 2014

The Excelsior San Marco is a lovely hotel, situated in a perfect location for exploring both old and new Bergamo. The hotel reception area is light and modern, and check-in was quick and easy. Our rooms were located on the fifth floor and they were comfortable and clean. We had lunch in the Roof Garden Restaurant and although it is... More 

Was this review helpful? Yes
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Customer, (morgan585) Thank you for taking the time to write a review. We’re very glad you enjoyed our hotel and our restaurant. We hope to have you back soon. Best Regards Ufficio Relazioni - Hotel Excelsior San Marco More 

Pontypool, United Kingdom
Top Contributor
77 reviews 77 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 30, 2014 via mobile

the premier rooms are excellent but friend in other was less impressed. The decor in my room was high quality and very comfortable and the facilities good. The breakfast was good a of usual fare. The hotel is a short walk from the funicular leading to the old city and also from the bus station and shopping centre. So very... More 

Was this review helpful? Yes
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Customer, We’re glad you liked the quality of our rooms and enjoyed your stay here. We hope to have you back soon. Best Regards Ufficio Relazioni - Hotel Excelsior San Marco More 

Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 24, 2014

This is primarily a business hotel and the staff are very professional. The rooms are clean and comfortable but you could be in any hotel in any city. The real bonus is that the hotel is only a short walk from the funicular to Citta Alta - the old venetian town. Breakfast was excellent.

Was this review helpful? Yes 1
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Mr/Mrs Andc2014, Thank you for taking the time to write a review following your stay at our hotel. We hope to have the pleasure to welcome you back at your next stay in Bergamo. Best Regards Pubblic Relaction Office - Hotel Excelsior San Marco More 

New York City, New York
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 31, 2014

Stayed two nights in August. Staff was very friendly and professional. Provided umbrellas, directions, etc. we were upgraded to a better room with balcony and the location couldn't have been better. Self parking was easy and 14 euros a day. Would definitely return.

Was this review helpful? Yes
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Guest ( Ken the Tra), Thank you for taking the time to write a review following your stay at our hotel. We hope to have the pleasure to welcome you back at your next stay in Bergamo. Best regards Guest Office - Hotel Exelsior San Marco More 

Wroclaw, Poland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 8, 2014

I recommend that hotel because of location especially. Is near Alta Citta. We had view for that old beautiful part of Bergamo. Staff was very kind. We got a room in better standard than we ordered. Fortunately we could use parking which is in front of hotel. Room was clean, breakfast good but after a few days boring a little... More 

Was this review helpful? Yes 1
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear costumer Edita 111, thank you for your review and for your suggestion. We are happy you enjoyed your stay, we hope to have you back as our guest soon. Guest Office - Hotel Excelsior San Marco More 

Kenilworth, United Kingdom
Top Contributor
335 reviews 335 reviews
49 hotel reviews
183 helpful votes 183 helpful votes
5 of 5 stars Reviewed August 6, 2014

I chose the Excelsior as having visited Bergamo before, I knew it was situated in a great location, and a short walk to the funicular, shops and restaurants. It certainly is a lovely hotel, and one I would be happy to stay in again. We stayed 2 nights, and had decided to have cocktails on the second night in the... More 

Was this review helpful? Yes 1
ExcelsiorSanMarco, Responsabile relazioni con la clientela at Excelsior San Marco Hotel, responded to this review

Dear Mrs Debbiedoo, we are happy to learn your had a really good experience at our hotel. We'll also definitly take note about your complaint regarding the impossibility to enjoy our terrace. We are sure our staff will inform you immediately about any private party next time you should be here. Thank you for your suggestion and for being our... More 

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 3, 2014

Stay on the 5th floor with a fantastic view, all shops very close. We arrived from the coach station and it took a 10-15 walk to the hotel. No 1 bus will take you to the airport which takes 25 minutes. All staff very friendly , but I would not change your cash at hotel very bad rate, go to... More 

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