We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 29 Rapallo hotels

Excelsior Palace Hotel

5.0 of 5 Hotel   |   Via San Michele di Pagana 8, 16035 Rapallo, Italy
Hotel website
Hotel amenities
Offers & Announcements
Package Deal
Save Saved
You added Excelsior Palace Hotel to your Saves list
Excelsior Palace Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
85%
Ranked #5 of 29 hotels in Rapallo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Graham M West Sussex
  • Overview
  • Reviews (615)
  • Photos (716)
  • Similar Hotels
  • Amenities
  • Q&A (3)
  • Room tips (92)
  • Location
  • More
true
Write a Review

615 people have reviewed this hotel

Traveler rating
    334
    187
    55
    29
    10
See reviews for
95
335
15
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
West Sussex
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

My wife and I recently stayed in this hotel. The service on arrival was excellent, the receptionist took time to show us around the lobby area and explained the restaurants and dining options. She then personally showed us to our room, a nice touch. We were in room 219 and although the room is on the small side this is... More

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, It was with great pleasure that we went through your review and wish to thank you for your very positive comments. We are more than delighted to hear that your wife and you fully enjoyed the experience of being our Guests appreciating our service and facilities on the occasion of your recent stay with us. Thank you for... More

Nicosia, Cyprus
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated in the best spot of Rapallo with full views of the Marina. Excellent breakfast and good size executive rooms with balconies facing the sea. High standard of service and first class Concierge. Good food at the beach club in a casual atmosphere.

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for reviewing your recent stay with us. We are delighted to hear that you consider our Hotel as the best one in Rapallo and look forward to the pleasure of welcoming you back in the not too distant future. With best wishes, Aldo Werdin General Manager More

england
Contributor
20 reviews 20 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 5 nights end of July upgraded room to Seaview with balcony and it was superb such an amazing view over the marina and sea and cute balcony to sit on got pre dinner prosecco! !☺The rooms are very vintage decorated but this reflects the whole building which is beautiful. Decor was a bit tired looking but room... More

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We read your review written on the occasion of your 5 night stays at the Hotel last July. We are pleased to hear that you appreciated your room with balcony and the view of the Rapallo marina as well as the Beach Club and the Eden Roc Lounge & Restaurant. Furthermore, we would like to remind you that... More

Moscow
1 review
5 of 5 stars Reviewed 2 weeks ago

Only positive emotions: great location and views from the window, very beautiful beach, attentive and careful staff, very nice breakfast with champaign and especially great concierge, recommended us great places to visit. Just perfect time!!

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review published on the occasion of your very recent stay at the Excelsior. We are so pleased to read that you fully enjoyed the experience of being our Guest appreciating the Hotel location with sea view everywhere as well as the Beach Club, rich Buffet Breakfast and Hotel staff. Thanking you again for... More

Monte-Carlo, Monaco
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been here several times, but mostly durin the winter, it is too pricy during summer. My favorite overall, the slice, rooms, food space etc. I'm always looking forward to go to rapallo when we have booked this hotel.

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review published on the occasion of your recent stay. We are pleased to read that you are a repeater Guest and this time you choose to visit the Hotel during the summer season. Regarding prices, during the peak season they are higher as it is included also the access to the Beach Club... More

Senior Contributor
34 reviews 34 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Beautiful older hotel on the coast. Nice pool, excellent food and drink but the rooms really ruin it. They are so dated, faded and small - and we were "upgraded". Very expensive considering the rooms, not a great value but a beautiful location and the staff was fantastic.

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We wish to thank you for your review recently published, even if we noted that you stayed at the Excelsior one year ago! In 12 months our property did lots of renovation works, above all regarding rooms, so for sure the room you booked in August 2013 does not exist anymore as the older rooms were redecorated and... More

London
Top Contributor
93 reviews 93 reviews
58 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We didn't stay at the hotel but ate there three times. Once for dinner in the restaurant when the weather was too wet to eat outside, once for dinner on the terrace with its wonderful views and live music and once for lunch at the beach club overlooking the sea. The food was very good and the service was excellent.... More

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for your positive review written on the occasion of your dinners as well as lunch at the Hotel's Restaurants. We are so pleased to read that you fully enjoyed your dinners, with your friends staying at the Hotel, apprecaiting the food and service at the Lord Byron as well as at... More

Woking, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

We thoroughly enjoyed our stay at this delightful hotel in Rapallo. The staff were very friendly and helpful, nothing was too much trouble. Our room was well equipped and clean, fresh towels, etc. every day. Food was excellent. Swimming pool was great & the pool attendants most helpful when it came to setting out sun beds, umbrellas and so on.... More

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review written on the occasion of your stay at the Excelsior last June. We are so delighted to read that you fully appreciated your sta particularly appreciating your room well equipped as well as the Beach Club with the infinity pool and the staff. We thank you for your explanation in telling to... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 21, 2014

I'll start off by saying that this region is beautiful. The nicest views, very romantic. A place to take long walks by the sea, ride a scooter to Portofino, walk in the narrow streets. The hotel itself has beautiful views but is on a hill. You have to climb up when you come back from town. If that's a problem... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review recently published on Tripadvisor regarding your recent stay with us. We are pleased to read you enjoyed your stay, particularly appreciating the view from the hotel as well as the Beach Club area. Regarding your notes about the access to the hotel, we wish to explain to our readers that the Excelsior... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 20, 2014

The only luxury aspect of this hotel is the price. Dirty corridors and common spaces. It smells like cigarette everywhere Bad plumbing (the water in the showers keeps changing temperature...) This hotel seriously needs to be renovated... Get rid of the carpets! They are old, dirty and worn off. On a positive note, the staff at the reception are friendly... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We read your review recently published on Tripadvisor and we wish to inform you that we do not agree with your judgment. Regarding your comments about dirty corridors and carpets, we inform you that we are planning a possible renovation about the corridors area, while regarding the cigarette odor could remain if someone smokes at the first floor,... More

Owners: What's your side of the story?
If you own or manage Excelsior Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Excelsior Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035 Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Palace Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Priceline, Splendia, Tingo, HotelTravel.com, BookingOdigeoWL, Escapio, Venere and Otel so you can book your Excelsior Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Excelsior Palace

716 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (242)
Viewed
View from room (31)
Viewed
Pool/beach area (16)
Viewed
Room/suite (45)
Viewed
Hotel & grounds (60)
Viewed
Dining (21)
Viewed
Bathroom (5)
Viewed
Other (64)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (404)
Viewed
Amenities (26)
Viewed
Beach (27)
Viewed
Classic Room (37)
Viewed
Exclusive Room (46)
Viewed
Indoor Heated Pool (9)
Viewed
Junior Suite (42)
Viewed
Presidential Suite (79)
Viewed
Restaurants and Bars (48)
Viewed
Superior Room (39)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (71)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (25)
Viewed
Pool/beach area (14)
Viewed
Business center/function rooms (3)
Viewed
Dining (2)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Rapallo with
any amenities

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Spa Hotel in Rapallo #2 On the Beach Hotel in Rapallo #2 Business Hotel in Rapallo #3 Luxury Hotel in Rapallo #3 Romantic Hotel in Rapallo #5 Family Hotel in Rapallo
Hotel Class
Official Description (provided by the hotel)
In una posizione unica, con vista ad est della baia di Rapallo e, ad ovest, del promontorio di Portofino, L'Hotel Excelsior e stato riportato agli antichi fasti di inizio '900, quando rappresentava tappa obbligata per il bel mondo di allora. Tutte le camere offrono indimenticabili viste sul panorama che ha ispirato grandi scrittori. L'hotel, aperto tutto l'anno, dispone di 129 camere, due ristoranti aperti anche alla clientela esterna (Lord Byron, aperto tutto l'anno e Eden Roc, una splendida terrazza sul mare, aperto durante la stagione estiva), due bar aperti anche alla clientela esterna (Yachting Bar aperto tutto l'anno e Sporting Bar aperto durante la stagione estiva anche per snack ed insalate), un centro congressi di 650 mq con 9 sale riunioni che accoglie sino a 450 delegati, un Health & Fitness Center con 5 cabine massaggio, sauna, bagno turco, piscina interna riscaldata vista mare con idromassaggio, palestra vista mare, Beach Club privato con piscina esterna panoramica e terrazze. ... more   less 
Number of rooms
129

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Excelsior Palace Hotel and other travelers.
3 questions
Ask a question
17 days ago
17 days ago

See all questions (3)

Questions? Get answers from Excelsior Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer