We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excelsior Palace Hotel

Certificate of Excellence
Hotel website
Via San Michele di Pagana 8, 16035 Rapallo, Italy
Offers & Announcements
Package Deal
Book on
TripAdvisor
Trusted partner. We work directly with Preferred Hotels.. to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Excelsior Palace Hotel
Professional photos View all
Browse nearby
Excelsior Palace Hotel
Add Photo

785 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    439
    237
    67
    31
    11
See reviews for
112
426
18
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (785)
  • Mar-May only
    (184)
  • Jun-Aug only
    (282)
  • Sep-Nov only
    (196)
  • Dec-Feb only
    (123)
All months
California
Top Contributor
100 reviews 100 reviews
51 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a Grand Hotel. Walking in the entrance, you are taken by the beauty and splendor of this large beautiful lobby, with a view looking out at the Ligurian Sea. The Hotel staff are friendly, courteous, and always smiling. Our room was big, comfortable bed, large bathroom, with big shower and very good pressure. We were on the fourth... More 

Was this review helpful? Yes
Paris, France
Contributor
15 reviews 15 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The room was ok. Clean, cozy and comfortable bed. The bathroom was clean and almost as spacious as the room. Beautiful pool outdoors with a nice hot pool indoors. The breakfast is great, with a lot of choice. The waiters not as polite as I expected. Chatting about a client in front of another one, is certainly a no no.... More 

Was this review helpful? Yes
london
Top Contributor
114 reviews 114 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the positives: Rapallo is an excellent location with great sights and restaurants the views from the hotel and the nearby beach club are wonderful our superior room was a fine size, with a reasonable view considering it was listed as only partial, and the housekeeping was of the highest standard the ladies at the Yacht bar provided great service its... More 

Was this review helpful? Yes 3
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your time dedicated to review also our property. We are glad to read that you appreciated your superior room for the view and cleaning as well as the Yachting Bar and the Beach Club. Regarding your notes about the Beach Club, the Breakfast buffet, the amount charged of Euro 35, we reply here below... More 

Florida
Top Contributor
54 reviews 54 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel is beautiful and has great views. It is a little bit out of town, so it is a walk down the hill and a 10 minute walk to town. We had a bad experience, since the walls are thin and we could hear the people next door, who were very loud. We could hear them on their phone... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review written on the occasion of your recent stay with us. We are pleased to read that you really appreciated the Hotel and its great views, in addition to the rich buffet breakfast at the Lord Byron Restaurant. On the other side, we are so sorry to read your problems with noisy Guests... More 

Rishon Lezion, Israel
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Came for one night and decided to extend our stay for an additional night. The hotel is an "Old Europe" palace but does not suffer from the typical drawbacks of such hotels - It has probably been refurbished recently and does not have the "old odur" of old hotels. The staff is very friendly and helpful, (and not presumpuous like... More 

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest First of all let us thank you for publishing your review on the occasion of your recent stay with us and we thank you for the compliments to our staff. We are pleased to read that you fully enjoyed the experience of being our Guests, deciding to book a second night once here. We are delighted to learn... More 

Florence, Italy
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly staff and wonderful views from the rooms. Good food and fantastic breakfasts. Its a good location to get to Santa Margarita and Portofino by boat and also to Cinque Terre by train. Shopping in town is not so great in Rapallo but you don't go there for the shopping its the beauty of the place.

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for publishing your review on the occasion of your recent stay with us. We are delighted to read that you fully enjoyed the experience of being our Guests, particularly appreciating the Hotel position and the view from the room, as well as the Hotel staff and the restauration. We are also... More 

Doncaster, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had been planning a trip through Europe for some time and part of this was to visit Portofino. We decided to stay in Rapallo and at the Excelsior Palace for 2 nights - we were not disappointed. The hotel is situated within a 10 minute walk of Rapallo where there are some lovely restaurants. The hotel itself has a... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for publishing your review on the occasion of your recent stay with us. We are delighted to read that you fully enjoyed the experience of being our Guests, particularly appreciating the Hotel position, very closed to the city centre as well as the antiques furniture and paintings situated not only in... More 

Melbourne, Australia
Top Contributor
61 reviews 61 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here a couple of nights recently and have to say that although the hotel is lovely, it is very difficult to get to and from the hotel unless you have a car. To get to the town you have to walk down a lot of steps and then a steep driveway and of course to get back you have... More 

Was this review helpful? Yes 2
Istanbul, Turkey
Top Contributor
73 reviews 73 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 7, 2015

It's a 5 star hotel, nothing to criticize, except a shuttle ( a golf cart) could be arranged for visitors to/from Rapallo and Santa Margaritha. Other than this hotel has a very nice bar and restaurants, rooms are clean and nice, and the staff is very friendly. I will definetely recommend it.

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for publishing your review on the occasion of your recent stay with us. We are delighted to read that you fully enjoyed the experience of being our Guests, particularly appreciating the Lord Byron Restaurant and the Yachting Bar, the room we assigned to you and we thank you also for your... More 

Istanbul, Turkey
Top Contributor
67 reviews 67 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed May 6, 2015

The moment you drove in to the parking in front of the hotel, you feel that you'll get a very good service to make your stay memorable. It was rainy day and the bellboy ran towards our car with umbrellas and more importantly with a big smile, carried our luggages to our room even before we reached there, so efficient... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

933 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (377)
Viewed
Hotel & grounds (82)
Viewed
Pool/beach area (27)
Viewed
Family/play areas (1)
Viewed
View from room (49)
Viewed
Room/suite (64)
Viewed
Dining (24)
Viewed
Bathroom (6)
Viewed
Other (124)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (479)
Viewed
Amenities (26)
Viewed
Beach (27)
Viewed
Classic Room (37)
Viewed
Exclusive Room (46)
Viewed
Indoor Heated Pool (9)
Viewed
Junior Suite (42)
Viewed
Outdoor Infinity Pool (11)
Viewed
Presidential Suite (79)
Viewed
Relax Suite (64)
Viewed
Restaurants and Bars (48)
Viewed
Superior Room (39)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (77)
Viewed
Pool/beach area (15)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (28)
Viewed
Business center/function rooms (3)
Viewed
Dining (2)
Viewed
Other (15)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay