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All 29 Rapallo hotels

Excelsior Palace Hotel

5.0 of 5 Hotel   |   Via San Michele di Pagana 8, 16035 Rapallo, Italy
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85%
Ranked #6 of 29 hotels in Rapallo
Certificate of Excellence 2014
A recent review
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596 people have reviewed this hotel

Traveler rating
    320
    181
    55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Beautiful older hotel on the coast. Nice pool, excellent food and drink but the rooms really ruin it. They are so dated, faded and small - and we were "upgraded". Very expensive considering the rooms, not a great value but a beautiful location and the staff was fantastic.

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London
Top Contributor
78 reviews 78 reviews
52 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed yesterday NEW

We didn't stay at the hotel but ate there three times. Once for dinner in the restaurant when the weather was too wet to eat outside, once for dinner on the terrace with its wonderful views and live music and once for lunch at the beach club overlooking the sea. The food was very good and the service was excellent.... More

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Woking, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We thoroughly enjoyed our stay at this delightful hotel in Rapallo. The staff were very friendly and helpful, nothing was too much trouble. Our room was well equipped and clean, fresh towels, etc. every day. Food was excellent. Swimming pool was great & the pool attendants most helpful when it came to setting out sun beds, umbrellas and so on.... More

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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I'll start off by saying that this region is beautiful. The nicest views, very romantic. A place to take long walks by the sea, ride a scooter to Portofino, walk in the narrow streets. The hotel itself has beautiful views but is on a hill. You have to climb up when you come back from town. If that's a problem... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review recently published on Tripadvisor regarding your recent stay with us. We are pleased to read you enjoyed your stay, particularly appreciating the view from the hotel as well as the Beach Club area. Regarding your notes about the access to the hotel, we wish to explain to our readers that the Excelsior... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The only luxury aspect of this hotel is the price. Dirty corridors and common spaces. It smells like cigarette everywhere Bad plumbing (the water in the showers keeps changing temperature...) This hotel seriously needs to be renovated... Get rid of the carpets! They are old, dirty and worn off. On a positive note, the staff at the reception are friendly... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We read your review recently published on Tripadvisor and we wish to inform you that we do not agree with your judgment. Regarding your comments about dirty corridors and carpets, we inform you that we are planning a possible renovation about the corridors area, while regarding the cigarette odor could remain if someone smokes at the first floor,... More

Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

My room was really outdated and in very bad conditions as you can see in the pictures. Walls, carpet and bathroom with a lot of stains. The cleanliness of the room was totally unacceptable. It was almost impossible to sleep in this room. Excelsior Palace was the worst hotel that I have ever stayed at. Our family travel very often... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us inform you that it is very difficult to reply to a review published ONE YEAR AFTER YOUR STAY! We wish to inform you that the room you stayed in did not exist anymore, so the images you published do not exist in our files as last autumn we renovated these room categories refreshing... More

UK
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

First things first: should you come to the Italian Rivera? This was our first visit and having explored large parts of Italy and wanting a traditional Mediterranean beach holiday decided to try this part of the coast. If truth be told, the Italian Rivera won't make my personal "places to visit before you die" list as it's faded charm is... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We read your review on the occasion of your recent stay at the Excelsior Palace. First of all we thank you for your positive comments regarding the property and its staff, the Beach Club area as well as about your large superior room with view on the Rapallo Harbour. On the other side, we wish to inform you... More

Oklahoma City, Oklahoma
Top Contributor
52 reviews 52 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a lovely hotel and a wonderful staff. The breakfast was delicious and service was great. The bartender was fantastic and so was the food. Our room needed a bit of a make-over for a hotel this nice it needed a few repairs. The view of the port from our balcony - perfect, romantic, unsurpassed. We would return, but... More

Was this review helpful? Yes 2
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We would like to thank you for your kind words about our wonderful Staff and great service. We are delighted to hear that you fully enjoyed the romantic view from the balcony of your room. With this regard we also wish to inform you that every year, in low season, works of renovation are regularly planned where needed.... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

The Excelsior Palace hotel is the best hotel I have ever stayed in. The staff are impeccable, I could not fault them. Every single need they were happy to help with, friendly and polite, real "old school" service at its best. The hotel itself was so stunning , from the lobby to the two bars, to the infinity pool, indoor... More

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We are so thrilled to read your review that we just can't find the right words to thank you for your nice words. We are really happy that you found everything was perfect and hope you will soon able to take a plane and visit us again. In the meantime we remain available for any future needs of... More

Milan, Italy
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What can I say.... perfect!!! Nice staff nuce room perfect view excellent food. Strongly reccomended!! Well done guys!!!! I spent 1 night and I m a frequent traveller... O didn t find anything not perfect!

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Needless to say that we are more than delighted to read your comments. What can we add? Nothing else if not our big thank you and we do look forward to your next visit. With best wishes, Aldo Werdin General Manager More

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Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035 Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Excelsior Palace Hotel 5*
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Also Known As:
Hotel Excelsior Palace

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Spa Hotel in Rapallo #2 On the Beach Hotel in Rapallo #2 Business Hotel in Rapallo #3 Luxury Hotel in Rapallo #4 Romantic Hotel in Rapallo #5 Family Hotel in Rapallo
Hotel Class
Official Description (provided by the hotel)
In una posizione unica, con vista ad est della baia di Rapallo e, ad ovest, del promontorio di Portofino, L'Hotel Excelsior e stato riportato agli antichi fasti di inizio '900, quando rappresentava tappa obbligata per il bel mondo di allora. Tutte le camere offrono indimenticabili viste sul panorama che ha ispirato grandi scrittori. L'hotel, aperto tutto l'anno, dispone di 129 camere, due ristoranti aperti anche alla clientela esterna (Lord Byron, aperto tutto l'anno e Eden Roc, una splendida terrazza sul mare, aperto durante la stagione estiva), due bar aperti anche alla clientela esterna (Yachting Bar aperto tutto l'anno e Sporting Bar aperto durante la stagione estiva anche per snack ed insalate), un centro congressi di 650 mq con 9 sale riunioni che accoglie sino a 450 delegati, un Health & Fitness Center con 5 cabine massaggio, sauna, bagno turco, piscina interna riscaldata vista mare con idromassaggio, palestra vista mare, Beach Club privato con piscina esterna panoramica e terrazze. ... more   less 
Number of rooms
129

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