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Excelsior Palace Hotel

5.0 of 5 Via San Michele di Pagana 8, 16035 Rapallo, Italy
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Excelsior Palace Hotel
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Excelsior Palace Hotel
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668 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milngavie
Top Contributor
61 reviews 61 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

There is little to add to the other reviews praising the staff, quality of the food (The Lord Byron Restaurant is rated no.2 out of 147 restaurants in Rapallo) and the comfort of the rooms with superb views over the bay,-it is well worth booking such a room -we were on the third floor, but higher would have been more... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel with even more beautiful details. We were recieved with a warm smile and got excellent service throughout our stay. I would completely recommend possible honeymooners to stay there as the hotel offers various special threats. The hotel was a 10 minute walk to towns center.

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your kind review published on the occasion of your recent stay at the Excelsior assigning us the top of the score! We are so pleased to read that you fully enjoyed your holiday particularly appreciating our staff and the service. And for sure we reserve particular attention and care to the honeymooners offering some... More

Kiev, Ukraine
Top Contributor
97 reviews 97 reviews
39 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First of all the hotel completely justifies its reputation. Grand view to Portofino bay, paintings on walls, nice service, good breakfast buffet. But all the time you feel - something is wrong. The hotel makes too much efforts to be liked by Russians. You understanf it from the first sight: on reception there is a notice - the hotel is... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review published on the occasion of your recent stay at the Excelsior. We are pleased to read that you fully enjoyed your stay, particularly appreciating the great view on the Portofino Coast, the furniture in the common area and also in our rooms, the Hotel service and the rich Buffet Breakfast at the... More

Meath, Ireland
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very polite and efficient check in, concierge and porter always available, multilingual staff. Spectacular old building with all mod cons, simply beautiful. Fab restaurant and great breakfast buffet and service. View over the town and bay, lovely town centre with restaurants and shops a 5-10 min walk. Just can't fault it! Highly recommend!

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We really thank you for your positive review published on the occasion of your recent stay at the Excelsior. We are so pleased to read that you fully enjoyed your stay starting from the check in with the Front Desk staff, than appreciating the Hotel and its position, as well as the Lord Byron Restaurant during the Buffet... More

new york, ny
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed with my family for three nights at the excelsior palace hotel in August of 2014. First of all, the hotel is about 5 minutes from the train station. However, instead of the hotel having a shuttle bus to take people from the train station and back, we were forced to take two taxis because we were 5 people... More

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Further to your review written on the occasion of your stay at the Hotel dated last August, please find here below our comments. Please be so kind to note that we have not a shuttle bus service, as our Guests arrive mostly from the airports, for this reason every Guest have to book separately a private transfer or... More

Wolverhampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Excelsior Palace Hotel, Rapallo, Italy whilst in excellent location overlooking Portofino Bay, we had booked a superior sea view room, at reception it seemed a lot of trouble, when we asked to change the room offered, with poor location with no walk in shower, “oh dear we are fully booked “was the response,we stated if no alternative we would cancel,... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all please accept our apologies regarding what happened during your recent stay at the Excelsior. We are aware that we did not assume the right attitudine towards a repeater Guest, who, for the third time decided to choose our property for 5 nights stay. We are awfully sorry about the lack of attention in assigning you... More

South Wales
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We are spending a week in this fabulous hotel. A guest's every need is looked after and the staff could not be more helpful. Luxury is standard here and breakfast - outside or in - is a calm and relaxing experience. Only slight fault is the evening meal charges, which are very high even for the high quality food served.... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your kind review written during your week of stay at the Excelsior. We are so honoured to read that you fully enjoyed your holiday and we really thank you for your compliments to our Staff, always helpful and attentive. We are so pleased to hear that you loved our Lord Byron Restaurant during your... More

London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Excelsior Palace Hotel in Rapallo last month, and I absolutely loved it! I stayed in Executive Room with Sea View, and the views over Portofino to my right, and Rapallo and the Ligurian Coast to my left were stunning. On top of that, the service at the hotel was impeccable. Everyone was so friendly and... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for your kind and positive review written on the occasion of your recent stay with us. We are so honoured to read that you fully enjoyed your vacation, loving the exclusive room with sea view on the Portofino Coast as well as on the Rapallo Bay. We are also pleased to... More

Manchester, NH
Top Contributor
69 reviews 69 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just spent 5 fabulous nights at this hotel. Everything was perfect from the spacious room (Junior suite), excellent breakfast, wonderful bar and restaurant, and the perfect location. This hotel is perfect for a base to visit Portofino, Santa Margherita, and the cinque terre. The hotel staff was very helpful and courteous. A true 5 star experience in Rapallo.

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your kind review written on the occasion of your recent stay at the Excelsior, assigning us the top of the score. We are so pleased to hear that you spent a wonderful 5 night stays, particularly enjoying the location, your spacious Junior Suite with the bow window overlooking the Portofino Coast, as well as... More

Essex
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Having done southern Italy for the last few summers we thought we'd try the north. After looking on trip advisor we booked the excelsior palace. Service was very good- hotel arrange our private car transfer to and from the airport and our room had a sea view. Room was a good size and bathroom was fine. However it's the food... More

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for deciding to choose the Portofino Coast for your summer holidays and satisfied to read that you fully enjoyed your stay, assigning us the top of the score! We are pleased to read that you really appreciated our Beach Club with pools and terraces, the Restaurants Lord Byron and Eden Roc... More

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Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035 Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Palace Hotel 5*
Number of rooms: 129
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Also Known As:
Hotel Excelsior Palace

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