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Excelsior Palace Hotel

Certificate of Excellence
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Via San Michele di Pagana 8, 16035 Rapallo, Italy
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806 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Evanston, Illinois
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at the hotel at the start of our Italian trip and wanted to chill out a bit. This was the perfect place to do that. Every aspect was just perfect...large room with a nice patio on the top floor, 3 nice dinners in 2 of their dining rooms, multiple swimming pools and a very attentive and helpful staff.... More 

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Athens
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

The room and the hotel are very old, small rooms, and when you enter the room there is a weird smell when you first enter the room. You also need to pay for wifi in a 5 star hotel!! The view is good and the staff is nice. They have free car parking. Over all its bad because its old!!

Was this review helpful? Yes 1
london
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived here after our wedding a few days earlier and were warmly greeted, our bags taken and informed our executive double room had been upgraded to a suite. What a welcome! Our suite was beautiful. A huge bathroom, a walk in wardrobe, a lounge with sofa, huge flat screen TVs and a large airy bedroom that could be closed... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Honeymoon Guests, We are honoured you chose our property on the special occasion of your honeymoon. We are very happy to hear that you did enjoy the upgrade to a Suite with all it can offer and particularly its full optional terrace. We wish to also thank you for your positive comment of our restaurant and especially for the... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is really nice! Bott interior and exterior is in top class. But the prices are a dilemma when you eat better food in the city centre a few hundred meters away for less than half the price. The worst part is that they even charge you for the wifi. The prices aside this is an amazing place and... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We are glad that you would come back for sure and are already looking forward to the pleasure of your next stay with us. Concerning our food price please let us say that it also includes the service of a 5 star luxury property and that our two restaurants can boast an unparalleled location in the area. Furthermore,... More 

Washington
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We took a two-week European family vacation this month. We're a blended family with two kids - a 26 yr old boy and an 11 yr old girl. Both of the kids love the beach but my husband is not such a beach fan. We chose to go to the Excelsior Palace Hotel because it was recommended to have the... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We are so pleased that you found us to have the best beach facilities in the area and that your stay with us was one of your best experiences of your European family vacation! We are also happy to hear that you enjoyed our restaurant overlooking the sea and its gluten free dishes. Thank you for your review... More 

Farmborough, Bath,
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and myself returned yesterday from a two week stay in this luxurious hotel. We had decided to treat ourselves to a stay in this deservedly five star hotel rather than our usual four star choice as it seems to be by far the best hotel in the area. We feel it would be almost impossible to criticise anything... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We are so impressed by your enthusiastic comments, there are just no words to thank you enough for everything you wrote! Now that you have discovered our hotel, or this little bit of heaven as you call it, we hope we will have the great pleasure to welcome you back soon. We remain at your complete disposal and... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

My best friend and I stayed two days at this place and it was nothing short of perfection. We had a fantastic room overlooking the marina. The room was clean and very charming with comfortable beds! (Which can be hard to find in Italy) The service is excellent and their breakfast is incredible. Has scrambled eggs and bacon and goes... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We are delighted to hear that your stay was perfect! We are particularly happy to know that you enjoyed our comfortable beds given that we do care about the quality of our Guests' rest. Thank you also for your comments about the fantastic room, incredible breakfast and great location. Lastly, we can easily understand why you found the... More 

common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This place goes down in the history of my travels over the last 15 years and 20+ countries as the worst. Front desk attempted to claim our room had a bay view when all you could see was the parking lot and a side building. I had to show them the picture we took from the window to get the... More 

Was this review helpful? Yes 2
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Greetings from the Excelsior. First of all we do not accept at all that you wrote to save yourself and your loved ones, don’t go to this pile of pig excrement masquerading as a motel. We never, never received such an offensive message since the Hotel opening in 1901, so in more than one hundred years of the Hotel’s life!... More 

San Francisco, California
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a lovely property overlooking the ocean in Rapallo. It offers complimentary breakfast, a beautiful pool area with ocean access. The ocean front rooms are lovely and some have patios. I had an incident with a nasty waitress in the breakfast room but after I complained,the hotel manager sent up a lovely bottle of Proseco and strawberries. Very nicely... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for your positive review written on the occasion of your stay last June. We are so pleased to read that you fully enjoyed the experience of being our Guest, particularly appreciating the superior room with sea view as well as the Beach Club area with pools and Jacuzzis. On the other... More 

California
Level Contributor
116 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a Grand Hotel. Walking in the entrance, you are taken by the beauty and splendor of this large beautiful lobby, with a view looking out at the Ligurian Sea. The Hotel staff are friendly, courteous, and always smiling. Our room was big, comfortable bed, large bathroom, with big shower and very good pressure. We were on the fourth... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for publishing your review on the occasion of your recent stay with us. We are delighted to read that you have been well impressed by the Hotel entrance and lobby, facing the Portofino Coast and the Rapallo Bay. We are pleased to hear that you fully enjoyed your spacious room, the... More 

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