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Excelsior Palace Hotel

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Via San Michele di Pagana 8, 16035 Rapallo, Italy
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836 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed here three times, 2006, 2013 and 2015, and we'll most probably stay here again on our next trip to Italia. The location is great, the views are great, the bar is great, the terrace is great, the breakfast is excellent. The rooms...they are nice enough but this is a seaside European hotel which means that the rooms are... More 

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Bath, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Currently staying in the hotel after originally booking here for one night, we are now here for 5 nights. It's stunning, we've had great views from our room, attentive staff (even bringing ice and other things to the room promptly). The beach club is really good with lots of different places to sit, by the pool or closer down to... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your comments written on the occasion of your recent stay with us. We are delighted to read that you enjoyed your holiday, particularly appreciating the room upgrade in an exclusive room at the last floor with huge terrace from where you could enjoy the sea view. We are pleased also to read that you... More 

Rome, Lazio, Italy
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful hotel set in perfect location with fabulous views, fantastic pools and sea access. Restaurant for dinner also excellent. Most staff encountered were very friendly. Breakfast is chaotic and not much more than a regular buffet - staff have attitude and inattentive. Beach club has some of the same. Gym is old and uninspiring in space. Rooms are nice in... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review. Pleased to read you enjoyed your stay, particularly appreciating the Hotel and its perfect location from where you can enjoy wonderful viewes. We are delighted to read that you loved the Beach Club with terraces on different levels with infinity pools, Jacuzzi and floating pool at sea as well as your dinner... More 

Seattle, Washington
Level Contributor
89 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights after two nights in Bellagio (a place not to be missed.) The town of Rapallo is a bit run down but is beginning to improve. It is not a bad place from which to see the Italian Riviera. The Excelsior Palace is a beautifully appointed hotel and the rooms, which are European small, are... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review written on the occasion of your stay last July. We are delighted to read that you enjoyed your stay appreciating the property and its views, the room category assigned and the rich buffet breakfast on the sea view terrace. Regarding your comments about the Beach Club, we are surprised to read that... More 

London, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This was actually our second visit to this hotel.... And I enjoyed it much more this time around. Service was good. Helpful staff. Perfect place for a dip in the sea, as it has no tedious beach but is positioned on a rock. Breakfast was excellent. Plenty of options for gluten-free diners. Our room was of a good size. On... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your positive review written on the occasion of your very recent stay at the Excelsior. We are so pleased to read that you fully enjoyed your second visit to the Hotel, more than the first one, particularly appreciating our service and staff as well as our rich Buffet Breakfast and the dinner with a... More 

Tampa, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there for 2 nights and we had a suite for me and my husband and a corner room for our kids. The views were amazing! The hotel is old but well kept . The infinity pool is the highlight of this beautiful hotel. I didn't want to leave. The lunch on the terrace was pretty good as well... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your positive review written on the occasion of your recent stay at the Excelsior last month. We are so pleased to read that you and your family fully enjoyed your holiday, particularly appreciating the Hotel location for its magnificent view and for the strategic position as very closed to Santa Margherita and Portofino. We... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

Hotel facilities including beach club first class Staff unfailingly helpful and accommodating.Great advice on places to visit / alternative restaurants. Restaurant food and view were marvellous. Location of hotel on the outskirts of Rapallo is excellent

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review written on the occasion of your recent stay with us. We are pleased that you fully enjoyed your stay, particularly appreciating the Hotel facilities as the Beach Club with the brand new second infinity pool with 6 whirlpool seats, 2 jacuzzi and the floating pool at sea. We thank you also for... More 

New Jersey
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights using it as a base for visiting Portofino and Cinque Tere. The location is perfect, within short walking distance to the station, restaurants and the marina. Sumptuous elegant breakfast on the patio with beautiful ocean views was a treat. It's a classy five star hotel, loved it.

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, I am very happy to hear that you found our location perfect to visit the wonderful surrounding area and that you did enjoy our fantastic breakfast on the outside terrace with its breathtaking sea view. Thanking you for your words of appreciation, I hope to have the pleasure of a future visit of yours and assure you of... More 

Philadelphia, Pennsylvania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beautiful property in one of the best locations along the northern Italian coast. Service was outstanding! Special shout out to the crew who worked the beach club & Yacht club bar (Daniel, Philipo, and Maria were top notch) Only downside was lack of free wifi in rooms, but it was available in lobby. Also, I shuttle to downtown would've been... More 

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, I am so pleased to read your review and wish to thank you for the nice words commenting our Staff and service. Concerning the wifi in rooms, as I have already had the opportunity of clarifying in previous replies to our valued Guests, the wifi connection is free in rooms, except for the basic ones, and in common... More 

Melbourne, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Excelsior Palace Hotel in July 2015. Rapallo is a great location and the Excelsior Palace Hotel is ideally located. A 10 minute walk from the city. We stayed in a room with beautiful views out to the ocean. Wonderful to wake up to. The room itself was clean and tidy but did feel a bit tired.... More 

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for your kind review written on the occasion of your stay at the Excelsior. We are so pleased to read that you fully enjoyed your stay, particularly appreciating the Hotel location and its views, the rich buffet breakfast on the Lord Byron terrace as well as our great service and friendly... More 

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