We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excelsior Palace Hotel

5.0 of 5 Via San Michele di Pagana 8, 16035 Rapallo, Italy
Hotel website
Offers & Announcements
Package Deal
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
Excelsior Palace Hotel
Professional photos View all
Browse nearby
Excelsior Palace Hotel
Write a Review

719 reviews from our community

Traveler rating
    399
    218
    60
    31
    11
See reviews for
102
393
16
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (719)
  • Mar-May only
    (144)
  • Jun-Aug only
    (256)
  • Sep-Nov only
    (196)
  • Dec-Feb only
    (123)
All months
Dubai, United Arab Emirates
Top Contributor
102 reviews 102 reviews
70 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice hotel with a touch of nostalgia. There is history displayed in each and every corner of the hotel. The rooms which are facing the seaside have a stunning view. Food is great and therefore I was really disappointed when I entered what they call a 'Gym'. I would have eaten a lot more during my stay but... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for your review written on the occasion of your stay with us last December. We are delighted to read that you fully enjoyed the experience of being our Guests, particularly appreciating the Hotel and its atmosphere as well as the room facing the sea with the stunning view. Furthermore, we would... More 

Alessandria, Italy
Top Contributor
53 reviews 53 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is absolutely fantastic - even compared to the best I have visited in Hong Kong, Macao, London or anywhere. There is the best of everything: The postion with a breath-taking view of the sea, the public rooms filled with great paintings and antique furniture, the attention the staff gives you, the central position and still very secluded. Just... More 

Was this review helpful? Yes
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We would like to thank you for your review written on the occasion of your recent stay at the Excelsior last December. We thank you for your positive comments regarding the Hotel and its position with the wonderful sea view as well as about the exclsuive room with sea view and balcony, furnished with paintings and antique wood... More 

Stuttgart, Germany
Contributor
18 reviews 18 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel can pride itself on its service: outstanding from arrival to daily cleaning staff to service at breakfast/dinner/bar, and to Spa services. The overall attitude is friendly and professional - our impression was the staff is not overbearing, but rather there to make their guests feel comfortable and help them enjoy their stay at this pretty hotel. The thought... More 

Was this review helpful? Yes 2
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your positive review written on the occasion of your recent stay at the Excelsior. We are do delighted to read that you fully enjoyed the experience of being our Guest, especially appreciating the staff service at Restaurant, Bar as well as at our Spa. We are also pleased to hear that you enjoyed your... More 

Wesley Chapel
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 21, 2014

Great hotel, Just when ordering a Water view, be careful, as if you expect a room with a view of the Mediterranean and could end up with a view back of Rapallo bay, which when I asked, I was told that it was a water view as well. They did give us a wonderful room with a huge balcony, though... More 

Was this review helpful? Yes 2
Livingston, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 26, 2014

We've been going to this hotel for many years and it never disappoints. Gorgeous setting overlooking the Ligurian Sea within walking distance to the town of Rapallo. Excellent restaurants at the hotel and near its pool.

Was this review helpful? Yes 2
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We particularly thank you for your review and for the continuous preference in choosing our property during these years as repeaters’ Guests. We are delighted to read that also during your stay of last July you fully enjoyed the experience of being again our Guest, always appreciating the view as well as the Hotel position. We are pleased... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 25, 2014

I experienced an overall great stay at this lavish hotel. For a 5 star experience in Rapallo, this is your destination. ALso the hotel hosts great restaurants of which both service and food are worth the extravagant price tags. Luxury would be the first word that comes to mind as soon as you walk into this grand hotel, it is... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your kind review written about you stay at the Hotel of last August. We appreciate your comments about the Hotel and its luxuriousness as well as our Restaurants as for the impeccabile service and food quality. Furthermore, we thank you for your notes about the room bedside plug, as your comments are very precious... More 

Esponella
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

We had the most stunning stay in this historically interesting hotel. The perfect staff, and the most charming concierge. They were very helpful, out of the most useful way. We will come back! ---------

Was this review helpful? Yes 2
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review written on the occasion of your recent stay at the Excelsior. We are very pleased to read that you fully enjoyed your stay particularly appreciating our staff. Thanking you again for your preference in choosing the Excelsior, we send you our best regards from the Portofino Coast. Aldo Werdin General Manager More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed November 9, 2014

Was in the area on business and this was a great place to stay, the staff were just lovely and spoke good English which was a bonus for me and plenty of places to eat near by too, excellent! I can't speak for other hotels in the area, but this had all I wanted at a fair price too

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review published regarding your stay of last year. We are delighted to read that you enjoyed your business stay and we thank you for your compliments to our staff. Thanking you again for choosing the Excelsior, we send you our best regards from the Portofino Coast. Aldo Werdin General Manager More 

Texarkana, Texas
Top Contributor
182 reviews 182 reviews
43 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 5, 2014

First, the hotel is a beautiful hotel, well maintained and superbly furnished. However, on the day of our groups arrival everything was not up to the 5 star level. Only one of the elevators worked, making it next to impossible to catch an elevator without an extremely long wait. We also had a group dinner prearranged (including menu selections), but... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We read your review on the occasion of your recent stay with us. We thank you for your compliments to the Hotel. We welcomed you as part of a prearranged group booked in another property. You stayed in the same period where we had also some congresses, that’s why the first day we had some problems to manage... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

Oh My God, What can I say, The hotel is in a beautiful location, the staff are fantasic and very helpful. Buffet breakfast was also fantasic, Totally recommend this hotel, will be back again, some day soon, hopefully!!!!

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, Please let us thank you for reviewing the Hotel on the occasion of your recent stay. We thank you for your compliments to our staff, we are so pleased to hear that you fully enjoyed your stay, particularly appreciating the Hotel location and its views. Thanking you again for your preference and looking forward to welcome you sooner... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Excelsior Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035 Rapallo, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Rapallo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Palace Hotel 5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Hotels.com, Sabre Hospitality Solutions, HotelTravel.com, Priceline, Despegar.com, Otel, Escapio, TripOnline SA, Odigeo and Tingo so you can book your Excelsior Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Excelsior Palace
Hotel Style:
#1 Spa Hotel in Rapallo
#2 Business Hotel in Rapallo
#2 On the Beach Hotel in Rapallo
#3 Luxury Hotel in Rapallo
#4 Romantic Hotel in Rapallo
#5 Family Hotel in Rapallo

860 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (308)
Viewed
Room/suite (58)
Viewed
View from room (44)
Viewed
Dining (23)
Viewed
Pool/beach area (25)
Viewed
Hotel & grounds (68)
Viewed
Bathroom (5)
Viewed
Other (85)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (479)
Viewed
Amenities (26)
Viewed
Beach (27)
Viewed
Classic Room (37)
Viewed
Exclusive Room (46)
Viewed
Indoor Heated Pool (9)
Viewed
Junior Suite (42)
Viewed
Outdoor Infinity Pool (11)
Viewed
Presidential Suite (79)
Viewed
Relax Suite (64)
Viewed
Restaurants and Bars (48)
Viewed
Superior Room (39)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (73)
Viewed
Room/suite (27)
Viewed
Hotel & grounds (13)
Viewed
Pool/beach area (14)
Viewed
Business center/function rooms (3)
Viewed
Dining (2)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay