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Excelsior Palace Hotel

Certificate of Excellence
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Via San Michele di Pagana 8, 16035 Rapallo, Italy
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Excelsior Palace Hotel
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Excelsior Palace Hotel
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755 reviews from our community

Traveler rating
    420
    228
    65
    31
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Istanbul, Turkey
Top Contributor
65 reviews 65 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's a 5 star hotel, nothing to criticize, except a shuttle ( a golf cart) could be arranged for visitors to/from Rapallo and Santa Margaritha. Other than this hotel has a very nice bar and restaurants, rooms are clean and nice, and the staff is very friendly. I will definetely recommend it.

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for publishing your review on the occasion of your recent stay with us. We are delighted to read that you fully enjoyed the experience of being our Guests, particularly appreciating the Lord Byron Restaurant and the Yachting Bar, the room we assigned to you and we thank you also for your... More 

Istanbul, Turkey
Top Contributor
66 reviews 66 reviews
43 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The moment you drove in to the parking in front of the hotel, you feel that you'll get a very good service to make your stay memorable. It was rainy day and the bellboy ran towards our car with umbrellas and more importantly with a big smile, carried our luggages to our room even before we reached there, so efficient... More 

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Clitheroe, United Kingdom
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

A wonderful hotel, beautiful rooms, spectacular views and delicious breakfast, the only downside with top class hotels like this is the price of dinner, which in this case was beyond our budget. There was some improvement work being done to the beach club, but it was very discreet (there is no beach, just a beach club, looking on the amazing... More 

Was this review helpful? Yes 2
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your kind review written on the occasion of you recent stay at the Hotel last March. We are pleased to read that you spent a good holiday, particularly appreciating the Hotel, its rooms as well as the buffet breakfast. Regarding the works at the Beach Club, we inform you that we are building a... More 

Geneva
Top Contributor
54 reviews 54 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 11, 2015

My wife, my year and a half daughter and myself stayed here over the easter weekend. We had a great stay; here are the pros and cons: Pros: - really great service at every client touch point: be it at the reception where we had a speedy check-in, the chauffeurs who took care of our car and luggage brought to... More 

Was this review helpful? Yes 2
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your kind review written on the occasion of you recent stay at the Hotel during the Easter period. We are pleased to read that you enjoyed your holiday with your family, particularly appreciating the staff service, the Yachting Bar service, the triple renovated superior room with beautiful view on the Rapallo harbour, the rich... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2015

italian hotel category isn't exactly right, as we know. But when you select a hotel with 5stars L cause even in italy you can be sure about the quality of service. Thats you hope. The panorama from the terrace, perfectly gentle staff , clean little pool, good breakfast. They are for to arriving 5 stars. But the L means over... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review written on the occasion of your recent stay at the Hotel We thank you for choosing again our property for your stays in the Liguria region, we are pleased to read that you appreciated the panorama from the Hotel as well as the rich buffet breakfast at the Lord Byron Restaurant and... More 

Sao Paulo, SP
1 review
5 of 5 stars Reviewed March 9, 2015

Excellence in every detail. Presidential suite worth the money. Perfect for family or a romance getaway. Infinity edge pool, spa, beach service, free electric bikes for a city ride and welcome afternoon tea. Did I mentioned the view? Superb!

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ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your review written on the occasion of your recent stay with us. We are delighted to read that you fully enjoyed your stay, appreciating the wonderful Presidential Suite situated at the top floor of the Hotel with 3 bedrooms and a terrace of 150 sqm, from where you can enjoy a stunning view on... More 

Dubai, United Arab Emirates
Top Contributor
123 reviews 123 reviews
78 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed February 11, 2015

A very nice hotel with a touch of nostalgia. There is history displayed in each and every corner of the hotel. The rooms which are facing the seaside have a stunning view. Food is great and therefore I was really disappointed when I entered what they call a 'Gym'. I would have eaten a lot more during my stay but... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, First of all let us thank you for your review written on the occasion of your stay with us last December. We are delighted to read that you fully enjoyed the experience of being our Guests, particularly appreciating the Hotel and its atmosphere as well as the room facing the sea with the stunning view. Furthermore, we would... More 

Alessandria, Italy
Top Contributor
56 reviews 56 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 29, 2015

This hotel is absolutely fantastic - even compared to the best I have visited in Hong Kong, Macao, London or anywhere. There is the best of everything: The postion with a breath-taking view of the sea, the public rooms filled with great paintings and antique furniture, the attention the staff gives you, the central position and still very secluded. Just... More 

Was this review helpful? Yes 1
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We would like to thank you for your review written on the occasion of your recent stay at the Excelsior last December. We thank you for your positive comments regarding the Hotel and its position with the wonderful sea view as well as about the exclsuive room with sea view and balcony, furnished with paintings and antique wood... More 

Stuttgart, Germany
Contributor
19 reviews 19 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 26, 2015

This hotel can pride itself on its service: outstanding from arrival to daily cleaning staff to service at breakfast/dinner/bar, and to Spa services. The overall attitude is friendly and professional - our impression was the staff is not overbearing, but rather there to make their guests feel comfortable and help them enjoy their stay at this pretty hotel. The thought... More 

Was this review helpful? Yes 3
ExcelsiorRapallo, Direttore generale at Excelsior Palace Hotel, responded to this review

Dear Guest, We thank you for your positive review written on the occasion of your recent stay at the Excelsior. We are do delighted to read that you fully enjoyed the experience of being our Guest, especially appreciating the staff service at Restaurant, Bar as well as at our Spa. We are also pleased to hear that you enjoyed your... More 

Wesley Chapel
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 21, 2014

Great hotel, Just when ordering a Water view, be careful, as if you expect a room with a view of the Mediterranean and could end up with a view back of Rapallo bay, which when I asked, I was told that it was a water view as well. They did give us a wonderful room with a huge balcony, though... More 

Was this review helpful? Yes 2
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