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All 5 Portofino hotels

Belmond Hotel Splendido

5.0 of 5 Resort   |   Salita Baratta 16, 16034 Portofino, Italy
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88%
Ranked #1 of 5 Hotels in Portofino
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Andrew M
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is my 16th stay at this wonderful hotel. The service, food and sheer beauty bring me back every time. It is consistently excellent. Some hotels treat guests as a number. The Splendido provides a unique personal experience from all staff! And do you know something? That is worth paying for! The hotel provides a respite from the non stop... More

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Opatija, Primorsko-Goranska, Croatia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I wouldn't call it luxury hotel, they should try to put some money and do some restoration on the building and inside. The walls are so thin, that you can hear all conversation clearly from the room next to yours!! Cleaning could be much better, not up to the standards, and there are some of the staff quite rude. It's... More

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband, son, his girlfriend and I just recently spent 3 glorious nights at the Splendido...we should have stayed another week+. Portofino is spectacular- a little "jewel", the property is magnificent and the staff/service was impeccable! We travel abroad quite a bit and must admit-our stay was very special. So much so I felt compelled to write about it (have... More

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Apart from location and view ,the pool area it s great but that s about where it ends. Food quality service needs to be improved . Rude concierge,rude waiters ,poor food Crapy bathrooms but in rest wonderful. We will go back ? For sure ,the location it s too beautiful !

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DeMegni, General Manager at Belmond Hotel Splendido, responded to this review

Dear Mrs. Alexandra, First of all I would like to thank you for having shared your opinion with the TA community, because it's through all comments and suggestions of our Guests, no matter whether positive or negative, that we can improve our service and faciliticies. Attention to details and personalised service are the foundations on which we have built, throughout... More

Portofino, Italy
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Great stunning view ! we had best romantic dinner ever delicious squid roasted chicken very good wonderfull hotel & location Staff very professional and descrete Excellent Service booking needed valet parking

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Dallas, Texas
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was friendly, and accommodating, during our lunch visit. We were on a Windstar Cruise, and had the pleasure of experiencing this breathtaking view, with our scrumptious lunch. The tone is laid-back and relaxing. If you are in a hurry and demanding, you may end up a little disappointed. We were given a tour of the property, while we... More

Was this review helpful? Yes 2
DeMegni, General Manager at Belmond Hotel Splendido, responded to this review

Dear Guests, Thank you for taking the time to post such a positive review on TripAdvisor. I am delighted to hear that you really enjoyed your visit in our beautiful Property and that you appreciated the atmosphere together with our hospitality. My staff and I are already looking forward to welcoming you back to the Splendido in the future. Best... More

Los Angeles
Contributor
15 reviews 15 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We started our honeymoon with two nights at the Splendido. My parents had stayed here years ago in a suite and I remember being in awe of the beauty. I don't think much has been done to upkeep the hotel in the last decade, and it's rather a shame. The lobby is terribly tired and looks more like a three... More

Was this review helpful? Yes 5
DeMegni, General Manager at Belmond Hotel Splendido, responded to this review

Dear Guest, Thank you for your feedback, which we received through TripAdvisor and we hope our reply finds you well. We are deeply sorry to learn that your experience at Belmond Hotel Splendido did not meet your expectations and that you have not been satisfied with your assigned Room.As you probably know the Splendido is a historical building and all... More

Reviewer
4 reviews 4 reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

5 Star Hotels must meet the highest standards all around and while Splendido is a marvelous property it just didn't deliver. I experienced some of same misdeeds as 22ed22. Service at the pool area was dismal. Barely a sign of an attendant and getting a drink required a walk to the service area. There was no wow factor here. The... More

Was this review helpful? Yes 3
DeMegni, General Manager at Belmond Hotel Splendido, responded to this review

Dear Mr. Michael, Thank you for taking the time to share your experience with us and other readers. We appreciate your comments and sincerely regret of the disappointments experienced during your visit. Concerning the service by the Pool: I’m sorry about the late service by the Pool bar, I apologize for this inconvenience. About the Breakfast service by La Terrazza... More

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We recently stayed at this property on the first stop of our honeymoon after a three day wedding in Florence where we had hired il Salviatino for the wedding party for the week which was fantastic. Having had such a sublime stay at il Salviatino on every level and a fantastic wedding with 300 friends we were on an all... More

Was this review helpful? Yes 7
DeMegni, General Manager at Belmond Hotel Splendido, responded to this review

Dear Guest Thank you for taking the time to share your experience with us and other readers. We appreciate your comments and sincerely regret of the disappointments experienced during your visit. We have taken good notes about your remarks, I really apologize for any inconvenience. I’m surprised to read that your Trip Advisor review does not match your recent mail... More

Manchester, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed for 12 nights at the Splendido for the eighth consecutive year. I will start by saying that the reasons for returning are still present; it is a amazing location, the food is fantastic and the serving staff are great. However, this year some things were poor. After returning to the hotel at 3am we attempted to order... More

Was this review helpful? Yes 4
DeMegni, General Manager at Belmond Hotel Splendido, responded to this review

Dear Guest Thank you for taking the time to share your experience with us and other readers. We appreciate your comments and sincerely regret of the disappointments experienced during your recent visit. I have therefore taken very seriously every point of your complaint and it is certainly thanks to the comments and suggestions of our Guests, no matter whether positive... More

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Additional Information about Belmond Hotel Splendido

Address: Salita Baratta 16, 16034 Portofino, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Portofino
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel Splendido 5*
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Also Known As:
Splendido Hotel Portofino
Splendido Resort Portofino
Hotel Splendido Portofino

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