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BEST WESTERN City Hotel

#3 of 88 Hotels in Genoa
Certificate of Excellence
GreenLeadersBronze level
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Via San Sebastiano 6, 16123 Genoa, Italy
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BEST WESTERN City Hotel
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839 Reviews from our TripAdvisor Community

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Traveler rating
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    61
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Perth, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ad hoc stop in Genoa and got two rooms. The rooms were advised as small and we were asked to check them out before we accepted them. We were thrilled. Good size. Great location to city centre. 24 hr parking euro22 which I thought expensive. Had we booked in advance may have been able to use the hotel car park.... More 

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Fort Walton Beach, Florida
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our room in this hotel was extremely large and accommodated our family of 4 very well. AC worked very well and the beds were also extremely comfortable. The hotel is located in a wonderful area, it felt safe even when we had to walk in the area at 1am. The only negative was that we booked this hotel specifically because... More 

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Texas
Level Contributor
1,067 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 421 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here only three nights in Genoa and wish it had been longer as we most definitely enjoyed the hotel, city, restaurants and the shopping all within easy walking distance. Our room was up on an upper floor which gave us better views and more quiet. The King room was modern, clean and very comfortable. The hotel staff was... More 

Was this review helpful? Yes 1
Chicago, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Convenient location, excellent staff, great breakfast. Very comfortable place to stay. I've stayed her 4 or 5 times and plan to return soon. A nice extra- they offer an inexpensive "pocket lunch", a bag lunch. Very convenient if you plan a busy day or are taking a train that day.

Review collected in partnership with Best Western

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Swords, Dublin, Ireland
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was well appointed, clean and bright. Staff were extremely helpful and friendly particularly as I arrived as a group of 62 cyclists. Breakfast wasn't great but again more from someone who was embarking on a 140kilometre to La spezzia. I'm assured by our non cycling support staff that the breakfast was perfectly adequate. Genoa on the other hand is... More 

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HERTFORDSHIRE
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were here early Juy. The room was fairly spacious and clean. We had a terrace which was great for the evening. The staff were very helpful and friendly. We thought the breakfast at 3 euros was fantastic value. I have read some reviews saying it's basic. Well it must have changed because it inclueded all the normal stuff, cereal,... More 

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plymouth, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

very smart hotel in an excellent location we had a lovely room. the staff were excellent very helpful very good location for shopping etc easy walk down to the port 10 mins at best .would strongly recommend you book car parking with this stay if your driving

Review collected in partnership with Best Western

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Barcelona, Spain
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We only stayed at the hotel one night, but the room was perfect and cozy, the bathroom had everything you would need, the breakfast was great and the situation was awesome. All the staff was really kind and nice, and they asked a taxi for us, and in 2 minutes it was there. We recommend it for sure if you... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Friendly staff and reasonable price. Close to everything. The air conditioning struggled to cool the down the room. Very glitchy wifi. Can't beat it for the price. Staff recommendations for dining were right on.

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Riyadh
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 14, 2015

-staff are friendly and helpful -location is amazing BUT: -AC is humid. Nostrils get clogged despite the humidity -pillows are VERY soft, causes neck pain -bed makes squeaky noises at night , mattress isn't a Best Western mattress... -breakfast has lots of variety but tasteless and bland. Breakfast is only €3 though! -TV channels are all foreign, no English!!!

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Hotel_Direzione, Responsabile relazioni con la clientela at BEST WESTERN City Hotel, responded to this review

Dear addictedtotravel80, first of all we would like to thank you for choosing our Hotel for your stay in Genoa. We are glad you appreciated our location but we are very sorry about other points. We cannot understand air conditioning problem. Pillow’s menu is available free of charge with a choice of 8 different pillows and mattresses are one of... More 

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