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4.0 of 5 Via San Sebastiano 6, 16123 Genoa, Italy
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#4 of 89 Hotels in Genoa
660 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
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660 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This crew were just fantastic. Accommodation was very comfortable however it was the extras rah sets them apart from anywhere else we have stayed. Coffee station 24/7, breakfast is extensive and the staff were first class. Rooms are total blackout if you want and the hotel is really well located just a short walk from all city attractions. Well worth... More

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Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights in August and booked one of the spacious rooms on the 8th floor, which had a private balcony and a Playstation in the room. It was a large room with a very comfortable large bed and a good single bed for my son. The balcony had good views over the port and Genoa. We... More

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Las Vegas, Nevada
Top Contributor
82 reviews 82 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent Three Star Hotel The sign outside of the hotel shows four stars, but having stayed at many western European hotels I would rate this as a three star hotel. For a three star hotel it is excellent. I traveled by train to Genoa. Once arriving at the 'Piazza Principe' train station (there are two train stations with the Piazza... More

Was this review helpful? Yes 3
Karlskrona, Sweden
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 12, 2014

BW Genova City is newly remade and now modern and very nice. Breakfast buffet very good with delicious cappuccino, fresh rolls and fresh fruit. Late night coffee with biscuit also available. The location is very good right between a large shopping street and the Old Town with its narrow lanes. 15 min walk down to the aquarium and the hotel... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 11, 2014

Family rooms have bunk beds that are only good for little kids. I have a 15 & a 12 year old that are struggling to sleep comfortably tonight. The reception lady offered to 'sell' me a second room as a solution. I only chose this hotel for its family room which turned out to be a fiasco......

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Hotel_Direzione, Responsabile relazioni con la clientela at BEST WESTERN City Hotel, responded to this review

Dear Asma13, we are really sorry that your only review it's the negative one about our hotel! The family rooms are the same size and offer 1 king size bed (180x200 cm) and a sofa with 2 bunk beds (80x185 cm). Such information is written on our website where there also photos. We apologize for not exceeding your expectations and... More

17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 8, 2014

Arrived late in Genoa (for 2 nights) as then travelling to Portofino and Cinque Terre. Great location minutes from main Piazza and close to harbour. Nice room, with decent single bed for our son, and shutter to block noise/sun. Excellent breakfast buffet and snacks/coffee available all day if a guest (for free). Our son loved the fresh fruit press and... More

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Baku, Azerbaijan
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 7, 2014 via mobile

I chose this hotel based on tripadvisor reviews and I am happy with this choice. Although initially we were given a room 528 which was literally facing a wall from the window, then after we changed our room to 523 we got a better view. Stay away from rooms 527 & 528 as they face a wall )) The hotel... More

Was this review helpful? Yes 1
Middleton, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 6, 2014

Pretty decent hotel this! Good location...easy walk to the lively harbour area, shops and fountain. Tip....don't buy souvenirs at the first kiosk on the slope to the harbour...€3.5 for a fridge magnet...further down on the right, €1.... Parking in their garage expensive at €30 a night for a people carrier (€25 for normal car) but very convenient as it would... More

Was this review helpful? Yes 1
Saint-Cloud, France
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

The hotel is in the centre of Genoa - very convenient to go out in the evening, a little difficult to find. We booked this on line and did not realise that you have to reserve parking (very difficult to park nearby as it is in the middle of the centre) This is €25 per day.

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed August 5, 2014

Great staff and breakfast. We stayed there with a small dog - when we arrived in our room, they prepared a dog bed, dog bowl, and treats for her. The staff speaks several languages and always available.

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Additional Information about BEST WESTERN City Hotel

Address: Via San Sebastiano 6, 16123 Genoa, Italy
Phone Number:
Location: Italy > Liguria > Italian Riviera > Genoa > Piccapietra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN City Hotel 4*
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Also Known As:
Best Western Genoa
Genoa Best Western

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