I visited Genova with my 3 children and 2 friends and we chose the Novotel for its reputation as a family hotel. The hotel was situated on a busy road with no street parking - so it is best to pay for parking within the hotel (14 euros per night). The rooms were of a decent size with the usual... more

We traveled in 4 persons (02 rooms), great rooms, clean and confortable. Good restaurant with reasonable prices. Very good rates with antecipated reservations. Almost free parking lot. Go there. more

Situated in a rough part of Genoa this hotel was very disappointing. Although I usually prefer smaller boutique hotels I chose this hotel as it came as part of a conference package. The rooms are clean but aging badly. The service is poor- they seem irritated any time you ask them a question. Don't bother asking for directions as they... more

We had stay there for 1 night. 1st problem was to get to the hotel even with the GPS. It took us 30 min. to get in front of the hotel because of the streets. The garage was ok but expensive, 14 euro from 9PM till morning. Internet was 5 euro for 20 min. For the money we paied the... more

Stayed one night before our cruise. The Volpi bus driver dropped us off right in front of the hotel which saved us a taxi trip from the bus station. We paid 79 Euro for the 3 of us in a big room with 2 double beds, including breakfast buffet. For the money it was a wonderful deal. Had no problem... more

We stayed 3 nights here prior to boarding our cruise. We were able to book and pre-pay our stay at a very good price of $71.00 euro per night, for all four of us. Our room was very average, but comfortable and clean. We had no issues with the front desk, but didn't ask for anything. We enjoyed the breakfast... more

Novatel Genova has not yet implemented service management! From the positive side the rooms are modern and according to description. Location is terrible, but this is however reflected in the price, which is considered fair. However, spending 16 days in Italy staying at 6 different hotels, I have a splendid reference to evaluate the service level, which is close to... more

My complaint to the company: Don't stay here and def don't pay in advance!! Unfortunately, I have a complaint to make about one of your hotels. I was really surprised about this as I am normally very happy with Novotel hotels. We arrived to the hotel to find some incredibly rude staff rushing people into their rooms. We booked our... more

We booked this hotel needing something for just one night, arrived by train late afternoon and were flying out very early the next morning. Having read the reviews I was expecting a rather poorly maintained hotel, but it was all we could find that had availability and was close to both the train station and the airport. To my surprise... more