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Novotel Genova City

Via Antonio Cantore 8C, 16126 Genoa, Italy
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Novotel Genova City
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Novotel Genova City
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1,448 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Kielce
Level Contributor
184 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed yesterday NEW

Novotel Genova is located between the bustling roads. The metro station is about a 10 min walk, the alternative is access to the center by bus. At temperatures that prevail there, for us the hotel was a process is definitely poorly air conditioned (but that's the charm of most places in Genova). Reception friendly and helpful. Unfortunately, despite status in... More 

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West Midlands
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

A fine city centre location ,handy for the airport (approx 6km). Building showing signs of wear and age but perfectly clean an tidy. rescued,again as is so often the case,by the staff. reception staff couldn't do enough,delightfully happy and positive.Same of the bar keeper and restaurant staff. If wages and conditions in the Italian hospitality industry are as scandalous as... More 

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A TripAdvisor Member
2 of 5 stars Reviewed yesterday NEW

The hotel is a complete mess! Dirty bathrooms... Dirty rooms... Dirty chairs in the rooms... Very expensive... A draft beer in 7€ in the hotel bar! I will never ever come back in this hotel!! I have been in other Novotel Hotels... But by far this is the most undesirable one...

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Bristol, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for two nights expecting the normal Novotel experience, however it just didn't happen! What I got was a bunch of staff trying to do the best they could (good people) but working in an understaffed, tired hotel. This certainly wasn't to the standard which you normally expect. Rooms were basic (even though I was supposed to have a... More 

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Nice, France
2 reviews
3 of 5 stars Reviewed 2 weeks ago

very helpful staff, family room clean and ok albeit a hungry mosquito on the 8th floor..., missing slippers, great buffet breakfast, good bus connections although too far from the city centre to wak-lk back at night (not great neighbourhood at night). easy to get by to visit Genova and Liguria.

Review collected in partnership with Accorhotels.com

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La Direzione I, La Direzione at Novotel Genova City, responded to this review

Dear lospataco, We thank you for having shared your opinion further to your recent stay at the Novotel Genova City. Your review is very important for us as it allows us to ameliorate the services you were not satisfied with. We thank once more and hope to welcome you in the future. Sincerely Yours, The Management More 

Glasgow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am writing this review to highlight the sub-standard customer service we received from Novotel in Genoa. If you are looking for a review on the actual hotel facilities, this is not the review for you. We did not stay here. We booked a room here for two nights using booking.com. We booked the only option available which was a... More 

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Chandigarh, India
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed on 29th june for one night, but property is so-so. Novotel standards are missing. window handles broken, leakage in wash room. Break fast just average. not value for money. wi fi speed is very less.

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La Direzione I, La Direzione at Novotel Genova City, responded to this review

Dear groverbr, thank you for taking the time to let us know about your experience. We regret the standards of service fell short of your expectations and we ask you to accept our most apologizes. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are... More 

Oslo, Norway
Level Contributor
90 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is far from the city center. Located in middle of many highways. The hotel is very crowded with so many guests. There are just 2 elevators so you have to wait a lot. Breakfast is ok. But the problem is that tables are always used and not cleaned. It is difficult to find a place to sit. The... More 

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