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Novotel Genova City

Via Antonio Cantore 8C, 16126 Genoa, Italy
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1 room 1 guest
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Novotel Genova City
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1,520 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • French first
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  • Polish first
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English first
  • All months
    (1520)
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    (348)
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Warsaw, Poland
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there for a few days, due to its convenient location, but wouldn't have picked this hotel otherwise. Standard, business, quite boring, not so great. There is nothing bad about this hotel, but one can find a more interesting place to stay in Genova.

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Direzione T, La Direzione at Novotel Genova City, responded to this review

Dear Guest, thank you for taking the time to write your feedback about your stay at Novotel Genova City and we thank you for providing us the information that can better help us to understand your point of view about the stay. We are looking forward to welcoming you again in the near future at the Novotel Genova City. Kind... More 

Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

I have received what expected. Parking place, room was as it should be in hotel which is a one from whole global mark. What really made my visit was readiness of whole met stuff to help. Everyone was trying to help and all were nice and very polite. What made me a little disappointed was breakfast in.... conference room. During... More 

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Direzione T, The Management at Novotel Genova City, responded to this review

Dear Guest, thank you for taking the time to write your feedback about your stay. We regret the breakfast service was not as your expectations and we ask you to accept our apologizes. We are happy to read you had a nice time with us and we are looking forward to welcoming you again in the near future at the... More 

Paris
Level Contributor
119 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Location is 10 min drive from city, easy access from highway. Paid parking ~15€ per day but watch out as cars 1.75m high cannot get in. Some parking on the street but over the sidewalk - not sure if legal or not. No recognition of AClub Platinum status, long checkin as only one person at reception. Aircon did not cope... More 

Was this review helpful? Yes 2
Direzione T, The Management at Novotel Genova City, responded to this review

Dear Guest, thank you for taking the time to let us know about your experience. We regret the standards of service fell short of your expectations and we ask you to accept our most apologizes. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are... More 

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Chester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel after a 7 day cruise with P&O. The hotel is lovely and rooms nice with great bathrooms however, the area in which the hotel is situated is not good! there is no where nice to get a meal it is a dump. We walked out of the hotel one evening to discover a prositute walking... More 

Was this review helpful? Yes
Direzione T, The Management at Novotel Genova City, responded to this review

Dear Guest, thank you for taking the time to let us know about your experience. We regret the standards of service fell short of your expectations and we ask you to accept our most apologizes. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are... More 

Kielce
Level Contributor
196 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Novotel Genova is located between the bustling roads. The metro station is about a 10 min walk, the alternative is access to the center by bus. At temperatures that prevail there, for us the hotel was a process is definitely poorly air conditioned (but that's the charm of most places in Genova). Reception friendly and helpful. Unfortunately, despite status in... More 

Was this review helpful? Yes 1
Direzione T, The Management at Novotel Genova City, responded to this review

Dear Guest, thank you for taking the time to write your feedback about your stay at Novotel Genova City and we thank you for providing us the information that can better help us to understand your point of view about the stay. We are looking forward to welcoming you again in the near future at the Novotel Genova City. Kind... More 

West Midlands
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A fine city centre location ,handy for the airport (approx 6km). Building showing signs of wear and age but perfectly clean an tidy. rescued,again as is so often the case,by the staff. reception staff couldn't do enough,delightfully happy and positive.Same of the bar keeper and restaurant staff. If wages and conditions in the Italian hospitality industry are as scandalous as... More 

Was this review helpful? Yes 1
A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

The hotel is a complete mess! Dirty bathrooms... Dirty rooms... Dirty chairs in the rooms... Very expensive... A draft beer in 7€ in the hotel bar! I will never ever come back in this hotel!! I have been in other Novotel Hotels... But by far this is the most undesirable one...

Was this review helpful? Yes 1
La Direzione I, The Management at Novotel Genova City, responded to this review

Dear Guest, Thank you for taking time to inform us about your experience following your stay at our hotel. We also thank you for providing us the information that can be better help us to understand your experience with us. We assure you that we have reported your comments to the Housekeeper in order to improve the service offered. Overall... More 

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