My girlfriend and I visited Rome for a romantic weekend- unfortunately the airline lost our luggage. It was returned the next day at the Strawberry House - which was apparently unheard of to the proprietors. In a fit of rage we were told 'how dare you have your luggage sent here?!' Hmm. To say the customer service was deplorable is to say the least. The owner woke us at 8 am to rant about our unacceptable behaivior. How dare we have our luggage sent to our B&B. Needless to say, we won't be returning.
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