We were booked into this hotel as part of a school's rugby tour which was visiting Rome - the boys were in a 3* and the lucky parents were put into this hotel as it was a 4*. Not sure where the star ratings come from, but it was a very poor advert for the starring system! On arrival we... More

Four star hotel??? I don't think so, more like minus two star. I was on a school trip we first stayed in a lovely hotel in Sorrento and then came up to Rome with high expectations that our hotel would be equally as nice as the previous one. We were wrong!!! It's not as if we are a fussy bunch... More

I was very unfortune having to stay at this hole for the last two nights of a contiki tour. the staff was super rude and at night don't even wear a uniforms. our check out was at 10:30, and the maids started yelling in the hall at 8 am then began hounding us from 9 am onwards to leave by... More

4 stars hotel? There are far better 2 stars in the city. So If you're going to Italy, rule number 1; never trust the stars. I was stuck in that hotel for 2 days because I was with a tour but later we moved to another hotel just next door of Lux (not giving name), It was much better. In... More

I went there with my mother and it was supposed to be our trip to remember. But... The room had no separated beds, so we had to sleep together. They also gave us one sheet for both of us, so I had to ask for an extra sheet! The bed had very dirty cover, which I immediately took off and... More

When I got there the entrance and lobby area was delightful, but the rooms were a whole other story! I shared my room with a friend, which was very cramped. There was two single beds very close to each other, too close for my liking, although they were comfy. My friend found a medium-sized stain on the underneath of her... More

We had only 2 nights in Rome and had our booking in another hotel (3*), which was also nearby Termini. On the check in day we were told that our hotel had temporary problem with water supply, but we would have a room in alternative hotel, same quality around the corner. That was LUX hotel. When has taxi dopeed us... More

The hotel it was not a 4 star hotel..our room it was very very small, the same with the bathroom..We stay there for 3 nights and the second day we didn't have hot water for shower..the other two days the water presure it was low and it wasn't easy to take a shower. A good suprice it was the breakfast,... More

I stayed at Hotel Lux for 3 nights as part of a large group. I was given a single room which was as small as a closet and with a view of a wall from my window. Feeling immediately claustrophobic, I asked the hotel for another room. Very apologetically, they offered me a more spacious double room with a balcony... More