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Donna Laura Palace Hotel

#325 of 1,267 Hotels in Rome
Certificate of Excellence
Lungotevere delle Armi 21, 00195 Rome, Italy
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Donna Laura Palace Hotel
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607 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Partizanske, Slovakia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago NEW

We were group of 14 people. First day was litlle problem with rooms, but they give us two rooms for the first night free. Rooms are very pretty but small. Breakfast was good and fresh. Another + is hotel place, which is near everything. In conclusion Im very satisfied and if I visit Rome, I will go here again.:)

Was this review helpful? Yes 2
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "anaxess", I would like to thank you for taking the time to post your review on your recent stay with us at the Donna Laura Palace. I was delighted that you enjoyed your stay and that you appreciated the design of our property, the positive attitude of our staff and our extensive facilities such as our Buffet Breakfast .... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a room - I wanted two single beds but we were given a double bed instead and told to come back the next day to check if any are available. As we concentrated on sightseeing we did not bother moving the room. Breakfast choices were better some days than others, if you aren't a meat eater and don't... More 

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "Aussra", Thank you for your comments, in which you drew my attention to your experience while guest at Donna Laura Palace. We are glad to know that overall we met your expectations and that the hotel was ok. On the other hand we are sorry to read your concern about breakfast. We have discussed the points you raised with... More 

Province of Rome, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel was close to all the sites, great service by all staff. Cannot recommend it highly enough. Air conditioning worked well. Roof top terrace where we had meals was good, bar there also. Daily cleaning of room exceptional.

Was this review helpful? Yes 1
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear Mrs "Barbara D", we would like overall thank you for your review and for your feedback during this special stay with us. We are glad to hear that we met your expectations and that you loved our connections, staff and good location. I have shared your comment with our whole team. We are very much grateful for your compliments!... More 

Berlin
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We approve the location of this hotel. Right at the river Tiber it's just three stops by tram to reach the Vatican. Service at front desk was ok, although the person behind the counter reminded me of a Segeant Major of the US Army. However, room and breakfast were ok, very friendly staff at the breakfast buffet and roomservice. Reasonable... More 

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "HaraldBer", Thank you for your review and to have chosen our "Donna Laura Palace". We are very glad to learn that you loved our Hotel location. We are very much grateful for your feedback and we do apologize for the inconvenience regarding our collegues approach that seemed to you too rude. I do assure you it's not our usual... More 

Dundee, United Kingdom
1 review
5 of 5 stars Reviewed June 14, 2015

Bit slow as we arrived on a Sunday, to be told Restaurant was closed, asked for directions to any restaurant or even shops - answer was a bit vague. However, once we spoke to another member of staff later that day, she arranged for food and also they opened the restaurant that evening, not only for us but several others.... More 

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear Mrs "Linda D", we would like overall thank you for your review and for your feedback during this special stay with us. We are glad to hear that we met your expectations and that you loved our connections, staff and good location. I have shared your comment with our whole team. We are very much grateful for your compliments!... More 

jmcd31
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed June 12, 2015

Overall this hotel could do better. Upon arrival, my friend had prebooked an upgraded room, only to be given a normal room. The upgrade was €30 per night and we seen in the room we were given initially you could request this for half the price. We phoned reception to raise the room error, we went to the "upgraded" room... More 

Was this review helpful? Yes 1
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "jlperez13", Thank you very much for your feedback following your recent stay with us. First of all we do apologize and we are of course very disheartened that your stay with us did not meet your expectations. On the other hand we are very sorry to read that you didn't have the chance to enjoy completely our usual service... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 11, 2015 via mobile

We enjoyed our stay in Donna Laura right on Tiber River. The wonderful helpful staff provided maps and directions to everything we wanted to visit. Breakfast was excellent and our lovely, clean room with a view. All within walking distance of the Peoples Gate to the historic city and Vatican City. We would definitely stay here again! Thanks for making... More 

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear Ann T, Thank you for your review and to have chosen our Donna Laura Palace Htl ! I am very glad to learn that you found our hotel fabulous and that you loved our staff, and good location. I will share your review with all our Staff in order to congratulate with them about your feedback . Once again,... More 

Bradford, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 2, 2015

5 nights away, hotel and staff were excellent in all respects. If you wanted to dine out take care to Google nearby eating places because not many within walking distance it seemed. Taxis into Rome easy and not expensive. Easy walk to Metro to take you into central Rome. We walked to the Vatican.

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "Alan D", Thank you for your 5-star review and to have chosen for the Donna Laura Palace Htl. I am delighted to read such a gleaming report of our Hotel, facilities, staff, location. I have shared your review with the whole team. We are very much grateful for your compliments! It is our goal to consistently provide customer satisfaction... More 

Vaslui, Romania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2015 via mobile

We stayed for 3 nights. The hotel was nice and clean, the dinning restaurant was small and cozy, the rest was ok. The breakfast was very good, a large variety of products and and esspresso bar (free).

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "bogdan999", Thank you for the great 5-star review and for your nice feedback. We are thrilled to hear that you loved our hotel and happy to learn you appreciation about the comfort, cleanliness and staff. I have shared your comment with my whole team as you have mentioned their level of service. We are very much grateful for your... More 

York, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

we stayed 4 nights and chose this because it was near transport to the centre. However we found we could walk everywhere we wanted. The Colosseum was the furthest away just under 2.5 miles. We enjoyed walking along the river. The hotel room was very nice with minibar but no facility for making a hot drink. AC not working unless... More 

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "Peajaysea", Thank you for your positive feedback and to have chosen the "Donna Laura Palace" for your stay in Rome! I am delighted to read such a lovely report about our Hotel, location and staff. Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities.... More 

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