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Donna Laura Palace Hotel

#327 of 1,268 Hotels in Rome
Certificate of Excellence
Lungotevere delle Armi 21, 00195 Rome, Italy
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Donna Laura Palace Hotel
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590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin
Top Contributor
52 reviews 52 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We approve the location of this hotel. Right at the river Tiber it's just three stops by tram to reach the Vatican. Service at front desk was ok, although the person behind the counter reminded me of a Segeant Major of the US Army. However, room and breakfast were ok, very friendly staff at the breakfast buffet and roomservice. Reasonable... More 

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Dundee, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Bit slow as we arrived on a Sunday, to be told Restaurant was closed, asked for directions to any restaurant or even shops - answer was a bit vague. However, once we spoke to another member of staff later that day, she arranged for food and also they opened the restaurant that evening, not only for us but several others.... More 

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Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear Mrs "Linda D", we would like overall thank you for your review and for your feedback during this special stay with us. We are glad to hear that we met your expectations and that you loved our connections, staff and good location. I have shared your comment with our whole team. We are very much grateful for your compliments!... More 

jmcd31
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Overall this hotel could do better. Upon arrival, my friend had prebooked an upgraded room, only to be given a normal room. The upgrade was €30 per night and we seen in the room we were given initially you could request this for half the price. We phoned reception to raise the room error, we went to the "upgraded" room... More 

Was this review helpful? Yes 1
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "jlperez13", Thank you very much for your feedback following your recent stay with us. First of all we do apologize and we are of course very disheartened that your stay with us did not meet your expectations. On the other hand we are very sorry to read that you didn't have the chance to enjoy completely our usual service... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed our stay in Donna Laura right on Tiber River. The wonderful helpful staff provided maps and directions to everything we wanted to visit. Breakfast was excellent and our lovely, clean room with a view. All within walking distance of the Peoples Gate to the historic city and Vatican City. We would definitely stay here again! Thanks for making... More 

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Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear Ann T, Thank you for your review and to have chosen our Donna Laura Palace Htl ! I am very glad to learn that you found our hotel fabulous and that you loved our staff, and good location. I will share your review with all our Staff in order to congratulate with them about your feedback . Once again,... More 

Bradford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

5 nights away, hotel and staff were excellent in all respects. If you wanted to dine out take care to Google nearby eating places because not many within walking distance it seemed. Taxis into Rome easy and not expensive. Easy walk to Metro to take you into central Rome. We walked to the Vatican.

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "Alan D", Thank you for your 5-star review and to have chosen for the Donna Laura Palace Htl. I am delighted to read such a gleaming report of our Hotel, facilities, staff, location. I have shared your review with the whole team. We are very much grateful for your compliments! It is our goal to consistently provide customer satisfaction... More 

Vaslui, Romania
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for 3 nights. The hotel was nice and clean, the dinning restaurant was small and cozy, the rest was ok. The breakfast was very good, a large variety of products and and esspresso bar (free).

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "bogdan999", Thank you for the great 5-star review and for your nice feedback. We are thrilled to hear that you loved our hotel and happy to learn you appreciation about the comfort, cleanliness and staff. I have shared your comment with my whole team as you have mentioned their level of service. We are very much grateful for your... More 

York, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

we stayed 4 nights and chose this because it was near transport to the centre. However we found we could walk everywhere we wanted. The Colosseum was the furthest away just under 2.5 miles. We enjoyed walking along the river. The hotel room was very nice with minibar but no facility for making a hot drink. AC not working unless... More 

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Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "Peajaysea", Thank you for your positive feedback and to have chosen the "Donna Laura Palace" for your stay in Rome! I am delighted to read such a lovely report about our Hotel, location and staff. Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities.... More 

Lilburn, Georgia
Contributor
18 reviews 18 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 19, 2015

My wife and I spent a long weekend in Rome and did not want to stay in the center where it can be quite hectic so we decided to try DLP. It is a nice, clean hotel, with friendly staff. Breakfast is included and you are on the west side of the Tiber River (actually there is a street between... More 

Was this review helpful? Yes 1
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear Mr Sean, Thank you for your positive feedback and to have chosen the Donna Laura Palace for your stay in Rome! I am delighted to read such a lovely report about our Hotel, location and staff. Your advice and suggestions regarding our location will be of great help for future guests in order to get more familiar with connections... More 

Weybridge, United Kingdom
Top Contributor
120 reviews 120 reviews
44 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed May 19, 2015

This hotel was booked by our tour operator, but seems good value and a quiet location, next to the river Tiber. It was about a 45 min walk to the archaeological centre and there are good economical restaurants nearby. The hotel is a little dated. The terrace bar doesn't open until June, and although our room had an espresso maker... More 

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear Mr "John4One", Thank you for your kind review and for your nice and sharp feedback about your stay with us. We are happy that you had a good experience and learn you appreciated our service and friendly staff. I take note about all the suggestions given in order to improve much more in the next future for all our... More 

Scunthorpe, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 18, 2015

Just returned from this hotel after 6 nights stay.Ideal location for visting Rome ,25 minutes walk to shopping area and 30 minutes walk to Vatican.Situated on busy road but didn't disturb our sleep,room of amble size and good bathroom also a small fridge handy to keep your own drinks etc in .Breakfast excellent selection of food available and very tasty... More 

Was this review helpful? Yes
Loan_Hotels, Guest Relations Manager at Donna Laura Palace Hotel, responded to this review

Dear "stevep195" , Thank you for the great 5-star review and for your nice feedback. We are thrilled to hear that you enjoyed our lovely Hotel, friendly & helpful staff, facilities I'm very glad to know that you loved the "Donna Laura Palace" especially for the staff and all the services offered during your stay. I have passed on your... More 

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