Modern, flexible, clean and great location. The hotel staff is very friendly and kind. I really recommend it and if we need to come, we wouldn't look for any other hotel! Thank you

Modern, flexible, clean and great location. The hotel staff is very friendly and kind. I really recommend it and if we need to come, we wouldn't look for any other hotel! Thank you
Positive points: Very well located, very friendly and helpful staff and speaks english perfectly. Cleaning every day. Good value for money.
Negative points: the bathroom floor had little slope and shower water puddled around the ground. The mattress is very uncomfortable. The WI-FI does not work on my phone, but were kind enough to lend me his Ipad.
Suggestion: Given...
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We thoroughly enjoyed our recent stay at Urben Suites. We stayed in Room 5N (it had it's own small terrace overlooking the courtyard). The location of Urben Suites was great. It as a quick walk to the Repubblica Metro stop and less than a 10 minute walk to Stazione Termini Roma.
The room was spacious, very clean and highly contemporary....
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We were very dissapointed by the hotel and it's staff. The bed was small and mattress was really bad, so we almost didn't sleep during the night. Furthermore the staff doesn't speak english and is not friendly.
Customer asked for a new mattress to the maid (who finally has a poor english) without asking for help to the receptionist who speaks fluent english.
We opened our business 7 months ago and we have new orthopedic mattresses suitable for 99% of customers. After about 2 thousands customer this is the first complaint about mattresses and i think this...
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This hotel is in a great location and the staff is very friendly and helpful. The room was very comfortable and modern. We also got a wonderful deal because we stayed in the off-season. We will definitely stay here again if we come back!
very clean and central hotel, nice and helpful staff. I will definitely stay again in Urben if i go again to Rome. The breakfast place is small but you socialize quickly with other guests as a result :)
The room is modern,quiet and very clean!The staff is very friendly...Value for money!!!
The good service is not perfect because there is no 24 hour reception. The hotel staff is just nice.
The reception is active 10 hours per day 7 days a week from 8 AM to 6 PM.
Everything in Urben is studied to give automatic services from access of the building to communication with management.
The reception is active during daytime to give you the warm welcome and helpful services.
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The property is locataed in the historic center of Rome,near Termini station and the Roman Forum . The room was clean and nice friendly staff. Only bad thing breakfast is not served.
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