I also booked a room online and had everything confirmed prior to leaving only to get there and find my room had been double booked. To be honest it was a blessing because the web site advertising the hotel is a work of creativity to say the least. I met 2 other couples in the hotel I was moved to... More

Are you ready for this....I swear I am not normally one to complain....Prior to leaving home I reconfirmed all accommodation a couple of times [just in case]. We also booked a room with balcony & private bathroom. We booked 8/9 months prior to visit. After reading comments in TripAdvisor [which still didn't put us off!] I thought it wise to... More

Arrived at Hotel IL Castello at 7.00p.m to be told that they had sold our room to someone else that day and that one of the staff would take us by taxi to another hotel a few blocks away. I had booked this double room for a total of 7 nights with balcony overlooking the garden and private bathroom 3... More

A no frills hostel/hotel but very central - two stops away on the underground from the main station. Lovely staff - very helpful - all staff were either Irish or Italian! Rooms are simple but sufficient and comfortable - bed, side lockers, table - better to request a room with a shower..worth it for the €20 extra. Excellent security. Drinks... More

We arrived at the hotel last weekend at midday and were told that due to a mix-up we had been reallocated in another hotel across the city - despite holding in my hand a confirmed reservation. This ended up being about three miles away (no offer of any taxi or bus fare - we were just handed a map) and... More