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BEST WESTERN Premier Hotel Royal Santina

4.0 of 5 Via Marsala 22, 00185 Rome, Italy
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Certificate of Excellence 2014
BEST WESTERN Premier Hotel Royal Santina
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BEST WESTERN Premier Hotel Royal Santina
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461 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Montclair, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed today NEW

I'm not sure what other guests are used to, however, this hotel is quite small. I call it a half of egg shell. The rooms aren't meant for two. There was a young lady that worked the bar area on Friday October 10,2014. She served us with efficiency and such grace. I have to applaud her. She made a gelato... More

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Lancs
Contributor
12 reviews 12 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stopped here with my wife and two grow up Daughters. Rooms are clean and beds comfatable. Hotel is ok Food in restraunt average, Breakfast was basic and not 4 star would rate it only as 2 star but rooms are 4 star. Hotel is situated in quite a poor area of Rome with lots of homeless on the streets.Considering what... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear 123Family, Thanks for your review. Your opinion is very important to us! I hope there will be another chance to see you soon, Kindest regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More

Atlanta, Georgia
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of the hotel is amazing for travelers. It's within a 3-minute walk of Termini station, which gets you anywhere around Rome, even the airport. The front desk people were helpful, if not the warmest. Breakfast was awesome. The room was small but comfortable, with a super comfy king bed. The mood lighting was cool! No complaints.

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Jennifer, I thank you for the lovely review. Pleased to read you liked the hotel and enjoyed the comfort of our rooms, the mood lighting and the breakfast service. We look forward to another occasion to welcome you, Arrivederci! Kindest regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great time, service was brilliant, we had the breakfast package which was amazing, the outdoor courtyard is peaceful and quiet. Reception were incredibly helpful following up our itinerary. The location is also hard not to mention with all major hop on hop off services literally across the road, adjacent the train and tram terminal. 😀

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Tom C, Thank you for the lovely comment. Look forward to see you again, Best regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a weekend trip and the location really could'nt be better, it was right outside the main Termini station so the whole of Rome was easily reached. The rooms were clean and tidy and had everything you needed, including wifi. The bathrooms were ultra modern and had frosted glass for doors etc so make sure... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Leanne C, Thank you for the nice comment. Our goal is customers' satisfaction and I am pleased you enjoyed your stay and appreciated our central location near the main centrail railway station Termini. Hopefully there will be soon another occasion to serve you, Very kind regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Standard of housekeeping is extremely poor. On the second day we were given filthy and stained used towels neatly folded, and after a complaint was lodged some fresh towels were provided but no apology was given by the hotel management. The staff are very unfriendly and appeared to treat English speaking guests with contempt. Breakfast was very ordinary and tasteless.... More

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear PAR1945, Thank you for the comment. I am sincerely sorry, please accept mine all the staff's apologies for having failed in meeting your expectations. As I often write, comments are important to us as they help us to improve. Ten days is rather a long time and I am wondering if you had the chance to let us know... More

Sunnyvale, California
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

The room had no dresser or wardrobe. Other than what appeared to be two tableware storage drawers at the bottom of the closet, there were no shelves on which to lay clothes, or drawers in which to stow them away. The shower did not have a proper enclosure. When taking a shower, water flooded approximately half the bathroom floor. There... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Dudley M, Thank you for having spent some time to write a comment about your stay at our hotel. I am sorry to read you did not enjoy your stay, I apologize. All comments are well accepted as they help us to focus on what needs improvement. However i wonder if you reported your disatisfaction to our reception staff... More

Sydney
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is brilliantly located so close to Rome termini, which is wonderful. My room was small and clean (if you ignored the toilet paper floating in the toilet) but was right on a courtyard so I couldn't open the blinds at all, as it was very public. However, it was a quiet time of year and I heard no... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Meg B, It's been a pleasure welcome you at our hotel and we are looking forward to another occasion to see you, Arrivederci! Best regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel in a good location if you need to catch the train several times. We had a double room. 2 x large Single beds. Good size bathroom with doors that you can section off if need-be. I wasn't a huge fan of the shower. It has one of those large overhead shower heads that come from ceiling. I just... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear amberella, Many thanks for your lovely review. I am really pleased to read your stay was comfortable hence offering a nice and comfortable vacation. Looking forward to welcome you again, Kind regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More

Perth, Australia
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights prior to joining our cruise ship in Civitavecchia. You couldn't hope for a better location, right opposite the main railway terminus and the 'Hop on Hop off' bus terminus. You could catch a train from the airport and just have a very short walk to the hotel. Being so close to the bus terminus... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Jane L, Many thanks for your lovely and detailed review about our hotel. I am gratified you have enjoyed the accommodation and the services we offer here. Hoping to have soon the pleasure to see you again. Best regards. Cinzia Guest Relations Best Western Premier Royal Santina Roscioli Hotels Group - Rome More

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Additional Information about BEST WESTERN Premier Hotel Royal Santina

Address: Via Marsala 22, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Hotel Royal Santina 4*
Number of rooms: 118
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Also Known As:
Royal Santina Rome
Royal Santina Hotel

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