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BEST WESTERN Premier Hotel Royal Santina

#240 of 1,269 Hotels in Rome
Certificate of Excellence
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Via Marsala 22, 00185 Rome, Italy
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BEST WESTERN Premier Hotel Royal Santina
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BEST WESTERN Premier Hotel Royal Santina
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587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florence, Italy
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed 3 nights early May and was pleasantly surprised at the quality of the food. Friendly helpful staff and close to Termini. Comfy room with great bedding and good sized bathroom including separate shower and bath. Worth noting that the air-con will turn off if the window is open but quite efficient if window closed. Sight-seeing bus stops right outside... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Suzanne818, Thank you very much for the nice comment. In the hope to be soon your preference in Rome, Kindest regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Canberra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 4 nights early April. The hotel itself was nice but the room was small, a bit kitschy. The bathroom was not good. Shower over bathtub, the top end of the bathtub had a large 'hob' which got water logged, so you couldn't put soap there and there was nowhere else but the other end of the tub. Needed to... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Tina S, Thank you for the review. I am sorry we failed in meeting your expectations. Your comments will help us to improve in order to offer a better experience to our future guests. Hoping you will give us the chance to welcome you again so to show you our improvements, Best regards. Cinzia Guest Relations BW Premier Royal... More 

Bakersfield
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was extremely friendly and assisted us with our questions. The room was a little small but comfortable. The breakfast was good, your standard breakfast like at any hotel. The area is a little sketchy, being near the train station. Not too much to do after dark.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Ofelia S, Thank you very much for your lovely comment. We definitevily look forward to see you again :) Kindest regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Belfast, United Kingdom
Top Contributor
61 reviews 61 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 15, 2015

We stayed three nights at this hotel. You can get the train from the airport to the termini, which is a few hundred yards from the hotel. Very good location for seeing the sights. My husband had asked for a high room and indeed we got one. It was very spacious. Unfortunately it looked out into a closed in yard,... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear PatB186470, Thank you very very much for the lovely comment. I am really pleased to read that we have come forward to your requests hence providing you a comfortable and enjoyable stay. Wishing to welcome you again very soon then! Best regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Zrenjanin, Serbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 15, 2015

I traveled with my husband, our 8 year old son, and a baby...I can say that location of this hotel saved us....First of all, the shuttle bus from the airport stops just in front of the hotel, ticket costs 6 euro...that was very helpful, especially when we go back home...We took tripple room, which was very comfortable. The room was... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear sanjav81, I love your comment and appreciated your compliments thank you!! We definetely are looking forward to welcome you again :) Very kind regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Guildford, England, United Kingdom
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 14, 2015

The hotel is in a perfect location opposite to the train station and the subway, the area is a bit scary and you must be carefull. The hotel was in a good condition, but if i compare it with other hotels of the same group "Best Western" it wasn't so good. The breakfast though was the worst breakfast ever in... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Giannis T, I thank you for your comment. I am sorry you were not completely satisfied with our hotel and specifically with our breakfast service. Your opinion is really important to us and, as we wish to improve, I'd like to know what reasons lead you to define our breakfast awful. It would be very important so to give... More 

Sunningdale, United Kingdom
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 6, 2015

We stayed for 3 nights at the BEST WESTERN Premier Hotel Royal Santina. From when we arrived we were quickly checked in and taken to our room. The rooms are clean, spacious and perfect if your only going to use your room to sleep and shower. The breakfast was great. We were offered cereals, toast, boiled eggs with fresh fruit... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Sportscra,3 Thank you very very much for your lovely comment! We look forward to the pleasure to welcome you again hopefully very soon :) Very kind regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Southam, United Kingdom
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 4, 2015

The hotel is modern, clean and stylish. My room on the 7th floor was quiet and average size for a double. The bed was very comfortable with good quality bedding. Adequate storage space and interesting coloured lighting but no comfortable chair to sit in and absolutely no view. The reception staff were very friendly and helpful. The restaurant was disappointing... More 

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear seepybee, Thank you for having spent some time to write a comment about your stay at our hotel. I am content to read you were satisfied with the accommodation. I am sorry you disliked our restaurant. I have taken notice of your remarks and I thank you for having reported your satisfaction. All comments also the negative ones are... More 

Ankara, Turkey
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2015

I stayed in this hotel for one nıght, my room was not in the street side and it was quiet at night, it is next to termini and you can get on bus which goes to airport easily, the breakfast was included to price, breakfast was good, but there was a middle age man from staff in the breakfast room... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear yalnız g, Thank you for the comment. I would like to sincerely apologize if one of our staff members in the breakfast room was unpolite. I can assure you that is not our standard. I will keep in consideration your report. Hoping this will not preclude us to be your choice in Rome next time you'll travel in Italy,... More 

Salt Lake City, Utah
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 29, 2015

We had a five night stay at this hotel and enjoyed our stay! Firstly we organized transportation from and to the airport for arrival and departure. The service was prompt and saved us from having to take a train or bus from FCO. The hotel is right next to Roma Termini station. You can either access the station by walking... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear madparent, What a nice comment ;) from me and on behalf of all the staff "Thank you"!! We do our best to make our guests feel comfortable and like at home and it's really nice when this is appreciated. Great to read you also enjoyed the central location of our hotel. It's been an honour have you here and... More 

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