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BEST WESTERN Premier Hotel Royal Santina

4.0 of 5 Via Marsala 22, 00185 Rome, Italy
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Certificate of Excellence 2014
BEST WESTERN Premier Hotel Royal Santina
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BEST WESTERN Premier Hotel Royal Santina
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507 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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San Francisco, California
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I am currently staying at Royal Santina. The staff are fantastic and have done everything they can to make my stay great. The breakfast is nothing major but is still good. The rooms are extremely small but nice. the bed is very comfortable. Had issues with housekeeping cleaning my room. But the minute I brought it to the attention of... More 

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Los Angeles, California
Top Contributor
175 reviews 175 reviews
122 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights. The hotel is conveniently located a 5-minute walk from the Termini railway station. In spite of this, my room (facing away from the street) was very quiet. The room was small but clean and nicely decorated. The bed and pillows were very comfortable. The bathroom was good size with excellent shower pressure. Room amenities include coffee... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear cqfp123, Thank you for your review. I have appreciated your sincerety very much and your opinion is important to us. For what concerns skim milk, I'd like to inform that is always available by asking to our staff. Moreover we offer gluten free and vegetable menus to our guests. While looking forward to see you again, I'd like to... More 

Tasmania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to the main train station. Nice room, modern bathroom. Good value in central Rome. Hop-on hop-off bus starts outside hotel, which is very handy as the bus gets full very quickly. Hotel takes tour groups and cruise ships so breakfast can be crowded.

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear luckyduck13, Thank you for the comment. Looking forward to welcome you again please accept our most sincere wishes for a very Merry Christmas! Best regards Cinzia Guest Relations BW Premier Royal Santina More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Location is perfect for tourists with lots of luggages as it's only few min walk from the Rome Ternini and metro station. Room is clean and cozy and the lighting effect is special. Service is okay but the staff are not very friendly (not bad though) and we don't feel welcomed. But overall speaking the hotel is still good given... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear JWong0316, Thank you for the comment. I am pleased to read you enjoyed your stay however I am sorry if our staff's attitude didn't meet your expectations. I apologize. I can assure you that all our customers are welcome, hospitalityis our job and we put our utmost effort to make our guests feel like at home. I hope you... More 

Voorheesville, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was in Rome as part of a tour and was very happy we stayed at the BW Royal Santina. This was a clean, modern hotel, and also convenient because it was right next to Termini Central train station and very near Piazza Repubblica, as well as metro stops. I have stayed in other hotels in Rome which were not... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear TravelGlobal14, Thank you very much for the lovely comment. I am glad you enjoyed your stay at our hotel. Hopefully soon there will be another occasion to welcome you, Merry Xmas and Happy New Year! Kind regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Lilydale, Australia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This was our first time in Rome and the location of the hotel next to Termini was very fortunate. The subway Metro gave you access to the blue and red lines as well as trains to the international airport. Yes there are plenty of people asking for money, or selling umbrellas and selfie extension rods for iPhone and trying to... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear StephenIG, Thank you for the nice comment. I have loved all the details, which I am certain, will be very useful to the readers who are thinking about booking a vacation in Rome. We are looking forward to welcome you again, Merry Christmas! Kindest regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Norfolk
Contributor
19 reviews 19 reviews
13 hotel reviews
222 helpful votes 222 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is in a great location opposite the main train terminal and the sightseeing buses stop outside the hotel so great for links all around Rome. You can walk to the Trevi fountain approx 25 minutes. The hotel is clean and staff are friendly and helpful I would definetly stay again

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear twighligh, I thank you very much for the lovely comment. I am glad we have fulfilled your expectations and that the professionality of our staff was also satisfactory and appreciated . I take this occasion to wish you Merry Xmas and Happy New Year 2015. Kindest regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very well located, very close to Termini Station. It is possible to walk to the main attractions in Rome, Vatican is a little far away but is also possible to walk. The price is affordable and fair. The room is clean and quite modern. The breakfast could be better, it's not in line with other same-category hotels.

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Daniel N, Thanks for the comment. I am sorry if you didi not enjoy our breakfast, however, as you are not offering more details, it is hard for me to understand what in the specific needs ameliorating. As we are constantly working to upgrade our service, I would like to invite you to contact me directly. Looking forward to... More 

Athens, Greece
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice modern rooms but bit small, reception staff politically correct but not smiling and distant, hotels'cuisine average and bit expensive for the quality, very good breakfast with lots of choice, very bad internet connection in the room but works fine in public areas The location across the railway station is very convenient for those traveling

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear endy14, Thank you for the review. I have taken notice of your comments and opinions. I am puzzled for what concerns the internet connection for which we have not been reported any disservice. I apologize for the distress. I do hope there will be another occasion to see you, Best regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli... More 

Port Coquitlam, Canada
Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here a little while ago and was very satisfied with it. There was nothing bad about it... the food was good, the rooms were good and the staff were friendly and helpful. I am going back to Rome in March and I am going to try and stay here once again.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear dcorb72, Many thanks for your lovely review. We look forward to welcome you again in march! Kindest regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

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Additional Information about BEST WESTERN Premier Hotel Royal Santina

Address: Via Marsala 22, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Hotel Royal Santina 4*
Number of rooms: 118
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Also Known As:
Royal Santina Rome
Royal Santina Hotel
Hotel Style:
#91 Luxury Hotel in Rome
#122 Business Hotel in Rome
#126 Romantic Hotel in Rome
#158 Family Hotel in Rome

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