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BEST WESTERN Premier Hotel Royal Santina

4.0 of 5 Via Marsala 22, 00185 Rome, Italy
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Certificate of Excellence 2014
BEST WESTERN Premier Hotel Royal Santina
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BEST WESTERN Premier Hotel Royal Santina
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526 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kolkata (Calcutta), India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very near to Termini, this modern swanky hotel lived up to our expectations. Well appointed rooms, spacious bathroom, and a lovely balcony that overlooked the skyline of Rome - made our stay very special. The proximity to Roma Termini makes traveling and exploring around Rome very easy andalso the neighborhood has great places to eat! The breakfast offered was ok... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear GargiC201, Many thanks for your lovely comment and for the compliments. I am glad you have appreciated our hotel and had a comfortable stay. Hoping to be your choice for your next trip to Rome too, Kind regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our Room: Double Room We arrived at Roma Termini in the late afternoon and made our way to the hotel, a quick 5 minute walk up via Marsala. Checked in promptly and got assigned our room. On first impression, the Royal Santina looked like a hotel that obviously made the effort to renovate and modernize itself, but skimped in the... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Shawn L, Thank you for having spent some of your time to write a comment about your recent stay at our hotel. Your opinion is important to us and we are willing to take in great consideration all negative comments since they help us to focus on what needs to be improving. However I would like to underline one... More 

Wellington, New Zealand
Top Contributor
55 reviews 55 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

stayed here for 2 nights in December. 2 minutes walk from train station where metro is based. 25 minute walk to Colliseseum or 2 stops on metro. Good,new rooms, great service and good buffet. Will recommend for rome travellers, some may find rooms small but were fine for me! Very well priced

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Swannynz, Many thanks for your amaible comment. I am pleased you have appreciated the hotel and the location hence offering you a comfortable stay in our beautiful city. We look forward to see you again soon! Best regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Royal Santina on a 5-day visit to Rome for New Year organized by an agency. It was one of 4 hotels we could choose from and we are happy we ended up there. It turned out all daily tours started from our hotel. All others had to walk 5-10 min from their hotels. That was the biggest... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Georgi Z, Thank you for the nice review. I am pleased to read your stay was comfortable and location was good. I am sorry for the trouble you probably had to go through on Christmas Eve since no taxis were available. We are provided with an automatic system which contacts directly the taxi company. In the event there are... More 

Wakefield, England, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We visited this hotel for a break in December and can't rate it highly enough! Friendly staff who helped us out when our return flight was cancelled, spotless rooms,good choice of breakfast menu. It is close to the Termini railway station and the city tour bus and airport shuttle buses all stop opposite it. Some of Rome's tourist attractions are... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Karen M, Thank you very much for your nice comment. Hoping to see you again soon, Kind regards. Cinzia Guest Relations BW Premier Royal Santina Roscioli Hotels Group - Rome More 

Gwangju, South Korea
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The first time that I visited this hotel was may 2010.And It was 6th time visit.Hotel is very clean,modern,and renewed!The breakfast was slightly poor,But I like salame and prosciutto so it was not bad to me.I recommend you to try a italian torta at buffet because it's so nice. Also staffs were very friendly to us.And the hotel is 2mins... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Gene0921, First of all I'd like to thank you for your precious loyalty. Last time you were here I am sure you have noticed the improvements done to our breakfast service by introducing many new products in order to satisfy all tastes. We look forward to welcome you for the 7th time! Very kind regards. Cinzia Guest Relations BW... More 

San Francisco, California
Contributor
18 reviews 18 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am currently staying at Royal Santina. The staff are fantastic and have done everything they can to make my stay great. The breakfast is nothing major but is still good. The rooms are extremely small but nice. the bed is very comfortable. Had issues with housekeeping cleaning my room. But the minute I brought it to the attention of... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear Davesfo19, Thank you for the lovely comment. I am pleased to read your issue with the housekeeping was solved after taking it to the attention of our staff, however I feel we should apologize anyhow for haven't prevent it. I do hope you will come to stay with us, upon that occasion please feel free to ask for a... More 

Los Angeles, California
Top Contributor
175 reviews 175 reviews
122 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed December 21, 2014

Stayed for 3 nights. The hotel is conveniently located a 5-minute walk from the Termini railway station. In spite of this, my room (facing away from the street) was very quiet. The room was small but clean and nicely decorated. The bed and pillows were very comfortable. The bathroom was good size with excellent shower pressure. Room amenities include coffee... More 

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear cqfp123, Thank you for your review. I have appreciated your sincerety very much and your opinion is important to us. For what concerns skim milk, I'd like to inform that is always available by asking to our staff. Moreover we offer gluten free and vegetable menus to our guests. While looking forward to see you again, I'd like to... More 

Tasmania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 20, 2014

Close to the main train station. Nice room, modern bathroom. Good value in central Rome. Hop-on hop-off bus starts outside hotel, which is very handy as the bus gets full very quickly. Hotel takes tour groups and cruise ships so breakfast can be crowded.

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear luckyduck13, Thank you for the comment. Looking forward to welcome you again please accept our most sincere wishes for a very Merry Christmas! Best regards Cinzia Guest Relations BW Premier Royal Santina More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014 via mobile

Location is perfect for tourists with lots of luggages as it's only few min walk from the Rome Ternini and metro station. Room is clean and cozy and the lighting effect is special. Service is okay but the staff are not very friendly (not bad though) and we don't feel welcomed. But overall speaking the hotel is still good given... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review

Dear JWong0316, Thank you for the comment. I am pleased to read you enjoyed your stay however I am sorry if our staff's attitude didn't meet your expectations. I apologize. I can assure you that all our customers are welcome, hospitalityis our job and we put our utmost effort to make our guests feel like at home. I hope you... More 

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Additional Information about BEST WESTERN Premier Hotel Royal Santina

Address: Via Marsala 22, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Hotel Royal Santina 4*
Number of rooms: 118
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Also Known As:
Royal Santina Rome
Royal Santina Hotel
Hotel Style:
#95 Luxury Hotel in Rome
#129 Romantic Hotel in Rome
#131 Business Hotel in Rome
#157 Family Hotel in Rome

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