When the reservation was made, it was for a specific accommodation which was paid in advance(3rd or 4th floor with a balcony). When we arrived we were told that "oh thats just a request" despite the contract which was printed! We were placed in a cell like room with no windows and a nonfunctioning shower. The hotel was well aware... more

We arrived close to midnight. Check in was very quick. We requested a quiet room and got one. The room was nicely furnished and was always made to the same high standard. Shampoos etc… were replaced daily. The people at reception were extremely helpful, especially George who looked after us and recommended very nice restaurants for dinner. The hotel is... more

We stayed at the hotel for three days. It has been a very pleasant experience. We were greeted warmly and during all our stay all the staff was kind and helpful. We appreciated very much the suggestions the reception gave us for the tours: the hotel organizes personal tours of the city! The room we checked in was very nice... more

I am so glad that we decided to stay here! The location of this hotel is fantastic. Virtually at the top of the Spanish steps, a 1 minute walk. You have the 5 star hotels as neighbours...The breakfast was the best in our travels in Italy..Cold cuts, fruit, bacon and eggs, yoghurt, breads, cappucino etc......Just perfect.. Rooms were sparsley decorated... more

THE PICTURES ON THE INTERNET ARE DEFINATELY MISLEADING! Honestly, I recomend to see your room in person before making a reservation. After an exausting 8 hour flight from the states, we pulled into this hotel hoping for the pictures we saw on the internet; a hotel that had old charm but had modern upgrades. When we firsted walked in front... more

This was our first trip to Rome and I knew nothing about the city in terms of where I would want to go, etc. My husband made all the arrangements for this trip as it was a surprise for my birthday. The hotel location was actually rather inconvenient for him - he was attending a conference for 3 days of... more

Staff is top notch and professional. They try very hard to please their guests however the "guts" of the hotel are old, it is very small (the one lift holds 3 people elbow to elbow) and although the rooms (some) have had a makeover they are still small and awkward. Street noise is bad (sanitation trucks, scooters, birds/seagulls). A party... more

This hotel is strategically placed within 2 minutes walk from the top of the Spanish Steps. It is also in close proximity to excellent restaurants and shopping. The hotel rooms themselves (and we booked two rooms) are well renovated, spacious and with excellent bathroom facilties. The service was overwhelming good and the staff very attentive. The breakfast served were exceptional,... more

i booked this hotel before i read a lot of reviews somenot so kind.so it was a great surprise to find such a great hotel. first , it is an older place,though renovated recently. the room was great, large , clean and almost regal. the bathroom large and clean with a great shower.even facing the street ,the room was quiet.... more