The hotel is severely run down. Light switches pushed into the walls and broken. The bed was awful, someone's laundry was hanging in the hallway. There were five staff members and only two guests in the lobby and it took 15 minutes to check me in because they were talking to each other. The room felt grimy, broken, and the...
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Dear guest,
Sorry but your comment make us smile a little bit especially when you write that we are not close to Spanish steps. But fortunatly all other comments and all other guest's witnesses can show a different point of view from yours. In any case you stayed in the room more than 2 hours (this is to say that...
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Hotel De Petris is located at 3 minutes walking distance from the Trevi Fountain. Also nearby (same distance) is metro stop Barberine of line A.
The staff is very very kind and always ready to help. Also the manager is many times present in the hotel or breakfast room and he surely can makes great cappuccino's! Everybody speaks English very...
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Thank you so much for being our guest in THE HEART OF ROME.
it was a great pleasure and we will be waiting for you to come back visiting us and tasting our cappucinos!
thank you and Best regards
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The location was good and peaceful.Short walk from the Termini station.Breakfast was abundant, used in Italy to a modest breakfast. You should request rooms in the hotel, was also a separate loft apartment on the ground floor with windows only on the street. I could visit the same hotel next time.Stuff was friendly and helpful
Dear client, thank you so much for your nice comment!!
Our loft is one our special rooms but next time we are sure you will be also satisfied enough with other our rooms!
Come back soon!!
Best Regards
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We were at the hotel in September after we ordered Superior room six months in advance.
After reading reviews that there are many rooms outdated, We decided not to take a chance and booked in advance superior room.
Do you think it helped? - Maybe in another hotel which is run in a more fair but not at this hotel....
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Dear Madam,
Thank you for being our client.
We perfectly remember about you and about what happened with you.
You reserved a superior room and we gave you a beautiful superior room. You came and said that the room was tiny for you so we immediatly told you that you could change the room.
The day after we waited and...
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I traveled with my mother (70) and my baby (8 months) and w are so satisfied with this hotel.
Its near all monuments and bus and metro and shops.Too much cleaned, and with many details that do your visit more nice. Breakfast also so good
Special mention to the crew, every people was attented and too much simpathy with may...
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Dear Guest,
Thank you so much for putting your kind impression.
Your family was lovely and for us it has been a pleasure to take care of all of you!!
We really hope you will come back soon to visit us!!
Best regards
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I would have given this a 'poor' rating, except that had we not been on our honeymoon, we may not have minded what happened at this hotel as much.
Where to begin - Rome was the middle leg of our 2 week stay in Italy. We arrived at the hotel after an almost 3 hour trip from our first destination...
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Dear Guest,
We are really sorry you had such problems during your staying. Unfortunatly sometimes this kind of problems can occur beyond our will and even if guests are on honeymoon.
Above all we are sorry about the evident misunderstanding you had with our staff who is always very helpful and ready to listen as other clients' experiences can witness,...
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we made a reservation to 22/12/11 due to the good location and good price, and the "free cancellation policy". then we read here about the constraction and other bad reviews, so we cancelled our reservation - we made a few cancellation notices - by phone, by e mail, and by the hotel's web site in 14/11/12.
we made a reservation...
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Dear Not Client,
Our cancellation Policy is well clear and clearly written anywhere.
You reserved twice and cancelled just one reservation. So we did wrote you to be aware that if you would not cancel the sencond one you would be charged for the 1st night. You did not cancel and we did charge you.
You did blackmail us but...
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We have just returned from spending four nights in the hotel - we were in the annexe across the road. We were made to feel very welcome by all the reception staff, who always had a friendly word and appeared to be delighted to see us each morning and evening. The hotel is convenient for many sights and also for...
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Thank you very very much for your nice comment!!
Your impression is absolutely real as for us is a great pleasure to make our job and to see our clients every morning and every evening and above all for us it is a great pleasure to make all of them satisfied and happy.
We hope to have you here again...
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I have stayed here 3 times and I am yet to be disappointed. 6 of us on most recent stay (family and friends) and no complaints from anyone. Great location, rooms comfortable and warm despite the snow outside. The breakast is good although although a bit crowded at peak times! The staff are always friendly and helpful. The added bonus...
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Thank you so much for your kind review and for understanding the spirit of our job and our Hotel.
We really hope to have you here as guest again as soon as possible
Best Regards
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The only reason to choose this hotel should be the location combined with the price. If you are looking for a decent hotel close to Trevi Fountain without having to pay a fortune then this is not a bad choice. However try to minimize the amount of time you spend in the room and spend more time in Rome!
Thank you for putting your impression.
We hope to have you here again
Best Regards
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