Receptionists overall are rude (except one gentleman during the evening shift). Hotel is not convenient for families with babies, quarduple room is at the 4th floor, elevator (the slowest one in the world) goes up to 3rd. Then one has to carry luggage, prams, kids etc and "crawl" the narrow steps. They don't inform about this. Room is overall good.... More

Very rude staff except for one nice young woman. Horrible location, very scary area. The pictures on their site do not show the reality. Noisy. We were devastated on arrival but the hotel was prepaid by the agent. We had no choice but to stay there. Run away!!!!!!!!!!! More

Have booked this hotel through Flight Center but was a huge mistake.Arrived from Paris after 12 hours on train ,got here around 10 pm to find this s..t hole.No power in the room at arrival,hot evening and the size of the room,NO EXAGERATION, a prison cell. I demanded a better room but I was told is nothing availableu until next... More

The front desk assistance was HORIBLE ( beside one nice young man ) all the rest of the front desk people where impatient, rude, and just plain mean to us. The location although somewhat close to the metro station is a slum, in the room the heat was ether not working ( December!!! ) or too hot, you cannot control... More

I had booked an additional night at the Center Hotel , to follow on after a small group tour booking. On checking in, I was told I had the same room for both nights, then about 10 mins later, I was told I would need to change rooms for the second night, then by that evening, I was told I... More

I will start with the positives..... the staff were lovely - spoke great English and gave us directions to get into the centre of town. It was also very clean and we had new towels etc every day. It was about a 15 minute walk to the Colessium, or if you didn't want to walk there was a tube about... More

the hotel is no more than 10 minutes from termini, (walk left straight out of the station). the hotel was very clean, we had fresh towels etc.. everyday. and the staff were really friendly, they gave us a good map when we checked in and told us the best way to get to the attractions. its in a good location... More

This review is a little late, but here it is. I stayed here six months ago. The hotel was dark and somewhat dirty, The room reeked of raw sewage. There was a sign in the room that stated in three languages to call the front desk if there was a "suspicious intruder in your room" -sounds made up, but this... More

Great location by the train station and metro even though you have to walk a bit (10 minutes). Room was cleaned every day, clean towels, gave you shampoo/soap/new towels every day, shower is a little tricky because it's teeny tiny (has great water pressure) but I'm 56 years old & fussy and I thought it was fine, wonderful continental breakfast,... More