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Sheraton Parco de' Medici Rome Hotel

Viale Salvatore Rebecchini, 39, 00148 Rome, Italy
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Sheraton Parco de' Medici Rome Hotel
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1,356 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I thought by staying in a 4 star Sheraton it would be a safe bet. But this hotel looks like a Sheraton but fails in lots of departments the wifi Is very poor and hard to connect to, there is no iron and ironing board service in room you have to go to the special room to use the iron... More 

Helpful?
Thank Robert B
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear Robert B., First of all please allow me to thank you for your kind preference of the Sheraton Parco de' Medici Rome Hotel and for finding the time to publish your review. Thank you further for taking the time to inform us of your opinion; feedback from our guests, both positive and negative, allows us to constantly improve our... More 

Soestdijk, The Netherlands
Level Contributor
250 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

I had not been in this place for a while but paid a return visit. The hotel complex has 3 buildings and you always end up at the wrong one when the taxi drops you of. But fortunately they have a shuttle bus running between the 3 buildings. This time I didn't stay in the one with the swimming pool... More 

Helpful?
1 Thank FrankWhileTraveling
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear FrankWhileTraveling, Thank you for your kind preference of the Sheraton Parco de' Medici Rome Hotel during your recent visit to the Eternal City and for publishing your review. Thank you for taking the time to inform us of your opinion; feedback from our guests, both positive and negative, allows us to constantly improve our service and grow as a... More 

White Plains, New York
Level Contributor
276 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
5 of 5 stars Reviewed December 23, 2015

We flew from New York to Rome before a cruise and stayed a few minutes away from the airport at this beautiful site with a golf course. The only hitch came when there was no bell man to take the luggage to our room. The elevator was so small that only one of us could get in at a time... More 

Helpful?
Thank 911carolg
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear 911carolg, Thank you for your kind preference of the Sheraton Parco de' Medici Rome Hotel and for publishing your review. Thank you for taking the time to inform us of your opinion; feedback from our guests, both positive and negative, allows us to constantly improve our service and grow as a property. I am delighted to learn that you... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 21, 2015

The staff was courteous and answered all the requests on time. Was explained everything by the hotel staff and the icing on the cake was the shuttle service to Rome city centre which is at every hour. Though they can improve the same by running it every 30 minutes. This is primarily a business hotel, very near to the FCO... More 

Helpful?
Thank AshBerr
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear AshBerr, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests.... More 

Brooklyn, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 18, 2015 via mobile

Upon my arrival the staff was very friendly and courteous. I only stayed for one night and I left really early on the morning so I can't comment on the breakfast staff and service. At 4 Am I had to dial the front desk at least 5 times in order to get thru so they can arrange a cab to... More 

Helpful?
1 Thank mgross123
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear Mgross123, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests.... More 

Herceg-Novi, Montenegro
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 17, 2015

This hotel was quite a dissapointment, as it is very business-oriented, rooms are small and very basic. Don't book rooms on the ground floor of the main building, as people will go to and from breakfast right before your window - or you need to remember to keep your curtains closed almost always. Food in the restaurant is also nothing... More 

Helpful?
Thank Kate_Moray
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear Kate_Moray, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. Regarding your kind comment about the location I regret that we failed to meet your expectations during your last stay. Our honoured guests choose our hotel as for business as for our famous parkland, but also for who want... More 

Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed December 15, 2015 via mobile

Had the worst experience as the staff was not at all courteous. Noone cared for the request of the guests. Breakfast was cold and didnot had variety. No staff member present to help for the request pf guests. Very small rooms. Also there was no wifi in room which is provided by all hotels.

Helpful?
Thank Kshitij G
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear Mr Kshitij G. I herewith wish to thank you for your kind preference of the Sheraton Parco de' Medici Rome Hotel during your recent visit to Rome and for having taken the time to publish your review Regarding your kind comment about our service and staff we are truly sorry for what happened. Please be informed that we summoned... More 

Travelers are raving about these Rome hotels

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 12, 2015

The Sheraton Parco is made up of three "wings", not joined to each other. We arrived, no surprise at the wrong wing, so had to take a hotel shuttle bus to the correct wing. The room key card said we had been given an upgrade, but I am not sure this is entirely accurate. The bed is certainly very comfortable.... More 

Helpful?
Thank Dubaichap
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear Dubaichap, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. Regarding your kind comment, I regret that we are not be able to satisfy your expectations during your last stay. Our premises as a matter of fact is divided in three main buildings, as we have published everywhere. With... More 

Al Khobar, Saudi Arabia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed December 10, 2015 via mobile

Small rooms, smaller window, shower was broken, noone clears the plates from the room even after reminding at night and also requesting the reception the next day, average breakfast choice, far from the city.. Only good thing was its shuttle bus facility to escape into the city! Dont go by the name while bookinh. its not worth the money.

Helpful?
Thank Crasta_JenKen
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear Crasta_JenKen, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. Regarding your kind comments please be informed that we are devastated to learn that we have missed our opportunity to impress you whilst we had the chance to do so. Please contact us at sheratonparco@sheratonparco.com so that we may... More 

Melbourne, Australia
Level Contributor
12 reviews
6 hotel reviews
4 of 5 stars Reviewed December 5, 2015

It's a huge hotel with 3 separated buildings. It's next door to the golf court but far away from the city centre, and the shuttle service isn't as good as Marriott's, very limited timetable. I stayed for 2 weeks and got a spacious room with the golf court view, pretty nice. My arriving day was a bit chaotic as I... More 

Helpful?
Thank JoeQiaoqiWang
Direzione_Operativa, Public Relations Manager at Sheraton Parco de' Medici Rome Hotel, responded to this review

Dear JoeQiaoqiWang, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests.... More 

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