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Mercure Roma West

#552 of 1,271 Hotels in Rome
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
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1 room 1 adult
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799 Reviews from our TripAdvisor Community

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New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A comfortable one for a short stay ,though a no for Rome sightseeing..breakfast was good with varieties.The staffs are good.The room is comfortable but no wifi in room. You have to go to lobby and that too paid.Its a good choice for short stay and near to airport.The bus service is there.

Helpful?
Thank wanderer672014
Binan
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The room that we got was pretty spacious and clean. They have free Wi-Fi in the lobby but we didn't have in the room. The front desk officer we talked to upon check-out was pretty nice and helpful as well. This hotel is outside the city-centre.

Helpful?
Thank ninomendoza
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for comments and the time that he has spent, we will continue to improve to keep our standards always good standard and meet the future, the needs of our customers. As for the wifi in the room, just ask at the reception access credentials. Thank you More 

Oxford, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Even though this hotel is a little further out of Rome, hence the cheaper rate, the free shuttle service is great and the onward tube into Rome is easy. Rooms are a good size and staff are helpful. Be warned though the pool is not a swimming pool its a spa pool and we were told that if the children... More 

Helpful?
Thank ajhchapel
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear guest, thank you for your time and your comments, this suggestions help us to improve our standards and services. Thanks again More 

Dublin, Ireland
1 review
1 of 5 stars Reviewed January 4, 2016

Myself, my husband and 2 children stayed in this hotel recently and have to say it was the worst hotel I have ever stayed in. Firstly the website would not allow us to book for 2 children and 2 adults staying in the same room. The website showed that there were family rooms available at the time, but we ended... More 

Helpful?
Thank Cumhaill
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear guest, Thank you for your comment and for the time it has dedicated to describe all the points that have not met your expectations. I assure you that I and all my staff, we strive every day to ensure the standards of service and hospitality at the highest level and will continue to do so again. However thanks to... More 

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Milan, Italy
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 13, 2015

The front desk staff is great and help you with good clear explanation. Nice rooms, very clean. Good breakfast with large choices of bread, cheeses, cold cuts, fruits and coffees. I love the spa area and fitness center with pool! The hotel is well located in the Eur district, near the new Fiera di Roma exhibition center, not far from... More 

Helpful?
Thank Giulia D
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Guest, thnak you very much for your appreciations and for your comments, I assure that this considerations help us to improve our attention for the services standards. I hope to continue in the future to have your confidence. Thanks again More 

Ashford Kent
Level Contributor
20 reviews
6 hotel reviews
5 of 5 stars Reviewed November 7, 2015 via mobile

Stayed here for 4 nights as a birthday treat courtesy of my lovely daughter. Lovely hotel, beautiful spacious room and bathroom with plenty of big fluffy towels. We made excellent use of the free shuttle bus to get us to and from the local metro station as the hotel is some distance from the city. Really easy to book and... More 

Helpful?
Thank Karen P
gmdirezione, General Manager at Mercure Roma West, responded to this review

Dear Guest, thank you very much for your consideration and your comments. Your appreciations, help us to improve our attention on the standards of our hotel, for to guarantee always a good services for our guests. Thanks again More 

Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 24, 2015

If you are driving your own vehicle then you should be OK. Mercure Rome West is no where near anything of significance and a total waste of money if you require transportation. Before I arrived I requested transportation from Airport to the Hotel and just before arrival to the Airport, I was notified that the last shuttle leaves the Airport... More 

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Helpful?
1 Thank bbbld
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear guest, thank you very much for your comments, but I want to clarify that all the information about the trips of our free shuttle bus are written on the website, but I'm sorry if there was a misunderstanding, Anyway I assure all my effort to improve this information about the shuttle bus. Thanks again for you suggestions. More 

Mumbai (Bombay), India
Level Contributor
252 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed October 22, 2015

We just stayed a night as a couple in this hotel after our visit to Vatican. It has clean bathrooms and very comfortable bed. The staff are courteous and the breakfast spread is nice. Definitely worth consideration for brief stays in

Helpful?
Thank KhalidNavigator
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Guest, thank you very much for your comments, this are for us a good charge for to continue at working improve our attention and standard for our guests. Thanks again and I hope you come back in our hotels Mercure. More 

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