We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Roma West

#572 of 1,267 Hotels in Rome
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Mercure Roma West
View Map
Add Photo Write a Review

703 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    151
    269
    156
    83
    44
See reviews for
162
209
44
169
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (703)
  • Mar-May only
    (211)
  • Jun-Aug only
    (188)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (146)
All months
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

The hotel is nice, the staff pleasant and the rooms generally comfortable. We had a cracked sink in the bathroom and the mirror was also damaged. The information about the shuttle bus to and from the nearest metro station and the airport is misleading. The buses are not as frequent as it would appear and there are only 8 seats.... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review
Google Translation

Gentile cliente, La ringrazio per il suo commento ed il tempo che ci ha dedicato. Per quanto riguarda la distanza... More 

1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is pleasant inside as are there staff. The distance from central Rome is misleading, the shuttle buses are much more infrequent than the table given and the bus only holds 8 seats where as there are several 100 people!!The breakfasts are way to over priced for what you get offering you not a great selection for 15€ per... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, Thank you for your comment and the time he has spent. As for the distance from the center I hope to have been able to appreciate the free shuttle to the nearest metro that in ten minutes leads to the "Coliseum". As for breakfast I can guarantee that a variety F & B well above the standards of... More 

Bad Durkheim, Germany
5 of 5 stars Reviewed 1 week ago

Everything was excellent, we have found only the breakfast a little bit expensive - compare to another hotels. Otherwise, the whole service was SUPER!!! There were an organised trip to the center of the city, we have found it very helpful and comfortable. The spa was also pleasurable and intimate. Thank You for everything.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, Thank you for your comment and for having enjoyed our hotel and the reception staff. This helps us to improve more to guarantee the standard level for our customers. Thanks again, and we hope to have you soon again our guest. More 

Dubai, United Arab Emirates
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked this hotel using my tried and trusted www.expedia.co.uk. I clicked on all the important things that I needed .... Airport transportation. Up popped this hotel. Clicked on it, seemed to have nice reviews, people mentioned the airport shuttle and that it was handy. I acknowledged on the booking sheet that I had to give notice to arrange my... More 

Was this review helpful? Yes 1
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, Thank you for leaving your comments about our hotel, and I am pleased to answer you. On all of our hotel booking sites direct and indirect is specified clearly what the schedules of free airport transfers with a specific PDF file, then during the booking process the customer is fully informed, so do not understand what it is... More 

Travelers are raving about these Rome hotels

Sydney, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have now stayed twice here and each time staff are very professional and very willing to assist. The hotel offers a shuttle service to airport and railway terminal several times available . I have utilised this service on both occasions through hotel bookings and email correspondence. Staff are prompt with email replies I highly recommend Mercure Rome West and... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear guest, thank you for appreciating our hotel and the experties and hospitality of my staff, we will continue to improve to guarantee optimum standards for our customers, thank you again for your comment. More 

London, United Kingdom
Level Contributor
122 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Like the title says, this is a nice well presented hotel but in a bad neighbourhood!!! which is why only 3 stars! Firstly check in and out was simple and easy with friendly staff, the hotel is clean and very large in scale. The rooms were really nice, very elegant Italian styled which were a decent size. Sadly the let... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for appreciating our hotel and our standards, I'm sorry for what happened to your car, in the parking lot "unguarded" in front of the hotel. I can guarantee that on the occasion of the event to which you refer, we proceeded to the area to control the front of the hotel by armed guards both day... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for a 7 nights. From the moment we walked in we felt "guests" and not "customers": the receptionists were extremely busy, nonetheless they never stopped smiling and being attentive. Walking down the corridors every time we met a member of the staff we were enthusiastically greeted, the spa and pool attendants were really nice too.... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, Thank you for appreciating our hotel, but especially for having appreciated the dedication and professionalism of the staff, this is a reason to continue to grow and improve, to always ensure a good standard of service for our customers. thanks More 

Paris, France
Level Contributor
158 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

we came to this hotel for a one night stay. the hotel is very clean an very nice our rooms were well kept and tidy. our stay was ok untill one of our cars got there window smashed in the front parking and the staff was kind enough to help us out for the cleaning of the interior of the... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your time to fill out our questionnaire and thank you for your suggestions, regarding the video for privacy video can only be issued to the police and not to the customer directly, to his knowledge isWe offer our customers a garage free of charge, regarding the city tax is unfortunately a fee the municipality of... More 

Greenbank, Queensland, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel rooms beds were hard and not comfortable. Asking the hotel gets you nowhere. The hotel room feels cheap and nasty. It is like they have an affinity for IKEA furniture. The hotels pool and spa have unreasonable expectations and is almost impossible to get into. Rude customer service. All in all I would never stay again

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your time to fill out our questionnaire and I apologize if you did not like our services, I can assure you that our hotel is well above the standard of 4 stars, but I take knowledge of what you noticed and I will work to further improve and ensure an even more comfortable, hoping to... More 

Malta
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 20, 2015

Since the hotel is located 20 minutes away by taxi from Fumicino airport and 40 minutes away by coach from Rome city centre, it is not the ideal hotel for the holiday traveler. The hotel does offer a free shuttle service to the nearest 'Metro' station but the seats and schedule times must be prebooked in advance at the hotel... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Guest, thank you very much for your comments and for appreciate our services and our Hotel, this is very important for us and for to improve our attention and professionality to keep standards of the Mercure Brand. Thnaks again More 

Questions? Get answers from hotel staff and past guests. Ask a question

193 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (150)
Viewed
Room/suite (32)
Viewed
Pool/beach area (10)
Viewed
Hotel & grounds (11)
Viewed
Dining (6)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (9)
Viewed
View from room (1)
Viewed
Other (80)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Business center/function rooms (6)
Viewed
View from room (1)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (1)
Viewed
Bathroom (2)
Viewed
Room/suite (9)
Viewed
Dining (5)
Viewed
Other (11)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Rome hotels
13.0 mi away
Novotel Roma La Rustica
Novotel Roma La Rustica
#505 of 1,267 in Rome
4.0 of 5 stars 690 reviews
1.8 mi away
All Time Relais & Sport Hotel
3.3 mi away
Ibis Roma Fiera
Ibis Roma Fiera
#619 of 1,267 in Rome
3.5 of 5 stars 815 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Hotel Aris Garden
Hotel Aris Garden
#905 of 1,267 in Rome
3.0 of 5 stars 208 reviews
9.8 mi away
Mercure Roma Piazza Bologna
11.5 mi away
BEST WESTERN Hotel Roma Tor Vergata
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay