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Mercure Roma West

#578 of 1,271 Hotels in Rome
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
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657 Reviews from our TripAdvisor Community

Traveler rating
    142
    248
    147
    78
    42
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146
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42
159
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Pune, India
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed in this hotel for a night while on a group tour to Europe. The rooms as well as washrooms are spacious and luxurious. The rooms keys are of little different type. One needs to walk a long distance from the elevators to the room. The breakfast was OK and better than the similar kind of hotels in... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you very much for your comments. Your comments and your suggestions are very important for us and I assure all my commitment to continue to improve and implement the services of our hotel. More 

Greater London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a lovely hotel only a few minutes from the EUR Femi and EUR Palasport metro stations to the city centre. The hotel may be slightly out of town but it was an ideal location for day trips to the Vatican and Ostia for those who want some sun, sea and beach while on a romantic city break. We... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you for your comments, and for to have appreciated our hotel and our services, this is for us very important for to improve our attention and standard to make the stay of our guests more confortable. Thank you again More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

First about the hotel: Pros 1.Big spacious rooms (junior suite or something had a kids bedroom, another bedroom and a wardrobe + bathroom) 2. Has very good breakfast buffet but limited lunch buffet 3. Had some periodic shuttle 4. Helpful staff though I felt they are understaffed at the front desk. One more person might have helped. Cons: 1. Very... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you for your comments, and to have appreciated our hotel and the services of the hotel. Thanks your suggestion, we assure all my involvement for to improve our services and standard to make the stay of our guests more confortable. Thank you again More 

Mumbai (Bombay), India
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Small rooms, needs major upkeep of the hotel, water taps need buffing, carpets need cleaning. Breakfast buffet was sub standard. Why accept group bookings if you cant get your service right. And if you want group then get your act straight.

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gmdirezione, Responsabile relazioni pubbliche at Mercure Roma West, responded to this review

Dear Customer, I'm sorry if your stay is not appreciated. You ensure that all the actions will put in place all measures to improve the standard groups More 

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Aberdeen, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location - on the west side of Rome, quiet area. Was a transport for free available from hotel to the EUR Fermi metro station to take you to Rome city center. We also use a local bus and was ok. Weekly ticket for metro and buses in this area cost us 24 euro per person. metro is very good fast... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you for your time and your consideration about our hotel, services and our Staff. For us is very important to have this feed back for improve our standard, I'm sorry if you not tasting our Breakfast, I assure that is very complete with a variety of: fruits, cheeses, vegetables, breads, sweets, juices, soft ice, centrifugate of fresh... More 

Dronfield, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent the Bank Holiday weekend in Rome sightseeing and stayed at the Mercure Rome West hotel as we had previously stayed in Mercure hotels before. We were not dissapointed with the style and comfort, there was plenty of space in the rooms (we had upgraded to the Privilege Double Room) and the bed was comfortable. All the staff were very... More 

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gmdirezione, Responsabile relazioni pubbliche at Mercure Roma West, responded to this review

Dear Customer, thank you for your time and your suggestions. thank you for to have appreciated our hotel, the services and the staff. For our free Shuttle bus services we have a trip timetable from 8.00 a.m. to 11,15 p.m., for the airport We would like to reassure you that we have put in place the improve necessary measures to... More 

Sydney, Australia
Top Contributor
97 reviews 97 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Some issues with this hotel. Location is poor. It is not convenient to train or bus and there are no taxis in the vicinity. To get to the centre of Rome you need to either take the irregular hotel shuttle or have the front desk order a taxi which is expensive. There are local buses as well but the front... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, Thank you for taking the time to let us know about your experience by responding to our survey. We regret and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee that the information are more clear and precise and the standard... More 

USA
Top Contributor
100 reviews 100 reviews
88 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night on our way back to the US. The hotel although far from the airport was a pleasant surprise! The lobby, restaurant and rooms were really nice. We got a room on the 2nd floor which was large with a separate work area. The bathroom was a good size and clean as well. The check... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, Thank you for taking the time to let us know about your experience by responding to our survey, for the safety we are completing the position in each room now we have completed about 150 rooms, I apologize for this delay. For the shuttle service, We regret and we ask you to accept our most sincere apologies. We... More 

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