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Mercure Roma West

4.0 of 5
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Hotel amenities
Mercure Roma West
Ranked #419 of 1,261 hotels in Rome
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279 reviews from our community

    Trip type
Traveler rating
    60
    106
    75
    25
    13
Date Rating
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 23, 2013 NEW

I booked this hotel as I was flying into Rome Fiumicino airport late in the evening and flying out of the same airport the following morning. The Mercure Roma West website indicated that the hotel was a few minutes from the airport. This statement is totally UNTRUE. It takes about 30 minutes by taxi at a cost of 40 Euros.... More

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Den Haag
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 3, 2013

This hotel has been quiete recently taken over by the Accor group and really deserves its four stars: spacious lobby, nice decor, friendly and helpfull staff, a lot of amenities in the room (coffee-tea maker, mini-fridge), free bottle of water (each day of your stay!), free Wifi in the room, good daily housekeeping etc. Make sure that your breakfast is... More

Was this review helpful? Yes 1
Colombo, Sri Lanka
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 25, 2013

This a good hotel for travelers. Rooms comfy. I had to get ventilator checked as the room a bit of a stench. Staff could be a bit aloof & hotel is located in a residential area. Service is average. A typical hotel for business stay-over. Good value for money.

Was this review helpful? Yes 1
Leeds, United Kingdom
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed April 22, 2013

We booked this hotel for its spa and quiet location. We have stayed at another Mercure hotel which was previously a Ramada, and so were a bit cautious as we'd noticed a decline in their standards. Firstlly - if you are about to book this hotel... Don't! If you have already booked this hotel and can't refund, good luck... The... More

Was this review helpful? Yes 2
See 2 more reviews by Prady for Rome
Luca P, Responsabile relazioni con la clientela at Mercure Roma West, responded to this review
May 10, 2013

Hello from Rome, i am Marianna from Mercure Roma West I am the person who asked you Kindly if you wished to move in an other hotel. When you confirmed my request , i choose a hotel of the same category; i know very well this hotel because i worked there before. We are very sorry that the other hotel... More

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Akron, Ohio
1 review
1 of 5 stars Reviewed April 16, 2013

let me first of say that i am american, i know in most cases that is against me. my standards are only from hotels mostly in america but also including Australia, Hong Kong, japan, and mexico. first of let me say that the staff is very friendly. it kinda starts going down hill from here, the beds are like box... More

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London, United Kingdom
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 18, 2013

... I chose the Hotel as per usual: for its swimming Pool and not in town, as I was on a very romantic getaway.... I would point out firstly the spa and the pool which were spotless. The pool was empty (just as i like it). We have tried Hotel food, which was OK but definitely overpriced. We have worked... More

Was this review helpful? Yes 2
See 4 more reviews by German L for Rome
A TripAdvisor Member
2 of 5 stars Reviewed February 11, 2013

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Review collected in partnership with Accorhotels.com

Rome, Italy
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2013

I had stayed at this hotel for a business trip and i have to say that i was really surprised !! The staff was really friendly and professional. Especially the front office supervisor was really helpful to me in some occasion i came across during my trip and also suggested me one of the best restaurant of the city, in... More

Was this review helpful? Yes 1
Belfast, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 22, 2013

i had stayed at Mercure Roma West for 5 nights on holiday. the hotel staff were friendly and quite helpful. the room was neat but most of the days, the housecleaning had not done a good job at cleaning. the sheets were never changed nor the towels, the rooms were not much vacuumed. the location was very far from town... More

Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

Luca P, Responsabile reception at Mercure Roma West, responded to this review
January 25, 2013

Dearest Customer, We grab this chance to thank you for staying by our hotel. Regarding the observations made on our room's cleaning it probably was an unfortunate episode since for us one of the most important standard to respect is the cleaningness, as is obvious from other guest's reviews. About the Bus 705, the time table is written upon the... More

Rome, Italy
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 8, 2013

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Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Luca P, Responsabile reception at Mercure Roma West, responded to this review
January 25, 2013

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Additional Information about Mercure Roma West

Also Known As:
Mercure Eur Roma West Hotel Rome
Mercure Eur Roma West Hotel
Sheraton Roma West Hotel
Four Points Rome
Rome Four Points
Address: Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Region: Italy > Lazio > Rome
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotels in Rome
#166 Luxury Hotels in Rome
#293 Family Hotels in Rome
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Please visit the new spa Heated indoor pool with Jacuzzi corner, gym equipment TECNOGYM, sauna turkish bath, relaxation areas, treatment rooms, changing rooms and docce. No access to children under 6 years. ... more   less 
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Mercure Roma West
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