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Mercure Roma West

#578 of 1,268 Hotels in Rome
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
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672 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, France
Level Contributor
158 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

we came to this hotel for a one night stay. the hotel is very clean an very nice our rooms were well kept and tidy. our stay was ok untill one of our cars got there window smashed in the front parking and the staff was kind enough to help us out for the cleaning of the interior of the... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your time to fill out our questionnaire and thank you for your suggestions, regarding the video for privacy video can only be issued to the police and not to the customer directly, to his knowledge isWe offer our customers a garage free of charge, regarding the city tax is unfortunately a fee the municipality of... More 

Greenbank, Queensland, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The hotel rooms beds were hard and not comfortable. Asking the hotel gets you nowhere. The hotel room feels cheap and nasty. It is like they have an affinity for IKEA furniture. The hotels pool and spa have unreasonable expectations and is almost impossible to get into. Rude customer service. All in all I would never stay again

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your time to fill out our questionnaire and I apologize if you did not like our services, I can assure you that our hotel is well above the standard of 4 stars, but I take knowledge of what you noticed and I will work to further improve and ensure an even more comfortable, hoping to... More 

Travelers are raving about these Rome hotels

Malta
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Since the hotel is located 20 minutes away by taxi from Fumicino airport and 40 minutes away by coach from Rome city centre, it is not the ideal hotel for the holiday traveler. The hotel does offer a free shuttle service to the nearest 'Metro' station but the seats and schedule times must be prebooked in advance at the hotel... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Guest, thank you very much for your comments and for appreciate our services and our Hotel, this is very important for us and for to improve our attention and professionality to keep standards of the Mercure Brand. Thnaks again More 

Singapore, Singapore
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Unfortunately, the population who will be looking in this area are likely to be attending something at the convention center. Why have a convention center in the middle of nowhere with poor public access is anyone's guess. Compared to my previous conventions (in many countries), it was poorly planned out and the shuttle service was disorganized..............but that is for different... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear guest, thank you for your time and your comments, i ensure all my effort, for understand what's happened in the restaurant. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain... More 

Boston, Massachusetts
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a horrible experience at a hostel, my friend and I decided to switch to an airport hotel as we had an early morning flight anyway. We were able to make a reservation around 6:30pm that night over the phone. They gave us a price more expensive than was listed on their website, but we didn't mind because we were... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Guest, thank you for your comments and thank you for appreciate our services, I ensure all your effort constantly to have a good standard for our guests. thank you again for your confidence. More 

Bengaluru (Bangalore), India
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 Nights. The Hotel good and maintained well. Even though we were in a Group the Check in formalties were handled well. Breakfast is quite good. Over all we had a good expreience in staying in this Hotel. The Wifi is only in the Lobby. The Rooms are not connected with Wifi.

Was this review helpful? Yes 1
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you very much for your consideration and your time for the compilation of the survey, thanks to appreciate our hotel services, those suggestions help us to improve our attention on the standard. Dear guest I inform you that we already have the connection wifi in the lobby and in the rooms if he had asked at reception.... More 

Melbourne, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at this hotel for 2 nights with my wife. Good service even though they were busy with many groups arrivals and departures. Breakfast was excellent. Plenty of choice. Away from Rome's major attractions but then hotel provides scheduled shuttle 8 seater bus to main station. Must book in advance otherwise like us we missed out as no seats... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you for your time and your comments, this is very important for us for improve our attention on our hotel services and to guarantee everyday a good standards for our guests. Thanks again for your confidence. More 

Pune, India
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 24, 2015

We recently stayed in this hotel for a night while on a group tour to Europe. The rooms as well as washrooms are spacious and luxurious. The rooms keys are of little different type. One needs to walk a long distance from the elevators to the room. The breakfast was OK and better than the similar kind of hotels in... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you very much for your comments. Your comments and your suggestions are very important for us and I assure all my commitment to continue to improve and implement the services of our hotel. More 

Greater London, United Kingdom
Level Contributor
6 reviews
5 of 5 stars Reviewed May 20, 2015

This is a lovely hotel only a few minutes from the EUR Femi and EUR Palasport metro stations to the city centre. The hotel may be slightly out of town but it was an ideal location for day trips to the Vatican and Ostia for those who want some sun, sea and beach while on a romantic city break. We... More 

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you for your comments, and for to have appreciated our hotel and our services, this is for us very important for to improve our attention and standard to make the stay of our guests more confortable. Thank you again More 

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