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Mercure Roma West

#581 of 1,267 Hotels in Rome
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
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Mercure Roma West
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Mercure Roma West
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616 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I had some Meetings in Anzio and next to Via Apia - a good location - not far from the Airport and free Parking. A good Breakfast and a very kind Staff, a nice restaurnat for Dinner but a little bit expensive.

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gmdirezione, Responsabile relazioni con la clientela at Mercure Roma West, responded to this review

Dear Customer, Thank you for your comments and we are satisfied that he could appreciate our services and thanks to his suggestions will continue to improve. Thank You More 

Mumbai, Maharashtra, India
Top Contributor
145 reviews 145 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 24, 2014

we were part of a group of tourists from india visiting europe,n thus we dint have a choice but to stay at whatever hotel we were put up at.rome was the last on our itenary n we reached there on the last night of our travel.the hotel is quite far from the city n actually on the route towards the... More 

Was this review helpful? Yes 2
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, hank you very much for your suggestion and sure, we will improve the points that you have not satisfied, best regards. More 

Rehovot, Israel
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 21, 2014

We have just arrived at the Mercure Roma West Hotel. The main reason for choosing this hotel was that the hotel offered "free transport too and from the airport". It should be said that this should come with a small disclaimer and that there is transport from the airport (3 times per day finishing at 530) otherwise you had to... More 

Was this review helpful? Yes 3
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for the comments on our hotel, help me to improve, regarding the shuttle service to the airport is a free service that we will definitely improve, thanks to your suggestions. Thank You More 

Petaling Jaya, Malaysia
Top Contributor
79 reviews 79 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 14, 2014

I have travelled and stayed in asian hotels quite regularly, and coming to Rome after I just got back from Jakarta, it took awhile for me to adjust to my room, which is probably about the same size as my bathroom at Kempinski Jakarta. Of course they are a different class of hotel which is not a fair comparison anyway... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your comment, I'm sorry that we did not meet your expectations, but the air conditioning was not possible since the winter so the rooms were heated, for breakfast I have a full assortment of sweet and salty and international products. However, thanks to his comments, it will be my commitment to improve the services you... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

Is a very nice hotel. The breakfast buffet was cold the first day, better the next day. Location is outside the Rome Historic district and taxi service was unavailable in some areas unless you pay more. But overall very comfortable and modern with good service.

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Jakarta, Indonesia
Top Contributor
83 reviews 83 reviews
45 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed October 24, 2014

I stayed here for 1 night, I found this hotel is nice, Mercury typical. The gave me a big room, but the furniture a bit old, they should change or renovate the room, otherwise it will not meet Mercure standard. They also have free wifi but it did not work when i stayed there. I had a dinner group here,... More 

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gmdirezione, Responsabile reception at Mercure Roma West, responded to this review

Dear Guest, Thank you for leaving a review of your stay at the Mercure Roma West. I am very sorry to read such a negative comment about our breakfast, and I would like to apologize if your stay did not reflect your expectations. About wi-fi connection just let you know that since yesterday, we changed our wi-fi network with a... More 

Irvine
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 24, 2014

We had a two night stay at this hotel last Oct. 17. First the hotel is out of the way wherein there is nothing around the surrounding area. The first night we actually arrived at 1 am due to a breakdown of our tour bus. Check in was relatively painless. However when we got to the room, they did not... More 

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Coolangatta, Australia
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 22, 2014

The name of this hotel is inaccurate - it should be called Mercure West of Rome. It is a 20 minute bus ride from EUR Fermi metro stop - which is the second last stop on the line which should tell you something about the distance from Rome. I initially booked this hotel as it was the final night of... More 

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