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Mercure Roma West

#566 of 1,269 Hotels in Rome
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
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1 room 1 guest
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720 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southampton
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked into this hotel for our trip to Rome, although not centrally located this should not put you off. The hotel offers a free transfer service to the local metro station and 10 minutes on the train takes you to the Colosseum, you literally walk out of the station and the colosseum is in front of you. The hotels reception... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Guest, thank you for your consideration and for to have appreciate your hospitality and our services. This consideration help us to improve our attention on the standard for guaranteed always a good brand level for our guests. I hope to have the pleasure to stay again in our hotel in a new trip in Rome. Thanks again More 

Glasgow
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here as part of my motorbike tour for 1 night. The hotel isn't in the centre of town, but it's about a 15 minute ride to it, so not far away, not sure about the time for public transport. The hotel staff are nice and friendly, the room was clean and pretty big - the bed was comfy,... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Guest, thank you so much for your comments and to appreciate our services, I ensure all my effort for to continue to have a good standard of our hotel services, for satisfy also in the future our guests. Thanks again More 

1 review
2 of 5 stars Reviewed 3 weeks ago

I'm going to try as hard as possible to be fair about this hotel, which is why I'm giving it 2 stars instead of one. I booked my reservation via Expedia.com after being put on hold and transferred 4 times between the hotel staff. All I was doing was confirming that I could in fact get a shuttle from the... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your comment and I apologize if some services did not meet its requirements. I want to clarify, however, that all the necessary information to the schedules of the shuttle bus to the airport are specified, as it is specified that the pool was closed for maintenance. We regret this inconvenience but I assure you that... More 

Travelers are raving about these Rome hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is nice, the staff pleasant and the rooms generally comfortable. We had a cracked sink in the bathroom and the mirror was also damaged. The information about the shuttle bus to and from the nearest metro station and the airport is misleading. The buses are not as frequent as it would appear and there are only 8 seats.... More 

Was this review helpful? Yes 1
gmdirezione, Direttore generale at Mercure Roma West, responded to this review
Google Translation

Gentile cliente, La ringrazio per il suo commento ed il tempo che ci ha dedicato. Per quanto riguarda la distanza... More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is pleasant inside as are there staff. The distance from central Rome is misleading, the shuttle buses are much more infrequent than the table given and the bus only holds 8 seats where as there are several 100 people!!The breakfasts are way to over priced for what you get offering you not a great selection for 15€ per... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, Thank you for your comment and the time he has spent. As for the distance from the center I hope to have been able to appreciate the free shuttle to the nearest metro that in ten minutes leads to the "Coliseum". As for breakfast I can guarantee that a variety F & B well above the standards of... More 

Bad Durkheim, Germany
1 review
5 of 5 stars Reviewed 4 weeks ago

Everything was excellent, we have found only the breakfast a little bit expensive - compare to another hotels. Otherwise, the whole service was SUPER!!! There were an organised trip to the center of the city, we have found it very helpful and comfortable. The spa was also pleasurable and intimate. Thank You for everything.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, Thank you for your comment and for having enjoyed our hotel and the reception staff. This helps us to improve more to guarantee the standard level for our customers. Thanks again, and we hope to have you soon again our guest. More 

Dubai, United Arab Emirates
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed July 20, 2015

I booked this hotel using my tried and trusted www.expedia.co.uk. I clicked on all the important things that I needed .... Airport transportation. Up popped this hotel. Clicked on it, seemed to have nice reviews, people mentioned the airport shuttle and that it was handy. I acknowledged on the booking sheet that I had to give notice to arrange my... More 

Was this review helpful? Yes 1
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, Thank you for leaving your comments about our hotel, and I am pleased to answer you. On all of our hotel booking sites direct and indirect is specified clearly what the schedules of free airport transfers with a specific PDF file, then during the booking process the customer is fully informed, so do not understand what it is... More 

Sydney, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 20, 2015

I have now stayed twice here and each time staff are very professional and very willing to assist. The hotel offers a shuttle service to airport and railway terminal several times available . I have utilised this service on both occasions through hotel bookings and email correspondence. Staff are prompt with email replies I highly recommend Mercure Rome West and... More 

Was this review helpful? Yes 1
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear guest, thank you for appreciating our hotel and the experties and hospitality of my staff, we will continue to improve to guarantee optimum standards for our customers, thank you again for your comment. More 

London, United Kingdom
Level Contributor
123 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed July 13, 2015

Like the title says, this is a nice well presented hotel but in a bad neighbourhood!!! which is why only 3 stars! Firstly check in and out was simple and easy with friendly staff, the hotel is clean and very large in scale. The rooms were really nice, very elegant Italian styled which were a decent size. Sadly the let... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for appreciating our hotel and our standards, I'm sorry for what happened to your car, in the parking lot "unguarded" in front of the hotel. I can guarantee that on the occasion of the event to which you refer, we proceeded to the area to control the front of the hotel by armed guards both day... More 

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