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Mercure Roma West

#580 of 1,269 Hotels in Rome
Viale Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
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Mercure Roma West
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627 reviews from our community

Traveler rating
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    142
    73
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been there in March and I really enjoyed their hospitality. excellent Ambiance and also they have free cab after every hour to Nearest Metro station and for International Airport too. I will love to visit this place again.

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear Customer, thank you very much for your comments and we are very happy that you appreciated our hotel, the friendly hospitality of our staff and our services, I hope that you go back soon in Mercure Roma west. Thanks More 

Bdg
Contributor
18 reviews 18 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a rather large hotel. Located just outside of Rome. The wifi was only available on the lobby floor, thus one must get down to the lobby if wanted to get connected to the internet. There's a souvenir shop on the other side of the reception desk which carried so many interesting Roman goodies. The shop keeper lady was... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your comment, surely we will try to improve the aspects highlighted by her, but I want to clarify that in our structure is also available wi-fi in the room and for breakfast we believe it is well above the standards, but thanks to his suggestions, if there will be to do the improvements, we will... More 

Penang
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is not in a good place if you don't have a car, but as we were by car, for us this was an excellent hotel. Friendly staff, except the waiter in the restaurant, he couldn't smile, at all. Not too busy, as we could avoid the groups coming in. Breakfast was excellent, enough choice to get a good... More 

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gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your comment, for the distance from the center of our structure, I hope you have been able to appreciate our shuttle to the station "Eur Fermi" completely free for customers of the hotel from 8.00 am to 11.00 am pm Thanks More 

Tel Aviv, Israel
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 15, 2015

I had some Meetings in Anzio and next to Via Apia - a good location - not far from the Airport and free Parking. A good Breakfast and a very kind Staff, a nice restaurnat for Dinner but a little bit expensive.

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gmdirezione, Responsabile relazioni con la clientela at Mercure Roma West, responded to this review

Dear Customer, Thank you for your comments and we are satisfied that he could appreciate our services and thanks to his suggestions will continue to improve. Thank You More 

Mumbai, Maharashtra, India
Top Contributor
145 reviews 145 reviews
15 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed December 24, 2014

we were part of a group of tourists from india visiting europe,n thus we dint have a choice but to stay at whatever hotel we were put up at.rome was the last on our itenary n we reached there on the last night of our travel.the hotel is quite far from the city n actually on the route towards the... More 

Was this review helpful? Yes 2
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, hank you very much for your suggestion and sure, we will improve the points that you have not satisfied, best regards. More 

Rehovot, Israel
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 21, 2014

We have just arrived at the Mercure Roma West Hotel. The main reason for choosing this hotel was that the hotel offered "free transport too and from the airport". It should be said that this should come with a small disclaimer and that there is transport from the airport (3 times per day finishing at 530) otherwise you had to... More 

Was this review helpful? Yes 3
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for the comments on our hotel, help me to improve, regarding the shuttle service to the airport is a free service that we will definitely improve, thanks to your suggestions. Thank You More 

Petaling Jaya, Malaysia
Top Contributor
90 reviews 90 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 14, 2014

I have travelled and stayed in asian hotels quite regularly, and coming to Rome after I just got back from Jakarta, it took awhile for me to adjust to my room, which is probably about the same size as my bathroom at Kempinski Jakarta. Of course they are a different class of hotel which is not a fair comparison anyway... More 

Was this review helpful? Yes 2
gmdirezione, Direttore generale at Mercure Roma West, responded to this review

Dear customer, thank you for your comment, I'm sorry that we did not meet your expectations, but the air conditioning was not possible since the winter so the rooms were heated, for breakfast I have a full assortment of sweet and salty and international products. However, thanks to his comments, it will be my commitment to improve the services you... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

Is a very nice hotel. The breakfast buffet was cold the first day, better the next day. Location is outside the Rome Historic district and taxi service was unavailable in some areas unless you pay more. But overall very comfortable and modern with good service.

Was this review helpful? Yes 1
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