We recently stayed in this hotel for 3 nights, ourselves and another couple, we got it at a great price, on arrival we were told there were no double rooms, (Only Twin) but were told when rooms became available we would get them, this didnt happen. The rooms are average and the bathroom that we had is SO TINY, my...
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We were pleased with the service, food, and room. The staff was friendly, the food was good (breakfast buffet especially), and the room was clean. We heard some street traffic noise but that is to be expected in a large city and was not a problem. Restaurants and shops are within easy walking distance. The only service we felt could...
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Dear Guest,
We are delighted that, despite your internet connection, you enjoyed the discreet atmosphere, the attentive service and the fine facilities of the Grand Hotel Beverly Hills. Our chef takes great pride in selecting only fresh ingredients to create local specialties and to offer a fresh breakfast. He and his team would like to thank you for your appreciation....
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We got to the Grand Hotel Beverly Hills just as the snow storm started to cover Rome with a white blanket, it was freezing outside and each time we got back in to the hotel it felt like coming back home.
The staff is very very nice, and pleased to help you with anything you need- starting with quick check...
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Dear Guest,
Your feedback is precious not only because you are a repeat and expert traveler, but because you are sharing your experience in our hotel for the FIRST time.
Please know that there is nothing more gratifying and encouraging than your complimentary comments. We are delighted that you loved our efforts to make you feel like at home, welcomed...
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Slightly out of the way in Rome and the surrounds are not the best, but inside timber panelled reception with large comfy sofas makes you feel at home. The staff can appear a little surly but they are mostly Italian and this is their way! Overall they were helpful and friendly.
There is a small lounge bar and a restaurant...
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Dear Client, we were very pleased to acknowledge that either our hotel and our staff met your expectations and we would like to thank you for posting a good evaluation about us.
We are concerned that customer care is what makes the difference in our clients' holidays and both our management and our staff are strongly working in order to...
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We stayed eight nights during Christmas and found the hotel to be one of the cleanest we've ever stayed in. Great staff who were every helpful to us, especially Sandra. Close to tram and bus stops and far enough away from the busy tourist areas to enjoy it. The midnight trash pickup can be frustrating if you are a light...
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I stay in hotel all around Europe and the service here is one of the worst I have expereienced. In particular, the reception staff are unfriendly and unaccomodating. The service is frosty and aloof. The amedities in the hotel are not 4*. All business travellers know the importance of having a access to an iron! Here, you have to PAY...
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With reference to the point mentioned in the valued guest review, our reception staff are well known for their efficiency, courtesy and friendly manners. They have been specifically selected for these qualities. One small look at the many reviews published in Tripadvisor would establish this as a fact. Our staff are in fact trained to meet the needs of the...
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the hotel is good ... but the receptionists are not very nice and the hotel is far away, located bad .... and the rooms have carpets which caused me an allergy and poor sleep nights ....
and still worse, they charge 10 euros for 24 hours internet ...
The hotel should offer the customer free access to internet.
I think...
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This is our second time in this Hotel. 2004 & 20011 Sept. Nice rooms , not large but well done. Staff very friendly and helpful even when not asked. A wonderful location. Half hour walk to the Spanish Steps. 10 minute walk to Villa Borghese. A wonderful park with many quiet areas in a very large city. We would go...
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My room was big and the restroom was clean. They can clean the carpet a little better and it is functional. Great chinese restaurant nearby. I would however stay a little closer to the city next time. The staffs were friendly enough.
We stayed here from 12th - 15th November 2011, and I can do nothing but praise the staff and the hotel. For the price it is great. The staff were acommodating to myself and my elderly mother, and were happy to advise on getting in to the centre, and to the airport. Whilst the cost from the airport is more...
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