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Best Western Hotel Spring House


Hotel class 3.0 of 5
Via Mocenigo, 7, 00192 Rome, Italy
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Reviews you can trust

91% Recommend
4.0 of 5 stars 411 reviews
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By trip type
All (411)
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2 of 5 stars
NyTraveler101   1 contribution
NY
Aug 26, 2009 | Trip type: Family

Stayed here after a cruise here are my pros and cons: Pros:Price(abt $100 USD a night), Location(about 3 blocks from Vatican City), and Breakfast( its free and its hot, Coffee is bad, but milk is good) Cons: Condition of rooms, The bathroom showers had mold on them, Sometimes they consider a lumpy pullout couch as a full. I stayed for... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir, Thank you for taking the time writing about our hotel. I am sorry not to have been able to satisfy your expectations. I would like to inform you that our Staff is always at disposal for any requests of having a different room and I am surprised to know that you are stating the opposite. Maybe during your...

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3 of 5 stars
javabeancoffeequeen   2 contributions
North Carolina
Aug 15, 2009 | Trip type: Family

This hotel is right around the corner from Vatican. Next door is a grocery store which was convenient to purchase water and snacks for our stay. The hotel included a nice breakfast with our stay with eggs, sausage, cereal, yogurt, toast, bagels, pastries, etc. We liked the location because it was close to the metro stations making traveling to attractions... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, First of all thank you for writing about our hotel so nicely! We are pleased to know that we helped you having a good vacation in Rome! Our hotel is very family oriented since we have different rooms that can host up to 5 adults. I hope to see you again! All the best! Jessica Ottonello Customer Care...

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5 of 5 stars
MontrealShark4   1 contribution
Montreal
Aug 15, 2009 | Trip type: Family

The staff was very friendly and the breakfast was excellent. Very well located and the rooms are clean and big for a reasonable price. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you for your review, i hope to see you again next time! Best Regards Jessica Ottonello Customer Care Specialist

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2 of 5 stars
mmccormi   6 contributions
Victoria, Canada
Jul 31, 2009 | Trip type: Solo travel
1/1 found this review helpful

I spent nine nights at the SpringHouse to attend the 2009 Fina World Aquatic Championships. The hotel was a great choice for me. Very very clean, and an excellent selection at breakfast which was nice as it was good to have variety for 9 days! My single room was very small with a load bearing pillar in the middle (you'll... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, It's so nice to know that during your long stay you felt safe and relaxed in our hotel! This makes us so happy! I would like just to clarify that the single room you were in, is actually advertised in our website and you can see the picture! ;) Hoping to see you again! Regards Jessica Ottonello

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4 of 5 stars
XPatsTravL   20 contributions
Vienna
Jul 25, 2009 | Trip type: Family
1/1 found this review helpful

My husband and two teenage children stayed in a family room in this hotel a few weeks ago. The room was clean and well maintained. The airconditioning worked very well, and the beds were firm but great. The room was certainly on the small side (as are most european hotels), but we really only slept there. The bathroom was the... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Madame, Thank you very much for spending some time giving your feedback! I apologize for not exceeding your expectations regarding the bathroom size. I would like to let you know that since we are always happy to give you all the assistance required during your stay, If you decide to stay with us again, we will be pleased to...

nice hotel
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4 of 5 stars
BeenThereDoneThat79   7 contributions
nyc
Jul 23, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed here for 2 nights as part of a rome/florence trip. It's in a perfect location for visiting the vatican which we did both days. The city center is a short metro ride away. The rooms are small but have nice clean bathrooms. The TV was worthless but you don't go all the way to rome to sit in... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you for writing about us! We will be pleased to have you in our hotel again next time! Regards Jessica Ottonello Customer Care Specialist

Good stay
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4 of 5 stars
Tingeling   22 contributions
ouside US
Jul 21, 2009 | Trip type: Family
1/1 found this review helpful

On this stay it was important to me to choose "the right hotel", so I did some research in advance. Travelling with relatives, I wanted to find a quiet, safe and resonably priced hotel. I read and compared reviews - both on Tripadvisor and other sites. Plus e-mailed the hotel directly. Their response was always quick and polite. I booked... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, I would like to thank you for you very detailed review and I would like to inform you that your opinions have been taken into account! Hoping to see you again here! Best Regards Jessica Ottonello Customer Care Specialist

Lovely stay
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5 of 5 stars
debmacc52   1 contribution
ct
Jul 11, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just returned from Rome, where we stayed at the Spring House for three nights. I was hot and tired when we arrived and was afraid that our room would be the same as me! What a pleasant surprise! Our room was lovely, cool and featured a large balcony with a great view of St. Peter's dome.... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Madame, I am pleased to know that you have appreciated our way of making you feel at home! I am also glad that you realized that we really DO care about your satisfaction! See you again next time! All the best!

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4 of 5 stars
vondarkmoor   2 contributions
Oakland, CA
Jul 6, 2009 | Trip type: Family

Stayed for 3 days and hotel staff were very helpful from directions to recommending places to eat, was not dissappointed once. If you get the chance ask for Rey one of the porters, very helpful as with all the staff. Rooms are tight but its Europe, Metro a short 5-8 mins walk and a short ride to all the sites.... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir, Thank you for your review! I am pleased that you liked our Reception Staff... we are very focused in giving you all the best tips for enjoing Rome! I hope to see you again in a future time! Regards

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4 of 5 stars
summerDoncaster   6 contributions
doncaster
Jul 4, 2009 | Trip type: Couples

I've just returned from my first break in Rome. On arrival we found that due to it being our anniversary we had been upgraded to a room with a balcony. We had also been given a fruit platter! this was a lovely gesture and made for a warm welcome. The breakfast was nice and plentiful, serving all the usual such... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you for your review, I am glad that you liked our hotel so much, but I am surprised that Rome disappointed you... Probably something bad happened to you that made you have this feeling. Best Regards Jessica Ottonello Customer Care Specialist

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Best Western Hotel Spring House Also Known As

  • Best Western Hotel Spring
  • Best Western Rome
  • Rome Best Western
Address: Via Mocenigo, 7, 00192 Rome, Italy