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BEST WESTERN Hotel Spring House

3.0 of 5
Via Mocenigo, 7, 00192 Rome, Italy
Hotel amenities
BEST WESTERN Hotel Spring House
Ranked #178 of 1,286 hotels in Rome
4.0 of 5 stars 671 Reviews
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671 reviews from our community

What travelers say about this hotel
  • Vatican museum(23)
  • Very clean(11)
  • Friendly and helpful(10)
  • Metro station(8)
  • Great location(7)
  • Grocery store(4)
  • Breakfast buffet(4)
  • Rooms are small(3)
  • Front desk staff(3)
Traveler rating
    284
    290
    54
    24
    19
Only show reviews for Family (157) | Couples (118) | Business (18)
Date Rating
Sydney
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2012

We stayed at the Hotel Spring House last October and we had the top floor penthouse suite which was very spacious and the bed was comfortable. The bathroom had a spa bath and lots of room. There is a stairway after arriving on the top floor in the lift and it has a steep top step which takes a little... More

Was this review helpful? Yes
Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
January 11, 2012

Dear Guest, thank you very much for posting a review about your stay with us on Tripadvisor! We are all happy you enjoyed your room and our services! Really hope that, when in Rome next time, we will be your choice again. My kindest regards, Paola Pistolesi, Customer Care Specialist More

ligury
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 3, 2012
1
person found this review helpful

We spent three days at sSpring House Hotel. We got a room at first floor with a double bed + an additional bed for our daughter. Room was very clean and during our stay it has been well mainteined.Bathroom with shower is bit small. Staff is very frienldy and nice, Breakfast is offered in good quantity and with a quite... More

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See 4 more reviews by gian63trav for Rome
London, United Kingdom
Top Contributor
67 reviews 67 reviews
Reviews in 14 cities Reviews in 14 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed December 15, 2011
2
people found this review helpful

Ludicrous. The good thing is proximity to the Vatican and St Peter’s. Bad things? Being checked in only at 3 (we were only checked in at 4.30 in fact, and then to the wrong room), disorganization and a generally poor condition. Our shower head fell off continuously, and the shower door did not close properly (etc etc etc). Most staff... More

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See 2 more reviews by Alexander T for Rome
Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
December 21, 2011

Dear Guest, let me start by thanking you for taking some of your time to share your experience at our property with other travellers. Your opinion is very important to us because, by telling us what you liked and how we can improve, you are helping us to deliver a great service to you and to other guests in the... More

Louisiana, USA
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 12, 2011

Had a great week stay at this hotel. The room was clean and well kept, however the shower was a bit small. Breakfast and wait staff were also great, selection was above and beyond the average Best Western. The hotel is located within 10 mins from the Vatican Museum and 20 to St Peters. The subway is a short 10... More

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See 5 more reviews by JeffyLA for Rome
Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
December 21, 2011

Dear Guest, thank you for posting a review about your stay at our hotel! We are very happy we were able to come up to your expectations! Hope to see you in the next future; in the meantime, we wish you a wonderful Christmas and a happy new year! Kind regards, Paola Pistolesi, Customer Care Specialist. More

Solon, Iowa
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2011

Stay here and be happy! Walking distance to The Vatican. Walking distance to the subway. Great restaurants less than a five minute walk. Stayed here and were pleasantly surprised! Paulo was very helpful in letting us experience Rome. He recommended things to see and fantastic restaurants! Hot breakfast every morning with eggs, meats, rolls, yogurt, fruit and tomatoes and Mozzarella... More

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Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
December 21, 2011

Dear Guest, thank you for sharing your experience at our hotel here on Tripadvisor! We are all happy you enjoyed your stay with us and hope that, when in Rome, we'll be your choice again. Best regards and Merry Christmas! Paola Pistolesi, Customer Care Specialist. More

San Diego, California
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 5, 2011
1
person found this review helpful

My family stayed at this hotel for one night (in transit to another apartment). We booked a quadruple room and were given one of the newly remodeled rooms. The room was great! It was actually on two floors (staircase in apartment), very clean and nicely furnished. We expected a room with two beds in it, but we got a small... More

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Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
December 9, 2011

Dear Guest, let me start by thanking you for taking some of your time to post a review about your stay at our property on Tripadvisor. Your opionio is very important to us, since it helps to deliver a better service to you and to other guests in the future. We are very happy we were able to come up... More

Jersey, United Kingdom
1 review
4 of 5 stars Reviewed December 1, 2011

We went here because of the reviews and thankfully they were pretty accurate. The best thing was the friendly and helpful staff - particularly the eager-to-please receptionist and the desperate-to-please bartender. The location is great for the Vatican and bus and metro stops to go elsewhere. Restaurants in the area are a bit pricey but Trestevere is only a bus... More

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Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
December 9, 2011

Dear Guest, thank you for sharing your experience at the Best Western Spring House hotel. By telling us what you liked and how we can improve, you are helping us to exceed guests'expectations stay by stay! We really hope that, when in Rome, our hotel will be your choice again. My kindest regards and holidays! Paola Pistolesi, Customer Care Specialist More

Brisbane, Australia
1 review
3 of 5 stars Reviewed November 23, 2011

Friends who had stayed previously at Spring House had recommended it to me so I stayed for 4 nights in late October before a cruise departing from the nearby port of Civitavecchia. I had a single room which is narrow & long but ok for one person.You have to use the wardrobe for storage of luggage as the room is... More

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Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
December 24, 2011

Dear Guest, let start by apologizing for the late answer to your post, but we wanted to investigate on what happened during your stay. We take by heart all the reviews that we receive, and we surely would not leave you without an answer! We are deeply sorry you did not feel comfortable during your stay with us! Unfortunatelly, when... More

Espoo, Finland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 21, 2011

Very small but clean room. Excellent location, only 5 min from Vatican Museum. Metro station not too far away. And if you like bacon and eggs on breakfast this is your hotel. More

Was this review helpful? Yes
Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
November 22, 2011

Dear Guest, let me start by thanking you for spending part of your time to share your experience with us! All the staff and I are very happy you enjoyed your stay in our hotel and hope to host you again very soon. Kind regards, Paola Pistolesi, Customer Care Specialist More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2011

This is a very nice hotel, with pleasant rooms (some on the small side), immaculate baths (again, small by US standards), and a wonderful breakfast. Free internet, free loaner bicycles (two), excellent and friendly staff. The breakfast is ample, varied, and will last you well into the afternoon. Just don’t try to serve yourself coffee – the staff likes to... More

Was this review helpful? Yes
Hotel Management, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review
November 22, 2011

Dear Guest, let me start by thanking you for spending part of your time to share your experience with us! All the staff and I are very happy you enjoyed your stay in our hotel and hope to host you again very soon. Kind regards, Paola Pistolesi, Customer Care Specialist More

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Additional Information about BEST WESTERN Hotel Spring House

  • Best Western Hotel Spring
  • Best Western Rome
  • Rome Best Western
Address: Via Mocenigo, 7, 00192 Rome, Italy
Price Range: $$

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BEST WESTERN Hotel Spring House
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