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Best Western Hotel Spring House


Hotel class 3.0 of 5
Via Mocenigo, 7, 00192 Rome, Italy
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Reviews you can trust

91% Recommend
4.0 of 5 stars 411 reviews
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All (411)
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4 of 5 stars
Laser36   1 contribution
Ireland
Sep 28, 2009 | Trip type: Family

I booked this hotel specifically because it offered a gluten free station for breakfast. We stayed for 3 nights and found that the gluten free station wasn't restocked from day to day and we actually had to point out that some of it was out of date. Also, we went to the hotel bar the first night we were there... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you very much for your review and for the time spent writing it. I am sorry to realize that you were not happy with the service offered. I would like to take this occasion to clarify a few points that you are discussing: It is very surprising and bad to me what you said about the breakfast...

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4 of 5 stars
calitripCa   3 contributions
ca
Sep 26, 2009 | Trip type: Couples

Nice, clean hotel with friendly, English-speaking staff. Rooms are tiny but that's the case all over Rome. This is a great location for the Vatican and the price looks right. Try going to Pizzarium nearby. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, I would like to thank you for letting everybody know that you liked our hotel! I hope you can come again to visit us next time! Best Regards Jessica Ottonello Customer Care Specialist

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4 of 5 stars
flajann   15 contributions
South Florida
Sep 18, 2009 | Trip type: Friends getaway

We choice this place because when we got into Rome we had a Vatican tour planned for the following morning then were heading to Tuscany. First let me say that in general the Vatican area is not a great area in Rome. I think it is safe enough, but lacks restaurants, nightlife & is not near the other attractions. I... more

Management response from
jessicaottonello, Customer Care Specialist

Dear SIr/Madame, Thank you very much for writing a review about our hotel! I am glad that you spent a lovely stay with us. We always do our best to satisfy your requests. About the area where we are located, I can just say as you mentioned, that off course it is not the proper heart of the night life...

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4 of 5 stars
Rhoda1234   1 contribution
Florida
Sep 17, 2009 | Trip type: Couples

Staff is very helpful and friendly. Excellent breakfast served by conscientious staff. Two minutes walk to Vatican Museum entrance, fifteen to St. Peter's Square; near Metro and many bus lines. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, Thank you so much for sharing your experience about your stay at the BW Spring House. I hope you can come to visit us again in the future! Best Regards Jessica Ottonello

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4 of 5 stars
nyc6035   2 contributions
Chappaqua, NY
Sep 13, 2009 | Trip type: Family

We were a family of 4 (two adults two kids). We stayed for 4 nights. We were provided a room with sufficient bedding for 5. Room was clean and comfortable - if not a bit small...but it is Europe after all. Breakfast was good with meat (bacon or a sausage) and scrambled eggs available each day. The Breakfast hosts worked... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, I am glad that you have appreciated our breakfast selection as well as our family oriented room typologies. When travelling, we know how important if to find a room that can fit all the family’s members together. I hope to see you again next time! Best Regards Jessica Ottonello Customer Care Specialist

Loved it!
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5 of 5 stars
DLJC   5 contributions
London, United Kingdom
Sep 13, 2009 | Trip type: Couples

First things first, please stop at the Cipro metro stop not Ottaviano (though on the train map this is considered the Vatican line as instructed by the hotel directions. The rest of the hotel directions are accurate). It really is quite a bit nearer. It was really lovely to come back everyday to a perfectly cleaned, quiet and nicely air-conditioned... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, Thank you for your nice review! I am happy that you found in our hotel the perfect place to start descovering Rome's touristic attractions. I hope to see you again if you decide to come back! Best Regards Jessica Ottonello

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4 of 5 stars
WJ912001   155 contributions
New York
Sep 4, 2009 | Trip type: Couples

We stayed here for 2 nights in mid July 2009 as part of our Europe tour. The Spring House in Rome is one of the best quality Best Westerns I've seen. Although not centrally located, it is professionally/efficiently managed and superbly maintained. Hotel and room decor were top-notch --we only wish we had more time to enjoy our balcony. Location:... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, I am extremely happy to noticed that we have satisfied your expectations! You can't imagine how important is for us! Again, thank you for your time and I hope to see you next time for a longer stay. Best Regards Jessica Ottonello

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5 of 5 stars
jgm2   18 contributions
West Sussex
Aug 30, 2009 | Trip type: Family

The location is excellent. Only two hundred yards or so from the entrance to the Vatican Museum. Nice quiet street. Excellent staff who spoke excellent English. Very helpful front desk staff who organised taxis, wake-up calls etc as necessary. Their bar is a little small but the drinks were generous plus the barman was happy to open your own bottles... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, Thank you very much for writing such a nice review about our hotel! I am glad to hear that we have been able to be such an important part of your satisfaction about your vacation in Rome! All the best and see you! Jessica Ottonello

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5 of 5 stars
nstr24   2 contributions
mobile al
Aug 30, 2009 | Trip type: Couples

This hotel was close to the metro station and Vatican. The room was clean and quiet. The breakfast room was always crowded but you can take a tray back to your room. You have to insert your card key to turn on the air conditioner which isn't good because you come home to a hot room each day....so it takes... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Mdame, I am glad that you had a nice stay with us! Regarding the air conditioning, I would like to inform you that it normally works while the card is not inserted in the wall...otherwise as you said the room gets warm while you are out. I am surprised and sorry to hear that you had such an inconvenient...

perfect
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4 of 5 stars
kitoo22   1 contribution
Erpent
Aug 29, 2009 | Trip type: Couples

The hotel is well located, near the Vatican Museums and near the metro stations ( CIPRO or OTTAVIANO) ( 5 min walk) We stayed four nights. The room was little but really practical. There was a fridge and the bottles of water are free. The bathroom has a shower, a washbasin, a toilet, a hair drier and small bath products.... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Mr and Mrs Lacomblez, Thank you very much for your nice compliments! I am glad that we have satisfied you in all the aspect described by your review. I hope you will come to visit us again in the future! All the best! Jessica Ottonello

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Best Western Hotel Spring House Also Known As

  • Best Western Hotel Spring
  • Best Western Rome
  • Rome Best Western
Address: Via Mocenigo, 7, 00192 Rome, Italy