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Best Western Hotel Spring House


Hotel class 3.0 of 5
Via Mocenigo, 7, 00192 Rome, Italy
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Reviews you can trust

91% Recommend
4.0 of 5 stars 411 reviews
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3 of 5 stars
WorldPeace2   1 contribution
Middletown, NY
Nov 2, 2009 | Trip type: Couples New

The morning breakfast was great. The first room we had was very small, however the staff, moved us, without any questions, to a larger room. The entire staff was very, very accommodating and helpful, especially Benny. Other than the cold water, for showers, internet services working sometimes, and the room beng extremely warm (with the heat off), our stay was... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, First of all thank you for writing a review about our hotel! I apologize if our services have not met your expectations, and I would like to take this chance that the problem of the cold water, it has been promptly solved. Also, regarding the internet and the room been too warm, did you ask for help at...

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5 of 5 stars
anfield09   6 contributions
Wellington, New Zealand
Oct 30, 2009 | Trip type: Family

We enjoyed 3 nights with our teenage children & loved the hotel. Our room was spacious, spotlessly clean with very comfortable beds & nice decor.The staff were all extremely friendly & helpful, especially Benny in the bar & breakfast room!. Breakfast was great, plenty to choose from & fresh. The location was fantastic, minutes walk to the Vatican, amazing!. There... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you for your review! I am so pleased to know that you had a nice stay in our hotel! We are very focused into impressing you with a high service and I am glad that you noticed it. I hope you will choose our hotel in case you decide to come to Rome again! Best Regards Jessica...

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5 of 5 stars
chasarDallasTX   1 contribution
Dallas TX
Oct 29, 2009 | Trip type: Family

Nice hotel in a great location next to the Vatican Museum, good nieghborhood reflective of Rome. Less noisy and congested than the many hotels around the central area/termini. Neighborhood offers good shoppi9ng, restaurants, and a wonderful central market less than 2 blocks away. Highly recommended. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, I would like to thank you very much for your great review about our hotel! I am really really happy that you will keep such a nice memory of your stay in Rome! :) See you in a future occasion! Best Regards Jessica Ottonello Customer Care Specialist

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4 of 5 stars
urtripfriend   1 contribution
Ottawa
Oct 25, 2009 | Trip type: Couples

We enjoyed our stay at the Best Western Spring House hotel. Most of all, the location was excellent. We were 5 minutes away from the Cipro metro, and 2 minutes away from the Vatican wall. Equally importantly, the hotel provides complementary gluten-free breakfast, which takes a whole load of worries away from us. We can set off the day without... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir, I am really really happy about your positive experience in our hotel! All that you said is so meaningful to us because it give us the energy to continue working as we do! Thank you for all your time and I really hope to see you again in a future occasion. Best Regards Jessica Ottonello Customer Care Specialist

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4 of 5 stars
nchl102   1 contribution
nchl102
Oct 15, 2009 | Trip type: Couples

I cannot say enough good things about this hotel. I came here with a group of 15 people and everyone was impressed. Not only is it a short walk to the Vatican and within walking distance of many other attractions the staff was great. Benny worked the bar and breakfast area like no other person I have ever seen! He... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Ms Nichole, Thank you so much for sharing your experience with us! I am extremely pleased to know that you spent a memorable vecation in our hotel. I hope to see you again! All the best! Jessica Ottonello Customer Care Specialist

Rome Stay
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5 of 5 stars
blindintellectual   1 contribution
Oct 14, 2009

Hotel was very clean, though the velvet walls and the motorized window were and odd addition. Great service, spoke English, awesome bar keep (best food while there), Breakfast was awesome! Though they make you hand your keys to front desk when running about, which concerned me a little but nothing was pilfered. 110 plug in Bathroom!!!! but the 220 plug... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Guest, Thank you for your review! I know that it could sound strange to let your room key at the front desk, but this is so important because it helps us giving you a better service. In fact, for example by handing the key at the Reception when going out for the day, the staff knowing that you are...

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5 of 5 stars
deckdecker   1 contribution
louisville, ky
Oct 9, 2009 | Trip type: Family

We stayed at the Hotel Spring House in September, and the trip was wonderful. The service was excellent, with Benny being a great help. We got a deluxe room with a baby bed, it was to small for a deluxe room. Not sure if they overbooked or what. Everything else was great. Thank you for the great trip. more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir, Thank you very much for your review. I would like just to clarify that we did not overbook, it is not our way of working, because we think that we will loose on credibility. I am sorry that you thought that your room was a little too small, our deluxe rooms are usually meant for two people and...

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5 of 5 stars
julia_hiker   14 contributions
Austin, TX
Oct 1, 2009 | Trip type: Family

The Hotel Spring House was great. The location was perfect because it was such a short walk to the Vatican/St. Peter's! We also walked to all the Roman attractions (Colosseum, Spanish Steps, Trevi Fountain, etc.) so no public transportation was necessary for us. I do agree with a previous writer, however, about getting off at the Cipro Station instead of... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir/Madame, Thank you very much for all your nice compliments regarding the Bw Spring House! I am happy that your experience in our hotel has been great. I will be happy if you decide to stay again with us next time! Best regards Jessica Ottonello Customer Care Specialist

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4 of 5 stars
politikgirl   42 contributions
Toronto, Canada
Sep 30, 2009 | Trip type: Family

The Best Western Hotel Spring House is located steps from the entrance to the Vatican Museums, which was great for our Vatican trip, and also great for mornings and nights when we wanted to take photos of St. Peter's Square, which was only a 10 minute walk from the hotel (great considering the size of Rome). The walk to the... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Sir or Madame, I am happy to know that you liked our hotel and I want to thank you for all the nice words about our employees. We always do our best to satisfy our Guests' expectations. Regarding your note about the room size, I would like just to say that we have different kind of quadruple rooms that...

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4 of 5 stars
shally77   2 contributions
Washington DC
Sep 29, 2009 | Trip type: Couples

We just returned from Rome and I just wanted to let everyone know this hotel is so clean and a bit larger than most hotels in Rome. Our superior room had a large bathtub unheard of in Rome. The front desk made arrangements for all our excursions to pick us up at the hotel even though they advertised we had... more

Management response from
jessicaottonello, Customer Care Specialist

Dear Mr Glen and Ms Paula, I am extremely happy to know that you had such a nice esperience with us. Comments like yours give us the energy to continue doing our job in the way we have been doing it so far! Thank you again a really hope to see you again next time! Best Regards Jessica Ottonello Cuatomer...

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Best Western Hotel Spring House Also Known As

  • Best Western Hotel Spring
  • Best Western Rome
  • Rome Best Western
Address: Via Mocenigo, 7, 00192 Rome, Italy