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BEST WESTERN Hotel Spring House

3.0 of 5 Hotel   |   Via Mocenigo, 7, 00192 Rome, Italy
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Ranked #225 of 1,264 Hotels in Rome
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Deirdre B Washington DC, District of Columbia
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835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Hotel Spring House for a total of 3 nights which surrounded a cruise. We stayed 2 nights prior to a cruise and 1 night post-cruise. Both times were supposed to be in "superior" rooms. We booked this room for the proximity to the Vatican and believe me, it did not disappoint in that area! We had... More 

Was this review helpful? Yes 1
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, Many thanks for your lovely review and for the compliments spent toward our hotel and the staff. As you underlined, the location of our hotel close to the Vatican and metro station is ideal and makes sightseeing really easy and I am glad you have appreciated that as well. Just would like to clarify about the differet size... More 

Jindabyne, Australia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had 3 nights at Spring House in January 2015 and overall were pretty happy. Staff were all very professional and attentive, from the check in and reception through to the breakfast wait staff in the dining room through to the cleaning staff. Special mention for the reception staff that gave directions and advice on securing tickets to the football... More 

Was this review helpful? Yes
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, First of all, Thank you for taking some of your time to write a comment about your experience in our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for referring that you... More 

Kansas City, Missouri
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Had a great time in Rome last week. The staff was professional and attentive. Matteo, Danielle, Anna and all the members were extremely kind and informed. The room was quiet although some folks in our group did report some noisy neighbors. When my luggage was lost by the airlines, it was delivered to my room while we were out sightseeing.... More 

Was this review helpful? Yes
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, Thank you for your lovely review and for the compliments toward our friendly and professional staff: we all have appreciated and we are pleased to read that you also enjoyed the hotel position being so close to the Vatican and Sistine Chapel. We are very very happy to read that we will be your choice again for your... More 

Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

Stayed here 19th - 22nd January 2015. Location was good for us as it was a 10 minute walk to the Vatican and a 5 minute walk to Sistine Chapel. Turn right at hotel entrance, left at top of street, first right and walk up steps and you are right at Sistine Chapel. Follow the wall and it takes you... More 

Was this review helpful? Yes 1
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, Thank you for your lovely review and for the compliments that we all have appreciated and we are pleased to read that you also enjoyed the hotel position being so close to the Vatican and Sistine Chapel We are very glad that you enjoyed the room with balcony. For the next stay with us i suggest to book... More 

Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 13, 2015

My wife and I stayed here for our honeymoon, taking advantage of the off-season pricing and braving the chilly (though not unpleasant) Roman winter. The first thing you need to know about the Best Western Hotel Spring House is that the staff is fantastic; they were very friendly and went above and beyond with whatever request we had. The hotel... More 

Was this review helpful? Yes 1
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, Thank you so much for sharing your experience with other travelers on Tripadvisor. We do appreciate very much your approval. We are glad that you enjoyed your stay in our hotel and that our staff made it pleasant: delighted to note that you found them fantastic. It is very important for all of us If tou want to... More 

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 10, 2015

I've been in this hotel for a romantic weekend. Location is wonderful, rooms are clean and in the nearby you can find very good restaurants and everything you need to enjoy your time and discover Rome! Negative note to the car service I booked in the hotel. The driver was not speaking english and the car stopped on the highway... More 

Was this review helpful? Yes 1
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We Always do our best to make our guest happy and... More 

Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

This hotel was our "home" for 8 nights during my yearly birthday week vacation. The Front Desk Staff listens. You may think they do not but they actually do. Upon checking in, I handed my business card as courtesy to the GM of the hotel - since I am managing a hotel as well. When we came back from our... More 

Was this review helpful? Yes 1
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Madame, thank you so much for your time spent in writing such a nice review on our property. We do appreciate your kind words especially because written by a hotel manager. Your satisfaction is the aim of our job and we are proud and happy to hear we will be your first choice if planning to visit our beautiful... More 

Leca da Palmeira, Portugal
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 4, 2015

It was a great choice found after a long picking. Rome has many hotel choices but all face some problem. To excpensive; Lack of transportation; Location; Small or old.... this was found to be the best available option for a great location, value for money and decoration. We were traveling with a family of 2 addults and 2 kids and... More 

Was this review helpful? Yes
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear guest, thank you so much for the nice words used to describe your experience in our hotel. We are glad to read you were satisfied with our service and we all hope to be able to welcoming you in the future. Best regards More 

Bousval, Belgium
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2014

Very good hotel with great staff. Cosy family room on last floor with a small outdor patio with great view on Rome. Very confortable beds. Great breakfast with various chouses. Free wifi. Very close to the Vatican.

Was this review helpful? Yes
ccspecialist, Responsabile relazioni con la clientela at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, we would like to thank you for the nice words spent in your review. We all are happy to read that you enjoyed your stay in our property. Looking forward to welcoming you again in the future. Best regards More 

Malaga, Spain
2 reviews
4 of 5 stars Reviewed December 13, 2014

Great staff, very helpful, knowledgeable and friendly, very clean hotel and excellent comfortable beds. Good wifi signal. Very close to the Vatican and metro. Lots to see and do. A bit outside the main centre but preferable to being close to the bus station. Breakfast was ok- various pastries, breads, cereals, fruit although the hot food selection was not particularly... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ccspecialist, Responsabile relazioni pubbliche at BEST WESTERN Hotel Spring House, responded to this review

Dear Guest, first of all we would like to thank you for having chosen to stay in our hotel and decided to share your experience in Tripadvisor. We are happy to understand that you enjoyed our location, our complimentary wi fi internet service and our accomodation. Regarding the breakfast we do our best everyday to offer a various and of... More 

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Additional Information about BEST WESTERN Hotel Spring House

Address: Via Mocenigo, 7, 00192 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Spring House 3*
Number of rooms: 63
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Also Known As:
Best Western Rome
Rome Best Western
Hotel Style:
#125 Family Hotel in Rome
#269 Romantic Hotel in Rome

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