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Ambra Palace Hotel

#590 of 1,269 Hotels in Rome
Via Principe Amedeo 257, 00185 Rome, Italy (Formerly Best Western Ambra Palace Hotel)
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1 room 1 guest
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Ambra Palace Hotel
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569 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very helpful staff, clean rooms, very nice breakfast. AC worked well, hotel was clean, reasonably priced in-house restaurant and bar. Wifi sometimes slow and hotel PC needs thought on security measures, but otherwise enjoyed our time there.

Was this review helpful? Yes
RobertoCri, Responsabile relazioni con la clientela at Ambra Palace Hotel, responded to this review

Good morning, thank you for you good review. I'm pleased to read you had an agreeable stay with us. Please accept my apologize about the internet connection, unfortunately we experienced some problems with our provider during last months but now everything is working well. Best regards More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent small hotel. impeccably clean Staff was friendly. Knew good places to go for food and fun. Staff was helpful. Located near the train terminal. I would recommend it to my friends, Very relaxed bar. Nice family atmosphere. Neighborhood felt a little sketchy at night. Near the train terminal.

Was this review helpful? Yes 1
RobertoCri, Responsabile relazioni con la clientela at Ambra Palace Hotel, responded to this review

Dear Lori, Thanks a lot for your nice review, your kind words help us to do better our job. I'm going to share your comment with the rest of staff, they will appreciate it a lot. Best regards. More 

Albuquerque, New Mexico
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are not used to a flat which is quite small, Food places up and down the side walks and small grocery stores with in walking distance. First time to Rome and it is quite interesting. downtown watch your money. ( PICK-POCKETS )

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RobertoCri, Responsabile relazioni con la clientela at Ambra Palace Hotel, responded to this review

Good morning, many thanks for your kind review. I'm pleased your stay in Rome was pleasant and interesting. I'm also pleased you find well with the location of the hotel. About pick pockets, they are especially on buses and on subway (very rares in the street) and they are a problem that (unfortunately) affect many big city in the world.... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Lets start with the outside, its close to the train terminal and 10 minute walk to the city tour buses but that's where the pros end for location. We walked from the train terminal to the hotel at night and it was a very scary walk. A lot of homeless people and the streets just dont feel safe, especially if... More 

Was this review helpful? Yes 2
RobertoCri, Responsabile relazioni con la clientela at Ambra Palace Hotel, responded to this review

Good morning, Thank you for the time you used to left us a review. I'm happy your stay was overall pleasant. About the area the proximity od the main railways station of the city attracts some homeless, but the area is not dangerous at all and on the other side, offers a lot of good restaurants and shops and a... More 

Midway
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 26, 2015

On a recent visit to Rome we stayed 4 nights at this hotel. The 2 rooms we had were very clean and neat and the staff provided great customer service. Marco who checked us in was very polite, friendly and so helpful. The hotel breakfast was very good as it provided a wide variety of food not just croissants. One... More 

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RobertoCri, Responsabile relazioni con la clientela at Ambra Palace Hotel, responded to this review

Good morning, thank you very much indeed for your nice comment. I'm very pleased you had a nice stay with us, I'm going to forward your comment to Marco that will be very happy about your appreciation. The problem with the AC is a very bad point for the hotel and we hope to fixed it as soon as possible.... More 

Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed July 25, 2015

The room was very nice and its proximity to the train station was a must for us so that was a bonus. Yes the area seems a little run down but at no time did we feel out of place. The staff was very courteous and polite. We only had a couple complaints which seems to be a reoccuring theme... More 

Was this review helpful? Yes
RobertoCri, Responsabile relazioni con la clientela at Ambra Palace Hotel, responded to this review

Good morning, many thanks for your nice reply. I'm happy you had a pleasant stay with us. I'm very sorry about the problem with the AC system, unfortunately we are still waiting a spare part to replace the one is broken. So currently the AC system is not working 100%. About the smell in the room, we have recently renewd... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 15, 2015

Very clean, specially the bathrooms. friendly and helpful people. Neighbourhood has a lot of Bangladeshi and African immigrants but nothing to be worried about. Metro is 2 mins walking distance. Basic breakfast but well managed and filling.

Was this review helpful? Yes 1
RobertoCri, Responsabile reception at Ambra Palace Hotel, responded to this review

Goog morning, thank you for your nice review. I'm glad your stay was pleasant under all points of view. Best regards. More 

Sofia, Bulgaria
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 14, 2015

The hotel is rated 4 stars but this is too much. Anyway, we were glad by the hotel. The room is big enough for 2 people, has 2 connected beds. The breakfast consists of scrambled eggs, beacon, some nice sliced hams, yellow cheese. They ask you 4-5EUR for omelets if you want such. The neighborhood of the hotel is not... More 

Was this review helpful? Yes
RobertoCri, Responsabile reception at Ambra Palace Hotel, responded to this review

Good morning, thank you for your positive comment, we are pleased you enjoied our rooms and our breakfast. I'm little bit surprised anyway you think the hotel is overrated. Being the location a multicultural and business area is normal to see several ethnies walking on the streets. Best regards. More 

Level Contributor
4 reviews
3 of 5 stars Reviewed July 12, 2015 via mobile

We were booked here by our tour operator, first impression was of a poor neighbourhood. Hotel was spotlessly clean, staff mostly polite and obliging. Food basic and menu very limited but well prepared. Some rooms very small, bathrooms of good standard, air conditioning patchy depending on the room you are in. Would not book again but thanks to all the... More 

Was this review helpful? Yes
RobertoCri, Responsabile reception at Ambra Palace Hotel, responded to this review

Good morning, thank you for your review. We are pleased you find our staff helpfull and polite. About the negative points, we are working to improve them. Best regards. More 

1 review
3 of 5 stars Reviewed July 11, 2015

I stayed there with my boyfriend, and the placement of the hotel was pretty good, we were able to walk to almost everything, and if not we could take the metro. The problem was though that the AC did not work, it was constantly on 28,8 degrees Celsius, and even though we complained about this 3 times in the lobby,... More 

Was this review helpful? Yes
RobertoCri, Responsabile reception at Ambra Palace Hotel, responded to this review

Good morning, thank you for you comment. About the AC unfortunately we had an unexpected problem with one of the AC engine and we have to replace it. We are waiting to receive the new engine very soon. So now if the temperature outside is very high like in the past days, the AC is less effective. I'm pleased you... More 

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Staying in Esquilino

Neighborhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
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