We stayed at Universo six nights at Christmas time in twin room, and we did like it a lot. The staff was very polite and helpful. Room was clean and nice looking with relatively new interior, yet a bit small. Bathroom was spacious and beautiful. The double bed was about average. Working A/C and openable window. Breakfast was OK, but... more

My husband and I stayed at the Hotel Universo in November 2007. We had a pleasant experience at this hotel. It is located very close to the Termini which makes all of Rome very accessible using both the bus and the metro. We arrived early in the morning after a terrible overnight train ride (as a result of the train... more

the hotel is ideally located, 5 minutes from the trainstation. the rooms are equipped very beautiful and modern. Breakfast was ok. the staff is helpful - we could easily switch the room (air conditioning didn't always work). finally, i would go again. more

We had to wait for abaut 40 minutes for the room, because they culdn't fine our resevation, which was made 3 months in advance. The room was too small and to close to the elevator that had a terrible sound. Things disappear from the room and no body take any responsibillity. more

We were very encouraged when we stepped into the hotel. We thought it would be a comfortable place to stay. We wouldn't say that now. Mario at the front desk was the rudest man we encountered in our 11 day vacation. Seems he thought we were there to make him happy! Bed was nice and comfortable. Room was a reasonable... more

Never having been to Rome, everyone knows how hard it is to find a good hotel. I chose this BW Universo with Trip Advisor's help but I was a little concerned about the reviews. What I encountered was a very nice hotel, with a very good location a few steps from Termini Station, helpfull staff (including with our luggage, which... more

We have stayed with the same chain in Rome before and had no dramas at all - that property was full so we picked the Universo. Knowing that it was a hot and humid Roman summer we ensured that the property had air conditioning when booking - and even confirmed it at check in. We were lied to - the... more

I spend 3 nights at this hotel. It is centrally located only 2 minutes walk from central station "Termini". I had a double room for single use. The room was clean, there was absolutely no noise, very nice bathroom, comfortable bed. The only negative thing is that the hotel staff could be more friendly. more

We had read mixed reviews about this hotel. we stayed 4 nights. our general comments are: Overall, it was ok but did not stack up to other accommodation on our trip through France, Italy and Greece. * the rooms were refurbished, however some aspects were poorly done - though were spacious enough, large beds and new tvs etc * no... more