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BEST WESTERN Hotel Universo

4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
Hotel amenities
Ranked #423 of 1,292 hotels in Rome
3.5 of 5 stars 324 Reviews
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324 reviews from our community

What travelers say about this hotel
  • Very clean(10)
  • Train station(9)
  • Breakfast buffet(7)
  • Good location(7)
  • Reception staff(6)
  • Min walk(5)
  • Trevi fountain(4)
  • Bus tour(3)
  • Air Con(3)
  • Room service(3)
Traveler rating
    63
    146
    61
    27
    26
Only show reviews for Family (44) | Couples (111) | Business (36)
Date Rating
joanneguardino
Manchester, United Kingdom
2 reviews
2 helpful votes
4 of 5 stars Reviewed September 5, 2011
2
people found this review helpful

Myself, my husband and our three children stayed at the Universo in August for three days. Before booking I researched a lot of hotels but felt that the Universo was best suited to our needs and budget.Not all of the reviews I read for the hotel were very good so I really didn't know what to expect. All I can... More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
September 28, 2011

Dear joanneguardino, we thank you for having given us the opportunity to host you and your family! We have been very glad that you decided to stay with us during your vacation in Rome. We are then looking forward to see you again, hopefully during winter time so to give you the chance to take advantage also of our fitness... More

jw201107
Chicago, Illinois
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed August 24, 2011
2
people found this review helpful

The great thing about this hotel is it was so easy to walk to the train station everyday. Taking in to consideration the amount of time we spent in our room and how close it is to the station we would use this hotel again.Staff was always helpful. It is well located for seeing the usual tourist attractions. More

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ztraveler4
Connecticut
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed August 5, 2011
1
person found this review helpful

We had a great stay. Close to the train station and many attractions. We walked all over Rome from here. Great breakfast, clean rooms, but the staff was makes it extra special. More

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Ziad_Adada
Senior Reviewer
7 reviews
8 helpful votes
3 of 5 stars Reviewed August 4, 2011
2
people found this review helpful

Clean Tidy hotel near the Rome termini station , also near to most important place and centers, prices are quite acceptable , WiFi is not available but you can connect to the internet from the room, Breakfast is included and it is OK. in all it is nice hotel I stayed 6 times in this hotel . More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
November 21, 2011

Dear Ziad_Adada first of all we would like to thank you for being one of our affectionated customers and for having spent some of your time in writing a comment for the TripAdvisor Communith. We are then looking to welcome you for the seventh time soon. A presto! Cinzia Booking Department Best Western Hotel Universo Roscioli Hotels Group - Roma More

msk2193
Plano, TX
2 reviews
1 helpful vote
2 of 5 stars Reviewed July 22, 2011
1
person found this review helpful

Don't expect t set yur thermostat below 80 degrees. No matter what setting you use, the front desk controls the room temperature and will not set it below 26 Celsius, or 78 Fahrenheit. Disgusting sleeping temperature, and of course does not make for a good vacation. Never again. More

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Sharon021_11
Cape Town Central, South Africa
Senior Reviewer
7 reviews
5 helpful votes
4 of 5 stars Reviewed July 19, 2011
2
people found this review helpful

My husband and I stayed at the Best Western Universo hotel in Rome during our travels through Italy in January 2011. The location is good - easy walking distance to the Roma Termini as well as the tourist bus services, central city location with easy access to tourist sites. The hotel is modern, clean, the service was good and the... More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
July 20, 2011

Dear Mrs Sharon, thank you very much for the good evaluation you have given to our BW Hotel Universo. We are glad to read your stay with us has been comfortable and that the room accommodation, central location, breakfast and hotel modern style met your lodging needs. We will be honored to serve you again and we sincerely hope you'll... More

mcommins
Australia
Contributor
12 reviews
6 helpful votes
4 of 5 stars Reviewed July 12, 2011
1
person found this review helpful

This is a great hotel. The room was large with heaps of ambient lighting, comfortable bedding and quality linen. We arrived to Rome really early via an overnight train. The hotel staff were very helpful in offering us breakfast (at a cost of course) which we gladly accepted as Rome doesn't have many places open for breakfast in the mornings!!!... More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
July 14, 2011

Dear Mr Mcommins, thank you very very much for your kind review, We are very flattered to read that your stay with us was great and comfortable and that our reception staff has been helpfull and cooperative. We're also pleased to know that we made your vacation an unforgettable experience! Looking forward to serve you again soon in the next... More

CairoKhalil
Cairo
2 reviews
5 of 5 stars Reviewed July 10, 2011

Me & my family stayed for 6 nights from 02 July till 08 July its clean & room is wwll furnished ,Staff very helpful specialy Mr.Johnny M. in the Reseption he guided us to many good place , Hotel is near main train & bus stations (Termini) and Subway station Very Good Hotel More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
July 14, 2011

Dear Mr CairoKhalil, thank you! Thank you for having chosen our property for your vacation in Rome and thank you for your nice review! It's been a pleasure to serve you and we sincerely hope to have the chance once again to have you here at the Best Western Hotel Universo in beautiful Roma! Arrivederci.. Amelia Booking Department Best Western... More

Arturs80
Riga
Contributor
12 reviews
2 helpful votes
3 of 5 stars Reviewed June 30, 2011

Stayed at Universo Hotel just for one night on my trip through Italy. In general very nice hotel with good location and new, clean, stylish rooms. Breakfast just Ok, but quite good if you take in to consideration that typical Italian breakfast is croissant and coffee. However I was disappointed with hotel's reception staff. Personnel during checking in process was... More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
July 14, 2011

Dear Mr Arturs80, first of all we would like to thank you for dedicating some of your time to report your comments regarding our hotel. We are really sorry for the inconvenience occurred with the Eurobonus points. Therefore our Management will be grateful if you could give us some more details about what had happened in order to look carefully... More

TulsaTraveler43
Tulsa, Oklahoma
Contributor
11 reviews
48 helpful votes
3 of 5 stars Reviewed June 22, 2011
1
person found this review helpful

This hotel was chosen by our travel agent. We stayed here for 3 nights recently with our family, 2 standard rooms with breakfast included. The location is great, within walking distance from the train station (better if you are traveling with fewer and smaller suitcases than we had) and a short cab ride or doable walk to most sites. The... More

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BEST WESTERN Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy

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BEST WESTERN Hotel Universo
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