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Best Western Hotel Universo


Hotel class 4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
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Reviews you can trust

74% Recommend
3.5 of 5 stars 192 reviews
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By trip type
All (192)
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4 of 5 stars
berlinblade   1 contribution
Berlin
Sep 8, 2009 | Trip type: Couples

We had an early flight into Rome arriving at the hotel around 10 AM. We were planning on leaving our bags and doing some sightseeing, but the hotel staff was nice enough to let us check-in when we arrived. The female (Marie) who helped us was very friendly, spoke English well while the two guys we dealt with had an... more

Management response from
Direzione_Universo, The Management

Dear berlinblade, herewith we would like to thank you very much for taking your time to review our Best Western Hotel Universo here on TripAdvisor and therefore for sharing your experience on line with this community. Thank you also for writing such a nice comment about our hotel. It was flattering to read that you have been satisfied by your...

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5 of 5 stars
Carolina50   3 contributions
Concord, NC
Aug 26, 2009 | Trip type: Family

Our quad room had two twin beds downstairs and a king bed upstairs which worked out really well for us. Very clean room with beautiful bathroom. Our room also had a balcony. The breakfast was great-fresh fruit, eggs, bacon, pastry & beverage. Very friendly & helpful staff also. Great location: near the Termini (10 minutes), easy walk to the Colisium... more

Management response from
Direzione_Universo, The Management

Dear Carolina50, first of all is our pleasure to thank you for having chosen our Best Western Hotel Universo as your hotel during your stay in Rome. Furthermore it was with great pleasure that we have acknowledged your room was confortable and satisfied your lodging needs. We hope to have you again in the Best Western Hotel Universo very soon...

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5 of 5 stars
BebeTerry   5 contributions
Washington DC, District of Columbia
Aug 8, 2009 | Trip type: Couples

Rooms are clean, bathrooms are very clean, breakfast is great, buffet style, staff is kind and helpful - would recommend to anyone traveling to Rome. more

Management response from
Direzione_Universo, The Management

Dear BebeTerry, thank you very very much for posting your review about our Best Western Hotel Universo. Was great to read our services satisfied your expectations in order to make your roman holiday "one to remember". We are looking forward to have the pleasure to host you again in the Best Western Hotel Universo in a next future. Best regards

Excellent
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4 of 5 stars
logan33961   5 contributions
NY
Jul 18, 2009 | Trip type: Family
1/1 found this review helpful

Situated 2 blocks away from termini. I felt very safe with my wife and daughter walking at night. About 15-20 minutes walk to Colosseo and Piazza Venizia. The room was small but cozy and clean, breakfast was great. Very helpful staffs. Highly recommended! more

Management response from
Direzione_Universo, The Management

Dear logan33961, Your good review about our Best Western Hotel Universo was very flattering for us to read and we wish to thank you very very much for having chosen our hotel for your stay in the Eternal City and for sharing your experience with all the TripAdvisor community. We are glad that you and your family found our location...

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4 of 5 stars
VicAlan07   3 contributions
Victoria
Jul 13, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed here twice in May and would happily stay again. The rooms were spacious, the breakfast was yum, and the staff were friendly and helpful. You could walk to a lot of Rome's attractions from here but we chose to use the hop on hop off bus which had a stop just around the corner. more

Management response from
Direzione_Universo, The Management

Dear VicAlan07, thank you for reviewing the Best Western Hotel Universo and for choosing it for your stay in the Eternal City. We have been very flattered by your comments and glad to read that our Hotel services met your expectations. The Management together with all the staff of the Best Western Hotel Universo work to make every client's holiday...

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5 of 5 stars
troch   3 contributions
Paris
Jun 30, 2009 | Trip type: Business, Solo travel

I've been a few times at the Universo this last 6 months for business. Before to find Universo, I have tried some other hotels around Termini but I've never found a so good place. Staff is professionnal, Rooms are large, bathrooms are delightfull, very clean, very well equiped, beds are very cumfortable, breakfast is served in the room at the... more

Management response from
Direzione_Universo, The Management

Dear Mr. troch, first of all we would like to thank you for having chosen the Best Western Hotel Universo for your roman stay. It was a real pleasure reading that our services satisfied your expectations at the best. Thank you for sharing your experience here on TripAdvisor. Comments like the one you have wrote are important for us in...

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4 of 5 stars
smc83   4 contributions
Puerto Rico
Jun 25, 2009 | Trip type: Family

I had read in a website that it was - "2 Minutes from the Termini Stazione" - So I have to clarify that this is if you get the right end!!! The Train Station is huuuuge and we got off the very other end and it was a 20 minute walk, but after walking with our suitcases through the street... more

Management response from
Direzione_Universo, The Management

Dear smc83, many thanks for your good comment about our Hotel. We are content you and your family enjoyed the stay at the Best Western Hotel Universo. Thank you also for having reported in the review your satisfation about the accomodation received, infact our rooms have all been recently renovated and that's in order to reach higher quality and service...

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4 of 5 stars
aybc   8 contributions
ca
Jun 21, 2009 | Trip type: Solo travel

Stay was one week. This is an EXCELLENT hotel for the money. All rooms renovated in a Westin Hotel style. Floor 7 rooms have a private balcony with A+ Rome views. Bathroom was new and marble with tub/shower. Bed was great! Location by Termini Train Station made day travel a breeze. On a nice street with other tourist hotels and... more

Management response from
Direzione_Universo, The Management

Dear Aybc, we have been delighted to read that you enjoyed your stay at Best Western Hotel Universo. One of our main goals is clients' satisfaction therefore we were more than pleased to acknolewdge that you were happy with your room and with the hotel location. The central position of Best Western Hotel Universo allows our guests to reach every...

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4 of 5 stars
audmonamikaela   6 contributions
lillestrøm.norway
May 21, 2009 | Trip type: Couples
1/1 found this review helpful

our room was spacious and had a big tv..the hotel is centrally located..10 to 15 minutes walk from the train station..the breakfast was good, many to choose, the staff spoke english, restaurant served sumptous food even though we came there late, there was a gym but we were not able to use it, internet cafes outside and some food shops,... more

Management response from
Direzione_Universo, The Management

Dear Client, Thank you so much for reviewing Best Western Hotel Universo here on TripAdvisor. We really appreciate your comments about our hotel and staff. We are glad you benefited from our convenient location and were able to enjoy and get around Rome easily. We are pleased to read that you liked your assigned room and the tv. Our main...

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3 of 5 stars
lOVEMYLUXURY   2 contributions
Co-Louth
May 14, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Stayed here for 2 nights on a business trip. Location is quite good- bvery close to Termini (the main train station) on a nice enough street with other hotels. The staff were generally very nice and helpful other than 1 guy with glasses who worked at night- he was so bloody rude, arrougant and unhelpful. One the first night, the... more

Management response from
Direzione_Universo, The Management

Dear Sir, first of all we would like to thank you for taking the time to share with us your experience at our hotel. Our clients' reviews are important to improve the quality of our hotel, we are strongly customer oriented and we do not only care about quality but also about the professionalism of our staff and the helpfulness...

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Best Western Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy