We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 1,293 Rome hotels »

BEST WESTERN Hotel Universo

4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
Hotel amenities
Ranked #423 of 1,293 hotels in Rome
3.5 of 5 stars 324 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

324 reviews from our community

What travelers say about this hotel
  • Very clean(10)
  • Train station(9)
  • Breakfast buffet(7)
  • Good location(7)
  • Reception staff(6)
  • Min walk(5)
  • Trevi fountain(4)
  • Bus tour(3)
  • Air Con(3)
  • Room service(3)
Traveler rating
    63
    146
    61
    27
    26
Only show reviews for Family (44) | Couples (111) | Business (36)
Date Rating
Gordon B
Limerick, Ireland
Senior Reviewer
7 reviews
7 helpful votes
5 of 5 stars Reviewed December 7, 2011
2
people found this review helpful

My wife and I just back from Rome where we spent 2 nights (Dec 3rd, 4th) in the Universo. I can recommend this hotel very highly. The reception staff were very friendly and helpful. We arrived at noon and our room was ready for us. Room 218 which was really comfortable and relaxing. A little stairway led up to our... More

Was this review helpful? Yes
Caproni
Campinas, SP
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed November 17, 2011
2
people found this review helpful

Very nice hotel, well located near Termini Station, little walk from Sta Maria Maggiore Church and Coliseum . Hotel staff was very nice, giving some maps and advises for Rome attractions. Hotel room is very confortable and quiet, good bed, very nice bathroom. Hotel breakfast is very nice (lots of Nutella, fruits and juices). Wifi is free, just ask the... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
November 21, 2011

Dear Caproni Thanking you for having chosen our property for your stay in Rome, we wish to express our gratitude for having defined us an excellent hotel. We are then looking forward to see you again in Rome and at our hotel. Kind regards. Cinzia Booking Department Best Western Hotel Universo Roscioli Hotels Group - Roma More

Chanelle83
Brisbane, Australia
Reviewer
5 reviews
3 helpful votes
4 of 5 stars Reviewed November 3, 2011
3
people found this review helpful

I have nothing but good things to say about this fantastic hotel! I stayed here for 3 nights last year and loved it so much that this year I was determined to stay here again prior to the long 22 hour flight back to Australia. I was given a comfortable room with a fantastic large shower (the best of the... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
November 21, 2011

Dear Chanelle83 It was very nice to read your comment and we thank you very very much for the good words spent. We are proud to acknowledge we have succeeded in making your stay with us comfortable and up to your expectations. We are looking forward to have the chance to welcome you in occasion of your next trip to... More

Ellada
Dublin
Senior Contributor
22 reviews
18 helpful votes
3 of 5 stars Reviewed October 24, 2011
1
person found this review helpful

Stayed at the Universo for a conference in the hotel itself. I was lucky enough to arrive a day early for a bit of pre-conference sightseeing with my partner. Lucky, because the room we'd been assigned was tiny. I'd describe it as the size of a small single room rather than an adequate double. I asked to be moved, and... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
October 26, 2011

Dear Ellada, Thank you very much for your comment. First of all we wish to apologize for the tiny room you have been given upon arrival, problem which fortunately was promptly solved assigning you a nice one with balcony by our reception staff who is always ready to accomplish our customers desires. As a matter of fact we wish to... More

clairess_11
Adelaide
Senior Contributor
24 reviews
6 helpful votes
3 of 5 stars Reviewed October 16, 2011

Very convenient for sightseeing- a fairly easy walk to all the main sights. The room was good, just a little odd to have a room with a mezzanine as you have to walk downstairs to go to the bathroom in the night. Breakfast was okay but nothing too special. Reception staff were not friendly, but we had no troubles and... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
October 26, 2011

Dear clairess_11, We were very pleased to acknowledge that your stay with us was comfortable. We thank you for having spent some of your time to write a comment so to share your experience with us and with the TripAdvisor Community . While reading we felt a little perplexed by your allegation regarding our reception staff not being friendly but... More

bhxteacher
chicagoland
Senior Reviewer
6 reviews
16 helpful votes
3 of 5 stars Reviewed October 16, 2011
1
person found this review helpful

We spent 2 nights in this hotel last week. Overall, the hotel was OK, but we had a few problems. First, the front desk refused to give us 2 key cards to our room. They said it was a security issue. This caused us some problems in coordinating our coming and going separately. Understand that the key card must be... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
October 18, 2011

Dear bhxteacher, Thanks for your kind review. We are very sorry to read you had problems with the room key card and we herewith wish to confirm that a second one cannot be given for security issues. We also regret you did not appreciate the Junior Suite which was assigned to you and to other members of the same group... More

Mac097
London
Senior Reviewer
10 reviews
9 helpful votes
3 of 5 stars Reviewed October 2, 2011
3
people found this review helpful

Very close to station, and a good location for bus & train travel to all destinations. Old style hotel, with old fashioned lobby and common areas. Rooms have been updated recently, to a high standard, but are very small. Hardly room to move between chairs and bed. Bathroom well apointed, but also very small. Breakfast room was very crowded, and... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
October 3, 2011

Dear Mac097, we wish to thank you for having chosen our hotel for your holiday in Rome. We are sorry and apologize for the accomodation you have been provided with which did not meet your lodging expectations. However please allow us to underline that our reception staff has been trained to please and accomplish to all our guests' requests hence... More

Brendanwex
Wexford, Ireland
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed September 29, 2011

Travelled here with my girlfriend for a short break in Rome. While the room was quite small (as expected in a European city) it was nicely decorated with a beautiful bathroom. The balcony overlooking the side street was a nice addition. Buffet breakfast was nice as was the morning coffee. Staff were also very friendly and efficient. Also just to... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
October 5, 2011

Dear Brendanwex, it's been our pleasure to have you at our hotel and we thank you for your nice comment about us. Come back soon to Rome. Kind regards. Cinzia Booking Department Best Western Hotel Universo Roscioli Hotels Group - Rome More

MohamedElba
Dubai, United Arab Emirates
Reviewer
4 reviews
9 helpful votes
3 of 5 stars Reviewed September 11, 2011
4
people found this review helpful

The hotel had a good location near to the termini station ( 5 minutes walking). Clean Rooms. Bad Bathtub (water comes out during the shower). Bad Breakfast (coffe machine makes terrible products and doesnt even fill the whole cup. Hardboiled Eggs are extremely Cold. Scrambled Eggs very Terrible. The staff were not helpful on any shift (especially the reception staff)... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
September 29, 2011

Dear MohamedElba, First of all we wish to thank you for having dedicated some of your time to write and report what about our hotel you have disliked. We deeply apologize for the discomfort suffered during your stay and we want to assure you that your comment will surely be helpful to improve our services quality in the future. In... More

ozeabroad
Melbourne, Australia
Reviewer
3 reviews
9 helpful votes
1 of 5 stars Reviewed September 6, 2011
6
people found this review helpful

We were unfortunate enough to be booked into this Hotel for 5 nights (5 nights too long!!!) by our 'trusted' travel agent, in June this year. On arrival at 1.30pm we were told by the most gruff, impolite, unhelpful and unhappy front desk staff that our room was not yet ready. No problem; we checked our bags in and headed... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
September 28, 2011

Dear ozeabroad, first of all please give us the chance to apologize for the discomfort you have suffered at our hotel. We are either sorry and surprised about what you have written since, as you can easily check here on TripAdvisor, our guests are usually very content of our staff and services. However this does not want to be an... More

Travelers are raving about these Rome hotels

NH Pontevecchio
4 of 5 stars
Show Prices ABS:HotelCheckRates-d228997?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
BEST WESTERN Hotel Canada
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d203130?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
UNA Hotel Roma
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1510471?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Moses Fountain Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1192285?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hotel La Terrazza
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d529751?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton

Travelers who viewed BEST WESTERN Hotel Universo also viewed

Palazzo Ricasoli Residence
3.5 of 5 stars 128 Reviews
Florence, Province of Florence
Show Prices ABS:HotelCheckRates-d233495?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
NH Pontevecchio
4 of 5 stars 137 Reviews
Lecco, Lake Como
Show Prices ABS:HotelCheckRates-d228997?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
BEST WESTERN Premier Hotel Royal Santina
Show Prices ABS:HotelCheckRates-d233408?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 1,293 hotels in Rome, ranked by popularity »

Been to BEST WESTERN Hotel Universo? Share your experiences!

Write a Review Add Photos Add Videos

BEST WESTERN Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy

Is BEST WESTERN Hotel Universo your business?

  • Manage your listing
BEST WESTERN Hotel Universo
Show the lowest price for this hotel* (from our partners)
Show Prices