We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,267 Rome hotels

BEST WESTERN Hotel Universo

4.0 of 5 Hotel   |   Via Principe Amedeo 5B, 00185 Rome, Italy (Castro Pretorio)
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added BEST WESTERN Hotel Universo to your Saves list
BEST WESTERN Hotel Universo
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
71%
Ranked #413 of 1,267 hotels in Rome
A recent review
4 of 5 stars reviewed yesterday
travel_o_o_logues New Delhi, India
  • Overview
  • Reviews (758)
  • Similar Hotels
  • Photos (785)
  • Amenities
  • Q&A
  • Room tips (71)
  • Location
  • More
Write a Review

758 people have reviewed this hotel

Traveler rating
    153
    378
    133
    54
    39
See reviews for
138
282
46
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New Delhi, India
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Well lets get real.If you have heard or read about hotels in Europe it all boils down to small cagey rooms and cold service. Atleast that is what was told to us. But to our surprise on our first trip to Europe, starting with Rome, Hotel Universo was a pleasant experience. The loving moments: - Hotel is close to main... More

Was this review helpful? Yes
Hermosa Beach, California
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

I was surprised at how much I liked this place. The service was good everyone speaks a great deal of English. Only negative is I called and asked for them NOT to clean my room because I had valuables that I wanted no one coming in or out and they ignored the request altogether... Other than that, it was fine.... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Keith G, Thank you for your kind comment. Your opinion is very important to us! We look forward to another occasion to welcome you. Kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

After having read some previous reviews of this hotel we should have known better. We had chosen to stay here for 1 night as it was close to the train terminal and my partner and I were to leave early the next morning to continue our holiday. We had emailed the hotel earlier in the day that we were checking... More

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear KMLM_SYDN, Thank you for your comment. I am sorry and please accept mine and all the staff's apology for the discomfort you have suffered upon moving to one of our sisters hotel due to a sudden problem we could not solve in due time, unfortunately. However, to my advice, it is very important to underline that our sisters hotel... More

Wichita, Kansas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel Universo is a 5 minute walk from the bus/metro terminal, and is thus very convenient to stay at. The staff were very friendly and accomodating, although we did not get the 2 king size beds we were promised. They offered to let us switch rooms but in the end it was alright. The room was very modern, with an... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Andrew F, Thanks for having spent some of your time to write a comment about your recent stay at our hotel. Thank you also for recommending our hotel. I am really pleased you enjoyed your stay and I hope you'll come to visit us soon. Kind regards. Cinzia Guest Relations BW Universo Roscioli Hotels Group - Rome More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Couldn't really fault this place. Stayed for two nights and on numerous times I had to ask the reception for help on booking tours and transfers and their English was very good and they were very helpful and polite. I would recommend this place.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Tkpurser, Thank you for the lovely comment. Looking forward to welcome you once more. Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I should start by saying that the train station is not my preferred neighborhood to stay in- I would recommend that any first-time tourists stay near the Spanish Steps, the Pantheon, Piazza Navona, and any return visitors stay in Trastevere. That said, the Universo is a good solid option near the station. Don't let the odd, slightly dated giant marble... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear MegaraMcT, Many thanks for your lovely comment. I enjoyed the suggestions you've given to the readers of this blog: very useful indeed! Besides I'd like to thank you for the compliments paid to our hotel and staff. I am very pleased we've able to offer you the experience you expected. We look forward to see you again soon, Kind... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel Universo looks somewhat worn from the outside however this seems to be a trend throughout Rome; once inside you're greeted with a strikingly elegant reception complimented by polite, helpful staff who ensured checking in and out was simple and completed promptly. The bedrooms were modernly decorated, and was consistently cleaned to a high standard. The quality of sleep was... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Andrew_Co, Thank you very very much for your beautiful and detail review and for the compliments paid to our rooms and staff. Great to hear you had a nice time and enjoyed our beautiful city also thanks to the central location of our hotel. Confident to meet you again soon, Best regards. Cinzia Guest Relations BW Hotel Universo More

San Francisco, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We had a family of 4.5 and needed some space. We ended up having to get 2 rooms due to fire codes, but rooms were a bit bigger and offered us the space we needed. One was a loft style, with sleeping quarters upstairs and a modest living space/bathroom downstairs. The other was just a standard room with a queen... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Terence C, Thank you very very much for your nice comment. I am content the accommodations offered to you and family were comfortable and had all the space needed. Thanks also for the compliments paid to our staff. They work hard every day to make our customers' vacations serene and enjoyable I am confident we are going to have... More

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed for a 4 night break, special birthday treat, upgraded but the room was not what I thought, it was on 2 floors but the website said siting area with sofa, no sofa just desk and chair and tv in upstairs bedroom, facing the street. The staff were not helpful and said this was what the upgrade was for an... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear referee17, Thank you for the comment concerning your recent stay at our hotel. Please accept our excuses for not having met your expectations. I believe that on the first night you were accommodate in one of our Junior suites. I am really surprised you disliked the room being a superior accommodation at our hotel. I am also sorry you... More

Prague, Czech Republic
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed a weekend in double room with my wife. Hotel is situated in wide city centre with good access to public transport, many restaurants around and near historic points of interest. Friendly and helpful staff but breakfast only on average level. I can recommend this hotel better for short stays.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear JiriKotik, Many thanks for your review. I have appreciated your comments about breakfast to be improved, however I'd like to know exactly what you'd change or introduce in our offer. I would be pleased to hear directly your suggestions, hence, if you like, feel free to contact me anytime. Looking forward to welcome you again, Best regards. Cinzia Guest... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN Hotel Universo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Rome with
any amenities

Been to BEST WESTERN Hotel Universo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Travelocity, Orbitz, Cheap Tickets, Tingo, Otel, Venere, BookingOdigeoWL, EasyToBook, Priceline, Agoda and getaroom.com so you can book your BEST WESTERN Hotel Universo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

785 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (266)
Viewed
Room/suite (87)
Viewed
Pool/beach area (1)
Viewed
Bathroom (45)
Viewed
View from room (15)
Viewed
Hotel & grounds (47)
Viewed
Dining (4)
Viewed
Family/play areas (2)
Viewed
Other (65)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (474)
Viewed
Amenities (109)
Viewed
Junior Suite with Bathtub (65)
Viewed
Junior Suite with Shower (73)
Viewed
Restaurants and Bars (75)
Viewed
Standard Room (55)
Viewed
The Hotel (97)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (1)
Viewed
Dining (14)
Viewed
Other (5)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#168 Luxury Hotel in Rome #316 Romantic Hotel in Rome
Hotel Class
Official Description (provided by the hotel)
The Best Western Hotel Universo is one of the few Roman hotels which has a hundred years old tradition.The hotel is located right in the heart of Rome, near the Termini Central Railway Station and few steps away from the Teatro dell'Opera and the Government buildings such as the Palazzo Baracchini and the Ministries of the Treasury and Agriculture in Via XX Settembre.Next to the Palazzo Massimo Museum, Piazza Venezia, and Via Veneto are a short stroll away. ... more   less 
Number of rooms
199

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer