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All 1,264 Rome hotels

BEST WESTERN Hotel Universo

4.0 of 5 Hotel   |   Via Principe Amedeo 5B, 00185 Rome, Italy (Castro Pretorio)
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Ranked #411 of 1,264 hotels in Rome
A recent review
4 of 5 stars reviewed 4 days ago
jay2kilo
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776 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at Best Western Universo during our stay in Rome for summer vacation. Rome aas hot but our room had good aur conditioning. It was vert clean and good service. They served breakfast for free. It was walk-distance to the Colloseum(about 15~20 minutes walk)

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear jay2kilo, Many thanks for your comment. We are longing to have the pleasure to see you again, Arrivederci! Very kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Parsippany, New Jersey
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel is walking distance from the railway station and walking distance from eateries. The room and bathroom are small, but adequate and very clean. Breakfast buffet is excellent. The only negative is that the 3 elevators are slow and small and many times the lines get long and you have to wait a long time to get one. Quite a... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Andy7755, Thank you very much for your comment. Pleased to read you appreciated our central location, the cleaninless of our rooms and the breakfast menu. We look forward to welcome you again, Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

canberra
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 6 days ago NEW

Good location, handy to train station and tour group meeting points. It is our last day and I had felt all was reasonable. Our room is smaller than the hotel's website pictures suggested. However the greatest concern is the state of the shower recess floor. Lifting the wooden slats today I was horrified. We had mentioned the slow rate of... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear pepperjac, Many thanks for your comment. I am pleased to acknowledge you enjoyed our central location and that our staff was helpful and available towards your demands. I have taken notice of your comment about water flooding out while showering. I apologize for the inconvenience. It would be much appreciated if you could contact me and give me more... More

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Young couple stayed here for 4 nights. Fantastic experience all around. Staff were very helpful, room was very clean. Breakfast included was amazing, full spread. Location was good, minutes from Metro station, lots of other hotels and restaurants near by, nice safe area. Bad points were the AC in the upper level of room was not responsive to the controls,... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear R K, Many thanks for your kind review. Your opinion is very important to us and I am content your stay was fantastic. I then hope there will be soon another chance to welcome you here at the BW Universo Hotel! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Arrived @ the hotel after marking booking over 3 months ago. Was told by the staff that the room air conditioner had today broken down and D there no rooms aviable. From ready other reviews this seems to be a common problem with this hotel. I was told their sister hotel would be able to accommodate us for our stay.... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Wayne C, Thank you for the comment. I apologize once again for the distress caused you by moving your accommodation to our sister BW President Hotel which is rated 4 star like us and centrally located as well. As you mentioned we have provided the taxi ride to the hotel totally at our expenses and a fruit basket in... More

Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The receptionists were not knowledgeable about parking information, after listening to them I ended up paying double the amount in parking. Our washroom smelt of sewage and the sink was plugged. There was glass on the floor from previous guests that my wife stepped on and cut her foot. The front desk workers were abrupt and rude to customers. On... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Rosa D, Thanks for your comment. I am so so sorry to read you haven't enjoyed your stay here made exception for the breakfast service which met your expectations. Cleaninless is one of our point of strenght and I have taken good notice of your words. I will talk to our housekeeper in order to comprehend how it was... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed three nights to visit Rome. Excellent location. Ideal for walking from the hotel etc. Hotel public areas were OK - bit dark and dingy in places. Two lifts - both on their last legs - slow and cranky .. Breakfast very under par for Best Western - all commercial food. And the atmosphere chaotic at busy times - in... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Cate T, Thank you for your corteous reviews. Your opinion is very important to us! I have taken notice of your comments and I thank you for having expressed your thoughts and impressions. However I'd like to underline that infact we have three elevators not two. I believe you haven't had the chance to notice that it is located... More

Ossining, NY
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is a wonderful value. I stayed there with my two teens in a large, modern and comfortable room that was quiet and exceptionally clean, clean, clean and had terrifically comfortable beds. The room was particularly large by European standards. The bathroom was modern and clean - my only complaint (and this seems to be common throughout Europe) is... More

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear RosieZF, Thank you very much for your lovely comment and for the compliments we have really appreciated! I have taken notice of your suggestions about the counter space, towels hooks and an extra shelf for the toiletries. I am very pleased to read you'd stay with us again hence we all look forward to that occasion, Arrivederci! Cinzia Guest... More

Sleepy Hollow, New York, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed in Rome for 2 nights. We had not realized how far it is to the center, but it is walking distance to the Termini train station and several hop on hop off spots. We had decided to walk everywhere, which was manageable, though not recommended in the heat (bring water and comfortable shoes). Our room... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Antonia S, I thank you for the comment. It's been nice having you here and we look forward to another time to welcome you. Kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Cardiff
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

It's a very smart looking hotel. I was surprised as general rule of thumb for choosing hotels is to avoid the main rail station area in most cities! However, this was definitely not applicable in this case. Rome is lots of walking so getting the metro to Collosseum, Spanish steps, Vatican City etc was much appreciated from this excellent location.... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear jonniebgo, Thanks for you lovely comment. Pleased to read you enjoy our hotel and the ideal location. As you wrote, Rome is a lot of walking hence lodging in the centre of town is the best way to enjoy the city either by foot and by public transportations. Hoping to see you soon, Best regards. Cinzia Guest Relations BW... More

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Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#169 Luxury Hotel in Rome #327 Romantic Hotel in Rome
Hotel Class
Official Description (provided by the hotel)
The Best Western Hotel Universo is one of the few Roman hotels which has a hundred years old tradition.The hotel is located right in the heart of Rome, near the Termini Central Railway Station and few steps away from the Teatro dell'Opera and the Government buildings such as the Palazzo Baracchini and the Ministries of the Treasury and Agriculture in Via XX Settembre.Next to the Palazzo Massimo Museum, Piazza Venezia, and Via Veneto are a short stroll away. ... more   less 
Number of rooms
199

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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