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BEST WESTERN Hotel Universo

4.0 of 5 Via Principe Amedeo 5B, 00185 Rome, Italy
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#395 of 1,264 Hotels in Rome
789 Reviews 3.5 of 5 stars
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789 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Mooroolbark, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved being a short walk from Rome's Termini train station and even closer to the start of the "hop on hop off buses" the hotels staff were attentive and helpful, especially those at reception, our room on level 7 had a balcony which we loved and a comfortable king sized bed, the bathroom was spacious and had everything we... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Morgo220, Thank you for the kind comment. Longing to see you again soon, Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

El Paso, TX
Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

First leg of our trip we stay in a nice cozy room with all the amenities but not much in the way of a view. On our return stay we ended up with a studio overlooking the street and it was amazing. Two level room with a balcony to the street. We did not ask for this room or for... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Texan56, Many thanks for your lovely review. I am content you enjoyed your stay in one of our beautiful junior suites. We love to pamper our customers and we do whatever is possible to accomplish their satisfaction. We look forward to meet you again, Very kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Euro design. Centrally located within walking distance of the train station. Ensure you ask for non smoking. The rooms were small but what more do you need when you are touring. Lots of eats nearby. Look in the alleys. The hidden gem restaurants are there.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Keith S, Many thanks for your kind comment. Pleased to read you enjoyed your stay at our hotel. Thanks also for the suggestions given about places to eat in the neighborhoods, however I'd like to add that at our hotel are available two restaurants where our customers can enjoy local, national and international cuisine prepared by Tony our wonderful... More

york
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Was looking forward to my stay in Rome (one of my favourite cities). Had emailed the hotel on several occasions with various questions regarding tours etc. and was very impressed with the response. My surprise was that the staff we encountered at the front desk did not match up. They seemed almost oblivious of people waiting for advice - though... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear DavePYork, Thank you for the review regarding your recent stay at the BW Hotel Universo. I am sorry to read that some members of our staff failed to give you the attention and care you deserved. I apologize for that and I'd like to thank you as all comments, may they be positive or negative, are well excepted as... More

Barrie, Canada
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found this hotel via best western which made it convenient and secure to book. We checked out the reviews and costs and decided to go with it. Great decision! Super location -2 blocks to termini and 4 blocks to Santa Maria Maggiore. Easy access to hop on off bus or other transit. Lots of trattorias, pastry shops, etc. nearby.... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Kath C, Thank you for your nice comment. Great to read your stay was pleasant and comfortable. I also thank you for the compliments paid to our reception staff. They are careful and dedicated towards our customers and make their utmost to make them feel welcome and like at home. In the hope to meet you again soon, I... More

Hamilton, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My husband and I had the opportunity to stay at Hotel Universo (our own choice from hundreds of hotels in Rome) and were VERY pleased. The perfect location very close to Termini station was most convenient. The staff was always friendly and more then willing to make suggestions for dining in the area. The hotel was built in 1933 and... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear kimber195, Thank you for the lovely review. I am so glad to read you enjoyed your stay with us. Our staff is always attentive and dedicated to our customers. We do our best to make our customers feel welcome and like at home. I thank you also for the comment about the shower curtain of which I have taken... More

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at Best Western Universo during our stay in Rome for summer vacation. Rome aas hot but our room had good aur conditioning. It was vert clean and good service. They served breakfast for free. It was walk-distance to the Colloseum(about 15~20 minutes walk)

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear jay2kilo, Many thanks for your comment. We are longing to have the pleasure to see you again, Arrivederci! Very kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Parsippany, New Jersey
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is walking distance from the railway station and walking distance from eateries. The room and bathroom are small, but adequate and very clean. Breakfast buffet is excellent. The only negative is that the 3 elevators are slow and small and many times the lines get long and you have to wait a long time to get one. Quite a... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Andy7755, Thank you very much for your comment. Pleased to read you appreciated our central location, the cleaninless of our rooms and the breakfast menu. We look forward to welcome you again, Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

canberra
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Good location, handy to train station and tour group meeting points. It is our last day and I had felt all was reasonable. Our room is smaller than the hotel's website pictures suggested. However the greatest concern is the state of the shower recess floor. Lifting the wooden slats today I was horrified. We had mentioned the slow rate of... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear pepperjac, Many thanks for your comment. I am pleased to acknowledge you enjoyed our central location and that our staff was helpful and available towards your demands. I have taken notice of your comment about water flooding out while showering. I apologize for the inconvenience. It would be much appreciated if you could contact me and give me more... More

Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Young couple stayed here for 4 nights. Fantastic experience all around. Staff were very helpful, room was very clean. Breakfast included was amazing, full spread. Location was good, minutes from Metro station, lots of other hotels and restaurants near by, nice safe area. Bad points were the AC in the upper level of room was not responsive to the controls,... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear R K, Many thanks for your kind review. Your opinion is very important to us and I am content your stay was fantastic. I then hope there will be soon another chance to welcome you here at the BW Universo Hotel! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

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Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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