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BEST WESTERN Hotel Universo

#397 of 1,269 Hotels in Rome
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Via Principe Amedeo 5B, 00185 Rome, Italy
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BEST WESTERN Hotel Universo
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BEST WESTERN Hotel Universo
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940 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Germany
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great stay from beginning to end. As we arrived with two small children in two, the receptionist was great, spoke fine English and allowed us to check-in a few hours early and switch us to a Junior Suite. The hotel is a 5 minute walk from the train station, with restaurants and shops in close proximity. We found the location... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear familyoffour582, I am really glad you enjoyed your stay here and I thank you for having taken some of time to share your good experience with us :) We definetely are looking forward to welcome you again! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Derby, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Convenient location for the station. Room was a good size and our room had an enormous balcony too. The bathrooms are also large and have a nice marble effect. The room had a desk area and large tv. The decor was nice but the dark wood is a little dated. The staff were all friendly and helpful and checking in... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Lynteache, What a lovely and detailed comment thank you! I enjoyed reading all the tip and tricks given and I appreciated your compliments. Thanks also for sharing your opinions with us, they are very important to us! Well, hopefully there will be soon another chance to see you :) Very kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli... More 

Shepton Mallet
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We found the reception staff very brusque and rude! Our first problem was the fact that we specifically asked for a twin bedded room - the receptionist allocated us to a 7th floor room and when we got up there we found it had a king sized bed. We dragged ourselves and bags back down to reception where we didn't... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Nichola K, Thank you very much for having reported your satisfaction about the staff's attitude, I hope will accept my sincere apologies. I can assure you that's not our standards for behaviour and staff's availability and kindness is often priased by other customers who wrote their own comments before yours. For what concerns what you say about the cuttlery... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Receptive and Happy staffers... excellent room service... only problem was communication... most staffers were not bi lingual. Food was okay. Rooms were a bit small...stayed in a three bedroom. Great Location... easy access to the stazione termini

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear apalara, Thank you very much for your comment. I apologize if the room you were assigned was not totally up to your expectations due to the size. However I hope there will be another chance to welcome you, Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Staffordshire
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent location, very close to Termini Station. There are a great selection of bars and restaurants close by. Room was small but suited our needs. Decor good and cleanliness excellent. Room was hot all the time and staff mentioned that it was too early in the seasoning to have the air conditioning on. Even with the window open all the... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear 360Ali, Thank you for the courteous comment. Wishing to see you again soon, Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Located in the city centre, easy to access train, metro, sightseeingbusses and all the major points of interest. Very nice service, iron vas provided at the room upon request and the breakfast was generous. The staff very serviceminded. Very nice bathroom. The view from the room was not impressive, but the purpose of the stay was not to hang in... More 

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Carl P, Many thanks for your lovely comment. We look forward to the pleasure to meet you again, Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Senior Contributor
24 reviews 24 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had to be in Rome for one night and needed somewhere centrally located to get back to the airport in the morning. This certainly fitted the bill. Modern well appointed rooms, ample provision for breakfast - that's all I needed for this trip. Grazie!

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Nigel S, Many thanks for your charming comment. It's been a pleasure having you here and I do hope there will soon another opportunity to see you. Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Ankara, Turkey
Top Contributor
55 reviews 55 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 20, 2015

I was going to opera house that's why I choosed this hotel. It is very close to opera house and Termini station.Our room was very comfortable with a big bathroom and room.Breakfast was good. I like this hotel. I recommend it.

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear ayseozkay, Thank you for the lovely comment and for recommending our hotel. It was a pleasure meeting you and we all hope there will be soon another chance to welcome you, Arrivederci! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Sheffield
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2015

Hotel is well located, clean, comfortable and modern. Roberta on Reception was very helpful as were all the staff we came across. Breakfast was nice with good variety, although was very busy at times as to be expected. We ordered room service of pizza and pasta, and Marco was very friendly and helpful ensuring this was delivered to our room... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Nahir G, I have loved your comment! Thank you! Come back soon, we are looking forward to! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed February 27, 2015

Best Place to stay. Just 1 corner to the Main train Station, Bus trips, Banks and restaurants. Hotel services are excellent and the hotel restaurant is very good as well as the breakfast buffet. Definitely I will stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Nahir G, Thank you for the courteous comment. I look forward to have the pleasure to see you again soon, Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

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Staying in Esquilino

Neighborhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.

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