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All 1,263 Rome hotels

BEST WESTERN Hotel Universo

4.0 of 5 Hotel   |   Via Principe Amedeo 5B, 00185 Rome, Italy (Castro Pretorio)
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Ranked #420 of 1,263 hotels in Rome
A recent review
4 of 5 stars reviewed yesterday
Mish225 Tel Aviv, Israel
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688 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The hotel is pretty much close to everything. The central bus station as well as the train station is few blocks away. The room (a junior suite) was quite big and very much spacious. Breakfast was fair and soothe staff.

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Radomlje, Slovenia
1 review
4 of 5 stars Reviewed yesterday NEW

Very impressed with new rooms (specially with non smoking rooms, e.g. n.526), very good breakfast with big variety, friendly and helpful staff with good advice of restaurants, concerts, the best position of the hotel ever.

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San Francisco, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

All guest likes the location. We are happy, but if can have little improvement : 1) supply hot water/coffee maker in the room as some people need hot water for medicine 2) If hotel can send guest little clear map to save much trouble from Termini Sta. We were pointed the diretion to hotel by someone from Termini station taxi... More

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Catania, Italy
1 review
5 of 5 stars Reviewed 1 week ago

I had the pleasure to stay at Best Western Universo in Rome from the 2nd of April for 2 nights. I was a bit doubtful due to the size of the hotel (I usually go for small boutique hotels), All my doubt were, thankfully, wiped away, from the start to the end.I'll be honest stating that from the service to... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Cristofor, Thank you for your lovely comment. Pleased to know you enjoyed your stay and that our services and staff were helpful and kind. We look forward to another occasion to welcome you, in the meantime please accept our best wishes for a happy Easter. Kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Cairo, Egypt
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The location of the hotel is excellent, right next to the bus and metro stations (Termini), and right in the center of Rome at Republica square. The rooms are very clean and have all the basic things that you will need. The breakfast buffet was good, had a lot of diversity, loved the chocolate fountain.

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Karimeldi, Thanks for your lovely comment. I am pleased the central location was comfortable to your city sightseeing and that you appreciated our services. Thank you also for having underlined the cleanliness of our rooms. Infact the housekeeper together with her crew daily devote all their attentions to guarantee the most neatness possible to our customers. I do hope... More

Fredericton, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The location of this hotel is great for getting to the Roma Termini. We stayed twice during our trip to Italy. First stay for 4 nights we had a 7th floor room with a lovely deck, but no chairs. Then for one night before we flew home on the 5th floor. Booth rooms were clean and comfortable. The breakfast buffet... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Pshaekn, Thank you for your comment. We look forward to welcome you for the third time, it would be a pleasure to see you again. Arrivederci! Kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Roma More

Grand Forks, North Dakota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The rooms were clean and well appointed. The bathrooms were newly remodeled with beautiful tile and excellent water pressure! The air conditioning wasn't available during the time we were there but the weather was incredible with cool evenings, we opened the balcony door and the room quickly cooled. The complimentary breakfast buffet was outstanding with a large variety of pastries,... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Stacy E, Thanks for spending some time to write a comment about your stay at our hotel. We work every day to accomplish our clients' wishes and it's very flattering when our effort is appreciated like in your case. We are really looking forward to see you on your next holiday in our beautiful Rome. Warmest regards. Cinzia Guest... More

Vienna, Austria
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

location is near to the station termini, with Metro station around 5 minutes from the hotel, the room they gave us is with 4 beds?? (we book double room), the cupboard is too small!! the bath room is average... breakfast is average with limited choices..

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear wsom, Thank you for the review. I am pleased to read that overall you enjoyed your stay at our hotel. The comment about breakfast choice surprised me quite a bit. To descrive the choice "limited" is infact quite inappropriate as the range is instead wide. However I am sorry if we did not completly satisfied your expectations and I... More

Bangalore, India
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 12, 2014

Location of this is hotel is the major highlight. Bang in the middle of rome at republica square. 10 mins to everything around, Good rooms, well maintainted , great staff at the reception. I would especially like to mention Mr.luigi (hope i have got his name right) he was really helpful and very prompt on everything. Breakfast spread was ok.... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear mformalay, Thank you very much for your comment. Great to know you enjoyed our location and the rooms. I have taken notice of your comment about breakfast improvements, however I would appreciate having more details on what exactly needs to be improved. Mr. Luigi is the name of one of our reception employees on whom behalf I'd like to... More

Maryport
2 reviews
4 of 5 stars Reviewed March 9, 2014

Staff were very helpful and couldn't do enough for you, rooms were nice but the one we were in lacked air con so it did get a little sticky at nights, but they were clean and we'll furnished. The hotel was well placed for all the sites and the green tour buses. The breakfast had plenty of choice for everyone.... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Stephen R, Thank you very very much for your lovely comment. I am pleased to read you enjoyed your stay and that our services met your expectations. I would be great to have the chance to welcome you again, Arrivederci! Warm regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

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Additional Information about BEST WESTERN Hotel Universo

Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#174 Luxury Hotel in Rome
#314 Family Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
Official Description (provided by the hotel):
The Best Western Hotel Universo is one of the few Roman hotels which has a hundred years old tradition.The hotel is located right in the heart of Rome, near the Termini Central Railway Station and few steps away from the Teatro dell'Opera and the Government buildings such as the Palazzo Baracchini and the Ministries of the Treasury and Agriculture in Via XX Settembre.Next to the Palazzo Massimo Museum, Piazza Venezia, and Via Veneto are a short stroll away. ... more   less 
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