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All 1,267 Rome hotels

BEST WESTERN Hotel Universo

4.0 of 5 Hotel   |   Via Principe Amedeo 5B, 00185 Rome, Italy (Castro Pretorio)
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71%
Ranked #402 of 1,267 hotels in Rome
A recent review
4 of 5 stars reviewed 5 days ago
Andrew F Wichita, Kansas
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764 people have reviewed this hotel

Traveler rating
    154
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    39
See reviews for
138
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Wichita, Kansas
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Hotel Universo is a 5 minute walk from the bus/metro terminal, and is thus very convenient to stay at. The staff were very friendly and accomodating, although we did not get the 2 king size beds we were promised. They offered to let us switch rooms but in the end it was alright. The room was very modern, with an... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Andrew F, Thanks for having spent some of your time to write a comment about your recent stay at our hotel. Thank you also for recommending our hotel. I am really pleased you enjoyed your stay and I hope you'll come to visit us soon. Kind regards. Cinzia Guest Relations BW Universo Roscioli Hotels Group - Rome More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Couldn't really fault this place. Stayed for two nights and on numerous times I had to ask the reception for help on booking tours and transfers and their English was very good and they were very helpful and polite. I would recommend this place.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Tkpurser, Thank you for the lovely comment. Looking forward to welcome you once more. Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I should start by saying that the train station is not my preferred neighborhood to stay in- I would recommend that any first-time tourists stay near the Spanish Steps, the Pantheon, Piazza Navona, and any return visitors stay in Trastevere. That said, the Universo is a good solid option near the station. Don't let the odd, slightly dated giant marble... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear MegaraMcT, Many thanks for your lovely comment. I enjoyed the suggestions you've given to the readers of this blog: very useful indeed! Besides I'd like to thank you for the compliments paid to our hotel and staff. I am very pleased we've able to offer you the experience you expected. We look forward to see you again soon, Kind... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel Universo looks somewhat worn from the outside however this seems to be a trend throughout Rome; once inside you're greeted with a strikingly elegant reception complimented by polite, helpful staff who ensured checking in and out was simple and completed promptly. The bedrooms were modernly decorated, and was consistently cleaned to a high standard. The quality of sleep was... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Andrew_Co, Thank you very very much for your beautiful and detail review and for the compliments paid to our rooms and staff. Great to hear you had a nice time and enjoyed our beautiful city also thanks to the central location of our hotel. Confident to meet you again soon, Best regards. Cinzia Guest Relations BW Hotel Universo More

San Francisco, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We had a family of 4.5 and needed some space. We ended up having to get 2 rooms due to fire codes, but rooms were a bit bigger and offered us the space we needed. One was a loft style, with sleeping quarters upstairs and a modest living space/bathroom downstairs. The other was just a standard room with a queen... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Terence C, Thank you very very much for your nice comment. I am content the accommodations offered to you and family were comfortable and had all the space needed. Thanks also for the compliments paid to our staff. They work hard every day to make our customers' vacations serene and enjoyable I am confident we are going to have... More

Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed for a 4 night break, special birthday treat, upgraded but the room was not what I thought, it was on 2 floors but the website said siting area with sofa, no sofa just desk and chair and tv in upstairs bedroom, facing the street. The staff were not helpful and said this was what the upgrade was for an... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear referee17, Thank you for the comment concerning your recent stay at our hotel. Please accept our excuses for not having met your expectations. I believe that on the first night you were accommodate in one of our Junior suites. I am really surprised you disliked the room being a superior accommodation at our hotel. I am also sorry you... More

Prague, Czech Republic
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed a weekend in double room with my wife. Hotel is situated in wide city centre with good access to public transport, many restaurants around and near historic points of interest. Friendly and helpful staff but breakfast only on average level. I can recommend this hotel better for short stays.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear JiriKotik, Many thanks for your review. I have appreciated your comments about breakfast to be improved, however I'd like to know exactly what you'd change or introduce in our offer. I would be pleased to hear directly your suggestions, hence, if you like, feel free to contact me anytime. Looking forward to welcome you again, Best regards. Cinzia Guest... More

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights in July and found the hotel to be a good 4*. Pros: lovely modern room, with big bathrooms, we were lucky to have a massive balcony too! All the staff are nice and can speak really good english. The whole hotel was really nice and clean, the maids also always did a really good job.... More

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Abbey202, Thank you for your kind comment regarding your recent stay at our hotel. I've enjoyed your opinions and suggestions that will be taken in consideration. Your opinion is important to us! For what regards breakfast, available is the vegetarian and gluten-free special menù composed by many items. I believe that for some reason it wasn't placed on your... More

Marin County
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Upon arrival in Rome, after a 14 hour flight, we were told there was no room for us. The hotel encountered a problem and would move us. In their dense,the staff person was very sweet and went out of her way to make the transition easy. She ordered us a taxi and the next hotel knew we were arriving, they... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear CameraOn, Thanks for your kind comment. I am sorry and I apologize once more for the discomfort you have suffered. However, when these unpleasant and rare situations occure, we normally move our customers to one of our sister hotel which has the same rating and is located in the centre of Rome. Moreover I am pleased to read that... More

Mid Wales
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked for 3 nights July 2014. Chose this hotel because of close proximity to Termini station and not far from major sites. Universo is super easy to find, just 5 mins from the train station so not far to pull luggage. Lovely air conditioned building with a beautiful marbled lobby. The front desk staff are multi lingual and very welcoming... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Constante, Thank you for the beautiful comment! I really appreciated your concern about our work and I enjoyed reading the descriptions you make on some of our customers' attitude. We like to put all our care and attention to attend our guests needs and requests. Clients like you make our work even more worthwhile! Please think about us while... More

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Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#163 Luxury Hotel in Rome #296 Romantic Hotel in Rome
Hotel Class
Official Description (provided by the hotel)
The Best Western Hotel Universo is one of the few Roman hotels which has a hundred years old tradition.The hotel is located right in the heart of Rome, near the Termini Central Railway Station and few steps away from the Teatro dell'Opera and the Government buildings such as the Palazzo Baracchini and the Ministries of the Treasury and Agriculture in Via XX Settembre.Next to the Palazzo Massimo Museum, Piazza Venezia, and Via Veneto are a short stroll away. ... more   less 
Number of rooms
199

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