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BEST WESTERN Hotel Universo

4.0 of 5 Via Principe Amedeo 5B, 00185 Rome, Italy
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BEST WESTERN Hotel Universo
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BEST WESTERN Hotel Universo
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851 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed her for one night in transit to Vienna. This is a nice clean hotel, nice rooms comfortable beds and fairly close to the rail station, it's typical Best Western but probably a little better. Definetly recommend it.

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Les W, Many thanks for having spent some of your time to write a comment about your recent stay at our hotel. Cleanliness is one of our points of strenght and we are proud of it! Looking forward to welcome you again, Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli HotelsGroup - Rome More 

Tweed Heads, Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 7 nights and I recommend this hotel as a great base to explore Rome. All the main tourists attractions (except the Vatican) are within walking distance of the hotel. There are lots of restaurants nearby and the hotel restaurant is very good too. The room and bathroom were very clean and modern. The bed was comfortable... More 

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Kath W, Thank you for your comment. I am very pleased you enjoyed your accommodation and that also the restaurant of our hotel was appreciated. Please think about us while planning your next trip to Roma, Arrivederci! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

lisburn
Contributor
17 reviews 17 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 nights in September as a base for sightseeing around Rome. Bathroom spacious, wardrobe space limited, bed large so limited space up each side and lived out of suitcases for the 4 days. Room very clean. Central location, 5 minute walk from Termini station. Plenty of restaurants and Pizzerias within 5 minute walk. Breakfast choices limited-seems to... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear patricia2, Many thanks for your comment. Pleased to read you enjoyed your stay here and that our central location was good for sightsee the city. If I may, I would like to make a clarification about the safe boxes available at the reception. There is absolutely no fee to paid for the service. We only require a deposit that... More 

Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 3 weeks ago

Love the uncapped WiFi, the new rooms and the food, always on point. The staff were very friendly and we even got late check out which was great, but obviously that will depend on how full the hotel is.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Massimo M, Many thanks for your charming comment. It's been a pleasure having you here and I do hope there will soon another opportunity to see you. Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Groupb - Rome More 

Tel Aviv, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We werw at the hotel 4 nights.This is our second time in this hotel and we have only good things to write. The room is nice and clean' the bad is comfortable. We were at the 7 floor and we have terrace. The bathroom is nice the towels are big and spoiling.The breakfast is very good all the stafe is... More 

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear malka c, Many thanks for your lovely comment and for the loyalty shown to our hotel. I remember very well about you and your husband, we had the chance to talk last thursday. It was nice meeting you and I hope there will be soon another chance to see you. Looking forward to welcome you for the third time,... More 

Madrid, Spain
Contributor
14 reviews 14 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Rome for business, so just there one night. This hotel's location so close to Termini train station makes arrival/departure to/from the airport easy. I take the 4 Euro bus in from the airport, and then take the 14 Euro train back. You never know what the traffic is going to be like, after seeing an unending traffic... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Tom_in_Ma, Thank you for taking the time to write a detailed review about your stay at our hotel. I have read very carefully and I appreciated your opinions and suggestions. We evaluate our customers ideas in order to upgrade constantly our services Just one little clarification regarding the coffee we have for breakfast here: please note that the machines... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 days while i was in Rome. Stay waa good and comfortable. The hotel staff was warm and friendly. Room was quite good and cozy. Very close to Roma Termini station and convenient to roam about to see the city too.

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Payal S, Thank you for the nice comment. We wish to see you again soon, Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Elmira, New York
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 12, 2014 via mobile

beautiful hotel in an excellent location, very close to The Termini as well as shopping. It is very modern & lovely with plenty of amenities. The bar was small but made us a great Margarita pizza & cappuccino. The hotel restaurant tho lovely the food was only ok. Our rooms were large & well appointed & the bathroom was gorgeous.... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Jodie W, Thanks for your comment. I have taken notice of your remark regarding the shower, thank you also for advising the issue however I would be grateful if you informed me about the room number in order to check with our maintenance team. I look forward to your kind reply, Best regards. Cinzia Guest Relations BW Hotel Universo... More 

birmingham
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2014

+ve : We had a twin room, which was big and had a large bathroom with seprate bath tub and shower. The rooms were clean and well maintained. The staff were very friendly and we even got late check out which was great, but obviously that will depend on how full the hotel is. Its located near Temini so it... More 

Was this review helpful? Yes 3
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear koolsst, Thank you for the nice comment and for the suggestions. I am hoping to see you again soon, Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Rotterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 4, 2014

We stayed at the hotel for 4 days end of Ocotber/beginning of November. We arrived at 11:00. and were told our room was not ready yet. We could leave or luggage and the room would be ready at check in time, which is 14:00. We removed stuff from our luggage and when we wanted to leave our luggage at the... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Simone D, Thanks for your review. I have read it carefully, I am really sorry and I apologize, I believe there was a terrible misunderstanding between you and our staff. I can garantee you that in winter time, the air conditioning is always off. That's a procedure imposed by the Town Council. I think that probably the second room... More 

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Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
Number of rooms: 199
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#156 Luxury Hotel in Rome
#213 Business Hotel in Rome
#304 Romantic Hotel in Rome

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Neighborhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.