We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Hotel Universo

4.0 of 5 Via Principe Amedeo 5B, 00185 Rome, Italy
Hotel website
Hotel deals
Special Offer
Save up to 30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
BEST WESTERN Hotel Universo
Professional photos View all
Browse nearby
BEST WESTERN Hotel Universo
Write a Review

880 reviews from our community

Traveler rating
    182
    440
    157
    59
    41
See reviews for
163
331
50
122
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (880)
  • Mar-May only
    (193)
  • Jun-Aug only
    (257)
  • Sep-Nov only
    (256)
  • Dec-Feb only
    (174)
All months
Portugal
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed today NEW

There is one or the other comment that could be made (why do we have to request the coffee/tea facilities, window does not open fully, minibar did not cool the drinks a lot) but reality is that this is a great place. Not close to any big landmark but very close to Termini so that compensates that all. Plus Rome... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I have cozy and comfortable stay at this hotel. It is very near to Rome terminal station, only five minutes walk and you're there. It is in heart of historic roman city. Most of the tourist attractions are within radius of three kilometres. I have a very wonderful bathing experience after exhausted journey from India with Albatros system.

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Shailesh Chinta... M, Many thanks for your amiable comment. Pleased to read you enjoyed your stay and we hope to have again the pleasure to serve you, Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are from Toronto Canada. Never been to Rome. Went in August 2014. We stayed at the hotel. Location is amazing. Close to busses, Vatican, gorgeous churches, bars and restaurants just steps away, there is a little café called Café Washington they make the best espressos and the wickedest pizza n pasta. The hotel universal has an amazing restaurant the... More 

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear angela c, I have loved your review thank you! i am really content your first time in Rome was memorable. We know how important is to make each guest feel like at home, we like to pamper them! Looking forward to see you in September then, Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Toronto, Canada
Contributor
20 reviews 20 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From Leonardo da Vinci–Fiumicino Airport (FCO) you can take the Leonardo Express to Roma Termini Station (30 minutes ride). The hotel is only a 5 minute walk from the station. The hotel's surrounding area seems relatively safe. However, if you go to the other side of the Termini station, the area seems a bit sketchy. The front desk speaks fluent... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear jal747, Many thanks for your lovely comment. We look forward to welcome you again, Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

istanbul
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I didn't like staying at this hotel. Ok, it was cheap and centrally located. But the area itself is poor quality. If you really need to stay close to central station, you can think about it. Otherwise there are plenty of nice places in Rome. The hotel itself needs renovation asap! The lobby and reception desk are in a poor... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear brnIstanb, Thank you for having spent some of your time to write a comment about your stay at our hotel. I am sorry and I apologize for not being able to come forward to your expectations. However part of them could have been easily solved by simply rely on the help and professionality of our staff which is trained... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

stayed in for two nights on january 2. we were shocked that the junior suite which was a duplex was nothing like the photos, it was tiny. but it was sorted out when we moved to the seventh floor, to a superior room, which was fine but it was ordinary and not really superior. the tv was big which made... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear mazenkanso, Thank you for the review and for the gracious way with which you have expressed your opinions and suggestions. I have really appreciated it! I have taken notice and consideration of all you wrote. I agree with you, sometimes "its the little things that ruin", ithat is why comments like yours are most important to us. I was... More 

Michigan
Contributor
14 reviews 14 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was an INCREDIBLE hotel. It had beautiful and new rooms with very good service. The price was very similar to the other hotel that we were at and they were almost directly across from each other on the same street so it was really nice when they could fit us in for a night. If we had the chance,... More 

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Dani G, Thank you for the beautiful comment!. It was a pleasure meeting you and we all hope there will be soon another chance to welcome you, Arrivederci! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel location is very good located 5 min walk from the termini station so it was easy for us to take trains to other regions(Naples, Pompeii, Florence) without being stressed. The hotel is clean and comfortable, BUT the personnel especially on the reception is rude and not helpful at all.

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Rita H, Thank you for the lovely comment. In the hope to see you again, please accept our best wishes of Happy Holidays. Kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We flew from Melbourne to Rome to embark on a Mediterranean Cruise. I only wanted to stay 1 night and my friend talked me in to staying 3. Thank goodness! This hotel is great and is located in the centre of the tourist area, a 5 to 10 minute walk to the station - which has every type of shop... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear ennvale1, What a marvelous comment, thank you! Come back soon to Rome and to our hotel, we look forward to see you again. Happy holidays! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More 

Delray Beach, Florida
Contributor
16 reviews 16 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked this amazing hotel after I took an Insight Vacation. I stayed here for 3 nights independently. I must say it was one of the nicest chain hotels I have every stayed at. Best Westerns in the USA have a long way to go to catch up to the European BW's. The hotel was classy, clean, nice bathrooms, good... More 

Was this review helpful? Yes 3
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear rajr27, Thank you very very much for the beautiful comment! We are flattered and proud at the same time since customers like you made our daily work worthwhile. In the hoping to have again the pleasure to see you again, please accept our best wishes of Happy Holidays! Kindest regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Hotel Universo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Cheap Tickets, Travelocity, Venere, Priceline, Despegar.com, Agoda, EasyToBook, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN Hotel Universo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#159 Luxury Hotel in Rome
#211 Business Hotel in Rome
#283 Family Hotel in Rome
#320 Romantic Hotel in Rome

805 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (285)
Viewed
Bathroom (55)
Viewed
Room/suite (102)
Viewed
Business center/function rooms (6)
Viewed
Hotel & grounds (49)
Viewed
Pool/beach area (1)
Viewed
View from room (15)
Viewed
Dining (4)
Viewed
Family/play areas (2)
Viewed
Other (51)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (474)
Viewed
Amenities (109)
Viewed
Junior Suite with Bathtub (65)
Viewed
Junior Suite with Shower (73)
Viewed
Restaurants and Bars (75)
Viewed
Standard Room (55)
Viewed
The Hotel (97)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Dining (14)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Staying in Esquilino

Neighborhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.