We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,268 Rome hotels

BEST WESTERN Hotel Universo

4.0 of 5 Hotel   |   Via Principe Amedeo 5B, 00185 Rome, Italy (Castro Pretorio)
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added BEST WESTERN Hotel Universo to your Saves list
BEST WESTERN Hotel Universo
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
71%
Ranked #422 of 1,268 hotels in Rome
A recent review
  • Overview
  • Reviews (770)
  • Photos (785)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (72)
  • Location
  • More
Write a Review

770 people have reviewed this hotel

Traveler rating
    155
    385
    134
    54
    41
See reviews for
143
286
46
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sydney, Australia
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

Arrived @ the hotel after marking booking over 3 months ago. Was told by the staff that the room air conditioner had today broken down and D there no rooms aviable. From ready other reviews this seems to be a common problem with this hotel. I was told their sister hotel would be able to accommodate us for our stay.... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Wayne C, Thank you for the comment. I apologize once again for the distress caused you by moving your accommodation to our sister BW President Hotel which is rated 4 star like us and centrally located as well. As you mentioned we have provided the taxi ride to the hotel totally at our expenses and a fruit basket in... More

Toronto, Ontario, Canada
1 review
1 of 5 stars Reviewed 1 week ago

The receptionists were not knowledgeable about parking information, after listening to them I ended up paying double the amount in parking. Our washroom smelt of sewage and the sink was plugged. There was glass on the floor from previous guests that my wife stepped on and cut her foot. The front desk workers were abrupt and rude to customers. On... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Rosa D, Thanks for your comment. I am so so sorry to read you haven't enjoyed your stay here made exception for the breakfast service which met your expectations. Cleaninless is one of our point of strenght and I have taken good notice of your words. I will talk to our housekeeper in order to comprehend how it was... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed three nights to visit Rome. Excellent location. Ideal for walking from the hotel etc. Hotel public areas were OK - bit dark and dingy in places. Two lifts - both on their last legs - slow and cranky .. Breakfast very under par for Best Western - all commercial food. And the atmosphere chaotic at busy times - in... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Cate T, Thank you for your corteous reviews. Your opinion is very important to us! I have taken notice of your comments and I thank you for having expressed your thoughts and impressions. However I'd like to underline that infact we have three elevators not two. I believe you haven't had the chance to notice that it is located... More

Ossining, NY
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a wonderful value. I stayed there with my two teens in a large, modern and comfortable room that was quiet and exceptionally clean, clean, clean and had terrifically comfortable beds. The room was particularly large by European standards. The bathroom was modern and clean - my only complaint (and this seems to be common throughout Europe) is... More

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear RosieZF, Thank you very much for your lovely comment and for the compliments we have really appreciated! I have taken notice of your suggestions about the counter space, towels hooks and an extra shelf for the toiletries. I am very pleased to read you'd stay with us again hence we all look forward to that occasion, Arrivederci! Cinzia Guest... More

Sleepy Hollow, New York, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in Rome for 2 nights. We had not realized how far it is to the center, but it is walking distance to the Termini train station and several hop on hop off spots. We had decided to walk everywhere, which was manageable, though not recommended in the heat (bring water and comfortable shoes). Our room... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Antonia S, I thank you for the comment. It's been nice having you here and we look forward to another time to welcome you. Kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Cardiff
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

It's a very smart looking hotel. I was surprised as general rule of thumb for choosing hotels is to avoid the main rail station area in most cities! However, this was definitely not applicable in this case. Rome is lots of walking so getting the metro to Collosseum, Spanish steps, Vatican City etc was much appreciated from this excellent location.... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear jonniebgo, Thanks for you lovely comment. Pleased to read you enjoy our hotel and the ideal location. As you wrote, Rome is a lot of walking hence lodging in the centre of town is the best way to enjoy the city either by foot and by public transportations. Hoping to see you soon, Best regards. Cinzia Guest Relations BW... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Close to rail and bus station. Be careful. We were unsure of how far it was and caught a taxi. The driver ripped us off. Was within walking distance and he refused to give us any change from 10 euros. 2 blocks to hop on hop off buses. A variety of eating establishments in the area. Room was great. Staff... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Karen P, Thank you for the comment. Your opinion is very important to us! Look forward to see you again, Best regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

New Delhi, India
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well lets get real.If you have heard or read about hotels in Europe it all boils down to small cagey rooms and cold service. Atleast that is what was told to us. But to our surprise on our first trip to Europe, starting with Rome, Hotel Universo was a pleasant experience. The loving moments: - Hotel is close to main... More

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear travel_o, Thank you very very much for your nice and detailed comment. I have enjoyed reading that your stay at our hotel was comfortable and up to the expectations. I take advantadge from your statement about the local tax to explain to you and to all the readers who do not know, what it is about: The City tax... More

Hermosa Beach, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I was surprised at how much I liked this place. The service was good everyone speaks a great deal of English. Only negative is I called and asked for them NOT to clean my room because I had valuables that I wanted no one coming in or out and they ignored the request altogether... Other than that, it was fine.... More

Was this review helpful? Yes
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Keith G, Thank you for your kind comment. Your opinion is very important to us! We look forward to another occasion to welcome you. Kind regards. Cinzia Guest Relations BW Hotel Universo Roscioli Hotels Group - Rome More

Sydney, Australia
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After having read some previous reviews of this hotel we should have known better. We had chosen to stay here for 1 night as it was close to the train terminal and my partner and I were to leave early the next morning to continue our holiday. We had emailed the hotel earlier in the day that we were checking... More

Was this review helpful? Yes 4
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear KMLM_SYDN, Thank you for your comment. I am sorry and please accept mine and all the staff's apology for the discomfort you have suffered upon moving to one of our sisters hotel due to a sudden problem we could not solve in due time, unfortunately. However, to my advice, it is very important to underline that our sisters hotel... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN Hotel Universo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Hotel Universo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Universo 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Orbitz, Travelocity, Cheap Tickets, Tingo, Otel, EasyToBook, BookingOdigeoWL, Priceline and TripOnline SA so you can book your BEST WESTERN Hotel Universo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

785 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (266)
Viewed
Room/suite (87)
Viewed
Pool/beach area (1)
Viewed
Bathroom (45)
Viewed
View from room (15)
Viewed
Hotel & grounds (47)
Viewed
Business center/function rooms (6)
Viewed
Dining (4)
Viewed
Family/play areas (2)
Viewed
Other (59)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (474)
Viewed
Amenities (109)
Viewed
Junior Suite with Bathtub (65)
Viewed
Junior Suite with Shower (73)
Viewed
Restaurants and Bars (75)
Viewed
Standard Room (55)
Viewed
The Hotel (97)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (1)
Viewed
Dining (14)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Rome with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#171 Luxury Hotel in Rome #318 Romantic Hotel in Rome
Hotel Class
Official Description (provided by the hotel)
The Best Western Hotel Universo is one of the few Roman hotels which has a hundred years old tradition.The hotel is located right in the heart of Rome, near the Termini Central Railway Station and few steps away from the Teatro dell'Opera and the Government buildings such as the Palazzo Baracchini and the Ministries of the Treasury and Agriculture in Via XX Settembre.Next to the Palazzo Massimo Museum, Piazza Venezia, and Via Veneto are a short stroll away. ... more   less 
Number of rooms
199

Questions & Answers

Questions? Get answers from BEST WESTERN Hotel Universo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer