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BEST WESTERN Hotel Universo

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Via Principe Amedeo 5B, 00185 Rome, Italy
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BEST WESTERN Hotel Universo
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1,033 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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ontario, canada
Level Contributor
127 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

Loved this Best Western hotel in Rome and so glad we chose it - there are several in Rome. Being close to Termini Station was handy for our arrival and even though it is not the most picturesque part of the Rome, the hotel itself was fabulous. With temperatures in the 40 celsius range we were worried that the a/c... More 

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Colchester
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Ideal for Termini Train Station even when wheeling cases to get the train. Staff at reception very helpful especially in view of our late arrival in the early hours of the morning. However unimpressed with the cleaner of our room could not believe that the beds had been made very roughly and the bathroom had certainly not been cleaned. The... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Good location, friendly staff, clean rooms. Good room service. Staff willing to help with your needs. Able to book tours from hotel. Shower could do with repair, but forms in the room to report any faults you find. 7th floor have balconys, which is great in the evening after the sun has gone down and you want to chill. Would... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Sophia M, thank you for your nice comment. We are glad to read that you have enjoyed your stay at our hotel and you've pointed out all of our strengths as the location, the breakfast, the friendliness and helpfulness of our staff. Hope to see you in near future, Warmest Regards Nicoletta Assistant Guest Relations BW Hotel Universo Roscioli... More 

Singapore, Singapore
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel was a short walk from Termini station. The room was big enough for me. Kettle was provided (note: in Europe, kettle is not always provided in hotel rooms). In-room safe was also provided. Wifi connection was good and does not limit the number of devices that can be used. There are a number of restaurants around the hotel and... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Cocojen, we appreciate receiving your comment and that we have met your expectations. With the hope of having you stay with us again, we send Warmest Regards Nicoletta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome More 

Tirgu Mures, Romania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I just won a trip with my wife in Rome, so here we go in Universo hotel. The location is perfect, about 3-400 meters from Termini Rome, the central station where from you can go everywhere. The building is an old fashioned as all buildings in Rome, very nice and well conserved.Room was very clean, food was ok, tasty, and... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear dumitrumo, that good comment thanks! I'm glad you appreciate our hotel for our central location and for our nice and confortable room. Hoping to welcome you again in our hotel, we take this opportunity to extend Best Regards Nicoletta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was nice and the location is good for restaurants. Breakfast is pretty good with a decent selection on offer for most tastes. There were a lot of lazy/ignorant people when it came to getting a lift down to check out with suitcases, took 15 mins to get catch a lift that wasn't full of able bodied people that... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Paul B, we thank you for the time you have you dedicated to leave a comment about your stay in our hotel and we look forward to hve the pleasure to see you again soon, Kindest Regards Nicoletta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome More 

America's Finest City
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Located very close to main transit station (Termini) with many trattorias within easy walking distance, the hotel served our needs just fine. With a European-style free breakfast and modern furnishings (and very cold and appreciated AC), we enjoyed our stay. If you're looking to stay closer to Colosseum area, you'll want to stay elsewhere. But with the metro station so... More 

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear SlyGuy21, we thank you for the time you have dedicated to leave a comment about your stay in our hotel, and we are happy to read that we have met your expctations. Hope to see you in near future, Nicoletta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome More 

Oakville, Canada
1 review
4 of 5 stars Reviewed 1 week ago

The Universo is conveniently located to most attractions. Very clean and friendly staff but breakfast could have been better. Definitely would recommend it for a short stay. Within 5 minutes to the Termini station which was bery convenient for getting around.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dea Carlos Fr , Thank you very much for your nice comment and for already recommend our hotel. I look forward to welcome you again, Warmest Regards Nicoletta Assistant Guest Relations BW Hotel Universo Roscioli Hotels Group- Rome More 

Hamilton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

After 10 nights in Italy, two nights at the BW Universo was the best. Great service, nicest room we had of our 4star lot of hotels. Breakfast was also best provided. Couldn't get a better location for convenience of walking everywhere.

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Mark P, that good comment thanks!! I'm glad you appreciate our hotel for our great service and breakfast. In the morning there is nothing better than a good breakast before starting a day to descover our nice Capital. Hopefully you will be willing to choose our property again for your second trip to Rome, Arrivederci!! Nicoletta Assistant Guest Relations... More 

Miami, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The pictures show an incomplete panorama of the actual facilities. Specially the malfunctioning air-conditioning int he rooms, we had two rooms and both had a/c problems till we checked out. Also the non-smoking rooms are mixed with smoking rooms on the floors and as soon as you open your door the smell of cigarrette smoke invades your Non-Smoking room.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review

Dear Aurelio R, we thank you for the time you have dedicated to leave a comment about your stay in our hotel. We are sorry to read that your stay was not up to your expectations as we strive daily to offer our guests a high level of hospitality. We do hope that you have not lost faith in our... More 

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Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
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