We had a fabulous experience here and would absolutely stay again on a return trip to Rome. We were traveling with our children and had to have 2 rooms. They upgraded one room to a suite which adjoined to the other room. We arrived on Easter Sunday and had fruit, water, and huge cholcolate Easter eggs and other treats. The...
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Dear Guests,
At the St. Regis we pride ourselves in providing service beyond expectations and we are glad that you could experience this first hand. Thank you as well for pointing out the Internet quality, we are happy that you could enjoy our recently upgraded complimentary WIFI access. We thank you for your loyalty and we look forward to welcoming...
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We had 4 rooms. 2 were imperial and they upgraded the other 2 to imperial also which was a nice touch . we asked for airport transportion which was on time with nice driver.
the hotel is luxury old in a very good shape. i think they have to upgrade the bathroom amenities like the shower gel ...etc though in...
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Dear Guest,
We are glad that you enjoyed a comfortable stay in your four upgraded imperial accommodations and we thank you for highlighting the level of service and dedication of our team. We are also grateful for your comment related to the bathroom amenities as it gives us the opportunity to assure you that bath amenities are available in each...
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We arrived at the St. Regis as SPG Gold members at 4:00 or 16:00. This means our room should be ready at 2:00 or 14:00. Our room was not ready and they led us to sit in the bar for about 30 minutes. After 20+ hours of travelling this was not what we were hoping for upon arrival. Once we...
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Dear Guests,
At the St. Regis, we stand for bespoke service and exceptional quality. From what you have stated we clearly fell under our usual high standards and we apologize most sincerely for any discomfort you may have experienced during your stay. At the same time we wish to thank you for highlighting the positive attitude of our staff, representing...
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I was scouring TripAdvisor for ideas on places to stay in Rome and when I found this place I thought "I'd sure like to stay there!". It is normally quite expensive but I found it available on Starwood's discount site http://www.beatthetimer.com at a rate of 250 Euro/night. Beat The Timer is an SPG site that puts up sales on hotel...
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Dear Guests,
We are pleased to learn that you chose the St. Regis Hotel, Rome in view of the positive comments on Trip Advisor. Thank you for also mentioning our multi winner loyalty program, Starwood Preferred Guest, introducing to many exclusive benefits. We are honored that you will consider the St. Regis as your personal address when travelling to the...
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On e of the best hotels I've stayed in. Very attentive service. The rooms are breathtaking with gorgeous art and frescos. This was true luxury through Starwood program
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Dear Guests,
We are honored by your brief but eloquent feedback and so pleased that you found relaxation in our iconic landmark. It is our hope that you will treasure this memorable experience with you until the next time we may have the pleasure of welcoming you back.
Kindest Regards,
The Hotel Manager
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We spent close to two weeks in Italy, with our last stop being Rome. We had already stayed at the incredible Four Seasons Florence, so our expectations were high. We were not disappointed. The lobby is ample and beautiful. The hallways and rooms are elegant and beautiful. The concierge gave us some excellent recommendations for shopping and dining. The location...
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Dear Guest,
We pride ourselves in providing a flawless experience for our valued guests and we are glad that you enjoyed a memorable stay at the St. Regis Rome. Allow me to invite you to consider the regularly updated offers on our website to enjoy an included breakfast on your next stay with us and discover the delights created by...
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We stayed here for 2 days in rainy April, the AAA rate of €297 got us a nice sized room with a window looking over the courtyard, a shower that would not drain and a sink with corroded handles.
Room service was wonderful as well as lobby bar service. The bartender from Costa Rica is excellent!
Service was good and...
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Dear Guest,
Firstly we would like to thank you for taking the time to share your experience with the TripAdvisor community. We are grateful for your positive comments about the in-room dining and Le Grand bar level of service; Maria Maddalena, the bartender from Costa Rica and her colleagues are delighted by your recognition. Please accept our sincere apologies for...
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This was an absolutely superior hotel. Check-in was fantastic; room was spacious, comfortable and clean; service was impeccable; location had walk able distance from train station (Roma Termini) and Metropolitana access; and all Rome sites were accessible either by walking or simple public transportation. The hotel graciously accommodated our early check in request (which we realize was a bit of...
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Dear Guest,
Our main objective is to offer the highest level of comfort and to create memorable experiences for our valued guests, so we are delighted whenever we are able to extend an early check-in, especially after a long and tiring flight. We are also pleased to inform you that we have just introduced FREE internet access in all public...
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This hotel has everything to make your stay comfortable and pleasant. The large room with the custom painting on the wall, the marble bathroom with a separate tub and a large shower and the walk in closet make for a very comfortable stay. The lobby is big and elegant with tea time and piano player and the location is right...
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Dear Guest,
We thank you very much for your positive feedback on your recent stay at the St. Regis Rome. We are pleased that you loved the individual paintings in our guestrooms as well as the traditional Italian marble bathrooms that feature separate showers/bathtubs in every accommodations. We are also glad that you took the time to visit three main...
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We stayed here at Easter and highly recommend the St Regis as a great base in Rome. Its situation near the Termini station means it is central for airport and port connections, and also for all public transport round Rome itself. However, it is also ideal for explorers on foot. There are many fascinating sights right on the doorstep, including...
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Dear Guest,
We are very pleased that you enjoyed a memorable stay at the St.Regis and that we could contribute to this in different ways. We are particularly delighted that you emphasized the many artistic treasures you may find just stepping out of the hotel from the Mosè monumental fountain, recently restored, to the Basilica of St. Mary of the...
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