We arrived in Rome for a 2 days business meeting...
We arrived at the hotel and the staff were very accommodating.
Four and a half star for the room and 4 star for service, no very picky on details.
Overall the lobby is elegant with lots of historical elements.
For a hotel like this the disappointment arrived at the restaurant,...
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The St.Regis is the nicest hotel in Rome. The rooms and bathrooms are spacious, immaculate, and well decorated. The staff is attentive. The breakfast offering is expansive. The location of the hotel is not central, but it is not too far from the main sites. You can pretty much walk anywhere in Rome. It is close to the trainstation and...
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Dear Guest,
Thank you very much for your wonderful comments and for highlighting the wide selection of our buffet breakfast. We continuously expand the variety of fresh products from the local and international tradition to meet our Guests’ needs at all levels. It is a pleasure reading that you found the St. Regis to be the right choice for a...
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I can't put my finger on it but I just didn't enjoy my stay in this hotel. There was nothing wrong - the staff were attentive, the breakfast was good (great omelette by Vittorio), the public areas were beautiful and the bar staff made great cocktails. However, it just wasn't me. There was no personality to the place and although...
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Dear Guest,
Thank you for posting your comments on Trip Advisor. We will share your compliments with our Breakfast Chef and his team; they put every effort in meeting our Guests’ food preferences every day! Thank you for also highlighting Kami SPA; we are delighted that you enjoyed the bespoke wellness treatments and the dedication and professionalism of each staff...
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Staff couldn't be nicer and more accomodating in this hotel. Five star rooms and service. Elegant touches, like welcome treats. Elegant lobby with painted ceilings and many historical elements. Guest rooms are well-kept, plush and luxurious. Some comment that it's close to the train station as a negative, but the hotel is close to everything. Adjacent to a museum, historical...
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Dear Guest,
Thank you for recognizing our mission to provide service beyond expectations. It is a pleasure that we could contribute in making your stay flawless. We hope you consider the St. Regis as your personal address for any travels to the Eternal City in the future and we look forward to welcoming you back soon.
Kindest Regards,
The Hotel...
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The St. Regis is a wonderful hotel. Great location in Rome, close to main attractions, and the train station. Rooms were clean and comfortable. I arrived in late morning, and my room was ready, which was a nice surprise. It is disappointing that the hotel charges for Wi-Fi considering the price of the rooms. I was a little put off...
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Dear Guest,
We are glad to learn that you enjoyed a wonderful stay at the St. Regis Rome.
Allow us to express our most sincere apologies for the issue you encountered upon your departure. Our staff usually takes pride in anticipating our guests’ needs and being part of the St. Regis, so we are very sorry if a member of...
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This is really a luxury hotel. The lobby, rooms and hallways are decorated with lovely artwork and furnishings. Our room was quite large, clean and very comfortable. We truly felt special and pampered staying in this hotel. The staff was very helpful and friendly. A true gem in the Starwood program.
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Dear Guests,
We are delighted that you enjoyed a romantic stay at the St. Regis Rome. It is a true pleasure reading that you appreciated the unique artworks of many Italian artists, designed exclusively for our hotel. The collection, having grown over the past 10 years, shows historic examples of art and contemporary paintings, displayed around the hotel. We hope...
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We stayed in the St Regis for four nights in April and the only complaints that I have is that they do not have free Wifi and food was very expensive. The location might not be ideal although we walked to almost every attraction. The hotel is absolutely beautiful, the room was huge and the staff was top notch.
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Dear Guests,
We truly appreciate your positive review on TripAdvisor and we are pleased to inform you that, starting last month, we have introduced free WIFI access in all hotel public areas. Our mission is to provide all our Guests with incomparable quality, reflecting the St. Regis brand, so it is our hope that you allow us the opportunity to...
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We had a fabulous experience here and would absolutely stay again on a return trip to Rome. We were traveling with our children and had to have 2 rooms. They upgraded one room to a suite which adjoined to the other room. We arrived on Easter Sunday and had fruit, water, and huge cholcolate Easter eggs and other treats. The...
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Dear Guests,
At the St. Regis we pride ourselves in providing service beyond expectations and we are glad that you could experience this first hand. Thank you as well for pointing out the Internet quality, we are happy that you could enjoy our recently upgraded complimentary WIFI access. We thank you for your loyalty and we look forward to welcoming...
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We had 4 rooms. 2 were imperial and they upgraded the other 2 to imperial also which was a nice touch . we asked for airport transportion which was on time with nice driver.
the hotel is luxury old in a very good shape. i think they have to upgrade the bathroom amenities like the shower gel ...etc though in...
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Dear Guest,
We are glad that you enjoyed a comfortable stay in your four upgraded imperial accommodations and we thank you for highlighting the level of service and dedication of our team. We are also grateful for your comment related to the bathroom amenities as it gives us the opportunity to assure you that bath amenities are available in each...
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We arrived at the St. Regis as SPG Gold members at 4:00 or 16:00. This means our room should be ready at 2:00 or 14:00. Our room was not ready and they led us to sit in the bar for about 30 minutes. After 20+ hours of travelling this was not what we were hoping for upon arrival. Once we...
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Dear Guests,
At the St. Regis, we stand for bespoke service and exceptional quality. From what you have stated we clearly fell under our usual high standards and we apologize most sincerely for any discomfort you may have experienced during your stay. At the same time we wish to thank you for highlighting the positive attitude of our staff, representing...
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