Grand hotel in a prime location. Overall, we were pleased with our room as it was quite comfortable and roomy with a lovely marble bath. However, the guest rooms and public spaces are in need of some refurbishing as we found the carpets to be stained and walls in the hallways scuffed up. Some of the furnishings were tired, as... more

This is a lovely hotel for a family, business travelers or a couple. The location is convenient for sightseers, within walking distance to most attractions and to a metro stop. There are restaurants in the vicinity, would recommend going beyond the very first one in sight being the Cafe Paris directly across the street. It is a lovely cafe but... more

The actual experience at the Rome Excelsior paled in comparison to the brochure's vivid photos of a once grand and luxurious hotel. It is obviously past its prime and in need of sprucing up. The bed however, was up to the usual Westin standard. The Via Veneto location is beautiful and within quick walking distance to the Villa Borghese park,... more

Stayed in May over a 4 day weekend (Bank Holiday). Tried using my Starwood Gold card to get an upgrade, but unless you're related to Gianluca's uncle through a second cousin, forget it, this is Italy and Starwood should be under no illusions they can enforce any other standards! Room was shabby in an Italian baroque style, not what I... more

I am still trying to pump up my Starwood points, but based on my last couple of Westin experiences I was hesitant to book here. I am not sure if it was low expectaions or what, but I couldn't have been happier. The staff was very attentive and helpful. My room was larger than what I have come to expect... more

As a family of four, the staff was most gracious and accommodating. We moved from one room to another without running into any problems, the folks had our room ready early, and the concierge was always helpful with suggestions -- like how to take the bus to Campo Da Fieri (sp). Also, there isn't any other Roman hotel with a... more

We had the pleasure of staying here for 4 nights right before Easter. We loved the hotel! Very grand and opulent! We had lunch in the Bar, very good. But, very pricey. The area of Via Veneto is charming and as we were leaving we noticed that the metro was right up the street! DUH! Loved our room, great big... more

Stayed at Westin Excelsior during Easter week. Experience was much better than expected versus reviews that I had read here. Upgraded to a very large room (albeit with interior courtyard view) as SPG Gold member. Very good fitness center with swimming pool, locker rooms, saunas, etc. Dinner at restaurant was one of the best meals we ate in Rome (and... more

I stayed at the Westin Excellcior. In general, it is pretty run down. Old carpets and curtains. My TV did not work one week. The remote next week. Rooms are ok, but not more. No problems with noise, but I am a heavy sleeper. Staff is ok, but I would expect more. I ate breakfast the first day, and it... more