My wife and I traveled to Rome for a 5 day trip with my company for an awards event. Since the trip was covered by the company my perception may be different from those who are paying the nightly rate. However, it may be the most non biased review for that reason!
We found the staff of the hotel to...
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Dear Guest,
Thank you for taking the time to post such a detailed review of your stay.
It was wonderful to read that you enjoyed your trip as well as our property. We are always pleased to know that we were able to exceed the expectations of our valuable guests.
We are glad that you appreciated our strategic, prestigious and...
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The hotel is 1/2 mile or so from the Borghese Gardens and if you like to wake up in the morning and go for a brisk walk or a nice run, you will find the the location ideal. Being from NYC, I would describe the neighborhood as upper east side and Borghese as Central Park. But, if you want to...
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Dear Guest,
Thank you for taking the time to share your experience of staying at the Westin Excelsior Rome.
We are very pleased that you appreciated the strategic location, our historical building, and the spacious rooms with the wi-fi internet connection.
We always encourage a positive, helpful and friendly approach and we would like to apologize most sincerely if on...
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our stay was very memorablefrom the front desk,house keeping and concierge.room is adequate in size&spacious.best thing is the pool and the spa- after an all day walking tour you could actually relax in the heated pool and sauna.chocolates waiting for you in your bed(Baratti and Milano,I would think is the best I've tasted so far-made in Italy).very close to the...
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Dear Guest,
Thank you for the positive review of our hotel.
It is wonderful to know that you enjoyed staying with us and appreciated our strategic location, high-quality service and spacious rooms.
We are pleased to read that you enjoyed our spa facilities such as pool and sauna, and we appreciate you for mentioning our high security level which we...
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It is a beautiful hotel and the concierge desk was extremely helpful. It felt like an American hotel and was full of Americans. If that is what you are looking for this is the place!
Dear Guest,
Thank you for taking the time to share with us your experience.
We are glad that you enjoyed staying with us and felt yourself comfortable in our hotel. Thank you, once again, for the appreciation of our property and high standards of service.
We look forward to welcome you back in the near future to enjoy another memorable...
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I stayed at this hotel in April 2011 during the Easter break. It was also my 35th birthday which my husband and I wanted to celebrate in Rome. The location is very good; close to many major attractions. However, it operates more as a business type hotel rather than a luxury one. It is big, the staff is not very...
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Dear Guest,
Thank you for your feedback and for taking the time to post your comments.
We were pleased to read that you appreciated our location and the spa facilities.
We take great pride in providing our valuable clients with the highest standards of accommodation and service and we sincerely regret that on this occasion we failed to meet your...
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My son and I recently visited Rome on vacation and stayed at the hotel. Our room was very nice and beds very comfortable. Bathroom was beautiful with marble and fabulous soaking tub. However, the hotel food was terrible. Breakfast was included daily and we couldn't eat it so after 2 days of trying it we skipped it the rest of...
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Dear Guest,
Thank you for your feedback. We are glad to know that you appreciated our room facilities, exclusive heavenly beds and luxury bathrooms.
At the same time it saddens us to learn that our restaurant service and food quality didn’t meet your expectations. We sincerely regret for this and we value your feedback very much, as it helps us...
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I stayed here for four nights in February. It is a luxury hotel, and in a very good area of town. Easy walking distance to many incredible sights. The room was quite nice and comfortable; a bit small but that is common for European hotel rooms. The staff were courteous and helpful. I was there for a business meeting, and...
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Dear Guest,
Thank you for a positive review of your stay at Westin Excelsior Rome.
We are very glad that you enjoyed your business trip and that our staff was helpful to organize it in the best way! It is wonderful to know that you appreciated the strategic location of our property, our high-quality service and rooms.
We are looking...
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We enjoyed our stay here- hotel was in a nice area of town, within easy walking distance to the Spanish Steps and the Trevi fountain. The beds were very comfortable and the rooms were plenty big enough. The lobby was absolutely gorgeous and the service was very good. The only (minor) annoyance was that it came with an hour of...
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Dear Guest,
Thank you for sharing the experience with us.
We are pleased to know that you appreciated the location of our property, the spaciousness of our rooms and the inside decoration. We sincerely regret to learn that we were unable to entirely meet your expectations with our internet policy. However we have taken into consideration your comments and we...
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This hotel is in a great, trendy location, incredibly quite and the staff is wonderful. You can walk to many of the sightseeing areas from this hotel. I would highly recommend staying here.
Dear Guest,
Thank you for the positive review of our hotel. We are extremely delighted that you had a memorable experience staying with us.
It is great to know that you appreciated the strategic location which helps to explore the beauties of Eternal City. Also we thank you for the positive feedback about the high standard of quality that our...
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This hotel has such a prestigous heritage and is on Via Venato so you expect something great. I left my week stay there underwhelmed with this average hotel. I had stayed at another, much less expensive, literally around the corner from this one on my first day and found the two hotels very comparable. My advise would be to save...
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Dear Guest,
Thank you for taking the time to post your comments about your recent stay at Westin Excelsior.
We are glad to know that you appreciated our prestigious strategic location, inside and outside decoration. Thank you for mentioning the spaciousness of our rooms and its’ special classical design.
At the same time it saddens us to read that on...
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558 Reviews
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