So, what appears to be a beautiful hotel on the web site, was well sub standard.
First time to Rome and what a beautiful city!
However the hotel, we were in a deluxe suite which was dark poorly lit and frankly appeared to be falling apart with various cracks in the wall. The only redeeming fact was that the bed...
More
Dear Guest,
Thank you for posting the feedback of your recent stay at our property.
We are very sorry to learn that you left our hotel dissatisfied and we were not able to entirely meet your expectations.
We encourage always a positive, helpful and friendly approach and we wish to apologize most sincerely if, on this occasion, our Concierge demonstrated...
More
Stayed at the Westin three nights in late March. Nothing wrong with the property per se', but my three star rating reflects the standard I expected for the money paid and reputation of the Westin. Rome is expensive in general, and the higher end props will be that much more, but the level of service is not reflected here.
Room...
More
Dear Guest,
Thank you for taking the time to post your comments.
We are glad that you enjoyed our spacious rooms with comfortable Heavenly Beds and the quality of our housekeeping service.
At the same time it saddens us to know that we were not able to meet your expectations and we would like to extend our sincere apologies for...
More
Very good hotel, pleasant staff, excellent location. We were travelling with a baby and would have liked to have had better access for stroller (ramp). We also needed some dish soap, a hot water kettle and a microwave to wash and sterilize the baby's bottles and have boiled water to prepare baby formula. It took the staff a while to...
More
Dear Guest,
Thank you for posting your feedback.
We are glad to know that you enjoyed your stay and we thank you for the appreciation of our property.
However, we would like to inform you that our policy does not allow providing the rooms with microwave, coffee machine or kettle. Our Room Service is glad to assist the guests traveling...
More
Our stay was very memorable, It is a beautiful Hotel, room is confortable and nice, we went to the restaurant for dinner and we had the best food in town for a good price, the maitre was very please to welcome us. For lunch they have a huge buffet for only 38.00 all included.
The location is perfect, the front...
More
Dear Guest,
Thank you for the positive review of our property.
We are delighted that you enjoyed your stay and appreciated our location, high- quality service and rooms. It is wonderful to know that we met your expectation as we work extremely hard to provide a memorable experience to all our valuable guests.
Thank you for mentioning our restaurant service...
More
Solid Westin property. Our family stayed four nights over Easter weekend. We had connecting rooms which were a B+, clean, nice bathrooms and Westin beds. No complaints except it cost a fortune. The free breakfast was a solid B, with plenty of choices, but it was not awesome. Room service was the most expensive I have seen in Europe, but...
More
Dear Guest,
Thank you for taking the time to share your experience. We are glad to know that you enjoyed your rooms with its’ Heavenly Beds and spacious bathrooms and appreciated the willingness of our staff that really do their best to make feel comfortable and welcome every guest.
Thank you for mentioning our strategic location and high-quality room service,...
More
Wonderful, large rooms with staff that wants to help.
Breakfast buffet was marginal and not on par with the rest of the property. The business center had nothing to do with business. No staff and nobody to show one how to connect to the large network printers, etc. This "center" is obviously used 99% of the time to print boarding...
More
Dear Guest,
Thank you for posting your feedback.
We are glad to know that you found helpful our high-quality concierge service and appreciated our rooms. At the same time it saddens us that we did not entirely meet your expectations with our business center service. We greatly value your constructive criticism and please rest assured that your comments will be...
More
My husband and I got to spend 4 evenings fully paid by my company for an award trip I had earned. Enjoyed every minute of it. The people working were wonderful. The room was elegant and clean. The bathroom was large. Not sure what the price was paid by the company but I would recommend this hotel.
More
Dear Guest,
Thank you for the positive review of our property. We are pleased that you enjoyed your stay and our spacious and elegant rooms.
It is wonderful to read that you also appreciated the hotel staff and we truly look forward to welcome you back again for another memorable experience.
Best regards,
The Hotel Management.
More
My wife and I traveled to Rome for a 5 day trip with my company for an awards event. Since the trip was covered by the company my perception may be different from those who are paying the nightly rate. However, it may be the most non biased review for that reason!
We found the staff of the hotel to...
More
Dear Guest,
Thank you for taking the time to post such a detailed review of your stay.
It was wonderful to read that you enjoyed your trip as well as our property. We are always pleased to know that we were able to exceed the expectations of our valuable guests.
We are glad that you appreciated our strategic, prestigious and...
More
The hotel is 1/2 mile or so from the Borghese Gardens and if you like to wake up in the morning and go for a brisk walk or a nice run, you will find the the location ideal. Being from NYC, I would describe the neighborhood as upper east side and Borghese as Central Park. But, if you want to...
More
Dear Guest,
Thank you for taking the time to share your experience of staying at the Westin Excelsior Rome.
We are very pleased that you appreciated the strategic location, our historical building, and the spacious rooms with the wi-fi internet connection.
We always encourage a positive, helpful and friendly approach and we would like to apologize most sincerely if on...
More
our stay was very memorablefrom the front desk,house keeping and concierge.room is adequate in size&spacious.best thing is the pool and the spa- after an all day walking tour you could actually relax in the heated pool and sauna.chocolates waiting for you in your bed(Baratti and Milano,I would think is the best I've tasted so far-made in Italy).very close to the...
More
Dear Guest,
Thank you for the positive review of our hotel.
It is wonderful to know that you enjoyed staying with us and appreciated our strategic location, high-quality service and spacious rooms.
We are pleased to read that you enjoyed our spa facilities such as pool and sauna, and we appreciate you for mentioning our high security level which we...
More
If you own or manage The Westin Excelsior, Rome, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
553 Reviews
1,947 Reviews
1,374 Reviews
