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The Westin Excelsior, Rome

5.0 of 5 125, Via Vittorio Veneto, 00187 Rome, Italy
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Certificate of Excellence 2014
The Westin Excelsior, Rome
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The Westin Excelsior, Rome
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1,309 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was expecting so much more. I've stayed in other Westin grand old hotels in other European cities and loved them. The Excelsior, however, was a big disappointment. The building has seen much better days. You can tell that the lobby used to be fabulous and grand. But now the lobby is just a welcome center for huge business meetings... More

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying the concierge staff was terrific, helpful, friendly and professional. I am sure they will appreciate ! Please accept my apologies for not having met your expectations. As you read in some reviews we do exceed and in others we take all comments as constructive criticism and we address the issues.... More

Reigate, United Kingdom
Top Contributor
59 reviews 59 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the Westin Excelsior as part of a conference group and found it to be a perfectly nice hotel, but I think I was lucky with my room, which was a good size and had a balcony overlooking the palace. It wasn't warm enough (or dry enough) when I was there to use it, but if I had... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for qualifying us as a “perfectly nice hotel” as saying the experience was fine. Best regards Marc L More

New York City
Top Contributor
212 reviews 212 reviews
79 hotel reviews
392 helpful votes 392 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin Excelsior is a lovely hotel. It is the old Grande Damme of Roma! The rooms have high ceilings and silken walls and the Westin Heavenly beds are divine. The Location of this hotel is excellent as it is walking distance to Borghese gardens and Museum. It also is located close to at least 50 walkable Italian restaurants that... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for saying that the service was excellent Looking forward to welcome you again Marc L More

Stockholm, Sweden
Top Contributor
182 reviews 182 reviews
57 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice hotel but without any charm at all. The room was a little bit old and the bathroom even older but it worked very well. The hotel is rated SPG 6 but I think that is too high. The breakfast was nice. There are a lot of cruise ship passengers at the hotel so it is very... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying we have a nice hotel and that you enjoyed breakfast We are also planning to upgrade some rooms Best regards Marc L More

Houston, Tx
Top Contributor
75 reviews 75 reviews
38 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed everything about our stay at the Excelsior, the room was beautiful with a gorgeous marble bathroom, the location is outstanding, you can walk to major sites it take short cab rides, the staff is great with an outstanding concierge personnel. We highly recommend this fine hotel.

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for mentioning the great staff and outstanding concierges A review like this motivates us to continue to learn and improve on those less good reviews Marc L More

Phila PA
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Grand Hotel, Staff is very helpful and courteous. The Concierge and Valet staff were great. Rooms were clean and comfortable. If you are looking to intermingle with other Italians, who may be staying here, we found zero. I seemed only Americans were staying here and unfortunately, they weren't showing, "Our" best side.

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that the staff is very helpful and courteous Arrivederci ! Marc L More

Arundel, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Old fashioned elegance and Grandeur turned corporate - slightly above average for the money. No tea & coffee facilities in rooms were a down-point for me, considering our room, had a dressing area, separate bathroom and although on the small side had a wonderfully comfortable bed. Servicing to the room was very good and all Staff were polite, helpful and... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for saying that servicing to the room was very good and that the staff is polite, helpful and knowledgeable As to the coffee indeed due to Italian regulations in historic hotels we can’t have the but offer a free cup per day via room service and a free coffee station at... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It's my first visit to Rome, stayed here for a whole week attending world Congress of Accountant. Hotel service is rapid, efficient and staff are friendly, one of the staff can speak Bahasa Indonesia! The hotel also located near the city center you can visit The Trevi fountain, Spanish step in a walking distance, It is lovely , thank you... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for saying that our staff is friendly We look forward to welcome you again Marc L More

Chennai (Madras), India
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Located in Via Veneto, The Westin Excelsior maintains the Old World charm and grace. Definitely needs refurbishing. The hotel does not have coffee kettle since some rules forbids it. However, they do offer one coffee or tea per day free of charge. I thought that this was a nice gesture since none of the hotels I stayed earlier during my... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review. Apart from the free cup of coffee in the room we also have a free coffee station at the entrance of the restaurant during breakfast time Arrivederci ! Marc L More

Atlanta, Georgia
Top Contributor
72 reviews 72 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As it runs the Westin is a modern hotel, but with Old World charm and grace. On the Via Veneto, right next to the U.S. Embassy and a stone's throw from Harry's Bar, it is in an iconic location. You are a short walk to remnants of the Roman Wall and on to the Borghese Gardens and its Museums. And,... More

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for saying you will stay with us again I will add the raisins and/or the cranberries for the breakfast. Best regards Marc L More

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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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