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The Westin Excelsior, Rome

5.0 of 5
125, Via Vittorio Veneto, 00187 Rome, Italy
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The Westin Excelsior, Rome
Ranked #235 of 1,286 hotels in Rome
4.0 of 5 stars 644 Reviews
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644 reviews from our community

What travelers say about this hotel
  • Via Veneto(29)
  • Very nice(19)
  • Trevi fountain(16)
  • Great location(13)
  • Spanish steps(12)
  • Star hotel(9)
  • Room service(9)
  • Old world(8)
  • Starwood Point(6)
  • Breakfast buffet(5)
Traveler rating
    282
    173
    124
    50
    15
Only show reviews for Family (137) | Couples (251) | Business (71)
Date Rating
Rome, Italy
1 review
5 of 5 stars Reviewed June 2, 2012 NEW

Hats off to the Manager on Duty , Pablo Uberti Sanz ! We arrived in our wonderful suite Friday afternoon( yesterday) only to find out that Saturday was a holiday and that all of the drycleaning I needed wouldn't be available until Monday night and we are to leave early Tuesday. We had been to Paris and had waited and... More

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Mexico City
Top Contributor
133 reviews 133 reviews
Reviews in 62 cities Reviews in 62 cities
426 helpful votes 426 helpful votes
4 of 5 stars Reviewed May 31, 2012 NEW

Westin Excelsior is a grand dame of a hotel in a great location. In five minutes we are at the Spanish Steps and history is a walk from there. We stayed at the Intercontinental Hotel del Ville the last time and are just as pleased. Rooom is comfortable and clean. Staff are courteous and knowledgable. Breakfast is very good, better... More

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See 3 more reviews by Happy_on_the_road for Rome
Zurich, Switzerland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW
1
person found this review helpful

I have read a lot of reviews of the Westin before I stayed there and found a pattern that most if not all negative reviews are from visitors in the US or Canada. Therefore I decided to write a review from a Europeans perspective. The hotel is old but grand and has existed much longer than probably 99% of hotels... More

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Markham ON
Top Contributor
80 reviews 80 reviews
Reviews in 37 cities Reviews in 37 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed May 25, 2012

A bit out of the way, but well worth it. In a residential area with local restaurants and services. Lobby fantastic. Rooms large and comfortable. Everything works well.

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See 5 more reviews by GeorgeFMarkhamON for Rome
Omaha, Nebraska
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 25, 2012

The Excelsior is a very good hotel in a terrific location in Rome. It has great walking access to many of the things that you want to see. The room and the service were very good but the decor is tired and a bit worn.

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See 3 more reviews by pmx2 for Rome
Boston, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 23, 2012
3
people found this review helpful

As I am a Starwood member, I have stayed at the Westin twice. However, I did have a much better experience 2 years ago compared to my most recent stay. Some of the problems for the Westin Excelsior - the hotel itself is quite old with dated decor, but the rooms were quite comfortable. Location wise, i was not a... More

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The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
May 25, 2012

Dear Guest, Thank you for taking the time to post your review. We are glad to know that you enjoyed your room and found it comfortable. We encourage always a positive, helpful and friendly approach to ensure that our team is able to assist our customers in the most professional and warm manner. We apologize most sincerely if, on this... More

Windsor, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 22, 2012
1
person found this review helpful

I've stayed here on 3 occasions. The rooms are not cheap for sure. I stay here because I belong to Starwood which owns the Hotel, so I can use points. The hotel was obviously once a palatial space, however it is in need of serious renovation. The hotel needs repairs and the rooms need serious cleaning (stains, squished mosquitoes on... More

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The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
May 25, 2012

Dear Guest, Thank you for your feedback. We were particularly concerned about your opinion on the staff attitude which did not reflect the level of service and the warm hospitality we are known for. Please accept our apologies. We would like to assure you that we greatly value all the comments that we receive as they represent a precious information... More

Toronto
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 22, 2012

A real disappointment. Dated, tired and musty. A thorough painting and plastering is needed. Wi-fi is completely unreliable. Staff in bar is friendly enough, but slow and seemingly unconcerned with guests ongoing needs. Food options limited and uninspired. Had to send first meal back as shellfish was off. Several errors from front of house. Waited three hours for room at... More

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The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
May 25, 2012

Dear Guest, Thank you for taking the time to share with us your experience. We are really sorry to hear about your concerns and that you left our property disappointed. We would like to extend our sincere apologies for the inconveniences that you have experienced due to the high occupancy during your stay and the wrong staff attitude which did... More

Mission Viejo, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2012 via mobile

Walled to Trevi fountain, most comfortable beds in Italy, good food, great staff

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The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
May 25, 2012

Dear Guest, Thank you for the positive comments. It is wonderful to know that you appreciated our strategic location, restaurant facilities and our staff that works really hard to make every guest stay a memorable experience! We do hope to welcome you back again on your next trip to Italy! Sincerely, The Hotel Management. More

Baton Rouge, La.
Senior Contributor
21 reviews 21 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 20, 2012
2
people found this review helpful

Looks amazing from the outside, has the Westin brand name but doesn't deliver. We spent 5 days at the Excelsior but due to the amount of DUST contained in the drapery, carpet and fabric covered walls, we had trouble breathing. Rooms are lavish and make you feel like you're Italian royalty from another era. The antiques and furniture and marble... More

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See 2 more reviews by BertaTravels for Rome
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
May 25, 2012

Dear Guest, Thank you for your feedback. We truly regret about the inconvenience that you have experienced. Please accept our sincere apologies. We are extremely sorry for the inconvenience; however, we would have welcomed very much the opportunity to have this information about your allergy at the moment of your reservation in order to make the necessary arrangements prior to... More

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Additional Information about The Westin Excelsior, Rome

  • Westin Rome
  • Westin Excelsior Hotel
  • Rome Westin
  • Excelsior Rome
Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Price Range: PLN: $$$$

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