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All 1,263 Rome hotels

The Westin Excelsior, Rome

5.0 of 5 Hotel   |   125, Via Vittorio Veneto, 00187 Rome, Italy
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The Westin Excelsior, Rome
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71%
Ranked #294 of 1,263 hotels in Rome
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
tevans14 Fremont, California
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1,092 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fremont, California
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

I booked my room almost a year in advance and saw some of the more recent reviews just as I was about to leave for my trip, let's just say, I was nervous. As it turns out I had nothing to worry about, our room was very nice, quite large, very well insulated (so there little noise from other rooms),... More

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Long Island, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I recently stayed four nights with my wife and twin 17 year old daughters. I am a Gold SPG member and this is by far the worst SPG hotel I have ever stayed in. I used SPG points for two rooms and both rooms were old and musty with mold in the shower and sinks. Rooms 236 and 237, our... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review. When we exceed expectations as you can read in other reviews we celebrate; when we do not we learn from our mistakes and we improve I therefore first of all would like to apologize for not having met your expectations. A this stage I don’t know if you contacted us after the first... More

Dix Hills, New York
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

The only good thing I can say was the shower had great power. The hotel was dirty and smelly. Our room was over the street and every night at 1:15 the garbage men were doing their job very loudly. No one answered the phones in the middle of the night when we called to complain all 3 nights. Also the... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review. From the over 1000 reviews we have I realize that most of the guests do like the hotel and the service and I regret and apologize we did not meet your expectations As answered in another review we have fixed the smell we had in a few rooms due to a retardant product... More

Montreal
Top Contributor
53 reviews 53 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for a week and could not believe that a hotel could be this good. Exceptional service from one and all (exception for a couple of the concierges who seemed to know less than I did) but, if you want to be pampered and enjoy yourself in a beautiful city, this is for you.

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your great review and for mentioning the exceptional service We look forward to welcome you again Marc L More

Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently spent a week at the Westin Excelsior on a group function. Our rooms were assigned to us and my expectation was that they would all be first class anyways. While I didn't see any of the other rooms, my discussions with other people lead me to believe our room was a fair bit older and small than our... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying the hotel is nice and the service good I regret and apologize for the inconvenience you describe Marc L More

2 reviews
3 of 5 stars Reviewed 1 week ago

Well furnished and presented rooms but our room faced onto the main road on the bottom floor which has significant traffic noise that prevents sleep. We are currently on night 3 of a 5 night stay and have complained about a number of things in the room not functioning (safe, electricity plugs, etc) and three days on staff have neither... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that the rooms are nice but of course service issues concern me more and I apologize for not having met your expectations I have shared your comments with my team and we will improve on them Best regards Marc L More

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a charming European hotel with graciously appointed rooms and public areas.The rooms are very large for local standards. The staff was excellent. They were so friendly and helpful. The location was perfect to explore the area from. I would definitely return to this hotel.

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and so happy to read that you mention the excellent staff and that you would return Looking forward to welcome you again Marc L More

Tel Aviv, Israel
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We booked on Travelocity and we were put in terribly old and dirty rooms above a loud garage that we could hear all night. We didn't sleep for 5 nights... Our rooms were beautiful but smelly, dirty and badly maintained!!! I definitely would not recommend to stay here! When I complained about the sardines smell - they brought an air... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for having taken the time to share your comments; I apologize for not having met your expectations and do not know if we were informed during your stay so that we could make a room change To all tripadvisors please do not hesitate to contact me if I can be of any help during your stay... More

Senior Contributor
35 reviews 35 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Service was more than we could ask for. Arrived really early (10:30) & with no hesitations they showered us to our room. We are SPG members but nit sure if that matters. The rooms are better in life than the photos but they are smelly because of the building being so old. But you can't have ancient & good smelling... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Very happy to read that you enjoyed the service of our staff. We are indeed fortunate to have large rooms and all rooms have the Westin Heavenly bed Looking forward to welcome you again Marc L More

Hilton Head, South Carolina
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful FIVE STAR hotel, beautifully appointed rooms/suites which are quite large. Loved my stay here. Attentive, polite, excellent staff. Harry's Bar is right down the street and there's a beautiful park where the Borghese mansion and gardens are. It was an outstanding visit before heading to Tuscany, Florence and Venice.

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for mentioning the attentive, polite and excellent staff This is very motivating for us Looking forward to welcome you again Marc L More

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Additional Information about The Westin Excelsior, Rome

Also Known As:
The Westin Excelsior, Rome Hotel
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Romantic Hotel in Rome
#125 Luxury Hotel in Rome
#126 Business Hotel in Rome
#188 Family Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Official Description (provided by the hotel):
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 
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