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All 1,264 Rome hotels

The Westin Excelsior, Rome

5.0 of 5 Hotel   |   125, Via Vittorio Veneto, 00187 Rome, Italy
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Ranked #285 of 1,264 hotels in Rome
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
MCSmith1582 New York City, New York
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1,223 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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New York City, New York
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Great location, 10 minute walk from the Spanish steps. Check in was a breeze and the staff was very helpful with restaurants. The room was huge by European standards and featured a huge bathroom and small balcony. Ask for a room that has a view. The only issue was that I was given two double beds instead of a king.... More

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Stockholm, Sweden
Top Contributor
60 reviews 60 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Yes, I am ambivalent about this hotel, sure it is a classic hotel, but, there is always a but. The service is very aloof, not snobbish, but not very helpful either. Room service, yes, they were very disappionted, to say the least, when the order was only ice, had to wait a very long time. The junior suite was fantastic,... More

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Ardingly, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I took my two children (11 and 16) and had a fantastic time. The staff could not have been more helpful and the pool is a real bonus. The concierge recommended a restaurant called Hi Res which has fantastic rooftop views and is very child friendly with delicious food. My only criticism is that we did not stay longer. Many... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying you had a fantastic time. Looking forward to welcome you again Marc L More

houston
Top Contributor
50 reviews 50 reviews
36 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Yes, they are trying, sort of, the front desk... The concierge...not so good... Room Service.. Guest services.. All the services.. Mediocre at best.. Very disappointing hotel and a lot further from everything than I expected

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review I apologize for not having met your expectations and shared this with my team as not like some other reviewers that did enjoy your stay we need to make sure all our guests do Best regards Marc L More

Palm Beach, Florida
1 review
1 of 5 stars Reviewed 4 days ago NEW

This hotel was awful. The valet damaged my rent a car and then tried to cover it up by changing the carbon copy with fresh pen. The valet man also screamed at me very rudely. No one even apologized. The service is awful and the food was even worse. The hotel is worn and old a facelift is needed.

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review related to your stay one month ago. As we are in contact by mail I did apologize for the inconveniences and gave explanation When from other reviews we do well we celebrate and when we receive constructive feedback we learn from our mistakes and improve so that all guests can enjoy their stay.... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed five nights in this and has booked two rooms. Earlier we had booked on different dates but then had to change dates so at the time of reservation we couldn't get bigger room for three. So we were quite tensed about it when we arrived that it would be difficult to fit in three people in one room.... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for mentioning the nice rooms and for saying all in all good Regarding the problem we have since then been in contact with you to confirm that we did not charge twice and apologize for any confusion in the process Best regards Marc L More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We were expecting a good stay and were underwhelmed on many fronts. The only saving grace, partly, was the concierge service though 1 of the 3 restaurant recommendations fell flat. We felt they recommended nearby places rather than excellent places. We ended up searching Yelp and TA for good restaurant choices and running it by them. We chose Westin over... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review I regret the confusion with the complimentary coffee/tea as the T card says “ One cup for each guest daily” . If you have been wrongly charged please contact me at marc.lannoy@westin.com and I will rebate immediately. I apologize for not having met your expectations Best regards Marc L More

Duxbury, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location, great value, great service. Close to everything but far enough away to be quiet. High end hotel neighborhood. Walk to everything, a bus stop 10 yards away. close to termini rail. near many fantastic restaurants. CLOSE to the GREATEST GELATO PLACE IN THE WORLD!!! Gelatoria romana Rome on via septembre. DO NOT MISS IT. expect a line of... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for saying that we offer great service Looking forward to welcome you again Marc L More

Chicago, IL
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We were pleasantly surprised when we entered our room and found it to be very beautiful. We were on the top floor with a balcony. The room had very high ceilings and was quite spacious. A large walk in closet and plenty of storage space. It was decorated very nicely and was well appointed. The staff was very friendly and... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your nice review and for mentioning our friendly and helpful staff Looking forward to welcome you again Marc L More

Newnan, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Booking and choosing a hotel overseas is always a challenge. Reading reviews trying to understand what is the best location and the right level of hotel to stay at. I can tell you that as a Platinum member with SPG I could not have imagined or asked for a better hotel and location than the Westin Excelsior for our family... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for such a nice review . Ricardo was very happy with your comments Our Bar indeed has that nice retro ambiance (even better after we repaint it first week of September !). Thank you for mentioning the staff As to the suite we are always happy when occupancy permits to upgrade our SPG Platinum members. Looking... More

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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#13 Spa Hotel in Rome #118 Luxury Hotel in Rome #158 Business Hotel in Rome #197 Romantic Hotel in Rome #216 Family Hotel in Rome
Hotel Class
Official Description (provided by the hotel)
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 
Number of rooms
316

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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