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The Westin Excelsior, Rome

5.0 of 5 125, Via Vittorio Veneto, 00187 Rome, Italy
#287 of 1,265 Hotels in Rome
1,261 Reviews 4 of 5 stars
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Certificate of Excellence 2014
The Westin Excelsior, Rome
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The Westin Excelsior, Rome
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1,261 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stay at the Westin Excelsior. Although the hotel is quite large, it still felt very intimate and provided the personal attention when needed. I also liked the location near the top of the Via Veneto. While it was close walking distance to the major tourist attractions as well as the Rome subway system, it didn't have the... More

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ca
Top Contributor
59 reviews 59 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great location in up market part of Rome near Villa Borghesa entrance. The hotel has numerous excellent restaurants nearby including Harry's Bar. In house restaurant was great and value priced for lunch. Our room was spacious and comfortable.

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for saying we are a “Grand Hotel” and that you liked our restaurant Doney Looking forward to welcome you again Marc L More

Miami Beach, Florida
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is well located in the center of rome. but still you will need a taxi to most of the attractions in Rome. I am a SPG gold member and we were upgraded to a huge room. the bathrooms all marble with two sinks but with a standard shower and vynil curtains . the carpets need to be changed... More

Was this review helpful? Yes 3
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying we have an excellent hotel Happy to read you mention the attentive staff. As to the improvements we are working on them. Looking forward to welcome you again Marc L More

Strasbourg, France
Top Contributor
76 reviews 76 reviews
53 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you like historical hotels, wth nice marble, thick carpets and ancient history, the Westin Excelsior is definitely the place to be. High ceiling Lobby is very roomy. Rooms are large, traditional and good looking, with very good beds, multiple pillow options, and a nice marble bathroom with shower in bathtub (curtain is missing though). Consequence of this old style,... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review; our hotel is indeed 108 years young ! Was happy to read you enjoyed the comfort of our Westin Heavenly beds as well as the breakfast Arrivederci ! Marc L More

Beaumont, Texas
Top Contributor
125 reviews 125 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed five nights at this hotel while in Rome. I thought it was a nice area to stay and convenient. It is across from the American Embassy. There were always taxis available. The beds were very comfortable and the room was spacious. It had a nice large tub and separate walk-in shower. Nice amenities. We ate breakfast at the... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your 5/5 score and for mentioning our Westin Heavenly beds as well as our buffet breakfast. The fact that you say you will stay again with us is a good sign ! Arrivederci ! Marc L More

Palo Alto, California
Contributor
19 reviews 19 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 3 nights on a sight-seeing trip and had a nice stay but expected a more enthusiastic staff from an SPG in this price range. We had no issues, the room was nice (although I wasn't smart enough to figure out the light switches) and the hotel was quiet. It's a great old hotel but the lobby, lounges and restaurants... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that we have a great hotel,lots of charm and are efficient but of course I am concerned about your comment on our staff and regret this. I share all Tripadvisor comments in our daily “staff minutes” so that we all realize we do well when other Tripadvisors say or not... More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice upscale hotel. In our opinion Westin can be on the border of 4/5 star hotel. Location was great. Restaurant was fantastic. You get free coffee in your room if you have a regular room, but if you have an upgrade there's a fee with the coffee. We thought that was strange. Just remember to pack a travel iron.... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for saying we have a beautiful hotel Just to clarify the issue with the coffee/tea : as you mentioned we cannot by law install kettles in the rooms and are trying different options. For the moment we give free coffee/tea at the restaurant entrance (during breakfast time) We are also piloting... More

washington
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a grand beautiful building with some wonderful suites with tall ceilings (12' tall). Our suite was 1000 sq ft with three rooms and two bathrooms, decorate in old world charm, with 2 balconies. Very wonderful. It is very well located as other reviews have stated in an uncrowded area that has a feeling of history and residential... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that our staff is very good Indeed we are limited regarding the water temperature of the whirlpool and agree it is chilly Marc L More

Huntington Station, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel, professional staff, elegant service. Don't touch anything in the mini-bar. You move it, you pay for it! Stay was part of pre-cruise package. Good location, easy access to major attractions.

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying our staff is professional and the service elegant Looking forward to welcome you again Marc L More

Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The trip was coordinated through work but we were very happy with the hotel. The staff was very helpful and it is in a great location. Rooms were nice and clean and the food was good. The only thing they could improve on is their wireless. When we paid for it in our room it was fine but the free... More

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying our staff was very helpful. I have taken good note about your comments on the wireless in the lobby and we are working on it Best regards Marc L More

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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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