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The Westin Excelsior, Rome

5.0 of 5 125, Via Vittorio Veneto, 00187 Rome, Italy
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Certificate of Excellence 2014
The Westin Excelsior, Rome
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The Westin Excelsior, Rome
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1,278 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oakville, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a very good 5 night stay here. Its in a quiet location and you can walk to many places if you want to. Our room was on the fifth floor overlooking Via Veneto with its own small balcony. When the window and drapes were closed there was no real street noise. At all times the service was very... More

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We just stayed in Rome for one night and this time I chose somewhere very close to the Hard Rock Cafe while still keeping the proximity to the Spanish steps. The hotel room is a little bit old, the electric adapter tell you the age of the hotel. Not enough for a couple with at least 2 device each. Comparing... More

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Dallas, Texas
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

It is really hard to find one specific problem with this hotel. The overall experience however is definitely not up to the standards of the Westin brand nor is it worth the cost. If you follow my reviews you will know that I seldom give a poor review but the reality of this hotel compared to the website hyperbole demands... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that the staff is friendly and helpful. I apologize for the inconveniences you describe. All our electronic key card doors also have a manual double lock. Internet is free in the public areas and in the business center. Please rest assured that I take your comments very serious and do... More

Wichita, Kansas
Contributor
15 reviews 15 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Coming from the Westin Palace in Madrid shows what the Excelsior could be, but is NOT. Good Westin beds, friendly staff, good food, BUT shabby rooms, bad water pressure on floor 6, worn not clean looking bathrooms, slow elevators, poorly maintained. Westin, send in a good manager and let him fix this place up or sell it off. Sad to... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that the staff is friendly and the food is good. I have taken good note of your other comments and regret the inconveniences. Rest assured we are working on it Marc L More

pelphiahilad
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We are Platinum SPG members & have stayed at a lot of Westins. This is by far, the worst one I've seen. When we arrived, our room was not ready even though it was past check-in time. The receptionist was not very friendly, seemed like her mind was elsewhere. The lobby is small & seemed like it was very busy... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review. I apologize for not having met your expectations. Please contact me at marc.lannoy@westin.com . It is difficult for me to understand why we did not offer a room change considering you were staying 3 nights if we have a mechanical problem that can happen but that we cannot fix immediately Best regards Marc... More

Amsterdam, The Netherlands
Contributor
12 reviews 12 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We just returned from a short city trip to the beautiful city of Rome. Although Rome was beautiful as ever, our stay at The Excelsior was not. It started at check in where two receptionists left us and other guests standing for at least 15 minutes, because they were having an argument right in front of us! Our room desperately... More

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and I regret we did not meet your expectations. When other Tripadvisors give us nice reviews we celebrate and when we read reviews like yours we learn from our mistakes. Of course I always prefer a direct feedback during your stay so that we may correct maintenance issues or at marc.lannoy@westin .com. Anonymous... More

Toronto, Canada
Top Contributor
130 reviews 130 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

I am a Platinum SPG member and stay at a lot of Starwood properties. This hotel is good but is living a bit on its reputation. It is certainly not as good as it was when I stayed there 5 years ago, The lobby is beautiful and full of marble. However it is also very busy and noisy. The hotel... More

Was this review helpful? Yes 3
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying the hotel is good As Platinum member Internet access is free of charge; for all guests internet is free in public areas If you have been charged by mistake do not hesitate to contact me (marc.lannoy@westin.com) Best regards Marc L More

Brussels, Belgium
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The personel is very friendly. However the rooms are a shame for a five stars hotel! They need to be renovated (already a few years ago!) The rooms are a shame for a five star hotel. The food is very good. The bar is great. The personel is top.

Was this review helpful? Yes 3
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that the staff is friendly and the food is good. I apologize for not having met your expectations with the room Best regards Marc L More

New York City, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I'd definitely say the Westin is a four star, not five star hotel. The staff was helpful and friendly, the rooms immaculate, and we loved the location - easy access to everything, yet on a quiet street. However, the rooms are somewhat dated as far as decor, as are the eating and bar areas. Please do not get the breakfast... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying the staff was helpful, friendly and the room immaculate Regarding breakfast try our Café Doney where you can have croissant and coffee Best regards Marc L More

Leawood, Kansas
Top Contributor
72 reviews 72 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel as part of a cruise we were taking out of Italy. It had been a long time since we had stayed at a Westin and we quickly realized what we had been missing. The hotel is in a great location within walking distance of restaurants, tourist destinations and transportation. Our room was large, quiet and nicely... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Grazie mille for your nice review and for saying our staff went out of their way to be helpful Best regards Marc L More

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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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