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The Westin Excelsior, Rome

5.0 of 5 125, Via Vittorio Veneto, 00187 Rome, Italy
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The Westin Excelsior, Rome
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The Westin Excelsior, Rome
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1,369 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Muncie, Indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Stayed at this property for five days. Sadly there are more cons than pro's. On the pro side some of the staff were welcoming. The Location is good. The bed was comfortable. The rooms are large but sadly in need of repair, our shower sprayed water all over the floor. The draws in the furniture did not open easily. The... More 

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review and my apologies for not having met your expectations. We have started the renovation of some of our rooms and new blackout curtains have been ordered as I agree they were not acceptable Marc L More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was my second stay at the Westin Excelsior Rome (July 2014) and (December 2014), and the service was superb on both occasions. The staff was friendly, and made sure my stay was enjoyable. I never felt like " a number" , they still remembered me from July!! A special thanks to the front desk clerk Maria and Pierre Carlo... More 

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your nice review and nice comments about the staff We are so happy that you “ recommend our hotel” Arrivederci ! Marc L More 

dc
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great location, lovely rooms, terrific breakfast, enjoyable dinner and wonderful service. From registration, to reservations to recommendations, we received the best care from everyone at the Westin Excelsior.

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your nice review and for saying we took good care of you. Arrivederci ! Marc L More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Stayed at this Westin for three days. There were clear pros and cons: Pros: * Friendly and Helpful staff. Incredibly responsive and welcoming * Good location - Within walking distance of the center Rome attractions. Lots of good restaurants in the area. Cons: * Tired rooms. Furniture that is charming but not too functional. Showers that don't drain properly and... More 

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review and for the “pros” and for saying that because of the staff you will come back. We have started the renovation of some rooms Looking forward to welcome you again Marc L More 

Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Although I am a SPG gold member, the "upgraded room" I received was one which faced the interior of the hotel - essentially no view. Breakfast was ok but there are better varieties outside the hotel steps away. The room itself was large, clean and comfortable. The hotel has a wonderful old world feel and is well maintained and staff... More 

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review and for saying the staff is friendly and helpful and that the room was large, clean and comfortable I regret that on this occasion we could not upgrade to a room with a view Best regards Marc L More 

Verona, Italy
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin Excelsior Rome is the perfect location for visiting Rome. You can walk to many of the sites or if need be it is an easy cab ride to just about anywhere in Rome. The rooms were beautiful, comfortable and clean. My only reluctance to give the final star was some of the staff. most were great but some... More 

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review and for saying you will stay again Shared your comments with the concierge team as apart for being helpful a nice smile is worth twice ! Arrivederci ! Marc L More 

Maynard, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the Excelsior for many years. The staff and the service are excellent and the rooms are lovely. I suffer from a bad back and love the mattresses. Last year our mattress was slightly concave so I awoke with a backache. When exiting the hotel that morning I requested that the staff turn the mattress around thus... More 

Was this review helpful? Yes 2
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for coming back for saying that the service is excellent and that we have a wonderful hotel We have added a full selection of fresh fruit and have also taken good note of your comments on the TV channels Arrivederci ! Marc L More 

Toronto, Canada
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were hesitant to booked this hotel due to the reviews but boy were we relieve! We arrived at 10 am and I guess because it's low season at the hotel they were able to find us a room! The bonus to this is that the room was gigantic and it had a really good view! I cannot express how... More 

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for having given us an opportunity and for saying we made your stay comfortable and memorable Arrivederci ! Marc L More 

London
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 1 x night during low season and I couldn't recommend it more. The staff, location, rooms, restaurant and bar are all lovely. The bed was so comfortable (heavenly) and the rooms large. I also used the pool/spa area, which was very quiet - I almost had it to myself. You can walk to a... More 

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your nice review, for recommending the hotel and for saying you loved us Westin ! Arrivederci ! Marc L More 

Spanish Fort, Alabama
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were married in Rome. We have been back several times, and returned for our nine year anniversary. This was our first stay at the Excelsior. What can I say...It's the Westin. It was the most heavenly bed in all of Italy. The hotel is very nice and in an excellent location. It is a great place... More 

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for celebrating your ninth wedding anniversary at the hotel and for saying we are a great place to stay Looking forward to welcome you again Marc L More 

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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Hotel Style:
#17 Spa Hotel in Rome
#131 Luxury Hotel in Rome
#154 Business Hotel in Rome
#186 Romantic Hotel in Rome
#234 Family Hotel in Rome

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Staying in Ludovisi / Via Veneto

Neighborhood Profile
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighborhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighborhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 8pm.