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The Westin Excelsior, Rome

5.0 of 5 125, Via Vittorio Veneto, 00187 Rome, Italy
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Certificate of Excellence 2014
The Westin Excelsior, Rome
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The Westin Excelsior, Rome
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1,286 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 days ago NEW

Let's just say that at this Westin "heavenly bed" was more of a purgatory. The worst mattress I'd ever slept in at a Westin, or any hotel. There were also some plumbing issues, so no bath or shower one night. The staff was friendly, the concierge helpful. The breakfast at the hotel restaurant was quite good. The building itself is... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying the staff is friendly and the concierge helpful as well as the good breakfast I apologize for the inconveniences but as reviews are anonymous please contact me at marc.lannoy@westin.com as I have not had negative comments about our heavenly beds which is our brand signature and if I can trace... More

North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We first stayed at this hotel 37 years ago and remembered it as a beautiful hotel. Unfortunately, it looks just like it did then. Our reservations were for 2 double rooms. The rooms are worn and need updating. The beds were extremely comfortable. Bathrooms are large with beautiful marble but cracks appear around plumbing fixtures. The light fixtures were missing... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for mentioning the nice housekeeping staff and professional associates. Our Westin Heavenly beds are indeed very comfortable. Regarding our buffet breakfast we have just added a “Breakfast of the world” buffet section from different countries of the world. As to the guest rooms we are working on improvements. For your next stay... More

Los Altos, California
Top Contributor
126 reviews 126 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for three nights at the Westin. Terrific location within walking and metro of many of Rome's sights. The rooms were a bit tired and could definitely use some updating. The breakfast was WAY too expensive. I realize one should expect to pay a premium when staying at a hotel such as this, but I also find outright gouging... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and I apologize for not having met all your expectations For the moment in guest rooms wifi is free for gold and platinum members and as this is a company policy soon we will announce good news about the use of WIFI in our Westin Hotels Best regards Marc L More

San Diego, California
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were in Rome for 6 nights and absolutely loved this hotel. We received an upgrade to the 6th floor in a corner suite and felt like we were living the life of the rich & famous! The room was spacious, beautifully decorated to include marble bathrooms, the bed extremely comfortable & the balcony wonderful to view the city from.... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review. Staying 6 nights with us has given you time to enjoy your stay and I was very happy to read your comments about our friendly and helpful staff. Thank you for recommending us Marc L More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

We had an excellent experience recently. The staff were extremely good and hotel is kids friendly. Concierge service is very good too. Some of the rooms are a bit dated and can do with a spruce up but overall nothing to complain about and would back.

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for saying our staff was extremely good and child friendy Saying that you would back is the nicest feedback we can receive Arrivederci Marc L More

Dublin, Ireland
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an excellently located hotel - it is a short walk to Spanish steps and the shopping area around there. It is about a 20 minute walk to the Colloseum or Trevi fountain and there are many good places to eat nearby. Staff very pleasant and the breakfast area has a good variety as well. The only issue I... More

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying that the staff is very pleasant, the breakfast area with a good variety and that the rooms are clean We look forward to welcome you again Marc L More

Mililani, Hawaii
Top Contributor
80 reviews 80 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was so close to so many places we visited. Even though it was close enough to walk, we took a cab because one of us in our group couldn't walk far. From the hotel to the colosseum, the Vatican, the Spanish Stairs, and other nearby sites, it only cost about 10 Euro. Our room (235) looked out over... More

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marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review. Just want to clarify that the use of TV is free of charge and you can enjoy over 30 channels of national and international TV & Radio stations We also offer a pay section for watching the latest international movies best regards Marc L More

Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Rome would be the first stop in our 16-day journey around Northern Italy. After our flight to Rome from Asia, I wanted a hotel that would be quiet - providing a comfortable night's sleep, while being in a central location with access to sightseeing and good restaurants. The Westin Excelsior met the basic criteria. Regrettably, it failed to go much... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and apologize that we were 30 minutes past the check-in time and did not meet all your expectations with the service Marc L More

Oakville, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very good 5 night stay here. Its in a quiet location and you can walk to many places if you want to. Our room was on the fifth floor overlooking Via Veneto with its own small balcony. When the window and drapes were closed there was no real street noise. At all times the service was very... More

Was this review helpful? Yes 1
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for mentioning the good service & breakfast after your 5 night stay When I read nice reviews it motivates to continue to give the best of ourselves even as you say we may appear dated but we are working on this Best regards Marc L More

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We just stayed in Rome for one night and this time I chose somewhere very close to the Hard Rock Cafe while still keeping the proximity to the Spanish steps. The hotel room is a little bit old, the electric adapter tell you the age of the hotel. Not enough for a couple with at least 2 device each. Comparing... More

Was this review helpful? Yes
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review. I regret we did not meet all your expectations Marc L More

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Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome

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