We are a mature professional USA couple who stayed at this hotel in Rome Italy for 4 nights beginning 9-28-2009 and were shocked by a number of issues not previously encountered on our 22 day European trip. The hotel first is very hard to find being marked only by a green door and a button with H2000 noted on it. Much of the staff does not attempt to speak English very well but I suspect that this is a way of avoiding issues for them and we did find 2 non-managerial attendants who provided us with useful information.
Free Internet was stated but was unavailable and the manager Fernando Funichello refused to make any adjustments as a result of this. This was the primary reason we purchased the 4 days at this particular hotel.
There was considerable road noise and there were no shutters to help block it out. Breakfast was served in the room with one small cup of coffee and a croissant. Tobacco smoke seemed to emanate from someplace periodically during the night and always in... more