On May, 7th, 2019 my sister and I had arrived at so called “hotel”, Seven Kings around 11:00 pm, right after our landing at the city of Rome’s airport. Knowing that we have a prepaid room reservation, my sister and I didn’t reserve any other rooms, neither we had any relatives or friends to rely on in case of the emergency. Upon our arrival, we found nobody at the front desk. We felt very scared, lost and abandoned, two women in unfamiliar city in the middle of the night. After wondering with our heavy luggage in the hallway for sometime, we saw a strange and shady man on the stairs of the building. While talking to him, I found out that his name is Alessandro, and he is so called “manager” of the hotel at night time and a lawyer, as he described himself, during the day. Alessandro barely spoke English, which extremely unprofessional, considering the fact that he runs the hotel where people from foreign countries are staying. I could hardly understand what he was explaining to us, but after some time of his sign language, I could gather from his explanation the following: apparently the room that was supposed to be prepared for us and be ready upon our arrival had plumbing problems and was flooded and that he must place us in another so called “hotel” which is 600 meters away from original hotel. I was shocked, and disappointed. We flew from far away , the duration of the flight was 12 hours. We were tired, hungry, could barely stand on our feet, and this man offering us, two girls, to walk at night on the streets of unknown city, carrying our three suitcases to basically nowhere. This is unacceptable ! So, as I said before, we didn’t have any other choice or back up, but to follow this shady man to nowhere. After a very long walk carrying our luggage we came to the other “hotel”. There was nobody in the lobby in the front to greet the guests, either their was no cafeteria for breakfast, which was included at the price of our prepaid room. Alessandro showed us the door of the apartment where we had to stay that night, and tried to open that door, but could not. He didn’t know how to open the door! After several attempts he finally opened it. I asked him about the morning breakfast, and he said that he doesn’t have time and has to go, and he doesn’t speak English very well. After that he left us and ran away, without showing us a room. After we had opened the door and turned on the lights, we were shocked ! The apartment looked extremely dirty, filthy and seamed like it hasn’t been cleaned for years: the walls were shabby, the glass door was broken, the cups for coffee were dirty, the stove looked like it was never cleaned, there was mold on the walls in both bathrooms. When we uncovered the blanket of the bed, the sheets were all covered in stains and spots of unknown nature and who knows how many people were using them before us without being cleaned. Scared, left alone without any help, we had no other choice but to book another hotel which was real and nice, and moved there right away. On May 8, around 9:30 am we came to the original location of Seven Kings Relais. There, with the help of the Italian translator that we found, we shared our horrible experience and asked them for our money back, as we didn’t stay in the room provided to us for more than a few ours. We also explained to the staff of that “hotel” that it was not safe or healthy for us stay at their room and we had no choice but to go to another hotel. They told us that they cannot help us and are not able to return our money back and that it is not their fault. I have been to different places and staid in different hotels around the world, but HAD NEVER BEEN TREATED THIS WAY ! This is a shady, poorly organized, disrespectful to their customers organization. I would not wish to anyone else to go through what we went through that night.…