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Hotel Art Resort Galleria Umberto

4.0 of 5
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Galleria Umberto Io 83 | Campania, 80132 Naples, Italy
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1 room 1 adult
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Hotel Art Resort Galleria Umberto
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352 Reviews from our TripAdvisor Community

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Israel
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 3, 2016

As the man said:" LOCATION LOCATION LOCATION" This hotel is really gives hotel services as a sumptious B&B. The rooms are very special, furnished with a late 19th century touch and very clean: linen and towels changed daily, problems promptly attended to. All the staff members do their jobs in a courteous and cooperative fashion. We were there for 10... More 

Helpful?
1 Thank leliki
artres, Responsabile reception at Hotel Art Resort Galleria Umberto, responded to this review

The Man says Thank you! Thank you! thank You. Dearest Guest, your comment is wonderful and we all thank You for making it public. Service and Guest Satisfaction's our bread, and nothing more than realizing it as a mission accomplished, gives us the strength to carry on. We all invite You again in naples and "back home" The Management More 

1 review
2 of 5 stars Reviewed January 3, 2016

I’m struggling to see where all the positive reviews of this hotel have come from having just spent a very disappointing few days there. We were so disappointed we even considered flying home! First the positives. The hotel is centrally located in a very busy area, convenient if you like hustle and bustle. The staff were very helpful and friendly... More 

Helpful?
Thank Andy F
artres, Responsabile reception at Hotel Art Resort Galleria Umberto, responded to this review

Dearest Guest. We apreciate your comment, even if it clearly shows that your expectations were totally different from what you booked for. First, breakfast is one of our particular strength , pastries and fresh traditional cakes have always been considered a "must have"by most ... all of our Guests. Second: rooms, are and will keep being contextualized with Galleria Umberto,all... More 

London, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 21, 2015

Spent a lovely weekend here. The staff couldn't do enough to make the stay enjoyable. The Galleria is (still) covered in scaffolding which takes a little away from the experience. Since this construction is taking so long, it would have been nice if the hotel advised it's guests of this fact when booking. Not that it affected my stay however... More 

Helpful?
Thank James W
artresort, Responsabile reception at Hotel Art Resort Galleria Umberto, responded to this review

Dearest Guest, we really apreciate your comment. We Surelly agree with you concerning "the longest renovation ever" and, we deeply apologize for it. The Technicians of the Town assured that the work will be completed by the beginning of the new year. So we take the opportunity to invite you again to enjoy the real experience of being guest of... More 

Montclair, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 2, 2015

The Room and breakfast Bar were very well appointed with classical touches. The staff were very nice and helpful. The location leaves little to be desired being in what was once the largest covered mall in the world.

Review collected in partnership with this hotel

Helpful?
1 Thank Greg-the-Gregarian
Indianapolis, Indiana
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 7, 2015

We were assigned to this hotel after our chosen hotel experienced a flood a couple days before we were set to arrive--knew nothing about it, hadn't even researched it because it is a 4-star hotel and we were only looking at 3-stars. What a find! Very quiet location yet close to everything you want; beautiful setting in the 19th c.... More 

Helpful?
Thank moorejjbb
artresort, Responsabile reception at Hotel Art Resort Galleria Umberto, responded to this review

Nothing more than a comment like this gives strength to improve our efforts in what we're doing... We all thank you for the positive words you've written dear Guest. Hospitality is our Mission and positivity helps us in getting better and better. Looking forward to welcoming you again in the land of smiles and year-round sunshine. The Management More 

Bern
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 20, 2015 via mobile

Great location in a beautiful building. The room was very quiet at night as the windows look out over the gallery It must be said the shower was the big let down. The water trickled out and it took me a long time to get rid of the shampoo. Don't be alarmed by the homeless that sleep in the doorways... More 

Helpful?
Thank mascha63
Minori, Italy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 5, 2015

But booted out on return to make way for the new tour people so be very wary on return No help offered to move to new hotel just handed a map and told to go dragging our luggage through the streets.I had confirmation in writing in my hand dated back to February 2015 but told tough luck

Helpful?
1 Thank Kerry M
Northern Ireland, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed September 20, 2015

Situated in the heart of the Galleria Umberto, a lovely settings. Rooms are very well finished, bathrooms are lovely. Staff were endlessly helpful and the breakfast was very good with a decent selection of options. Remember to have 10 cents on you when you arrive to use the lift, but the staff will reimburse you at reception. The only downside... More 

Review collected in partnership with this hotel

Helpful?
Thank JJM1001
Mooloolaba, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 14, 2015

The hotel is located with the Galleria Umberto which is an historic shopping glass domed shopping mall constructed in approx. 1890. The building is currently undergoing extensive restoration to restore it to its original elegance. It was not easy to find the entrance to the hotel but a helpful local put us on the right track. The room was big,... More 

Helpful?
Thank Greg S
artresort, Direttore generale at Hotel Art Resort Galleria Umberto, responded to this review

Dear guest. We want to thank you for the comment written about our hotel. Our mission beyond the purely commercial sense, is basically to meet the expectations of our guests first, and then to leave a beautiful memory of our crazy Naples. We encourage you to come back as soon as possible as our guest and we all thank you... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed September 2, 2015

I adored this hotel for it's quirky charm- the decor is very unusual and it's not exactly 'all mod cons' (the wifi doesn't quite reach the rooms and the bathrooms are a little tired). The breakfast was nothing to write home about, but certainly didn't diminish the charm of the hotel The location was excellent- perfect for exploring the city... More 

Helpful?
Thank Louise A
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